Professional Documents
Culture Documents
BASIC MS WORD
FAXES
MEMORANDUMS
BUSINESS LETTERS
PROOFREADERS' MARKS
TABLES
BOUND & UNBOUND REPORTS
SIMPLE MAIL MERGE
ITINERARIES
AGENDAS, MINUTES, NEWS RELEASES
OUTLINES
USING E-MAIL (Web-Based)
MS Word 2010
By
Barbara Grace Ellsworth
Mesa Community College
Mesa, Arizona
COURSE DESCRIPTION
STEP-BY-STEP INSTRUCTIONS
This course is self-paced (step-by-step) with lots of illustrations. It is very easy for students to follow
on their own. The directions were checked on MS Word 2010 with the exception of Internet E-mail.
The information follows the latest FBLA-PBL Format Guide; it is used by the largest Business student
organization in competitions and is taught in schools. The sections are designed so the teacher can select from the following: (Check the Table of Contents for a complete description.)
Basic Word Concepts (includes information students will need for several units, such as how
to open an MS Word document, how to save, how to exit MS Word, how to open a saved document, how to enter your name and assignment number in the header, etc.)
Fax Applications (Creating faxes and using fax templates)
Interoffice Memos (including Memo Wizards)
Business Letters (Block, Open Punctuation, Subject line, bullets, reference initials, enclosures,
c, 2-Page letter headings, and special software program developed by Ellsworth Publishing
Company to help students learn the 2-digit state/possession codes from the Official United
States Postal Services State/Province Abbreviations list)
Proofreaders Marks (Common proofreading marks useful in any editing project)
Tables (Using AutoFit, AutoFormat, Centering vertically and horizontally, removing gridlines)
Bound and Unbound Business Reports (Creating the Title pages, internal citations, endnotes,
Reference page, indenting a quote, sorting, page numbering all but 1st page.)
Simple Mail Merge (Using Mail Merge templates, merging and printing)
Itineraries (Creating itineraries using tab stops and hanging indents)
Agendas, Minutes & News Releases (Formats)
Outlines (Create outlines with Left and Right Aligning Roman Numerals)
Basics of Using E-Mail (Opening an E-mail account, Reading E-mail, Deleting unwanted
E-mails, Empty the Trash Folder, Send E-mails, Add Addresses to Address Book, Using the
Yahoo! Calendar)
Job Search Skills (Networking, Scannable Resumes, Cover Letters, Interviewing, References,
The After-Interview Follow-up Letter, and Why People Dont Get Hired)
At the end of each section are Multiple-Choice questions for tests or quizzes.
Course Description
iii
DATE ___________________
POINTS
Basic MS Word
ASSIGNMENTS
(2)
1_____ 2_____
(4)
Faxes
(Approx. 1 1/4 hr.)
Memos
(14)
(24)
(Approx. 2 hrs.)
Business Letters
(Approx. 4 hrs.)
Tables
(5)
(16)
(14)
(Approx. 3 hrs.)
Business Reports
(Approx. 5 hrs.)
(8)
Itineraries
(8)
(Approx 1 hrs.)
Agendas, Minutes,
News Releases
(14)
(Approx 2 hrs.)
Outlines
(8)
(8)
(16)
(Approx 1 hr.)
Using E-Mail
(Approx. 1 1/2 hrs.)
TOTAL POINTS
142
Course Description
127142 = A
80%
113126 = B
70%
99112 = C
60%
8598
=D
iv
CONTENTS
BASIC MS WORD 2010 CONCEPTS
Objectives .................................................... BWD 2
Starting MS Word ........................................ BWD 2
Maximizing the Screen ................................ BWD 3
Saving a Document ...................................... BWD 3
Close MS Word............................................ BWD 5
Opening a Saved Document......................... BWD 5
Changing Font Styles and Sizes ................... BWD 8
What Font Size Numbers Mean ................... BWD 9
Using the Backspace or the Delete key.......BWD 10
Bold, Italicize, and Underline Text .............. BWD 10
Entering Name & Assignment in Header ...BWD 11
Basics of MS Word 2007 Questions ...........BWD 13
FAX APPLICATIONS
Objectives ........................................................ FA 2
Use a Business Fax Template .......................... FA 3
Save a & Use a Preferred Fax Template .......... FA 4
Delete a Created Fax Template ........................ FA 5
Fax Applications Questions ............................ FA 7
CREATING MEMORANDUMS
Objectives ....................................................... CM 2
Set Line Spacing ............................................. CM 3
Show Vertical & Horizontal Rulers ...................... CM 3
Set Tab on Horizontal Ruler ................................. CM 4
Set Font Styles & Sizes ................................... CM 4
Authors Initials & Enclosure Notations......... CM 5
Key the Heading of a Memo ........................... CM 5
Key the Body of the Memo ............................. CM 5
Spell Check Memo .......................................... CM 6
Numbering Paragraphs in Body ............................ CM 9
Creating a Memo Using a Wizard ................ CM 10
Memorandum Questions ............................... CM 12
PERSONAL & BUSINESS LETTERS
Contents
Objectives ....................................................... PM 2
Commonly Used Proofreaders Marks ........... PM 3
Proofreading Assignments ............................. PM 4
Proofreading Questions ................................... PM 7
