HiPath OpenScape

V2.0
Real Time Communication Meets Real Time
Information
HiPath OpenScape is a ground breaking communications solution that elevates the functionality of voice and data applications and allows the full potential of IP Communications to be realized for the first time. Through a unique presence-based communications
engine, HiPath OpenScape offers a powerful suite of applications that will drive the next
business productivity revolution. HiPath OpenScape injects new vitality into business
processes by adding presence into the tools we use to communicate with every day.

HiPath OpenScape offers users a single

communications portal (or command center) to control when, how, and with whom
they are available to communicate at all

times. This not only boosts the productivity

of iWorkers and iTeams, but also eliminates
frustration and stress.

New Intelligence in Communications

Messaging

IT and Web Services

Real-time
Voice,
Video, Wireless

Conferencing
&
Collaboration

Business
Applications

SIP
HiPath OpenScape is a Session Initiation
Protocol (SIP)-based collaboration and personal productivity application suite that delivers on the promise of IP-convergence by
enabling compelling productivity improvements through a unified user experience of
enterprise communications for information
workers (iWorkers) a concept Siemens
calls 2gIP.
Designed as an IT application, HiPath OpenScape fits into an enterprises existing voice
and data infrastructure and ties together
phones, video, voice mail, email, text-messaging, directories, calendaring, instant
messaging, and conferencing services. It
provides an interface to manage online
presence-based communication and collaboration services and provides a platform to
integrate these services into existing business processes and applications to drive
productivity gains. HiPath OpenScape
makes it easier for users -- regardless of
whether they are in the office, at home, or
on the road -- to access the people and the
information they need.
A few examples:

A user can set her preferences for various communications media, specify
which people she will take calls from and
how they can reach her. For example, if
shes out of the office for the afternoon,
she can have all incoming calls between
noon and 5:00 p.m. routed to her assistant. But when a special customer calls
her office phone, that customer can be
routed to a self-service center where the

SOAP
customer can retrieve a document and
request an appointment with the HiPath
OpenScape user.

With a glance at the contact list, a user

can see in real time how a particular contact has set his status (for example, in
the office, in a meeting) and determine
the best way to reach him (voice, instant
messaging, email).

With a single click, a user can initiate a

voice conference with his team members and share documents. He can also
launch a multi-media session by starting
a web conference with WebEx or Live
Meeting.

SIP and Presence- Based

Communication
SIP is a media-independent protocol for
managing communication sessions. It has
gained popularity because of its flexibility.
SIMPLE (SIP for Instant Messaging and Presence Leveraging Extensions), as the name
suggests, is an extension of the SIP protocol
which supports instant messaging and
Presence. SIP and SIMPLE are both developed by the Internet Engineering Task Force
(IETF).
HiPath OpenScape V2.0 leverages the power of SIP and SIMPLE to offer powerful multimedia communication features to the IT
environment.

SIMPLE

Open Platform for Application Integration

HiPath OpenScape drives unnecessary wait
times out of current business processes by
integrating real-time, presence-based communications into the processes that will
benefit most from improved responsiveness. Through a suite of developer tools
with open APIs, businesses can integrate
the key performance features of HiPath
OpenScape, such as presence, one-touch
conferencing, and natural speech interfaces, into general business applications such
as CRM and ERP systems as well as vertical
applications that are primarily used in specific industries. This versatility ensures that
HiPath OpenScape can be quickly and costeffectively customized to deliver maximum
value to your business.

Voice-platform
independent
Although presence-based communications
first gained popularity within the context of
instant messaging, Siemens believes that
users will see even greater benefits when
this powerful communication paradigm is
applied across all modes of communication.
HiPath OpenScape meets the needs of enterprise users by providing the following
complementary features:
Enterprise-grade user presence status
definitions (e.g. In Office, Working Remotely, On Vacation, etc.)
Intuitive web portal design of user
interface

Aggregated device presence by media

type -- multiple user devices are monitored to determine availability for voice
and IM.
Presence-based rules engine for handling incoming and outgoing
communications
Presence-based multi-point voice conference set-up
Set presence status via telephone
Telephone access to email, voicemail,
contact lists and calendars.

