VCM - 6 - 5 - Spec - Guide Polycom

Document Title
SPECIFICATIONS GUIDE
Version
Software 6.5 | September 2013 | 3725-03878-002 Rev. A
Polycom RealPresence Video Content

Management Version 6.5 Specifications Guide
Polycom, Inc.
Polycom Video Content Management Version 6.5 Specifications Guide
6.5
Copyright 2013, Polycom, Inc. All rights reserved. No part of this document may be reproduced, translated into
another language or format, or transmitted in any form or by any means, electronic or mechanical, for any purpose,
without the express written permission of Polycom, Inc.
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San Jose, CA 95002
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written permission of Polycom.
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be bound by the terms and conditions of the End User License Agreement for this product.
Patent Information
The accompanying product may be protected by one or more U.S. and foreign patents and/or pending patent
applications held by Polycom, Inc.
Open Source Software Used in this Product
This product may contain open source software. You may receive the open source software from Polycom up to
three (3) years after the distribution date of the applicable product or software at a charge not greater than the
cost to Polycom of shipping or distributing the software to you. To receive software information, as well as the
open source software code used in this product, contact Polycom by email at OpenSourceVideo@polycom.com.
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While Polycom uses reasonable efforts to include accurate and up-to-date information in this document, Polycom
makes no warranties or representations as to its accuracy. Polycom assumes no liability or responsibility for any
typographical or other errors or omissions in the content of this document.
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Polycom, Inc.
Contents
About This Guide.................................................................................................................. 4
Information Elements .......................................................................................................... 4
Typographic Conventions ................................................................................................... 5
Whats in This Guide? ......................................................................................................... 5
Chapter 1: End User Requirements..................................................................................... 6
VCM End User Specifications ............................................................................................. 6
Chapter 2: Virtualization and Load Testing of VCM Products ........................................... 8
VCM Products and Virtualization......................................................................................... 8
Load Testing VCM Products ............................................................................................... 9
Chapter 3: RealPresence Capture Station Pro and RealPresence Media Editor
Specifications ......................................................................................................................11
About RealPresence Capture Station 6.5 Software and Appliances...................................11
About RealPresence Media Editor Software ......................................................................11
Supported File Types .........................................................................................................11
Web and Streaming Server Requirements .........................................................................13
RealPresence Capture Station Pro and Portable Pro Appliance Specifications..................14
RealPresence Capture Station Appliance and Software References .................................16
Chapter 4: Polycom RSS 4000 ............................................................................................17
Chapter 5: RealPresence Media Manager Software Edition Requirements ..................18
About RealPresence Media Manager Solutions .................................................................18
About RealPresence Media Manager Software Edition ...................................................18
About the RealPresence Media Manager Software Specifications .....................................18
Database Management ......................................................................................................19
RealPresence Media Manager Software Role and Integration Support ..............................23
Chapter 6: RealPresence Media Manager Appliance Edition Specifications ...............36
About RealPresence Media Manager Appliance Edition .................................................36
RealPresence Media Manager Appliance Hardware Specifications ...................................36
Chapter 7: Lightweight Directory Access Protocol (LDAP) Integration...........................39
Chapter 8: Media Utility for Microsoft Lync and IBM Sametime Integration ...............41
Chapter 9: Web Single Sign On (SSO) Integration ............................................................44
Completing the Fields ........................................................................................................44
Validation Error Handling ...................................................................................................46
Encryption ..........................................................................................................................47
Chapter 10: Support and Intellectual Property ..................................................................49
Chapter 11: Getting Help.....................................................................................................51
More Information................................................................................................................51
The Polycom Community ...................................................................................................51
Polycom, Inc.
About This Guide

This specifications guide uses a number of conventions that help you to understand information
and perform tasks.
Information Elements
The following icons are used to alert you to various types of important information in this guide:
Icons Used in this Guide
Name
Icon
Description
Note
The Note icon highlights information of interest or important information

needed to be successful in accomplishing a procedure or to understand
a concept.
Administrator Tip
The Administrator Tip icon highlights techniques, shortcuts, or

productivity related tips.
Caution
The Caution icon highlights information you need to know to avoid a

hazard that could potentially impact device performance, application
functionality, or successful feature configuration.
Warning
The Warning icon highlights an action you must perform (or avoid) to
prevent issues that may cause you to lose information or your
configuration setup, and/or affect phone or network performance.
Web Info
The Web Info icon highlights supplementary information available online

such as documents or downloads on support.polycom.com or other
locations.
Timesaver
The Timesaver icon highlights a faster or alternative method for

accomplishing a method or operation.
Power Tip
The Power Tip icon highlights faster, alternative procedures for

advanced administrators already familiar with the techniques being
discussed.
Troubleshooting
The Troubleshooting icon highlights information that may help you solve
a relevant problem or to refer you to other relevant troubleshooting
resources.
Settings
The Settings icon highlights settings you may need to choose for a
specific behavior, to enable a specific feature, or to access
customization options.
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Typographic Conventions
A few typographic conventions, listed next, are used in this guide to distinguish types of in-text
information.
Typographic Conventions
Convention
Description
Bold
Highlights interface items such as menus, soft keys, file names, and
directories. Also used to represent menu selections and text entry to the
phone.
Italics
Used to emphasize text, to show example values or inputs, and to show

titles of reference documents available from the Polycom Support Web
site and other reference sites.
Underlined Blue
Used for URL links to external Web pages or documents. If you click on
text in this style, you will be linked to an external document or Web page.
Blue Text
Used for cross references to other sections within this document. If you
click on text in this style, you will be taken to another part of this
document.
Fixed-width-font
Used for code fragments and parameter names.
Whats in This Guide?

This guide provides specification information for Polycom Video Content Management (VCM)
version 6.5 products including RealPresence Media Manager Software Edition,
RealPresence Capture Station Pro and Portable Pro appliances, RealPresence Media Editor
software, and Polycom RSS4000. This guide also describes product integrations as well as
optional subcomponents available for each product. Major concepts and subcomponents
include, but are not limited to: virtualization, software pre-requisites, hardware requirements,
Lightweight Direct Access Protocol (LDAP), Single Sign On (SSO), the Media Utility, iOS
encoding, supported file types, and more. For more information, contact your Polycom sales
representative or sales engineer.
This document does not include installation procedures for VCM products. For installation
procedures, please refer to the corresponding product installation guides, your Polycom Sales
Engineer, or Polycom Global Services for more information.
Polycom, Inc.
Chapter 1: End User Requirements

This chapter describes the end-user requirements for Polycom Video Content Management
solutions, including RealPresence Media Manager 6.5 software, RealPresence Capture Station
6.5 software, RealPresence Capture Station Pro and Portable Pro appliances, RealPresence
Media Editor software, and the Polycom RSS4000 version 8.5 appliance.
VCM End User Specifications

The following table shows hardware and software requirements and suggestions for viewing
RealPresence Media Manager Portal content, RealPresence Capture Station presentations,
Polycom RSS content, and installing and using the RealPresence Media Manager Admin Tool.
Table 1: VCM End User Requirements
Minimum Hardware
RealPresence Capture Station

and Media Editor
RSS4000
RealPresence Media
Manager
Processor
SD Video: Intel Pentium 4 / Atom / Equivalent | HD Video: Intel Core 2 / Equivalent
Graphics
SD Video: Integrated | HD Video: 128MB VRAM DirectX 9
Memory
SD Video: 1GB | HD Video: 2GB
Disc / USB Drive
CD-ROM or USB Drive (Offline or content transporting only)
PC Resolution
1024x768
Mobile Device
Native
Suggested Hardware
Processor
SD Video: Intel Core 2 / Equivalent | HD Video: Intel Sandy Bridge i7 4 Core (2
Memory
SD Video: 2GB | HD Video: 3GB
Graphics
SD Video: 128MB VRAM DirectX 9 | HD Video: 256MB VRAM DirectX 9
PC Resolution
Widescreen above 1024x768
nd
Gen)
Minimum Viewer Software