CREATING & USING TABLES
Objectives ........................................................ TA 2
Set Line Spacing to Double Spacing .............. TA 2
Type Table Heading, Bold & Center ............... TA 3
Create a Table with 2 Columns & 8 Rows ...... TA 4
Enter data into cells .......................................... TA 4
Use AutoFit to Reduce the Size of Columns .. TA 4
Center the Table Horizontally .......................... TA 5
Center the Table Vertically on the Page .......... TA 5
Adjust Amount of Space Between Columns .. TA 5
Remove Gridlines ........................................... TA 6
Center Titles and Subtitles ............................... TA 9
Use AutoFormat ............................................... TA 9
Right Align Numbered Amounts ................... TA 11
Right Align Columnar Headings ................... TA 11
5-Col. Table with Centered Titles and
Decimal Centered Amounts ...................... TA 12
Change Column Widths ....................................... TA 14
Change Tab Setting on Ruler to Decimal Tab ..... TA 14
Create Block letter with AutoFormat Table ......... TA 18
Tables Questions ............................................ TA 20
CONTENTS
BOUND & UNBOUND REPORTS
Set Automatic 5-Space Para Indention ........ RPTS 6 Agendas, Minutes, News Releases Questions . AMD 15
Use of quoted material ................................. RPTS-8
Remove an Extra Bullet/Number ....................... RPTS-9
Format an Endnote ........................................... RPTS-10
Remove the Endnote Separator........................ RPTS-14
Create Hanging Indent ............................... RPTS 15
Create the References Page.............................. RPTS-15
Add Page Numbering....................................... RPTS-16
Use Format Painter to Add Final Formatting .. RPTS-16
Create the Cover Page of a Bound Report ....... RPTS-18
Center the Title Page Vertically ................. RPTS 19
Expand Character Spacing in the Title ...... RPTS 19
Create a Bound Report ............................... RPTS 20
Create a Table of Contents ......................... RPTS 23
Report Questions ........................................ RPTS 26
SIMPLE MAIL MERGE
OUTLINES
Objectives ........................................................ OL 2
Creating an Outline.......................................... OL 3
Get Ruler, Set Tabs on Ruler ........................... OL 3
Outline with Right Aligned Roman Numerals OL 7
Outlines Questions .......................................... OL 9
USING E-MAIL (Using MS Internet Explorer)
Objectives ........................................................EM 2
Open an E-mail account ..................................EM 3
Delete Unwanted Marketing Preferences.........EM 5
Read Your E-mail ............................................EM 6
Delete Unwanted E-Mail .................................EM 8
Empty the Trash Folder ...................................EM 8
Compose an E-mail .........................................EM 9
Add to the Address Book ................................EM 9
Delete the Challenge Response E-mails ........ EM 10
Using the Yahoo! Calendar ........................... EM 12
Add an appointment/event............................. EM 12
See the Daily, Weekly, Monthly Entries ....... EM 12
Delete Unwanted Appointments/Events........ EM 13
E-Mail Questions ........................................... EM 14
Objectives ...................................................... MM 2
Using the Mail Merge Wizard ....................... MM 3
Create an Address List ................................... MM 4
Save an Address List ...................................... MM 4
Edit Errors on Letters to be Merged ............. MM 7
Using a Template Letter with Mail
Merge Wizard ........................................... MM 7
Create the Letter to be Merged ...................... MM 7
Print Merged Letters from Address List ........ MM 9
Create Letterhead and Use Mail
JOB SEARCH SKILLS
Merge Wizard................................................ MM 9
Mail Merge Questions ..................................... MM 12 Objectives ........................................................JSS 2
Networking ......................................................JSS 3
Best Web Sites for Job Search.........................JSS 3
ITINERARIESdone
Scannable Resumes .........................................JSS 4
Objectives ......................................................... IT 2 Cover Letters ...................................................JSS 9
Create an Itinerary............................................. IT 3 The Interview................................................. JSS 11
Set Tab and Second Line Indent ....................... IT 3 References Sheet ........................................... JSS 12
Itineraries Questions ......................................... IT 7 The After-Interview Follow-Up Letter .......... JSS 14
Last Advice: Consider Why People Dont
Contents
vi
Student progress and grades can be viewed over the Internet by the teacherno papers to
handle, grade, or turn in. Printing is optional. Software is hosted on Ellsworth Publishing Co.