HiPath OpenScape adds value to any existing PBX infrastructure. There is no need to
overhaul the existing enterprise telephony
infrastructure. Through its powerful design
concept of associated devices, HiPath
OpenScape extends many benefits of the
presence-based communication paradigm
to non-SIP devices, including PBX phones,
mobile phones, and all other telephony devices. All that is required is a SIP gateway
between HiPath OpenScape and the existing telephony network.

Application Feature
Overview
Personal Portal
The Personal Portal is an intuitive web portal that enables HiPath OpenScape users to
manage their contacts, devices, workgroups, rules, and preferences. It presents
user presence and device availability for key

contacts to facilitate one and done communications. The Personal Portal can be incorporated into the Microsoft Outlook
client, Windows Messenger client, or
viewed as a stand-alone web portal.
Rules
The HiPath OpenScape personal rules engine allows users to define and prioritize
communication-routing algorithms by a variety of factors, including caller priority level, current status, available devices and
media, and time-of-day/day-of-week
Sample Rules
Here are a couple of examples that show
practical applications of the HiPath OpenScape Rules based on presence status information:
When my status is Working Remotely:
Route all incoming voice calls from
team members and my manager during work hours to my home phone
first and if that fails, to my cell phone.
Route all other calls to my Self-Service
Portal.
When my status is On Business Trip:
Route all incoming voice calls from certain
team members and my manager (excluding
late hours) directly to my cell phone; all others route to my Self-Service Portal.

Voice Portal

Set presence status and preferred phone

Access the Exchange server for voice and
email messages, contact lists, and calendar, tasks, and other personal folders
Initiate or join scheduled and ad-hoc
voice or web conference calls with predefined workgroups

Self-Service Portal
The Self-Service Portal allows guests calling
into the system to help themselves to information that the user has made available.
Each user controls access to his or her own
Self-Service Portal by creating custom
greeting web pages that are rendered into
speech by the Media Server.
A guest accesses the users Self-Service Portal by first dialing the users extension number and then making the appropriate
selection from the list of choices. The guest
can use:
Voice mail functionsleave a message,
transfer to another destination.
Join a scheduled conference
Calendar functionswith a user-provided password, the guest can schedule,
cancel, or modify appointments with the
user and receive email confirmation of
an appointment.
Document access functionsread, or retrieve by email or fax documents stored
in Exchange folders.

The voice portal provides telephone access

(via DTMF and directed speech) for the following features:

Personal Portal

Workgroup Portal
The Workgroup Portal is an intuitive conferencing environment. The Workgroup Portal
includes the control, status, and management features needed by conference organizers and participants to enable highly
productive and rewarding collaborative sessions. Features include:
Built-in audio conferencing unit (MCU)
User-defined Workgroups and workgroup properties
Instant Conference HiPath OpenScape
uses its intelligence about each participants presence status, their preferred
device, and their rules to actively bring
them into the conference.
Real-time status of Workgroups (in session or idle)
Point-and-click participant add/drop
Participant roster and real-time connection status
Document repository and viewer
One-click media advance to web
conference

System Architecture
HiPath OpenScape is designed as an IT application for advanced enterprise communication. As such, the HiPath OpenScape
architecture:
Fully utilizes the communication features of the enterprise server operating
system and desktop PC environment
(e.g. Windows Server 2003, Microsoft
Office Live Communications Server, Windows Messenger)
Integrates with the IT infrastructure in
areas of management (e.g. WMI, MMC),
security (e.g. Kerberos, TLS, IPSec), and
directory services (Active Directory)
Integrates with the enterprise groupware environment for message store,
calendar, contact, and shared folders
(e.g. Exchange 2000)

Follows industry standards that promote

interoperability with 3rd party devices
and applications (e.g. SIP, SIMPLE, XML)
Uses open APIs based on standards for
extensibility and customization (e.g.
based on web services architecture).

Siemens Server Software

The HiPath OpenScape Application Suite includes three server software installation
packages:
Communication Broker
MCU (Multipoint Control Unit)
Media Server
Communication Broker
The Communication Broker is the middleware platform in HiPath OpenScape which
provides SIP signaling and device management, interacting with the Microsoft Office
Live Communication Server (LCS). It also
provides:
User presence and availability
management
Address translation from telephone
numbers to SIP URI to broker connectivity between telephony devices and soft
clients
System administration functions
MCU
The MCU is a software-based server which
supports audio conferencing. The MCU:
Supports ad-hoc and dynamic conference creation from the contact list,
following the SIP conferencing model for
ad-hoc conferences
Codec support for G.711,
G.723.1provides advanced audio
processing
MCU is decomposed into a Multipoint
Controller and one or more Media Processors which can be distributed over
multiple servers for higher scalability.