Web Browsers
IE8 / FF11 / Chrome 11 / Safari 5.05
Browser Plugins
WMP9/Silverlight 3 / Flash 10
Mobile Browsers
iOS 4.3.5 / Android Phone 2.3.5 / Android Tablet 3.1
Suggested Viewer Software
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Minimum Hardware

and Media Editor
RSS4000
Web Browsers
IE9, IE10 / FF20 / Chrome 26 / Safari 5.1.7
Browser Plugins
WMP12/Silverlight 5 / Flash 11
Mobile Browsers
iOS 5.1.1
WMP12/Silverlight 5 /
Flash 11
RealPresence Media
Manager
WMP12/Silverlight 5 / Flash
11 / QuickTime 10
Minimum Admin Software

Windows XP SP3
Operating System
Installable Software
Telnet/API (Only for Telnet

Controller/Room Control)
Flash 10
Windows Installer 4.5

Microsoft Report viewer 2008
.NET 4.5
Polycom Media Manager
Admin Tool v6.5
Web Browser
IE8 / FF11 / Chrome 11 / Safari 5.0.5
IE8 / FF11 / Chrome

11 / Safari 5.0.5
IE8
Suggested Software
Windows 7 Professional x64
SP1, Windows 8
Operating System
Web Browser
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Flash 11
IE9, IE10 / FF20 / Chrome 26 / Safari 5.1.7
6.5
Chapter 2: Virtualization and Load

Testing of VCM Products
This chapter contains information about VCM product support for virtual machines, or
virtualization, and a notice about load testing.
VCM Products and Virtualization

The Polycom VCM software solutions include limited virtualization support. Products installed on
Polycom hardware, such as the RealPresence Capture Station Pro appliance, cannot be
virtualized due to driver and interface limitations found in modern HyperVisors. The software
and hardware requirements found within this document were developed using physical
hardware only. It is important to note that performance bottlenecks and runtime inefficiencies
are commonly introduced when virtualizing Polycom VCM software.
In most cases, additional resources should be added to a virtualized environment beyond those
stated in the minimum specifications to account for processor and memory overhead. Polycom
recommends applying a multiplier of 20% against minimum and suggested specifications when
sizing environments for all virtualized VCM software. Determining the exact overhead multiplier
is dependent on customer environments, use-cases, HyperVisor technologies, and host
hardware.
Due to the additional complications and considerations of software virtualization, Polycom
recommends that customers load-test their RealPresence Media Manager software
deployments to identify, mitigate, and remove environment bottlenecks before going into
production. Polycom VCM products that can be virtualized are designed to be compatible with
most HyperVisors out of the box, but are not currently certified for virtualization by any vendor.
Virtualization preferences include Microsoft HyperV and VMWare vSphere.
Products defined in the following table may include interrelated integrations and or product subcomponents. Unless specifically stated, all subcomponents and integrations can be virtualized.
The following products can be virtualized:
RealPresence Media Manager Software Edition
RealPresence Media Editor
The following products cannot be virtualized:
RealPresence Media Manager Appliance Edition
RealPresence Capture Station Pro
RealPresence Capture Station Portable Pro
RSS 4000
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The following Virtualization platforms have been identified as compatible, but because
performance is influenced by actual deployment configurations, each environment must be
reviewed and certified by Professional Services after installation. Customers will need an
existing support contract with their virtualization provider and or the ability to resolve issues that
are unique to virtualized environments. Polycom recommends using management systems to
govern and report against virtual hosts. Open Source virtualization platforms and non-affiliated
internet-based third-party cloud providers are not supported without validation and written
authorization from Polycom Global Support Services.
Table 2: Supported Virtualization Software
VMWare
Supported Versions
vSphere v4.x and 5.x Standard or above
Management
vCenter
Product Reference
http://www.microsoft.com/en-us/server-cloud/windows-server/hyper-v.aspx
Performance Best
Practices
http://www.vmware.com/pdf/Perf_Best_Practices_vSphere5.0.pdf
Memory Management
http://www.vmware.com/files/pdf/techpaper/network-io-latency-perf-vsphere5.pdf
Network I/O Latency
http://www.vmware.com/resources/techresources/10256
Reference
Microsoft
Supported Versions
Hyper V 2008R2 SP1
Management
Microsoft System Center 2012 VMM
Product Reference
Citrix
Versions
Xen Server v5.5, v5.6, and v6.0
Management
XenCenter
Product Reference
http://www.citrix.com/English/ps2/products/subfeature.asp?contentID=2300456
Load Testing VCM Products

The Polycom VCM team has performed basic in-house stress testing to develop and optimize
product feature sets that are subject to high load. The primary areas of focus include Polycom
Rich Media Content and the Media Manager user portal. Products are designed to operate as
stated in common customer deployment scenarios. Due to the flexible design of VCM products,
testing every possible permutation found in large customer deployment scenarios is not
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possible. The Polycom VCM team follows a best-effort approach to ensure products fulfill stated
specifications.
Table 3: Load Testing of VCM Products
User Load Matrix

RealPresence
Capture Station
User
Scale
Admin Interface
Single user interactive
1 to 1 interaction only
Admin Web Interface
Single user interactive
Multi-user with basic start/stop functionality only
Lite Portal Interface
Multi user interactive
Limited scale (20 users)
HTML Output
Multi-user interactive
Additional IIS roles to scale
Video Output
Multi-user playback
Additional Streaming roles to scale
RealPresence
Media Editor
User
Scale
Admin Interface
Single user interactivity
1 to 1 interaction only
HTML Output
Additional IIS roles to scale
Video Output
Multi-user playback
Additional Streaming roles to scale
RSS4000
User
Scale
Admin Interface
Multi-user with limited scale (refer to RSS docs)
User Portal Interface
Video Playback
Multi-user playback
Video Output
Multi-user playback
Additional external servers or streaming roles to

scale
RealPresence
Media Manager
User
Scale
Admin Interface
Additional PRMM roles to scale
User Portal Interface
Additional PRMM roles to scale
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Chapter 3: RealPresence Capture Station

Pro and RealPresence Media Editor
Specifications
This chapter describes the RealPresence Capture Station appliances and RealPresence Media
Editor software, and contains specifications for the RealPresence Capture Station Pro and
Portable Pro appliances, RealPresence Capture Station 6.5 software, and RealPresence Media
Editor 6.5 software.
About RealPresence Capture Station 6.5 Software and

Appliances
The Polycom RealPresence Capture Station 6.5 solution is available as a turnkey, pre-built
hardware solution or as a software upgrade for compatible RealPresence Capture Station
appliances. The turnkey hardware solution requires minimal setup and is used as a basis to
define minimum specifications for the software upgrade. The RealPresence Capture Station
software upgrade requires a system administrator to install and configure the necessary
hardware, operating system, and software components.
In RealPresence Capture Station software upgrade scenarios, it may be possible to repurpose
older-model capture cards. To receive system design validation and confirmation, please
consult with a VCM Solutions Architect or a Polycom Global Services representative before
finalizing the RealPresence Capture Station build.
About RealPresence Media Editor Software

Polycom RealPresence Media Editor software is designed to work with RealPresence Capture
Station appliances and software. RealPresence Media Editor must be purchased separately as
a stand-alone software product. Hardware and software requirements for the RealPresence
Capture Station and RealPresence Media Editor software are identical. The RealPresence
Media Editor software can operate on any Windows PC that meets minimum software
requirements.
Supported File Types

The RealPresence Capture Station and RealPresence Media Editor products are capable of
creating and accepting various video formats through the use of Rich Media Presentations or
skins.
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The following table breaks down the possible input and output formats of both the RealPresence
Capture Station software and the RealPresence Media Editor software.
Table 4: RealPresence Capture Station and RealPresence Media Editor Supported Video Formats
Capture Station Input Formats

Live Polycom PM3
Capture Cards
Live Polycom SL3.5
Capture Cards
On-Demand Podcast
Capture Cards
Capture Station Output Formats

On-Demand Polycom PM3
WMV, WMA
On-Demand Polycom SL3.5
WMV, WMA, ISMV
On-Demand Podcast
MP3
Media Editor Input Formats

Polycom PM3 (Audio Podcast)
MP3, WAV,WMA
Polycom PM3 (FL)
FLV, MP4
Polycom PM3 (MS)
WMV, WMA, ASF, AVI, MPG, Capture Cards
Polycom SL3.5
WMV, WMA, ASF, ISMV, MP4, Capture Cards
Media Editor Output Formats