(EPC) servers. Data is saved on our servers. No EPC software to install or maintain.
UNIQUE KEYBOARDING FEATURES
Select one or two spaces after a period at the end of a sentence and [ :, !, and ?].
Turn off the timing area on the screen to prevent students from looking at their fingers or
the screen. If they take their eyes off the copy, they will lose their place.
Turn off the Backspace key completely, or just for selected timings.
Internal message manager to send and receive messages to one or all students. The
message is seen when students first open their data files (Internet version only).
FLEXIBILITYCourse standards can be changed/customized for individualized learning or
course length/time needs. Make the course fit your needs, not the other way around.
POWERPOINT COURSE DEMONSTRATIONSStep-by-step tutorials are available on our
website at www.EllsworthPublishing.com.
PROGRESS REPORTSShow the best scores that meet the accuracy standard entered in the
Setup. A weekly Progress Report from each student is the only paper a teacher usually sees,
unless they are using the Internet version which requires no printed copies.
GRADE REPORTS (Mid-Term & Final)The average keystrokes per hour (KSPH) for Ten
Key and the average words per minute (WPM) for keyboarding in each lesson as shown on the
Progress Report is automatically averaged to calculate an overall course average. The course
average is compared to the grading scale entered in the Setup and a grade is assigned on the
Grade Report. Lessons and lines can be practiced again to try to raise the final grade.
INSTANT FEEDBACKAll exercises are timed; speed and accuracy are reported after each
timing.
COMPETENCY BASEDThe instructors grading scale is entered in the Setup. The grade for
an A is the goal for each timing exercisestudents practice each exercise until they reach
their goal before going on to the next one.
SELF-PACEDStudents can go at their own pace (within the daily or weekly parameters set
by the instructor).
SECURITYThe name, ID#, and scores are permanently recorded within each students file
for security reasons. Students cant change the name or exchange scores.
SPECIAL ADAPTATION FOR BUSY (NOISY) CLASSROOMS, OR HEARING IMPAIRED
STUDENTSAll exercises are timed. A special end-of-timing blinking on the monitor silently
notifies students that the timer has run out of time.
Contents
vii
Other Courses:
TEN KEY MASTERY To teach the numeric keypad with speed and accuracy. Course
includes three actual employment tests for students to practice. To achieve employment
standards, it is recommended to be a quarter or semester course. (Approx. 20-25 hours)
Contents
viii
MS Word
Basic Word 2010 Concepts
BWD 1
Objectives
When you complete this unit, you will be able to:
Click on Start
Click on All Programs
Scroll to Microsoft Office
Click on Microsoft Office
Click on Microsoft Word
2010.
Start
BWD 2
Save Your Work to your USB Drive on your Computer (ask your instructor for
help if it is to another drive). Be sure your USB Drive is in your computer.
On the document you opened and have on your screen, press the Caps Lock key on the keyboard (ALL LETTERS WILL BE IN UPPER CASE) and type this line:
THIS COURSE IS GOING TO BE EASY!
BWD 3
Notice that the Title Bar, the first line on your document, shows the File Name:
BWD 4
Close MS Word
BWD 5
BWD 6
Close MS Word
Click on Start.
BWD 7
BWD 8
BWD 9
Delete
right
If the letters you want to erase are to the left of your blinking cursor, use the Backspace key to
the left of the line. If the letters to erase are to the right of your cursor, use the Delete key.
I AM GOOING TO LIKEE TTHIS COURSSE!
a
b c
d
a)
b)
c)
d)
To erase the first O, it is to the left of the cursor, so use the Backspace key.
To erase the first E, it is to the right of the cursor, so use the Delete key.
To erase the first T, it is to the right of the cursor, so use the Delete key.
To erase the first S, it is to the left of the cursor, so use the Backspace key.
BWD 10
Click the first [Type Text] and type your name, and assignment #BWD-1:
Your Name, #BWD-1
Click the second [Type Text] and click the Date & Time button. Select the Date & Time
format of your choice. Click OK.
Click the third [Type Text] and depress the Delete key to delete it.
BWD 11
This is what your first assignment looks like. (You may have
chosen a different format for the
date.)
.
Note: Some print functions are configured differently and may look
slightly different from this.
