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(regarding your recent stay in a hotel room)

Dear

Mr./Mrs

(name),

My (husband/friend etc) and I were recently guests at the (name of thehotel) for (2 weeks
etc.) during our trip around (the world etc.) (for/during our honeymoon).
We were highly recommended the (Beach Side) Hotel by friends who had stayed there last
year on their honeymoon. We also did our own research before deciding where to stay and
your website is beautifully presented with wonderful photos of the (resort/hotel) and there
are several positivereviews on the web which helped us make our final choice and decision.
We felt confident that in choosing a hotel which came highly praised from our close friends
as well as winning us over via your website and it's reviewsonline, was sure to be
the vacation we
were
hoping
for.
We were reassured at the time of booking that we were to be in one of the newly renovated
rooms
on
the
quiet
side
of
the hotel.
Upon Check-In, we were told that due to an unexpected over booking, we had to be moved
to another room, room number (304) and that should something free up during our stay that
we
would
be
able
to
move
if
we
wished.
The room was certainly one of the older, un-renovated rooms located (details of orientation
in the building) which meant that we heard (details of what was so noisy) until all hours of
the
night
including
(more
details
of
noise
disturbance).
The room itself was also really quite dirty and seemed to have been perhaps unused for
quite some time; there was a constant damp and mould like smell in the room that gave my
wife
a
headache
after
the
first
night.
We complained and were assured that we would be moved into another room but each day
went by with no rooms available for us and we ended up staying in the same room for the
rest
of
our
stay.
The entire experience ruined our entire vacation/honeymoon and we will never be going
back
to
your hotel or
recommending
it
to
any
of
our
friends.
The room was not at all what we booked and had we have known the state of both the
room and the level of noise outside our windows we would have never chosen to stay at
your hotel.
We
would
like
a
refund
for
our
total
stay.
We feel that we were completely miss-led via your website, booking processand the very
positive
feedback
that
we
had
received
from
our
friends.
Awaiting
(name + signature)

your

prompt
Complaint Letter to Hot

reply,

There are many times that a complaint letter is necessary to voice an opinion. Whether you
visited your favorite restaurant and the food or service was less than acceptable, or you
had a bad experience at a corporation, a letter can allow you to express yourself without
losing your temper. People write letters to companies all the time to voice their concerns.
The companies use these letters to grow and make important changes to satisfy their
customers.

Give Details!
To write a letter, you need details. The letter should always have information like, the
location visited, the date and the person who serviced you. If you are dealing with a
restaurant, be sure to include the entree ordered. Make sure to state your feelings, if you
are upset, you can certainly express yourself in the letter. Dont ramble on, just get to the
point with the letter and keep it simple. Just state the facts. If you have documentation of
your visit, please make sure to include it. This can be anything from receipts to tickets or
even pictures to prove you were there.

Looking For Free Stuff?

Companies often get complaint letters from people who want to get free items. If you
validate what you are saying to be true in anyway, it gives the letter clout. Tell them how
their company or services let them down. If you have been a loyal customer for a number of
years, be sure to state that. If the intent of your letter is to get a refund or to have a free
meal next time in, be sure to clearly let that be known. This is the first stage of letters to a
company and you should never threaten to sue in this letter. If you need to progress the
tone of your letters to get what you want you may do so, but this letter is just the beginning
step. Here is a sample complaint letter.

Sample Complaint Letter

Janet Jacks
92187 Summerfield St.
Grove City, Ohio 43123
June 10, 2013
Majestic Motel
2576 St. Rt. 3
Marblehead, Ohio
Attn: Ann Summers-Hotel Manager
Dear Ann;
My family and I recently stayed at your beautiful hotel on the Lake Erie shoreline. I was
excited for our trip, but our room was not as it has been in the past. I notified the shift

manager, but she was less than willing to accommodate us in switching rooms, as your
hotel was full. She offered us a partial refund, but nearly everything in the area was booked
solid. We booked our room for the week of May 19-25 but only ended up staying from May
19-may 21st.
When we first arrived, we got the room we always stay in, room 22. Upon unpacking our
luggage, we noticed there were roaches in various locations in the room. We promptly
notified the front desk and they sent someone to spray the room. While the room was being
sprayed we had to find somewhere to go for about six hours. The beds clothes were clean
but had holes in them. The staff on duty could have cared less that we were unsatisfied.
The room was not clean and this non-smoking room had been smoked in.
We have been staying in your hotel for more than twenty years and have never had such
service. Even though I had to pay for the entire week up front, we left after two days and
went home. I asked the front clerk for a refund but they were less than willing to
accommodate. I would like a full refund of my money that I spent in your hotel that week. If
can be sent to the address above.
Sincerely,
Janet Jacks