Polycom PM3 (Audio Podcast)
MP3,WMA,WAV
Polycom PM3 (FL)
FLV, MP4
Polycom PM3 (MS)
WMV, WMA, ASF, AVI, MPG
Polycom SL3.5
Regular output: ASF, WMV, WMA, MP4, ISMV

Mobile output: MP4, HLS
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Web and Streaming Server Requirements

The following table contains web and streaming server requirements for RealPresence Capture
Station 6.5 software.
Table 5: Web and Streaming Server Requirements
Minimum Web Server

Microsoft
Microsoft Windows Server 2008R2 Standard SP1 with IIS 7 or 7.5, and ASP
support
Suggested Web Server

Microsoft
Microsoft Windows Server 2012 with IIS 8 and ASP support
Minimum Streaming Server

Windows Media Unicast
Microsoft Windows Server 2008 Standard SP1 with WMS 9.6
Windows Media Multicast
Microsoft Windows Server 2008 Enterprise SP1 with WMS 9.6
Smooth Streaming/H264
Microsoft Windows Server 2008 Standard SP1 with IIS 7 or 7.5, and IIS Media
Services 4.1
Suggested Streaming Server

Windows Media Unicast
Microsoft Windows Server 2008 Enterprise
Windows Media Multicast
Microsoft Windows Server 2008 Enterprise
Smooth Streaming/H264
Microsoft Windows Server 2012 with IIS 8 and IIS Media Services 4.1
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RealPresence Capture Station Pro and Portable Pro

Appliance Specifications
The RealPresence Capture Station Pro and Portable Pro appliances ship with the hardware and
software specifications listed in the following tables.
RealPresence Capture Station Pro and Portable Pro Hardware

Specifications
The RealPresence Capture Station Pro and Portable Pro appliances ship with the following
hardware specifications:
Table 6: RealPresence Capture Station Appliance Specifications
Shipped Hardware
RealPresence Capture Station Pro

Portable Pro
Chassis
Polycom desktop or shelf-mount
Polycom portable with integrated LCD

display
Processor
Intel Core i7
Intel Core i7
Memory
16GB
16GB
Audio
Onboard
Onboard
Storage
1TB Hybrid Drive (5400 RPM with SSD

Cache)
1TB Hybrid Drive (5400 RPM with SSD

Cache)
Optical Drive
DVD-RW
DVD-RW
Network
Gigabit Intel (10/100/1000 Mbits/sec)

LAN
Gigabit Intel (10/100/1000 Mbits/sec)

LAN
Outputs
DVI-I/DVI-D/Display Port Monitor Output

(single monitor only)
DVI-I/DVI-D/Display Port Monitor Output

(single monitor only)
Inputs
Dual DVI Capture (People: full motion,

Content: sampled JPG)
Dual DVI Capture (People: full motion,

Content: sampled JPG)
Video Encoding Card
Viewcast Osprey 820e
Content Encoding Card
Hardware Components
Mini Keyboard/Track pad
15.4 Integrated LCD Display (with

external display port)
Mini Keyboard/Track Pad
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Note: Discontinued Appliances

The RealPresence Capture Station Pro and Portable Pro appliances replace the
RealPresence Capture Station SD, HD, and Mobile appliances, and the RealPresence
Capture Station SD and HD kits.
RealPresence Capture Station Pro and Portable Pro Software

The RealPresence Capture Station Pro and Portable Pro appliances ship with the following preinstalled software:
Table 7: RealPresence Capture Station Pro and Portable Pro Installed Software
Shipped Software
Operating System
Windows 7 Embedded (64-bit)
OS/Driver Components
Viewcast Osprey Drivers

Viewcast Osprey Simulstream License
Datapath Drivers
Internet Information Services
.Net Extensibility
- ASP
- ASP.NET
- ISAPI Extensions
- ISAPI Filters
Pre-installed by
Polycom
Microsoft .NET 4.5

Microsoft IIS Smooth Streaming 4.1
Microsoft Silverlight 5
Microsoft Windows Media Encoder 9
Microsoft Expression Encoder 4 Pro SP2 License (Key provided)
Polycom RealPresence Capture Station 6.5
Installed by Customer
Adobe Reader X (optional)

Adobe Flash Player 11 (optional)
VideoLan Client (VLC) Player 2 (optional)
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RealPresence Capture Station Appliance and Software

References
For more information about the RealPresence Capture Station Pro and Portable Pro appliances,
RealPresence Capture Station 6.5 software, and Microsoft server and encoder software, see
the following table.
Table 8: RealPresence Capture Station Appliance and Software Reference
Encoding Hardware
http://www.viewcast.com/products/osprey-cards/osprey-820e
Encoding Technologies
Microsoft Expression
http://www.microsoft.com/expression/products/EncoderPro_Overview.asp
x
Server Technologies
Microsoft IIS
http://www.iis.net/
Microsoft Smooth Streaming
http://www.iis.net/download/SmoothStreaming
Microsoft WMS Streaming
http://www.microsoft.com/windows/windowsmedia/forpros/serve/firewall.a
spx
Microsoft WMS Multicast
http://technet.microsoft.com/en-us/library/bb676130.aspx
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Chapter 4: Polycom RSS 4000

The Polycom RSS 4000 is a 2U hardened network appliance server. The appliance must be
installed in a data center and connected to the network by a system administrator before use.
This chapter provides a brief introduction and basic requirements for using the appliance. For
detailed information such as streaming protocols and video conferencing protocols, please refer
to the RSS 4000 v8.5 User Guide.
Table 9: Polycom RSS 4000 Reference
Polycom Handouts and Collateral

RSS Datasheet
http://www.polycom.com/global/documents/products/telepresence_video/
datasheets/rss4000-datasheet.pdf
RSS FAQ
datasheets/rss4000-faq.pdf
RSS and Media Manager
brochures/accordent-media-management-system-rss4000-integratedsolution.pdf
Polycom Technical Documents

RSS v8 Release Notes
http://downloads.polycom.com/bridging_collab/rss/rss4000/8_0/rss_rel80
_us_002e.pdf
RSS v8 User Guide
http://support.polycom.com/global/documents/support/user/products/netw
ork/rss_ug80_us_002d.pdf
RSS v8 API Guide
http://support.polycom.com/global/documents/support/user/products/netw
ork/rss_api80_us_001a.pdf
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Chapter 5: RealPresence Media Manager

Software Edition Requirements
This chapter describes the hardware and software required to deploy RealPresence Media
Manager software.
About RealPresence Media Manager Solutions

The Polycom RealPresence Media Manager solution is available in three editions:
RealPresence Media Manager Software Edition
RealPresence Media Manager Hosted Edition
The RealPresence Media Manager appliance is a turnkey hardware solution and the Software
and Hosted Editions are available as software only. RealPresence Media Manager software
requires a system administrator to install and configure the necessary hardware, operating
system, and software components.
About RealPresence Media Manager Software Edition

The Software Edition is available as a base software package for installation on an existing
server environment, whether physical, virtual, or a combination of both. It requires a compatible
Microsoft server operating system, such as Windows Server 2008 R2 or Windows Server 2012,
and a compatible Microsoft SQL database, such as Microsoft SQL 2008, SQL 2012 or, for
smaller-scale implementations, SQL Express 2012. Note that SQL Express has limited
scalability. Polycom recommends RealPresence Media Manager Software Edition customers
deploy the full version of Microsoft SQL Server to facilitate scaling the RealPresence Media
Manager solution in the future without the need to move or relocate the databases. The
RealPresence Media Manager software can be installed on one or more servers, based on
customer architecture and scale requirements.
The base license includes access to standard features for up to 500 concurrent users. You can
add users in blocks of 500 users, up to the capacity of your infrastructure. You can also
purchase and install additional options, such as Microsoft SharePoint integration, separately.
About the RealPresence Media Manager Software

