FACT SHEET

ON-DEMAND TRAINING FOR

PROFESSIONALS
GET ITIL FOUNDATION CERTIFIED. GROW IN YOUR CAREER
The ITIL Foundation certified professional will be able to guide an organization in implementing
the best practices in IT Service Management. GreyCampuss ITIL Foundation Certification
Training will allow participants to bring positive changes in business, optimize customer
experience and contribute in the improvement process of business.

LEARNING OBJECTIVES
On completion of this training program :
Participants gain an understanding of how ITIL can be used to enhance the quality of IT
service management
Participants get certified on ITIL-Foundation from AXELOS, UK (subject to successfully
clearing the exam)
PMP Credential holders get 25 Category A PDUs from GreyCampus, a PMI REP (ID 3871).

WHO SHOULD ATTEND

The course is designed for meeting the requirements of the following audience:
There are no restrictions or prerequisites as to who can attend this training and the ITIL
Foundation Certification. However, most participants come with some experience from IT,
including professionals from IT Management, IT Consultants, IT Developers, Programmers,
Analysts, Service providers, and System Administrators/Integrators.

COURSE INCLUSION

In person Classroom Training

ITIL Foundation Exam Included
1 Year e-Learning Access
Simulated Exams
25 PMI PDUs for PMI Credential Holders

www.greycampus.com

COURSE AGENDA

CHAPTER 1: INTRODUCTION
WHAT IS ITIL?
BEST PRACTICE
THE ITIL FRAMEWORK
OVERVIEW OF ITIL CERTIFICATIONS
SERVICE MANAGEMENT
PROCESSES AND FUNCTIONS
ROLES

CHAPTER 2: SERVICE STRATEGY

PURPOSE, OBJECTIVES, SCOPE AND VALUE OF SERVICE STRATEGY
KEY PRINCIPLES
PROCESSES AND ACTIVITIES
TECHNOLOGY CONSIDERATIONS

CHAPTER 3: SERVICE DESIGN

PURPOSE, OBJECTIVES, SCOPE AND VALUE OF SERVICE DESIGN
KEY PRINCIPLES
PROCESSES AND ACTIVITIES

CHAPTER 4: SERVICE TRANSITION

PURPOSE, OBJECTIVES, SCOPE AND VALUE OF SERVICE TRANSITION
PROCESSES AND ACTIVITIES

CHAPTER 5: SERVICE OPERATION

PURPOSE, OBJECTIVES, SCOPE AND VALUE OF SERVICE OPERATION
KEY PRINCIPLES
PROCESSES AND ACTIVITIES
ORGANIZING FOR SERVICE OPERATION

CHAPTER 6: CONTINUAL SERVICE IMPROVEMENT

PURPOSE, OBJECTIVES, SCOPE AND VALUE OF CONTINUAL SERVICE IMPROVEMENT
KEY PRINCIPLES
PROCESSES AND ACTIVITIES

REVISION AND DOUBTS

WRAP UP OF THE COURSE

SAMPLE ITIL TEST

ITIL FOUNDATION EXAM
DURATION: 60 minutes

www.greycampus.com

OUR TRAINING PROGRAM

After training 10,000+ professionals and reaching out to more than 50 countries, these are
the defined components which would assure you to get ITIL Foundation certified.
Classroom training delivered by
accredited Instructors
1 Year E-learning Access to our Online
courses
ITIL Foundation Certification Exam from
PEOPLCERT
Instant Results - Get your score
immediately after the exam
Audio-Video Lectures covering the entire
course
Get 5 Simulated Tests, Practice Questions

TESTIMONIALS

and Flashcards
25 PMI PDUs Certificate for PMI
Credential Holders
100% passing guarantee
Small batch size for increased individual
interaction with the Instructor

The course was super and it will help me in my

current job responsibility. I learnt more than what I
was expected.

This training is good. I can learn much more about

service management. Exactly this is what I need.
Excellent!
Its a good program, adjustable for the customer
needs and helps to support the aspirants.

This course was great and I learned a lot. The study

materials were worth a mention. Thanks GreyCampus!

The trainer gave a nice overview of ITIL and explained

the concepts nicely.

The coordination by GreyCampus was very good.

Learned much more then what I expected.

www.greycampus.com

ABOUT GREYCAMPUS
GreyCampus is a leading provider of on-demand training that address the unique learning needs of
professionals, delivered as online self-learning, live online training or in-person classroom training.
Our aim is to provide quality training enabling professionals to achieve their certification and
career enhancement goals. We offer training for certifications in areas of Big Data & Hadoop, Project
Management, IT Service Management, Quality Management, Python Programming, Agile Training
Coaching & Certification and Workplace Tools.

TRAINED OVER 15,000

PROFESSIONALS

REACH ACROSS
50+ COUNTRIES

EXAM PASS RATE OF

OVER 97 %

COURSES ACCREDITED BY
LEADING GLOBAL BODIES

ACCREDITATIONS & ASSOCIATIONS

Provider ID : 3871

DISCLAIMER
PMI, PMBOK, PMP CAPM and PMI-ACP are registered marks of the Project Management Institute, Inc.
The Swirl logo is a trade mark of AXELOS Limited.
ITIL is a registered trade mark of AXELOS Limited.
PRINCE2 is a Registered Trade Mark of AXELOS Limited.

www.greycampus.com