BWD 12
b) title bar
c) ribbon
2. If you see two small squares in the middle box in the upper right corner, your screen is:
a) maximized
b) minimized
c) Restored Down
4. In the Save As: dialog box, to create a Homework folder in the My Documents folder, select
the My Documents folder and:
a) Double click on the Create New Folder button
b) Key in the words Homework Folder in the File name: area
c) Click on the New Folder button
5. The Title Bar on a document:
a) is the third line of a document
b) is the second line of a document
c) is the first line of a document
6. To open a saved document through Windows Explorer:
a) Right click on Start, click on Open Windows Explorer
b) Click on start, right click on Open Windows Explorer
c) Right click on Start, double click on Open Windows Explorer
7. To expand a drive or folder means:
a) to show all the files inside
b) to click on the New Folder button to add new folders to a drive
c) to show other folders inside
BWD 13
b) Font size
c) Font style
12. The Grow and Shrink Font buttons are used to:
a)Change Font styles
13. In printers language, how many points are there in a Font size of an inch:
a) 36
b) 24
c) 72
14. How many points would there be in a Font size of half an inch:
a) 36
b) 24
c) 72
15. For words that contain bold, italics, or underline and you want to remove the formatting:
a) Select the words and click bold, italics, or underline
b) Select the words, click the File Button, and click Remove Formatting
c) Select the words, click the File Button, and click Delete Formatting
16. The Header button is shown on the ribbon of what tab:
a) The Home tab
BWD 14
Faxes
Fax Applications
Fax Applications
FA 1
FAX APPLICATIONS
Fax stands for Facsimile. It is used to send information electronically. Often faxes contain information that would be included in a letter; it is just quicker. Faxes are also used as a cover
sheet to accompany another item; both the fax cover sheet and the invoice or application or
business form are sent electronically together. If you had an application that you filled out for a
job, you could fax the application with a cover letter and cover fax giving further explanation
or asking questions.
There are several styles of Fax templates. Templates are already formatted and you just have to
fill in the information. You can create your own template and save it to use when you need to
send a fax. If you send a lot of faxes, you can save a shortcut icon to your favorite fax template
on your desktop and be a double click away whenever you want to use it.
Objectives
When you complete this unit, you will be able to:
This is an example.
Directions begin on the
next page.
Fax Applications
FA 2
Enter the following information on the fax: Press the Tab key after each entry.
Company/Organization Name: Taylor Insurance
Address: 2701 N Alma School Rd., Suite 30
Chandler, AZ 85224
Phone: 602.391.4860
Fax: 602.566.7747
E-mail: Staylor@msn.com
Column 1:
To: D. J. Smith Press Tab key.
Fax: 801.243.9616
Phone: 801.455.6449
Re: Late Insurance Premium
Column 2:
From: Enter Student Name, #FA-1 (not Scott Taylor)
Pages: 1
Date: Enter Current Date
cc: John Jeffries
Comments:
I noticed that your premium is 15 days overdue. Has it been overlooked? We need to
receive your premium within the next 15 days so your insurance doesnt expire.
Let me know how I can be of assistance to you in this matter.
Scott
Fax Applications
FA 3
Your name and assignment number is on the Fax. Click the File Button, Save as. In
the Save as dialog box, Create a New folder for HomeworkFaxes. Save as #FA-1.
Print. (Refer to Basic MS Word Concepts chapter, P. BWD-3 & 4, for creating a folder.)
Under Available Templates, scroll down and select (Fax Oriel theme)
After saving the fax is still on your screen. The name for the bracket, [ ], is called a
placeholder Click inside the placeholder to select it and it is ready for you to enter information. In some cases you may need to select the placeholder, delete it and enter the information.
Fax Applications
FA 4
Your name and assignment number appears on the Fax. Click the File Button, Save
as. Save in the folder for HomeworkFaxes. Save as #FA-2. Print. BE CAREFUL TO
SAVE UNDER ANOTHER NAME SO YOU DONT SAVE OVER THE CLEAN FAX YOU
WILL WANT TO USE AGAIN!
FA 5
Your name and assignment number appears on the Fax. Click the File Button, Save
as. Save in the folder for HomeworkFaxes. Save as #FA-3. Print.
Fax Applications
FA 6
FAX QUIZ
On a separate sheet of paper, write the letter that most correctly answers or completes the question This is Assignment #FA-4 These questions may appear on a test. Follow teacher instructions for turning it in.
1. Fax applications are used to send information ______ .
a) Interoffice
b) Electronically
c) Manually
2. Templates are:
a) Tables of unformatted information
b) Formatted for specific information to be filled in
c) Formatted with all the information already typed in
3. In fax applications, brackets around requested information are called ______ .
a) Contact information
b) Parenthesis
c) Placeholders
4. When you use your saved fax template, and want to save the new fax just made without
ruining the original:
a) Click File, Save
b) Click File, Save as, press Enter key
c) Click File, Save as, enter a File name
5. The notation CC on a fax denotes ______ ?
a) A copy to be sent to someone
b) Where to enter the return address
c) Where to enter the corporate address
6. To delete a fax using Windows Explorer:
a) Left click on Start, Open Windows Explorer, click on file, press Delete key
b) Right click on Start, Open Windows Explorer, click on file, press Delete key
c) Right click on the X (Close) button, right click on Open Windows Explorer, press
Delete key
Fax Applications
FA 7
Memos
Creating Memorandums
FBLA-PBL Format
Creating Memorandums
CM 1
CREATING MEMORANDUMS
Messages sent to persons within an organization are called Interoffice Memorandums, or
memos for short. Memos are usually printed on plain paper and e-mailed or sent in interoffice envelopes.