Specifications
This chapter outlines the required hardware and software specifications to properly deploy and
support RealPresence Media Manager software. RealPresence Media Manager software is a
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flexible solution with many features. These features have been organized into deployment roles
to properly describe the minimum and suggested specifications. System design and validation is
required for RealPresence Media Manager software deployments. Please consult with your
VCM Solutions Architect and or VCM Polycom Global Services representatives before finalizing
system design, architecture, and configurations.
Database Management
RealPresence Media Manager software relies exclusively on Microsoft SQL Server (MSSQL)
and Microsoft SQL Server Reporting Services (SRSS) to hold and maintain application
configurations, metadata, and metrics.
Database Sizing Guidelines

There are three required databases, three SQL Server Agent Jobs, and 36 pre-made reports
that must be used in order for the application to function properly.
The AccordentAmmsReports database is optional.The default installation will run reports from
the primary database, and, by default, the SQL job that copies data to the AMMSReports DB
will be disabled. Using a separate AccordentAmmsReports database is only recommended
when the portal-viewing load versus reporting load warrants it. Heavily loaded systems may
benefit from a separate reporting database if reports will be accessed during heavy web portal
use.
The following table lists the required databases, database jobs and reports.
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Table 10: Database and Reporting Components
Databases
Database Jobs
Reports
AccordentAmms
AccordentAmmsMaintenance
Bitrate.rdl
AccordentAmmsReports
CertificateIssued.rdl
ReportServer
AccordentAmmsReportsMainten
ance
ReportServerTempDB
AMMSCopyAllReportingData
ContentSummaryForCertificate.rdl
CertificatesEarned.rdl
ContentSummaryForContent.rdl
ContentSummaryForSurvey.rdl
ContentSummaryForTest.rdl
EssayQuestionDetails.rdl
LengthViewed.rdl
LyncUsersPerPortal.rdl
ModeratedQuestionsPerContent
ModeratedQuestionsPerViewer.rdl
QuestionDetails.rdl
Region.rdl
RegionLocation.rdl
RegionSubnet.rdl
RegionViews.rdl
SurveyQuestions.rdl
SurveyResultsPerViewer.rdl
SurveysTaken.rdl
TestComparison.rdl
TestComparisonPerViewer.rdl
TestComparisonViewerList.rdl
TestQuestions.rdl
TestResultsPerViewer.rdl
TestsTaken.rdl
TimeIncrement.rdl
UserViewsPerGroup.rdl
ViewerOnboarding.rdl
ViewersPerContent.rdl
ViewersPerSurvey.rdl
ViewersPerTest.rdl
ViewerSummary.rdl
ViewsPerContent.rdl
ViewsPerContentPerViewer.rdl
ViewsPerViewerGroup.rdl
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RealPresence Media Manager software uses AccordentAmms and AccordentAmmsReports

exclusively for configuration and metric storage. SRSS uses the ReportServer and
ReportServerTempDB databases exclusively as well as house the 36 pre-made reports.
RealPresence Media Manager software references the pre-made reports within SRSS to create
reports based on metrics held within the AccordentAmms or AccordentAmmsReports database.
Database Logging and Recovery Models

When running the RealPresence Media Manager installation wizard, one of three modes can be
selected: Simple, Full, and Bulk-Logged. Each mode is recommended for a different scenario.
Install databases in SQL Server 2005 compatibility mode.
Simple
Simple is the recommended recovery model for smaller installations where a dedicated
database administrator will not always be available to monitor the SQL Server. The simple
recovery model only allows you to recover to the last time a backup was taken in the case of a
database failure. If the simple recovery method is chosen a maintenance job will be installed
that will create a backup, update statistics and defragment indexes on a nightly basis. The
schedule may be changed in the SQL Server Agent after installation.
Full and Bulk-logged
The full and bulk-logged recovery models allow more robust recovery options, but require
additional maintenance specific to the usage and environment of the particular AMMS install.
For this reason, the maintenance job will not be installed if either of these models is chosen. It is
recommended that these models only be used if there will be an on-site or contracted database
administrator present to monitor the SQL Server.
Database Growth
When projecting RealPresence Media Manager database growth, there are three perspectives
to consider. All number references are in bytes.
User Growth Third heaviest usage
Single user entity in the database and there can be multiple aliases tied to it.
Users
U * (2765 + (A * 701))
U = Number of users
A = Average number of aliases per user
User objects support custom fields which can vary in size. Some custom variables are
small such as dates, but can be larger (huge) if acquiring large amounts of (var char)
data per user.
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6.5
Content Growth Second heaviest usage

Streams
S * (10206 + (B * 14905) + (C * 733))
S = Number of streams
B = Average number of bitrates per stream
C = Average number of chapters per stream
Assuming an average chapter description size of 100 characters

Assuming an average content description size of 100 characters
Images
I * 9718
I = Number of images
Documents
D * 9710
D = Number of documents

Presentations
P * (988269 + (H * 733) + (A * 221) + (S * 38471) + (B * 14905))
P = Number of presentations
H = Average number of chapters per presentation

A = Average number of captions per presentation
S = Average number of slides per presentation
B = Average number of bitrates per presentation
Assuming an average of 100 supporting documents per presentation skin

Assuming 3 thumbnail images are generated per slide

Assuming an average caption text size of 100 characters
Assuming an average chapter description size of 100 characters
Assuming an average slide description and note size of 100 characters
RSS Calls
R * (7272 (S * 15421))
R = Number of RSS calls
S = Average number of streams per call
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System Usage, Metrics, and Tracking Most space over the life of the system
Tracking data copied to the Reporting Database will remain in the application database
Tracking per user is explicitly based on playabale content versus non playable content
consumption over time
Non playable content: 3607 * U
Playable content: 3607 + (L / T * 290)) * U

Tracking
U * (3607 + (L / T * 290))
L = Average length viewed in seconds

T = Tracking interval
U = Number of users
Customer Database Sizes

The following table is a size reference of RealPresence Media Manager software customers
databases.
Table 11: Customer Database Size Reference
Customer Database Sizes

CXXX
GA
XXXX
LXX
UXX
IXX
XX
JXXXX
TXXXX
LXXX
X
NXX
X
NXXXX
X
TXXX
XX
WXXXX
Users
29758
4661
31774
2835
1441
36
26472
28
23
27427
22
Views
281499
177202
293301
36985
3691
186
3124
85
65
5510
301
Streams
28
177
864
186
15
Images
1102
5612
193
433
12
69
1134
56
Documents
16563
17041
590
40
8214
9165
Presentations
901
8411
216
3586
71
32
35
369
1280
Size (MB)
with logs
8128
115536
14536
1653
1541
731
6779
240
342
16675
7543
RealPresence Media Manager Software Role and

Integration Support
RealPresence Media Manager software roles include:
RealPresence Media Manager
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Primary media manager application runtime
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6.5
Database/Reporting Services Stores all metadata and application configurations

Storage Repository Stores all file assets
Windows Media Services Streams Windows Media Assets (not supported in Windows
Server 2012 and must be deployed on an external Windows Server 2008 R2 server if
RealPresence Media Manager software is installed on Windows Server 2012)
Microsoft IIS Media Services, or Smooth Streaming Streams Windows H.264 files
using the Microsoft Smooth mechanisms
Web Content
Serves non-video assets
Wowza Streams Flash assets

Polycom Media Service Agent (MSA) Automates the distribution of assets from the
central repository and automates the creation of thumbnails from video assets
MSA Mobility Transcoder Automates video asset transcoding for mobile devices
Dedicated Reporting Services Dedicated role to run reporting role from database role
Note: Windows Media Services is not supported in Windows Server 2012

To support the Windows Media format, you will need a Windows 2008 R2 server
configured for Windows Media (Enterprise is required for multicast). This server should
have the v6.5 Media Services Agent installed to enable automation using the
RealPresence Media Manager Admin Tool.
The following table shows supported features, deployment roles, and available integrations
across the Appliance, and Software Editions of the RealPresence Media Manager solution.
Although features, deployment roles, and integrations may be supported under a specific
edition, they may also be a licensable option. For details, please contact your Polycom Sales
representative or Polycom Sales Engineer.
Table 12: RealPresence Media Manager Software Role and Feature Support
Feature Support
Hardware Only
Appliance Edition
Software Edition
X
X
Software Only
Includes WMS Multicast License (Optional)
Includes OS & License (Server 2012)
Includes DB Server & License (SQL 2012 Express)
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Feature Support
6.5
Appliance Edition
Includes Web/Streaming Server
API Access / Extensible
Software Edition
X
X
Load Balancing and Scaling

