Roadster diner / Deek Duke

Mystery Shopping

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Rd & DD Brief

Roadster diner rst opened its chrome and glass doors to

the public in Ashraeh, in 1998.

Roadster branches are divided between Dine In & Delivery.

In 2003, in the heart of Ashrafieh, Deek Duke restaurant

opened its doors.

Deek Duke branches are divided between Dine In & Delivery.

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RD & DD Brief For Dine In & Delivery

Scenario Reading: is the steps to be followed during your

inspection. It is stated in the Survey Summary Box at the
beginning of the survey. Click on the
and the following
will be shown:

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 Variable: It includes the time of the visit/delivery, amount

due to be paid as well as the ordered items

Food Cost & Fees:

Dine In: Food Cost: LBP 45,000 + LBP 3,000 + LBP 2,000
Delivery: Food Cost: LBP 48,000 + LBP 2,000
Fees per report: LBP 12,000

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Dine In

You are not allowed to go alone; a minimum of 2 persons

should visit the restaurant

In case a team member was not wearing a nametag; a full

description of the team member should be stated in the
survey. For example: He was tall and of an average
weight. He has black hair and tanned skin.

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Dine In

Dont pay by Credit Card

For Dine In; make sure not to lose the check number. So
you either take the bill at the end of the visit or take a
picture of it Discreetly
For Delivery, you should send us a clear picture of the bill
Take pictures of the restrooms Only
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Good VS Bad

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Notes:
You will be checking the cleanliness, posture
and the hygiene of the waiter along his
uniform: white shoes are worn for Roadster
diner team members and black ones for
Deek Duke.

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During dine in, how to take notes?

Option 1:
You can dial a missed call at
each stage
You can add on your phone
book: arrival, menu, food
order, etc
Option 2:
You can use the notes
option in your cell phone

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Delivery

Before you start recording, you need to make sure that your
phone has enough memory that enables you to record the
whole conversation with the operator.

Record the conversation

the operator.

RD & DD Delivery Inspections require filling 2 surveys:

Call Center Survey: This survey is about evaluating
the operator
Delivery Survey: This survey is about evaluating
deliveryman, dispatcher & food quality.

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between you and

Delivery

Take picture of the food wrapped

Unwrapped

; Dont miss any item

including condiments and accompaniments.

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and

Fries must be pictured that way, in order to assess their

quantity.

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Delivery
In case the deliveryman

was not wearing a

name tag; a full description should be stated in the survey.

(You need to describe the height; weight, skin color, hair
color). For example: He was of an average height and
weight. He has dark hair and tanned skin.

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Check Folder Procedure:

The delivery man must give
you the bill inserted in a check
folder from now on, and then
return the change with the bill
inserted in the check folder. A
question was added to the
delivery checklist in order to
evaluate if the procedure is
followed or not.

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Rules and Regulations

The shopper account must be objective
and straight to the point.

All reports must be submitted within 24

hours

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