DEPARTMENT / SECTION GOAL

XYZ Manufacturing, Inc.

Quality Assurance/NPD Section
1. Section Goal for the Year: October - December 2010
1.1

Quality:
1.1.1
Zero recurrence of customer claims and feedback
1.1.2
Increase inspectors skills and efficiency
1.1.3
Improve quality and reliability on production line

1.2

Environmental:
1.2.1
Ensure that EMS is implemented and maintained.
1.2.2
Verification of compliance by means of inclusion on Internal Audit on
production line.
1.2.3
To participate in committees activities in support with the EMS programs

1.3

Health and Safety:

1.3.1
Ensure that OHSAS is implemented and maintained.
1.3.2
Verification of compliance by means of inclusion on Internal Audit on
production line.
1.3.3
To participate in committees activities in support with the OHSAS programs

2. Objectives:
2.1
2.2
2.3
2.4

To improve and establish training program for inspectors.

To monitor inspectors performance in the line.
To establish improvement plans and actions to eliminate effect of process
nonconformance.
To monitor and implement corrective and preventive action on line.

3. High Level Policy / Goals / Objectives supported

3.1
3.2
3.3

Improve quality by strengthening inspectors capability.

Eliminate company hidden losses made by rework processes.
Ensure that IMS is implemented and maintained.

4. Performance Measurement
Improvement Goal

Current Status

Specific Target

2 times

Zero recurrence

Time-Frame
(Project Basis)

QUALITY
1. Zero Recurrence on
Customer Claims and
feedback

2. Improve and establish

Inspectors Training

December 2010
50%
No monthly training

100%
Conduct once per
quarter GR&R

50%
No regular audit
frequency

3. Conduct Internal Audit

per Line

100%
Conduct line
audit/process
verification two lines
per month

Oct-Dec 2010

Oct-Dec 2010

50%
100%

ENVIRONMENTAL
1.Proper waste
segregation
2. Recycling of paper.

50%

100%

50%

100%

Oct-Dec 2010

100%

100%

Oct-Dec 2010

Oct-Dec 2010

HEALTH AND
SAFETY
1.Zero (0) Accident

Note: After achieving these goals we will make sure that these will continually
implemented.
4.1

Rating:

QUALITY:
Rating

Customer Claim
(# of
Recurrences)

100%

Zero(0)

80%

1-2

50%

3 and above

Training
Monthly training;
One time GR&R
per quarter
No training; No
GR&R conducted

Audit
2 Production Line
1 Production Line
No audit

ENVIRONMENTAL AND HEALTH&SAFETY:

100%

Segregation of
Waste
Fully Complied

Recycling of
Paper
Fully Complied

50%

Partly complied

Partly complied

Rating

Zero Accident
Fully Complied
Partly complied

4.2 Success of this Goal will be measured by:

4.2.1 Customer Claim Receive
4.2.2 Inspectors performance based on monthly training and examination
4.2.3 KAIZEN Monthly Audit
4.3 Value Created by Achieving this Goal:
4.3.1 High Morale of the Company
4.3.2 Lesser hidden losses from rework processes

5 . Action Plans
5.1 Resources Needed:
5.1.1 Additional manpower who will be responsible on training inspectors
5.1.2 Budget for improvement plans
5.2 Responsibilities:
5.2.1
Engineering Asst. Manager and QA Staff shall be responsible for the
internal audit in all lines.
5.2.2
QA Staffs shall be responsible on conducting monthly training and
examination on all inspectors.
5.2.3
Line Leaders, Supervisors, Production Support Staffs and Managers shall
be responsible on improvement plans and actions on every line.
5.3 Programs / Methodology:
5.3.1
Conduct Benchmarking to Other Company.
5.3.2
Conduct Internal Audit in All Lines by QA member.
5.3.3
Conduct GR&R once every quarter.
5.3.4
Conduct Training based on the result of GR&R conducted.
5.3.5
Verification of the actions effectiveness on elimination of claim recurrence.
5.3.6
Customer claim report will be submitted 2 days before its due date.
5.4 Limitation/Constraint/Assumption
5.4.1 Budget allocated was not approved for improvement plans
5.4.2 Additional manpower for training purposes was not approved
5.5 References:
5.5.1
Customer Claim Record
5.5.2
Monthly training record

Prepared by:

Apolinario Mabini
QA Staff

Approved by:

Juan Luna
Engg. Asst. Manager