Objectives
When you complete this unit, you will be able to:
Creating a Memo
MEMORANDUM
This is the example.
Dont type from this;
directions begin on the
next page.
Creating Memorandums
Top Margin: 2
Side Margins: 1
CM 2
Click on Start
Click on All Programs
Scroll to Microsoft Office
Click on Microsoft Word 2010
You should see a horizontal ruler, see below, on the top part of your document screen. You
will also see a vertical ruler down the left part of your document screen.
Creating Memorandums
CM 3
You just entered a Left align tab to be indented 1 from the left margin.
Select the Times New Roman font style and 12 font size.
Press the Enter key about 5 times. Does it look fairly even with the 1
mark on the vertical ruler?
Creating Memorandums
1 default
margin
Vertical Ruler
Begin keying
here for a
2 top
margin.
CM 4
Key in TO:
Press the tab key.
Key in the name: Carol Woods
Press the Enter key twice to
double space (DS)which
leaves one blank line between
lines of type.
Key in FROM:
Press the tab key.
Key in your name.
Press the Enter key twice.
Key in DATE:
Press the tab key.
Key in todays date.
Press the Enter key twice.
Key in SUBJECT:
Press the tab key.
Key in Formatting a Standard
Memorandum
Press the Enter key twice to
double space to body of memo.
Creating Memorandums
CM 5
Click on the Review tab, spell check by clicking on the Spelling & Grammar button
Click in the left placeholder [Type Text] and key your name, #CM-1.
Save Assignment #CM-1 To Your USB Drive (or as per instructor directions)
Creating Memorandums
CM 6
Close Document.
TO: All Intel Employees, Chandler Plant FROM: Audra Owens, Social Committee
Chair DATE: Use Current Date SUBJECT: Potluck Party on May 25, 20xx (fill in
correct year)
We have decided to have our Plant Party on Friday, May 25. It will start at 3:00 p.m. and
people can leave for home anytime after that. The company is providing Honey Baked
Ham and barbeque. Each department will be assigning condiments, paper goods, dessert,
etc. Other than the meat that is provided by the company, it will be potluck.
We hope you can all come and join us and meet those in other departments.
Let me know if you have any questions.
ao
Put your Name, Assignment #CM-2 and date in the header. Save as #CM-2 in the
HomeworkCreating Memorandums folder, and print. Close Header & Footer.
Creating Memorandums
CM 7
3. 2 Top Margin
Donald Logan, from Speech Corner, contacted me today about your recent book-inprogress Dot Reading Comprehension. He tried to get you by phone but you were on
vacation. He asked me to contact you when you got back and ask you to inform him of
your earliest projected production date. He sent the production schedule to me and I am
attaching it to this memo for your perusal. (New Paragraph) Donald indicated that he
is very impressed with your most recent book and feels it will be a tremendous success.
He wants to get it as soon as possible within the next two months to be sure it gets in
the summer catalog. tb Enclosure: Production Schedule
Put your Name, Assignment #CM-3 and date in the header. Save as #CM-3 in the
HomeworkCreating Memorandums folder, and print. Close Header & Footer.
2 Top Margin
Key in FROM:, tab, enter your name, and double space to next entry
Creating Memorandums
CM 8
Double Space.
Key in SUBJECT:
Put your Name, Assignment #CM-4 Memo Form, and date in the header. Save as #CM4 Memo Form in the HomeworkCreating Memorandums folder, and print. Close H&F.
Assignment #CM-5, Using the Memo Form, Times New Roman font style, 12
Numbering Paragraphs
Click Recent, Under Recent Documents click the #CM-4 Memo Form file.
Select from TO: through SUBJECT: and select Times New Roman, 12, fonts.
Click after TO:, and press the tab key. Create a memo using the information below.
TO: Department Heads FROM: Your Name DATE: Current Date
SUBJECT: Personnel Manual Recommendations due March 1
March 1 is the deadline for recommended changes to our Personnel Manual. Here is how
we will handle the review process. Review the present manual, discuss recommendations with your department personnel, and make notations on policies your group feel
need to be changed. Submit these recommendations to me, in writing, by March 1.You
may submit pages of the previous manual with your changes. Department heads will
meet May 28 at 10:30 a.m. in the boardroom to make final revision decisions. Your Initials.