Base License 500, license
keys for additional users can
be purchased up to 1000
Base License 500, license

keys for additional users can
be purchased up to the
capacity of the server
infrastructure/environment
and RealPresence Media
Manager maximum capacity
RealPresence Media Manager 6.5 software
Database/Reporting Services
Storage/Repository
Windows Media Services
Smooth Streaming
Web Content
Wowza
Polycom Media Service Agent (MSA)
MSA Mobility Transcoder
Dedicated Reporting Services
LDAP
Web SSO
Media Utility for Lync and Sametime
BlueCoat Distribution
Riverbed Distribution
SharePoint 2010
Blackboard LMS Learn
Digital Signage
Simultaneous Users
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6.5
RealPresence Media Manager 6.5 Software Edition Hardware

Requirements
The RealPresence Media Manager software application must be the only application on the
server and the server must meet the following minimum hardware requirements for successful
installation of RealPresence Media Manager Software Edition and associated services:
Table 13: RealPresence Media Manager - Software Edition Minimum Hardware Requirements
Minimum Hardware
Specification
Processor
Intel Xeon 4-core or comparable
Memory
4GB (8GB or more is recommended)
Local Storage
40GB RAID 1 Partition (OS)

40GB RAID 1 Partition (Apps)
Network Interface
100 Mb/s, 1GB is recommended
Recommended Hardware
Specification
Processor
Memory
8GB
Local Storage

20GB RAID 5 Partition (Apps)
Shared Storage
40GB iSCSI/FC SAN (OS)

20GB iSCSI/FC SAN (Apps)
For RealPresence Media Manger Software Edition deployments, the database and storage
servers must meet the following minimum hardware requirements:
Table 14: Database and Storage Server Hardware Requirements
Minimum
Hardware
RealPresence Media
Manager Software
Database/Reporting
Services
Storage/Repository
Processor
Intel Xeon 4-core or

comparable

comparable

comparable
Memory
4GB
4GB
4GB
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6.5
Minimum
Hardware
RealPresence Media
Manager Software
Database/Reporting
Services
Storage/Repository
Local Storage
40GB RAID 1 Partition

(OS)

(OS)

(OS)

(Apps, Data)

(Apps, Data)
1TB RAID 5 Partition

(Apps, Data)
Network
1GB
1GB
1GB
Recommended
Hardware
RealPresence Media
Manager Software
Database/Reporting
Services
Storage/Repository
Processor

comparable

comparable

comparable
Memory
8GB
8GB
8GB
Local Storage

(OS)

(OS)

(OS)

(Apps)
500GB RAID 10
Partition (Apps, Data)

(Apps, Data)
40GB iSCSI /FC SAN

(OS)
40GB iSCSI /FC SAN

(OS)
20GB iSCSI /FC SAN

(Apps)
100GB iSCSI /FC SAN

(Apps)
Dedicated iSCSI or FC
SAN shared repository for
WMS/Smooth
Streaming/Wowza/Web
Content
Minimum Software
RealPresence Media
Manager Software
Database/Reporting
Services
Operating System
Windows Server 2008

R2 SP2
OS Features
IIS - ASP
Shared Storage
Storage/Repository
SMB/UNC File Access
.Net Framework 4.5

- WCF HTTP
Activation
- WCF Non-HTTP
Activation
- WCF NamedPipe
Activation
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Minimum
Hardware
RealPresence Media
Manager Software
Database/Reporting
Services
Microsoft .NET 4.5
SQL Server 2012
MSXML v6 Parser
SQL Server 2012

Reporting Services
MS Report Viewer
2012
Polycom RealPresence
Media Manager 6.5
6.5
Storage/Repository
SQL Server 2008

SQL Server 2008
Reporting Services
Polycom Application DB
Polycom Reporting DB
Polycom Database Jobs
Polycom Dedicated
Reports
Suggested
Software
RealPresence Media
Manager Software
Database/Reporting
Services
Storage/Repository
Operating System
(64-bit)
Microsoft Windows
Server 2012
Microsoft Windows
Server 2012
Windows Server 2008

R2 SP2
Windows Server 2008

R2 SP2
Dedicated iSCSI or FC
SAN with direct-attach
storage
SQL Server 2008R2

SQL Server 2008R2
Reporting Services
Role Specifics
RealPresence Media
Manager Software
Database/Reporting
Services
Storage/Repository
Supported
Configurations
Portal, Admin, and

Scheduling
Application/Reporting
Database
UNC Access
Media Manager Admin

Tool Access
FTP/SFTP Publishing
access
End User Facing
Yes
No
Yes
Needs Repository
Access
Yes
No
Yes
Interfaces
Database/Reporting
Services
Media Manager
Media Manager
End user admin tool
Storage/Repository
Dedicated Reporting
Services
WMS / Smooth Streaming

/ Wowza
End user
browser/admin tool
Web Content
MSA
MSA
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6.5
Minimum
Hardware
RealPresence Media
Manager Software
Database/Reporting
Services
Storage/Repository
Load
Considerations
RealPresence Media
Manager Software
Database/Reporting
Services
Storage/Repository
Scaling
Add Hardware
Resources
Add Hardware
Resources
Add Logical Unit Numbers

(LUN) or Segmented
Repositories
Place Log file on

dedicated drive
Place DB on dedicated
drive
Move reporting and/or
reporting services
database to a separate
dedicated server.
Load Balancing
Yes
SAN Feature
Fault Tolerance
Add Storage Connectivity
Scaling Calculations
Validation Load Testing
Validation Load Testing
Bottlenecks
CPU, Network I/O
CPU, Disk, Network
Disk, Network
For RealPresence Media Manger Software Edition deployments, the server roles must meet the
following minimum hardware requirements:
Table 15: Server Role Hardware Requirements
Minimum Hardware
Smooth Streaming
Processor
Memory
4GB
4GB
Local Storage
250GB RAID 1 Partition (Data)
250GB RAID 1 Partition (Data)
Network
1GB
1GB
Recommended
Hardware
Smooth Streaming
Processor
Memory
8GB
8GB
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Minimum Hardware
Smooth Streaming
Local Storage
1TB RAID 5 Partition (Data)
1TB RAID 5 Partition (Data)
40GB iSCSI /FC SAN (OS)
2TB shared repository (Data)
2TB shared repository (Data)
Minimum Software
Smooth Streaming
Operating System
Windows Server 2008 R2 SP2
Windows Server 2008 R2 SP2
OS Features
WMS 9.x
IIS
Shared Storage
IIS Required for Multicast

Announcment
Smooth Streaming 4.1
Suggested Software
Operating System
Server 2008x86 SP2
Server 2008x86 SP2
Enterprise required for Multicast
(WMS Smooth Streaming is not

supported in Windows Server 2012)
(WMS is not supported in Windows

Server 2012)
Role Specifics
Supported
Configurations
Live and VOD HTTP Streaming
Live and VOD HTTP Streaming
Local Repository
Local Repository
Shared Repository
Shared Repository
End User Facing
Yes
Yes
Needs Repository
Access
Yes
Yes
Interfaces
Storage/Repository
Storage/Repository
Add Hardware Resources
Add 1 Windows Media Services

role per 1000 300k streams
Add 1 Smooth Stream role per 300 500k

streams
Load
Considerations
Scaling
Load Balancing
Fault Tolerance
Scaling Calculations
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Minimum Hardware
Smooth Streaming
Bottlenecks
Network, Disk, CPU
Network, Disk, CPU
Minimum
Hardware
Web Content
Polycom Media Services

Agent (MSA) for
Thumbnailing and
Transcoding
Dedicated Reporting
Services
Processor

comparable

comparable

comparable
Memory
4GB
8GB
4GB
Local Storage

(OS)

(Apps, Data)

(Apps, Data)

(Data)
Network
1GB
1GB
1GB
Recommende
d Hardware
Web Content

Agent (MSA) for
Thumbnailing and
Transcoding
Dedicated Reporting
Services
Processor

comparable

comparable

comparable
Memory
8GB
8GB
8GB
Local Storage

(OS)

