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xperts from NII Holdings, Total S.A. and True Religion Brand Jeans gathered on the General
Session stage at FOCUS 2013 to have a candid discussion about the value of cloud services. The
panel featured Anthony Balducci, director of supply chain for NII; Richard Heinrich, manager of retail
merchandising solutions for True Religion; and Fabrice Sasmayoux, business project manager for Total.
The conversation was moderated by JDA Softwares Executive Vice President of Services, David Gai.
What follows is an excerpt of that conversation.
PERSPECTIVE
Before delving into their perspectives on the cloud, the panelists briefly described their companies and
relationships with JDA. NII and True Religion are JDA Cloud Services customers, while Total, a legacy RedPrairie
hosting customer, is in the process of migrating to the JDA Cloud.
PERSPECTIVE
PERSPECTIVE
guess what happens to the Galaxy S III? Its just not going to
sell, so we have a lot of obsolete inventory. By being in the
cloud, its allowed us to be flexible in terms of pulling back
on our inventory levels, and we can grow quicker and have a
more diverse portfolio. The cloud has really offered us a lot in
terms of flexibility and reduced our business risks.
Heinrich: Im really a functional expert, and to me, the cloud
is a big, black box. I dont want to deal with everything in
that big, black box. I just want to make sure that black box
works. All of my communication with JDA Cloud Services is
via email.
I email my service delivery manager, and a ticket is opened
up instantaneously, and someone is assigned that ticket. I
can log into the ticketing system and see, Yes, theres my
email. I want this new version of software, and I can tell
them, Today is Monday. I want it installed on Saturday. I
want to put it into my dev [development] environment, and
thats all I have to do. The service delivery manager takes
charge of everything. He gets the experts and the users
together, and then I just monitor the ticket to see, Where are
they in the process? Then I come in on Monday morning,
This article originally appeared in Real Results Magazine, Volume 8, Issue 2, jda.com/realresultsmagazine 2013 JDA Software Group, Inc.