Select the last three paragraphs beginning with Review the present manual
Creating Memorandums
CM 9
Click New
Add, Select and delete information, as necessary to create the memo below.
Creating Memorandums
CM 10
This is going to be a very important meeting. Please encourage all your employees and
staff to be there. The agenda will be:
1. Vote on the Vacation Policy
2. Elect a Media Spokesperson
3. Introduce the new Vice President of Advertising, James Scoresby
I am enclosing the old vacation policy so you can distribute copies to your department.
xx (Your initials)
Enclosure: Old Vacation Handbook
Creating Memorandums
CM 11
b) To anyone
c) Outside an organization
b) Line Spacing
c) Pre-set
b) View
c) Insert
b) 1
c) 1.5
b) 1.5
c) 2
6. Which ribbon tab is used to set font styles and font sizes?
a) Home
b) Insert
c) View
c) Lower case
8. Double spacing leaves how many blank lines between lines of type?
a) None
b) One
c) Two
b) 1.5 spaced
c) Single spaced
CM 12
b) In Lower case
b) View
c) Review
b) View
c) Home
15. The numbering button to number paragraphs is found on what ribbon tab?
a) Home
b) Insert
c) Page Layout
b) Insert
c) View
Creating Memorandums
CM 13
Letters
Personal & Business
FBLA-PBL Format
PBL 1
Objectives
When you complete this unit, you will be able to:
PBL 2
General Guidelines
Font Size:
12
Block Style (all lines begin at the Left Margin) with Open Punctuation
Top Margin: 2 inches
Side and Bottom Margins: 1 inch
LETTER - PERSONAL
Top Margin: 2
Side Margins: 1
PBL 3
Click on Start
Click on All Programs
Click on Microsoft Office
Click on Microsoft Word 2010
You should see a horizontal ruler, see below, on the top part of your document screen. You
will also see a vertical ruler down the left part of your document screen.
PBL 4
Select the Times New Roman font style and 12 font size.
Press the Enter key about 4 or 5 times. Does it look even with
the 1 mark on the vertical ruler?
1 default
margin
Vertical Ruler
Begin keying
here for a
2 top
margin.
Press Enter 4-5 times to leave 1 more inch from the top margin.
Current Date
Press Enter 4 times to Inside Addresswho you are sending the letter to.
Press Enter 2 times to double space to the Salutation (Dear Mr. Miller).
PBL 5
My husband and I are building a home in the mountains. We have been looking around for Soapstone stoves. I understand you carry this line. I know they are very expensive, but I understand
that ACE Hardware has a sale in June. Our house is not yet completed so we can wait for the sale
to purchase the stove. Since we have a few months to wait for the sale, I wanted to have you put
away a Soapstone stove and consider it sold. I am willing to put a down payment on it to secure it.
I will be in the store next Monday to put a down payment on the stove.
Sincerely
NOTICE: There is NO comma after the Closing line (Sincerely). Open punctuation contains
NOTHING after the Salutation or Closing line.
Press Enter 4 times to the typed signature. This allows enough space for a written signature.
.
Barbara Smith
3200 E. Galveston St. The Personal style letter contains personal information after the typed signature.
Chandler, AZ 85224
There are NO reference initials (initials of the typist) because it is assumed the author is the typist.
Enter your Name and Assignment #PBL-1, and Date in the Header
Click in the left placeholder [Type Text] and key your name, #PBL-1.
PBL 6
Save Assignment #PBL-1 To Your USB Drive (or as per instructor directions)
Double click the new HomeworkLetters folder. Notice that it shows in Save
Asthats where the new file will be saved.
PBL 7
If you are still in a Word document, you may obtain a new Word document
quickly:
PBL 8
Create the following Business Letter which is patterned after the letter style used for FBLAPBL competition:
2 top margin
Current Date
Barbara Small
Director of Education
xx (Initials of the typist in lower case)
Put your Name, Assignment #PBL-3 and date in the header. Save as #PBL-3 in the
HomeworkLetters folder, and print.
PBL 9
Use todays date. Inside Address: Mr. and Mrs. Terry Glase, 2001 West Monroe St., Chandler, AZ 85224
Dear Mr. and Mrs. Glase
Heres a copy of your new brochure! Under separate cover I am sending you the 400 that
you ordered. The four-color printing is beautiful. It was the right decision to use the Fall cover
photo. The bright red leaves of the maple trees are breathtaking. This brochure will be very
effective for you, I am sure. We look forward to working with you again. We will keep the
printers copy in our current files for one year.
Thank you Austin Burke Sales Manager Reference Initials: (Your initials) Enclosure:
New brochure
Put your Name, Assignment #PBL-4 and date in the header. Close Header & Footer.