(Apps, Data)

(Apps, Data)
2TB shared repository

(Data)

(Data)

(Data)
Shared
Storage
40GB iSCSI /FC SAN

(OS)
(Data)
Minimum
Software
Web Content

Agent (MSA) for
Thumbnailing and
Transcoding
Dedicated Reporting
Services
Operating
System
Windows Server 2008

R2 SP2
Windows Server 2008 R2

SP2

SP2
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Minimum
Hardware
Web Content

Agent (MSA) for
Thumbnailing and
Transcoding
OS Features
IIS - ASP
Windows Desktop
Experience
6.5
Dedicated Reporting
Services
IIS - ASP
.Net Framework 4.5
- WCF HTTP Activation
- WCF Non-HTTP
Activation
- WCF NamedPipe
Activation
Installable
Software
Microsoft .NET 4.5
SQL Server 2008
Microsoft Visual C++

Redistributable x86
SQL Server 2008 Reporting

Services
Microsoft XML v6 Parser

x86
Encoder 4 Pro SP2
Polycom Database Jobs
Polycom Dedicated Reports
Polycom MSA 6
Suggested
Software
Web Content

Agent (MSA) for
Thumbnailing and
Transcoding
Dedicated Reporting
Services
Operating
System
Microsoft Windows
Server 2012
Microsoft Windows Server

2012
Microsoft Windows Server

2012
Windows Server 2008

R2 x64 SP2

x64 SP2

x64 SP2
Installable
Software
SQL Server 2012 Reporting

Services
SQL Server 2008R2
Reporting Services
Role
Specifics
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Web Content

Agent (MSA) for
Thumbnailing and
Transcoding
Dedicated Reporting
Services
32
Minimum
Hardware
Web Content
Supported
Configurations
6.5

Agent (MSA) for
Thumbnailing and
Transcoding
Dedicated Reporting
Services
UGC WMS/H264 to Smooth
Standalone Reporting Role
Capture Station to Smooth
Media Manager Admin Tool

Access
RSS4000 to Expression
Smooth
UGC WMS/H264
Thumbnailing
RSS4000 Thumbnailing
Capture Station
Thumbnailing
End User
Facing
Yes
No
Yes
Needs
Repository
Access
Yes
Yes
No
Interfaces
Storage/Repository
Media Manager
Database
Storage/Repository
End user
Admin Tool
Load
Consideratio
ns
Web Content

Agent (MSA) for
Thumbnailing and
Transcoding
Dedicated Reporting
Services
Scaling
Add Hardware
Resources
Add Servers (N+1)
Place Log file on dedicated

drive
Place DB on dedicated
drive
Load
Balancing
Add Hardware Load

Balancer
Fault
Tolerance
Add Hardware Load

Balancer
SQL Active-Passive Cluster
Add Servers (N+1)
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Minimum
Hardware
Web Content
Scaling
Calculations

Agent (MSA) for
Thumbnailing and
Transcoding
6.5
Dedicated Reporting
Services
Add 1 Transcoder per 3

simultaneous UGC
Add 1 Transcoder per 5
hours of content on average
mass ingest
Bottlenecks
CPU, Network, Disk
CPU, RAM, Network
CPU, RAM, Disk
Note: Storage Area Network Protocols

Servers can be deployed over Internet Small Computer System Interface (iSCSI) or Fibre
Channel (FC) Storage Area Networks (SAN).
Reference Links
Table 16: RealPresence Media Manager Software References

Media Manager Datasheet
datasheets/realpresence-media-manager-datasheet.pdf
Media Manager Express

Datasheet
datasheets/realpresence-media-manager-express-datasheet.pdf
Media Manager Role

Dell R620 Specifications
http://i.dell.com/sites/content/shared-content/datasheets/en/Documents/dell-poweredge-r620-technical-guide.pdf
Database/Reporting Services Role

Encoder 4 Pro
http://www.microsoft.com/en-ca/download/details.aspx?id=27870
Storage/Repository
Microsoft IIS
http://www.iis.net/
Microsoft Smooth Streaming
http://www.iis.net/download/SmoothStreaming
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Microsoft WMS Streaming
http://www.microsoft.com/windows/windowsmedia/forpros/serve/firewall.a
spx
Microsoft WMS Multicast
http://technet.microsoft.com/en-us/library/bb676130.aspx
Windows Media Services Role

WMS Optimization
http://download.microsoft.com/download/8/f/4/8f47ea6a-254a-421b-9542c3e5965c8be7/optimize_web.doc
Smooth Streaming Role

Network Transport
http://www.microsoft.com/expression/products/EncoderPro_SysRequirem
ents.aspx
Architecture
http://blogs.iis.net/samzhang/archive/2009/12/16/how-to-build-scalableand-robust-live-smooth-streaming-server-solutions.aspx
Advanced Settings
http://blogs.iis.net/samzhang/archive/2010/11/01/live-smooth-streamingpublishing-point-advanced-settings.aspx
Tuning
http://blogs.iis.net/samzhang/archive/2011/11/10/performance-tuning-foron-demand-smooth-streaming.aspx
Load Testing
http://ssperf.codeplex.com/
Load Testing
http://www.iis.net/community/default.aspx?tabid=34&g=6&i=1467
Wowza Role
Overview
http://www.wowza.com/resources/WowzaMediaServer3_Overview.pdf
User Guide
http://www.wowza.com/resources/WowzaMediaServer_UsersGuide.pdf
Web Quickstart Guide
http://www.wowza.com/forums/content.php?3-quick-start-guide
Load Testing
E-mail test@wowza.com
MSA Distribution/Thumbnailing/Mobility Transcoder Roles

Expression Encoder 4 SP2
http://www.microsoft.com/expression/products/EncoderPro_Overview.asp
x
Expression Encoder System

Requirements
http://www.microsoft.com/expression/products/EncoderPro_SysRequirem
ents.aspx
Expression
http://msdn.microsoft.com/en-us/library/ms143506.aspx
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6.5
Chapter 6: RealPresence Media Manager

Appliance Edition Specifications
This chapter lists the hardware and software specifications for the RealPresence Media
Manager appliance.
About RealPresence Media Manager Appliance Edition

The Appliance Edition is the RealPresence Media Manager solution pre-installed and configured
on a Dell PowerEdge R620 Rack Server. The appliance is preloaded with Microsoft Server
2012, and Microsoft SQL 2012 Express with Advanced Services.
The appliance comes configured to stream media using the integrated Microsoft IIS Media
Services. This provides desktop- and mobile device-compatible live and on-demand streaming
from a variety of sources, including the Polycom RealPresence Capture Station Pro appliance
and Polycom RSS4000 8.5. Windows Media is not included on the appliance.
RealPresence Media Manager Appliance Edition includes the standard features for up to 500
concurrent users. You can add an additional 500 users to meet the RealPresence Media
Manager appliances maximum capacity of 1000 users. Expanding beyond 1000 users requires
additional system infrastructure, such as load balancers and higher-capacity Microsoft SQL
servers, and professional services consulting to determine the optimum system architecture.
You can purchase and install additional options, such as Microsoft SharePoint integration,
separately.
RealPresence Media Manager Appliance Hardware

Specifications
The following table lists the hardware specifications as shipped.
Table 17: RealPresence Media Manager Appliance Hardware Specifications
Shipped Hardware
Chassis
Dell PowerEdge R620 Rack Server customized for Polycom

4.3 x 43.4 x 68.27cm
1.69 x 17.09 x 26.88in
Max Weight
18.6Kg/40.96lbs
Processor
Dual Intel Xeon E5-2670 (8 cores in each processor)
Memory
32GB RDIMM 1333 RAM
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Shipped Hardware
Local Storage
4 X 1TB 7200 RPM RAID-10 Arrays (Dell PowerEdge RAID Controller

H710)
Disc Drive
DVD+/-RW
Network
Intel Ethernet 1350 QP 1GB
USB
4 x USB 2.0
Shipped Components
ReadyRails II mounting interface, sliding rails
6.5
Cable Management Arm

