DigitechX Repair Solutions

Company Presentation
April 3, 2013

January, 2015

DigitechX Repair Solutions

Operating Division of Digitechx Inc.

Parent Owned By The Washburn Family Trust
Financed By White Bear Partners, A Private Equity Company
Part of a Global Telecom Supply and Service Family;

ISO 9001:
2008
Certified
Quality
Management

2015 Digitechx Repair Solutions

Proprietary and Confidential

Expanding Global Presence

Headquarters
! Dallas, Texas, USA
! Las Vegas, NV, USA
! Torrance, CA , USA

Sales Offices
! Laguna Nigel, California USA
! Denver, Colorado USA
! Eaton, Pennsylvania USA

Logistics Offices
!
!
!
!
!
!
!
!
!
!
!

Amsterdam, Netherlands
Buenos Aires, Argentina
Sao Paolo, Brazil
Santiago, Chile
Bogota, Columbia
San Jos, Costa Rica
Quito, Ecuador
Mexico City, Mexico
Panama, Panama
Lima, Peru
Caracas, Venezuela
2015 Digitechx Repair Solutions

Proprietary and Confidential

Service and Offerings

Product Repair
and Certification
Extended warranty repair
contracts for legacy
products
Product Test and
Certification

Logistics
Advanced Sparing and
Logistics
Distribution center logistics
Inventory management
Resell, decommissioning
services

Professional
Services
Field installation and
retrofit services
Outside power plant
rectifier retrofits and
battery replacement

Telecom Service Providers, Mobile/Wireless, and CATV

2015 Digitechx Repair Solutions

Proprietary and Confidential

Customers
Over 40 active customers:

2015 Digitechx Repair Solutions

Proprietary and Confidential

Telecom Equipment Product

Lifecycle
Platform Life
Fisher Pry Substitution Model

1.2

Installed Base

Full Deployment
100% of market reached

0.8
0.6
0.4
0.2

Original Equipment
Manufacturer (OEM)
Warranty Ends PCN/
Service continue beyond
contract

Manufactured
Discontinued
(MD)
Supported but product
mature PCN/Software
upgrades stop. OEM may
sell IP rights

Operator begins/
end replacements

End-Of-Life (EOL),
End of Service
(EOS)
Repairs continue until
operator removes from
service

Repair Opportunity Sweet Spot

Window may extend as long
as 10 years

Repair Option declines

as spare parts become
available through the
grey market

Platform
Introduction

Installed base from field trials

2015 Digitechx Repair Solutions

Proprietary and Confidential

Products Supported

2015 Digitechx Repair Solutions

Proprietary and Confidential

Repair and Certification

Over 300+ Vendor Platforms Supported

NPI (New Product

Introduction)
Process
ISO-9001:2008 based
process for introducing
new products to the
Fortress Supported
Product List

Visual Inspection

Repair/Rework

Every incoming SRO is

visually inspected and
logged into the Syteline
ERP system before
being sent to Repair /
Rework

Experienced full-time
technicians diagnose
and repair products
down to the component
level

New products are

characterized using
tools such as Takaya
Flying Test Probes

2015 Digitechx Repair Solutions

Functional
Testing
Technicians and
Engineers perform
functional testing to
ensure the correct
repair before the
product is sent to Burnin Test Verification

Burn-in Test
Verification
8-48 hour burn-in on
each certified product
Comprehensive
diagnostic test
performed during burnin
Product is returned to
Repair/Rework if it does
not pass burn-in

Proprietary and Confidential

Service Level Agreements

Repair
Standard
21
Business
Days

Expedite
10
Business
Days

Logistics
Next-Day
Turn

Critical
Sparing
4-Hour
Delivery

Supply Chain

2015 Digitechx Repair Solutions

! Strict Adherence to SLA

Commitments
! Monthly Reporting
! Quarterly Business Reviews

! Real-Time Access to SRO Work-inProgress

! The Solutions Customer Portal gives
you access to each SRO
! Access to Technician Notes

! CPMs - Customer Program

Managers
! Assigned CPM is your direct contact
to your SRO workflow and progress

Proprietary and Confidential

Logistics Services

Advanced
Replacement
Logistics

Inventory
Management
Services

Forward
Stocking
Locations

2015 Digitechx Repair Solutions

Critical
Sparing

Proprietary and Confidential

10

Business Model Offerings

Per-Unit
Transactional
Repair

Pay as you go on a per-unit basis

Standard One-Year Warranty
7, 10 or 21 Day Turnaround

Pre-Paid
Subscription
Services

1-3 year pre-paid agreement

Extended warranty options
Monthly reporting and Quarterly
Business Reviews
Dedicated Customer Program Manager

Logistics and
Professional
Services
Agreements

1-3 year agreement

Extended warranty options
Monthly reporting and Quarterly
Business Reviews
Dedicated Customer Logistics Manager

2015 Digitechx Repair Solutions

Proprietary and Confidential

11

What Sets Us Apart?

Engineering and
Technician Focus
Reputation for ability to
fix hard-to-repair
equipment
In depth understanding
of circuit board design
and functionality
Full-time technicians
instead of part-time
contractors
Extensive burn-in testing
after each repair

2015 Digitechx Repair Solutions

Repair and Logistics

Warranty and SLA

Performance

Extensive repair
expertise spanning over
250 OEM (Original
Equipment
Manufacturers) platforms

Standard One-year
Warranties

Certified product
warranty through repair
and burn-in testing

Outstanding SLA (Service

Level Agreement)
performance

Non-competitive with
OEM vendors

Comprehensive
Reporting Capabilities

Extended Warranties
available

Dedicated Program
Management by project

Proprietary and Confidential

12

Summary
! The company has 12 years of third-party Repair
expertise and documented hardware repair processes
on over 250 telecommunications platforms and 18,000
individual part numbers.
! DigitechX Solutions supports Logistics Services for
advanced and critical sparing, forward logistics
planning, inventory management and decommission /
resale projects.
! DigitechX Solutions provides Professional Field
Services for wireline power retrofits and maintenance,
mobility tower and PIM projects, and battery
replacement services.
2015 Digitechx Repair Solutions

Proprietary and Confidential

13