Save as #PBL-4 in the HomeworkLetters folder, and print.
Use todays date. Inside Address: Mr. Charles Johansen, 215 E. Main, Mesa, AZ 85202.
Dear Mr. Johansen As you requested yesterday over the telephone, I am enclosing the
price sheet for repairing the wheels on your luggage. Thank you for e-mailing us a photo of
the damage. It is very unusual for that type of break to occur. Usually it happens during baggage handling at the airport when a piece of luggage falls off the conveyer belt. We are
pleased that you enjoy the luggage and we are sure it will last a long time for you.
Sincerely Lucille Whitmer Claims Department Reference Initials: (Your initials) Enclosure: Price sheet c Mr. Burns, Engineering Department.
Put your Name, Assignment #PBL-5 and date in the header. Close Header & Footer.
Save as #PBL-5 in the HomeworkLetters folder, and print.
PBL 10
Attention Line:
Subject Line:
If a letter contains more than one page, key a heading at the top of
each subsequent page. Key the first line of the inside address, page
number, and date at the left margin beginning one inch from the top
of the paper. Double space below the date before continuing the
body of the letter.
Ms. Terra Green
Page 2
Current Date
Company Name:
Enclosure Notation:
Copy Notation:
Postscript:
PBL 11
When a non-specific attention line is used, the salutation is Ladies and Gentlemen.
This letter illustrates the placement of all advanced letter parts as described in the enclosed
packet. It also illustrates the block style letter with open punctuation. The block style letter with
open punctuation is the easiest and fastest style to use. Because it is so easy to use, it has become the most popular letter style.
Please refer to this packet when keying a letter with these features in order to avoid making formatting errors. Remember, when you send out a letter it represents your company. A wellwritten letter with no spelling errors leaves a favorable impression with clients. On the other
hand, a letter with formatting errors and misspellings leaves the impression that the company
cant afford good secretaries and may not have a good product either.
Sincerely
FBLA-PBL, INC.
Key the company name a double space below the complimentary close
in ALL CAPS. Press the Enter key 4 times to the keyed signature.
Barbara Jones
Director of Education
xx
Enclosure
c Ms. Jean Buckley, President/CEO
Good luck in your competition!
PBL 12
Put your Name, Assignment #PBL-6 and date in the header. Close Header & Footer.
Save as #PBL-6 in the HomeworkLetters folder, and print.
Assignment #PBL-7, Times New Roman, 12. Create a 2-Page Business Letter
with Advanced Letter Features, Numbered Paragraphs
Create the following 2-page letter following correct letter format.
Left Margin
PBL 13
Put your Name, Assignment #PBL-7 and date in the header. Close Header & Footer.
Save as #PBL-7 in the HomeworkLetters folder, and print.
Assignment #PBL-8, Times New Roman, 12. Create a 2-Page Business Letter
with Advanced Letter Features, Bulleted Paragraphs.
Create the following business letter and follow correct letter format.
Use Current Date. Mailing Notation: CONFIDENTIAL. Attention Line: Order Department. Inside Address: Cool Daze Air Conditioning, 7639 West Jordan Villa, Salt Lake
City, UT 84111.
Ladies and Gentlemen
Subject: Cool Daze Model 1755A, Serial No. 3745, Purchase Order #6654
The air conditioner I ordered from Cool Daze on April 1 is not performing according to
specifications (see purchase and delivery documents attached). After I called your 800
number, your Mr. Wally Cranks came and inspected the unit. He determined the problem is an internal defective seal, and he recommended replacement with a new unit (see
the copy of his report attached). When I called your office, Mr. William Chatter said
you have no units in stock and dont have any scheduled for production until fall. He
said you do have several Model 3755As available at $500 more. Since the weather is
already heating up, I suggest we settle this one of two ways: Cool Daze supply and install the Model 3755A at no additional cost, or You remove the air conditioner from
our roof by May 1 and immediately refund our money. Please respond by April 23.
Thank you. Sincerely ARIZONA BINDERY Kim Brown Plant Supervisor dj
Enclosures c Mr. Wally Cranks I look forward to hearing from you soon.
Select the last two paragraphs beginning with Cool Daze and You remove; bullet these paragraphs by
clicking on the Bullet Icon.
PBL 14
Put your Name, Assignment #PBL-8 and date in the header. Close Header & Footer.
Save as #PBL-8 in the HomeworkLetters folder, and print.
Change fonts to Arial, 12. (Since this is probably going to be a very short letter, you might
consider leaving the line spacing at 1.15. Remove Space After Paragraph. If it turns out to
be longer, select all lines in the letter and change the line spacing to 1.0)
Use current date
Create the Inside Address
Use an appropriate Salutation (Dear Friend, Dear Mom and Dad, etc.)