Bezel
The RealPresence Media Manager appliance ships with the software specification listed in the
following table.
Table 18: RealPresence Media Manager Appliance Software Specifications
Shipped Software
Operating System
Windows Server 2012
OS Features
Media Foundation
IIS
- ASP.NET 4.5
- .NET Extensibility 3.5 and 4.5
Management Console
Management Scripts and Tools
ISAPI Extensions and Filters
.NET Framework 4.5
- WCF HTTP Activation
- WCF Non-HTTP Activation
- WCF NamedPipe Activation
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6.5
Shipped Software
Pre-installed by
Polycom
Windows Server 2012

SQL Server 2012 Express with Advanced Services
Microsoft .NET 4.5
Microsoft XML v6 Parser
Microsoft Visual C++ Redistributable x86
Microsoft Report Viewer 2012
Microsoft Media Services
Microsoft Expression Encoder 4 Pro SP2
Polycom RealPresence Media Manager 6.5 software
Polycom Application DB
Scheduled task to run Polycom database maintenance
Polycom MSA
Installed by
Customer
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Adobe Reader X
38
6.5
Chapter 7: Lightweight Directory Access

Protocol (LDAP) Integration
This chapter gives an overview of the advanced features of the LDAP integration component
and how to configure them. You can also test your connections with the listed LDAP tools.
LDAP Tools:
ADSI Edit
Ldp
Standard/Supported RealPresence Media Manager LDAP Implementations:
Microsoft Active Directory
Non-standard/best effort-supported RealPresence Media Manager LDAP Implementations
(interoperable, but not tested):
Sun Directory Server
Novell eDirectory
CA SiteMinder
Oracle Internet Directory
Siemens Directory
Apache Directory
Red Hat Directory Server
IBM Lotus Domino
Setting up Integrated Windows Authentication (IWA) LDAP for

RealPresence Media Manager Software
For RealPresence Media Manager versions earlier than 6.0.0.10, in IIS, enable Integrated
Windows Authentication for the ~/UI/Content/Secure/IwaLogin.aspx. For version 6.0.0.10 and
above, the RealPresence Media Manager installer will enable IWA automatically.
If you want to log in to the RealPresence Media Manager Portal directly from the server for
debugging or testing, complete the following procedure.
To run IWA LDAP on the local IIS for testing purposes:
1 Set the registry to disable 401 loopback (http://support.microsoft.com/kb/896861).
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6.5
2 Run the following commands to unlock file-level authentication for IIS:

%windir%\system32\inetsrv\APPCMD unlock config /section:windowsAuthentication
%windir%\system32\inetsrv\APPCMD unlock config /section:anonymousAuthentication

Admin Tip: Using Mozilla Firefox
For FireFox IWA Single Sign-On, use network.automatic-ntlm-auth.trusted-uris
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6.5
Chapter 8: Media Utility for Microsoft

Lync and IBM Sametime Integration
The Polycom RealPresence Media Utility applications for Microsoft Lync and IBM Sametime
are available as optional subcomponents of the RealPresence Media Manager solution. The
RealPresence Media Manager software must be installed to use the Media Utility application. A
system administrator must then install and configure the necessary hardware, operating system,
and software components for the Media Utility.
The software and hardware requirements are built on top of the published specifications for
Microsofts Lync and IBM Sametime software. RealPresence Media Manager software supports
Microsoft Lync 2010 and IBM Sametime 8.5.2.
Table 19: Media Utility Specifications for Microsoft Lync and IBM Sametime Integrations
Client Minimum Hardware
Media Utility for Lync
Media Utility for Sametime
Processor
Base: Pentium 4 or Athlon 4
Base: Intel Pentium 4
Data and Voice: 1.6Ghz dual core
Video VGA: dual core
Video VGA: 1.9Ghz dual core
Video HD: quad core
Video HD: 2.0Ghz quad core
Memory
2GB
1GB
Graphics
DirectX 9 API Support
VGA Video: 128MB video memory
VGA Video: 128MB video memory
HD Video: 256MB video memory
HD Video: 256MB video memory

Windows Display Driver Model
Pixel Shader 2.0 in hardware
32 bits per pixel
Connectivity to Lync Server
Connectivity to IBM Sametime Server
Connectivity to Media Manager
Connectivity to Media Manager
Hard Drive
50GB Free
50GB Free
Display
1024x768
1024x768
Network
Client Suggested Hardware

Processor
Intel Sandy Bridge i7 4 core (2nd Gen)
Memory
4GB
Graphics
256MB Graphics Memory
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Client Minimum Hardware
Media Utility for Lync
Telephony
Microphone and speakers
Video
USB 2.0 or integrated Webcam
Monitor Resolution
Widescreen above 1024x768
6.5
Media Utility for Sametime
Audio only recording supported by IBM
Client Minimum Software

OS
Microsoft Windows 7 x86 SP1
Browser
Please see PRMM Specifications
Please see PRMM Specifications
Please see Lync Specifications
Please see Sametime Specifications
Windows Installer 4.5
.NET 3.5
.NET 3.5
.NET 4.5
.NET 4.5
IBM or Oracle JRE 1.5
Windows Media Player 11

Silverlight 4 (installed by Lync)
VideoLan Client (VLC) 1.0 or

QuickTime 10.0
Microsoft Lync 2011 Client
IBM Sametime Connect Client 8.5.2
Microsoft Lync Recording Manager
IBM Sametime plugin_customization.ini

/startBroker must be enabled
Media Utility for Microsoft Lync
Media Utility for IBM Sametime
Software Components
Polycom Software
Client Suggested Software
OS
Microsoft Windows 7 x64 SP1

VideoLan Client (VLC) Latest or
QuickTime latest
Software Components
Server Minimum Software
Software Components
IIS 7
N/A
WCF Activation (both HTTP and

non-HTTP)
.NET 3.5
.NET 4.0
Microsoft Lync 2010 Server
Polycom Software
Polycom, Inc.

2010 Server Web Service
N/A
42
6.5
References
For more information about integrating Microsoft Lync and IBM Sametime with RealPresence
Media Manager software, see the following table.
Table 20: Microsoft Lync and IBM Sametime Integration References

http://www.polycom.com/global/documents/products/telepresence_vide
o/brochures/realpresence-media-manager-lync-integration.pdf
Media Utility for IBM

Sametime
http://www.polycom.com/global/documents/products/telepresence_vide
o/brochures/prmm-media-utility-ibm-sametime-data-sheet.pdf
Microsoft Lync References

Lync Attendant
http://technet.microsoft.com/en-us/library/gg399006
Lync Attendee
Lync Network Traffic
Lync Recording Guide
http://office.microsoft.com/en-us/communicator-help/record-and-playback-meetings-in-lync-2010-HA101834765.aspx
Lync Recording Manager
http://office.microsoft.com/en-us/communicator-help/managerecordings-in-lync-recording-managerHA101929070.aspx?CTT=5&origin=HA101834765
IBM Sametime References

Sametime 8.5
http://www-01.ibm.com/support/docview.wss?uid=swg27016451
Sametime 8.5.2
http://www-01.ibm.com/support/docview.wss?uid=swg27019598
Sametime 8.5.2 FR1
http://www01.ibm.com/support/docview.wss?rs=477&uid=swg27023283
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6.5
Chapter 9: Web Single Sign On (SSO)

Integration
To log in via a form and also allow for SSO authentication, clear the Allow Only Single Sign
On Authentication checkbox. Users who visit the portal without the appropriate SSO
authentication data present, users who have their session time out, or users who click the Log
Out button will be presented with a form that requires manually entering credentials.
About the Authentication URL

If Allow Only Single Sign On Authentication is selected, an Authentication URL must be
entered. When a user arrives at the portal (or times out/logs out) they will be redirected to the
Authentication URL. The application that resides at the Authentication URL is then responsible
for authenticating the user and redirecting them back to the portal with the appropriate
authentication values (defined in the Fields section below) populated, and with the query string
value IsSingleSignOn=true.
For convenience, when redirecting to the Authentication URL a query string value called
originalUrl is included. For example, the Authentication URL may look like:
http://authentication.polycom.com/Login.aspx?originalUrl=http%3a%2f%2flocalhost%3a11701%
2fUI%2fContent%2fSecure%2fLogin.aspx%3fIsSingleSignOn%3dtrue
This is the URL that the authentication server should redirect back to (with the authentication
information appended to the request). This originalUrl contains the information necessary to
redirect the user back to the resource within the portal that they originally requested once
authentication is successful.
Completing the Fields