Media Server
HiPath OpenScape offers a web-based platform for features of the Voice Portal and the
Self-Service Portal, which render interactive
telephony applications. Features include
support for speech recognition and text-tospeech.
Scripts for applications can be created using
Siemens-provided building blocks and / or
Microsoft Word.
SIP Phones
HiPath OpenScape interoperates with LCScompatible SIP phones.

Administration Features
The HiPath OpenScape Management Console (OMC) is implemented as an industry
standard Microsoft Management Console
(MMC) snap-in. The HiPath OpenScape
Communication Broker components support the Windows Management Instrumentation (WMI) interface.
System Management functions include:
User and SIP phone management
Status displays for all HiPath OpenScape
components
Audit trails (configuration log)
System resource monitoring (CPU, memory, disk space)
Serviceability, Error Logging, Tracing
Features
Storage, Reporting Features
Interface for backup and recovery

Security Features

.NET Platform security features leveraged by managed software components

Support for standard security protocols
such as Kerberos, TLS, and IPSec
Media Server and MCU security
Certificate strategy based on third party
certificates issued by a globally known
trusted authority of the customers
choice.

HiPath OpenScape Client

HiPath OpenScape

-Personal Portal
-Workgroup Portal
Windows Messenger

PBX,
Key, or
VoIP System

LCS
Windows
Server 2003

LAN
SIP
Phones

PSTN
or WAN

SIP Gateway

Deployment Environment
The HiPath OpenScape software suite interoperates with the following IT and telephony servers and devices:
Server Operating Systems
HiPath OpenScape Communication Broker
and MCU run on Windows Server 2003. Media Server runs on Windows 2000.
Microsoft Office Live Communications
Server 2003 (LCS)
LCS contains the SIP proxy and registrar
functions. LCS provides instant messaging,
presence, and peer-to-peer communications.

Microsoft Active Directory

HiPath OpenScape users are members of a
Microsoft Windows 2000 or Windows Server 2003 Active Directory forest. Active Directory is a mandatory part of the system
because LCS user authentication is based
on Active Directory.
Microsoft Exchange 2000
The HiPath OpenScape applications interact
with users Exchange message store, calendar, contacts, and folders.

SIP Gateway
SIP gateways provide connectivity between
the LCS / HiPath OpenScape SIP network
and telephony networks.
3rd Party SIP Devices
HiPath OpenScape supports SIP devices
which are supported by LCS. Feature interoperability varies depending on protocol
implementation.
Client Requirements
Microsoft Windows XP or Windows 2000
Outlook 2000 or later
Internet Explorer 5.0 or later
Windows Messenger 5.0
See the System Description Manual, Planning Guide, and the Partner Technical Database for additional information.

System Database
Microsoft SQL Server 2000 is used for the
data repository.

Vertical Applications
Applications
Presence
Collaboration
Media Server Platform
Communication Broker
Communication
Middleware
Configuration
HiPath OpenScape
Standard Devices

Banking
Education
Government
Healthcare
Services
Other

ERP
CRM
Groupware
Accounting
Collaboration
Mobility
Other

Business Applications

Our strengths - Your advantages

Siemens is known worldwide as a trailblazer
in the advancement of information and
communication technologies. No other
company offers such a comprehensive and
innovative product portfolio.

With Siemens unique HiPath OpenScape

application suite, Siemens unleashes the
productivity benefits and cost savings
promised by IP convergence solutions.

www.siemens.com/openscape

Siemens AG 2003 Information and Communication

Networks Hofmannstr. 51 D-81359 Mnchen
Reference No.: A31003-S5000-A300-1-7629
The information provided in this document contains merely general descriptions or characteristics of performance which
in case of actual use do not always apply as described or which
may change as a result of further development of the products.
An obligation to provide the respective characteristics shall only
exist if expressly agreed in the terms of contract.
Availability and technical specifications are subject to change
without notice. Printed in Ferderal Republic of Germany.