1 ANNE R.

HENLEY
201 Evans Addy Road Gilbert, South Carolina 29054
803-892-4012
Henleyinsc@yahoo.com
OBJECTIVE:

To contribute my proven skills to a successful, fast-paced business team.

Licensed Certified Nursing Assistant 11/30/09

August 4, 2009 – November 30, 2009

CERTIFIED NURSING ASSISTANT CLASS - Life Long Learning, Batesburg, South Carolina ,

EMPLOYMENT:

August 2009 -present

Substitute Teaching as needed by Lexington One School District,

July 2000-July 31,2009

CASE MANAGER - United States District Court, Columbia, South Carolina

Maintained the official case events summary on the electronic docket (CM/ECF) from case opening to
final case disposition.

Sorted, classified, and filed case records. Maintained integrity of the filing system by monitoring proper
access to records and maintaining timely and accurate document filings.

Retrieved files, made copies of records for Court personnel, attorneys, and other government agencies
as needed.

Answered and directed incoming phone calls providing highest quality customer service.

Provided cashiering duties as needed. Receipted money received via mail, person or credit card phone
transactions from attorneys, pro-se litigants, other courts and agencies ensuring accurate account
posting.
Monitored electronic filing of cases for accuracy on behalf of attorneys and other clients who had
permission to file electronically.
August 1997-July 2000
ACCOUNTING CLERK - Lexington County Family Court, Lexington, South Carolina
Balanced and reconciled Family Court, Common Pleas and General Sessions bank accounts.
Prepared accounts for annual audit by outside accounting firm and any internal or external auditors.
Reviewed child support accounts for accuracy when requested by the Court, attorneys or clients.
Prepared monthly Court Costs check for signature by County Treasurer.
Provided direct, courteous customer service to Lexington County citizens retrieving appropriate Court
records for viewing and copying as requested.
January 1991-August 1997
CLAIMS CASE MANAGER - Colonial Life and Accident Insurance Company,
Columbia, South Carolina
Reviewed claim forms for accuracy and benefit eligibility.
Answered phone calls from policy holders, physicians, and lawyers with specific benefit questions.
Consulted medical and legal resources as needed to provide benefits.

January 1991-August 1997

CUSTOMER SERVICE REPRESENTATIVE - Colonial Life and Accident Insurance

Company, Columbia, South Carolina

Answered inquiries from policyholders regarding policy benefits and eligibility

Provided assistance regarding benefit or premium policy issues.
Worked with internal departments researching and providing timely and accurate information to customers
on the telephone.
Verified benefits and services for physicians, hospital and other clients as needed.
EDUCATION:

Midlands Technical College, West Columbia, January 2010-

BACHELOR OF SCIENCE, SPRINGFIELD COLLEGE, SPRINGFIELD, MASSACHUSETTS 1989

Taught aerobics and helped fitness director at American International College in Springfield.
Interned in Colonial Life Insurance Company’s fitness center, providing employees with motivation,
instruction and knowledge about the benefits of leading a healthy lifestyle.

SKILLS:

Skillful use of Microsoft Office Suite, Scanning software, Adobe Software, Word Perfect, Lotus Notes, and
other software programs as needed to complete daily responsibilities.

Adeptly use office equipment, including adding machine, phone, fax machine, scanner,
photocopier, mail meter system, and credit card machine.

Confidently and courteously interact with wide range of individuals.

Execute clerical skills such as data entry, keyboarding, filing, mathematics, writing and business
correspondence with precision.

Organize and manage time superbly; demonstrated ability to work independently and as a contributing
member of a team.