The fields list is used to configure the values RealPresence Media Manager software expects to
receive from the authentication server when a user is redirected. At least one field must be
created, containing either the email address or username to uniquely identify incoming users.
There are four configurable options per field:
Field Name
This is the name of the field being passed from the authentication server.
Field Type This is where the authentication server will insert the field name/value pair
into the request, including:
Cookie
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6.5
Header
Post
Query String
Encrypted Encrypted indicates whether or not the value for this field will be encrypted
when the Media Manager receives the request.
Action Action determines what is done with a field's value when received by the
RealPresence Media Manager software. There are three options:
Populate Field When Populate Field is chosen, a list of possible fields is displayed.
The Media Manager will take the value of this SSO field and store it in the
RealPresence Media Manager field selected.
Validate Timestamp When Validate Timestamp is selected, the RealPresence Media

Manager software expects a date/time value to be passed in as the value for this field.
A value in seconds must also be entered when this option is selected. When a request
is received the Media Manager will verify that the timestamp passed in the request is
within the number of seconds selected of the current time. If it is not then the
authentication request will be considered invalid and will fail according to validation
rules defined below.
This is to prevent stale requests from potentially being used. This field would typically
be encrypted. Otherwise the timestamp in the request could be manually manipulated.
Validate Value The RealPresence Media Manager software will verify that the
incoming value of this field matches the value entered for this action. If it does not
match, the authentication request will be considered invalid and will fail according to
validation rules defined below.
This field is typically encrypted. Otherwise the timestamp in the request could be
manually manipulated.
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6.5
Validation Error Handling

If a field has been defined whose action is set to Validate Timestamp or Validate Value, the
Validation Error Handling section will display. This enables you to define the behavior of the
RealPresence Media Manager software when it comes across an invalid authentication request.
There are four options:

display standard Media Manager error page This option will display a generic
RealPresence Media Manager branded message to the user informing them that their
authentication request has failed.
display the following error text This option allows custom text to be entered that will
be displayed to the user.
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6.5
forward to the referrer url defined above When this option is chosen it is required that
a field be defined above to populate the Referrer URL. The RealPresence Media Manager
software will forward the failed request to the value populated in the Referrer URL.
forward to the following url This option allows a url to be entered, and will forward
failed requests to this url.
Encryption
If the Encrypted checkbox is selected for any field, the Encryption section displays.
Information you enter is used by the RealPresence Media Manager software to decrypt any
incoming field values.
Currently, AES is the only supported encryption type. When you select AES from the list, you
must enter a valid AES key. This must match the key that is used to encrypt the values on the
authentication server.
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6.5
If encryption is enabled, a field must be defined to populate the Initialization Vector field. This
allows a unique initialization vector to be passed in along with every request for additional
security.
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6.5
Chapter 10: Support and Intellectual

Property
Polycom Global Support Services
Support services for Polycom solution components are available from Polycom Implementation
and Maintenance. Additional services for supported third-party Unified Communications
environments integrated with Polycom solutions are available from Polycom Global Services
and its certified Partners. These additional services help customers successfully design, deploy,
optimize, and manage Polycom visual communications within their Unified Communications
environments. Professional Services for Microsoft Integration is required for Polycom
Conferencing for Microsoft Outlook and Microsoft Office Communications Server integrations.
For additional information and details see
http://www.polycom.com/services/professional_services/index.html or contact your local
Polycom representative.
Beta and Release Candidate Software

Polycom VCM solutions do not support installation, integration, or interoperation with beta or
release candidate products unless explicitly stated within the available documentation. This
includes all software such as operating systems, browsers, software components, and
integrations to 3rd party systems. For the latest support and roadmap information, please
contact your Polycom sales representative or sales engineer.
Ongoing Software Support and Stated Versions

Due to the nature of the software industry, Polycom software support is guaranteed through
best effort practices. Polycom puts the highest effort into software compatibility, interoperability,
and supportability. General best practices are used to develop all software through industry
standard approaches and techniques. As software changes and evolves within the marketplace,
ongoing support and time is needed to vet and test new software products such as browsers
and operating systems. Software support is guaranteed for products at the time of this writing,
but cannot account for future industry changes that pertain to security or stability. This includes
such examples as 0-day browser or web server threats, component dependencies removed or
changed through operating system patches, etc. For the latest support and roadmap
information, please contact your Polycom VCM Sales Representative.
Copyright Information
2013 Polycom, Inc. All rights reserved.
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6.5
No part of this document may be reproduced or transmitted in any form or by any means,
electronic or mechanical, for any purpose, without the express written permission of Polycom,
Inc.
Polycom, Inc. retains title to, and ownership of, all proprietary rights with respect to the software
contained within its products. The software is protected by United States copyright laws and
international treaty provision.
Trademark Information
Polycom, the Polycom logo and the names and marks associated with Polycom products are
trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks
in the United States and various other countries. All other trademarks are property of their
respective owners. No portion hereof may be reproduced or transmitted in any form or by any
means, for any purpose other than the recipient's personal use, without the express written
permission of Polycom.
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6.5
Chapter 11: Getting Help

More Information
For more information and product documentation, visit Polycom Support or contact your
Polycom sales representative.
The Polycom Community

The Polycom Community gives you access to the latest developer and support information.
Participate in discussion forums to share ideas and solve problems with your colleagues. To
register with the Polycom Community, simply create a Polycom online account. When logged in,
you can access Polycom support personnel and participate in developer and support forums to
find the latest information on hardware, software, and partner solutions topics.
Polycom, Inc.
51
Polycom, Inc.
52

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Software 6.5 | September 2013 | 3725-03878-002 Rev. A

Polycom RealPresence Video Content

Polycom Video Content Management Version 6.5 Specifications Guide

About This Guide

The Note icon highlights information of interest or important information

The Administrator Tip icon highlights techniques, shortcuts, or

The Caution icon highlights information you need to know to avoid a

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Polycom Video Content Management Version 6.5 Specifications Guide

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Whats in This Guide?

Chapter 1: End User Requirements

VCM End User Specifications

RealPresence Capture Station

SD Video: Intel Pentium 4 / Atom / Equivalent | HD Video: Intel Core 2 / Equivalent

SD Video: Integrated | HD Video: 128MB VRAM DirectX 9

SD Video: 1GB | HD Video: 2GB

Disc / USB Drive

CD-ROM or USB Drive (Offline or content transporting only)

SD Video: Intel Core 2 / Equivalent | HD Video: Intel Sandy Bridge i7 4 Core (2

SD Video: 2GB | HD Video: 3GB

SD Video: 128MB VRAM DirectX 9 | HD Video: 256MB VRAM DirectX 9

Widescreen above 1024x768

Minimum Viewer Software

IE8 / FF11 / Chrome 11 / Safari 5.05

iOS 4.3.5 / Android Phone 2.3.5 / Android Tablet 3.1

Suggested Viewer Software

Polycom Video Content Management Version 6.5 Specifications Guide

RealPresence Capture Station

IE9, IE10 / FF20 / Chrome 26 / Safari 5.1.7

Minimum Admin Software

Telnet/API (Only for Telnet

Windows Installer 4.5

IE8 / FF11 / Chrome 11 / Safari 5.0.5

IE8 / FF11 / Chrome

Polycom Video Content Management Version 6.5 Specifications Guide

Chapter 2: Virtualization and Load

VCM Products and Virtualization

Polycom Video Content Management Version 6.5 Specifications Guide

vSphere v4.x and 5.x Standard or above

Network I/O Latency

Hyper V 2008R2 SP1

Microsoft System Center 2012 VMM

Xen Server v5.5, v5.6, and v6.0

Load Testing VCM Products

Polycom Video Content Management Version 6.5 Specifications Guide

User Load Matrix

Single user interactive

Admin Web Interface

Single user interactive

Multi-user with basic start/stop functionality only

Lite Portal Interface

Multi user interactive

Limited scale (20 users)

Additional IIS roles to scale

Additional Streaming roles to scale

Single user interactivity

Additional IIS roles to scale

Additional Streaming roles to scale