Use open punctuation
Subject line: Thanks for all you have done for me!
Include at least three or four short paragraphs telling them what you appreciate that they
have done for you. How about actually sending it?
Use Complimentary Closing of your choice (Yours truly, Love, Sincerely, Regards, etc.)
Put your Name, Assignment #PBL-9 and date in the header. Close Header & Footer.
Save as #PBL-8 in the HomeworkLetters folder, and print. (Remove the header and
footer after printing if you are going to mail it.)
Assignment #PBL-10, Arial, 12. Using the Internet to Locate FREE Letterhead Templates; Using a Microsoft Word Template to Create a Letter; Using a Microsoft Word Template to Create an Envelope
There are several sites on the Internet that offer Free Letterhead. It takes some searching to
find ones you can use that are truly free. Some sites offer free letterhead samples but cleverly
lead you to purchase printing the letterhead in greater numbers. Internet sites change and some
searching is required. There are a lot of very nice templates that are available. Here is a site and
directions this author found for the example here.
Personal & Business Letters
PBL 15
Open the Microsoft Internet Explorer browser (Start, All Programs, Internet Explorer)
In the Search Area of your browser screen, enter Free Microsoft Word Letterhead and
press the Enter key.
Several suggested sites appear. You may have to do some searching in several of the suggested sites in order to find a template you like. The listing on the right are paid advertisements of businesses that create letterheads. The author found some very nice, free,
letterhead by following the link as shown by the red arrow below.
Microsoft Word 2010 has a nice selection of Letter templates to choose from. Choose one
to complete this assignment:
PBL 16
Create a letter using the information below. Be sure to allow at least a 2 top margin (from the
top of the paper). If you have a large letterhead, allow at least 1/2 inch below the last line.
Some letterhead samples have some incorrect spacing. Be sure to follow the rules you have
learned.
Inside Address: Mr. Samuel Baxter, Lawn Lover Co., 1213 North Gates Drive, Detroit,
MI 48204
Describe in two long or three short paragraphs what you want done to the lawn, or yard.
Ask for an estimation of costs, the date it can be done, if they haul the trash, etc.
Insert tab, Header button, Edit Header. Enter your Name and Assignment #PBL-10,
press the tab key and enter the current date. Close Header & Footer. Save in the
HomeworkLetters folder, and print. Create the accompanying envelope below.
From Microsoft Word, click File, New, Under Office.com Templates select Envelopes.
NOTICE: Not all letter and envelope samples follow correct rules. (Maybe Microsoft programmers dont necessarily know formatting rules?) Follow the USPS rules given here to
correctly create your envelope.
Personal & Business Letters
PBL 17
Follow these rules from www.usps.org to create your envelope. Optical Character Recognition
(OCR) style is easily read by OCR readers used by the United States Postal Service and helps to
sort mail efficiently. These are general rules to help insure prompt delivery service of your mail.
Place labels for extra services between the return address and postage
Express Mail, Priority Mail, First Class, Parcel Post/Media Mail.
For the OCR style, #10 envelopes used in most businesses, the top margin should be about
2.
ENTRIES ARE TYPED IN ALL CAPS, WITH NO COMMAS OR OTHER PUNCTUATIONallowed is a hyphen in a zip code (12345-3322 for example). The 9-digit zip
code is preferred by the USPS.
The accepted postal abbreviation for Suite is STE. Notice there is a space between the
STE and 12 in the example. It is on the same line as the address.
If you have labels for special postal services, be sure notations are between the Return Address and the postage.
Use the 2-state abbreviation in both the Return Address and Inside Address.
In the return address, enter your Name and Assignment #PBL-10a on the first line; on
the second line enter the name of the Business and the rest of the Return Address.
Save in the HomeworkLetters folder as Envelope, and print.
PBL 18
Anyone who writes letters needs to know the Official USPS State Abbreviations for both the
Inside Address on the letter and the Address on the envelope. In this assignment, study the
state abbreviations. When you think you know them, go to the online quiz to check your
knowledge. You can take the online quiz as often as you need to in order to achieve 100%.
These twenty State/Possession abbreviations are very easy to remember because they are the
first two letters of the State/Possession:
STATE/
POSSESSION
ABBREVIATION
Alabama
AL
Arkansas
AR
California
CA
Colorado
CO
Delaware
DE
Florida
FL
Guam
GU
Idaho
ID
Illinois
IL
Indiana
IN
Massachusetts
MA
Michigan
MI
Nebraska
NE
Ohio
OH
Oklahoma
OK
Oregon
OR
Utah
UT
Washington
WA
Wisconsin
WI
Wyoming
WY
PBL 19
STATE/
POSSESSION
ABBREVIATION
Nevada
NV
New Hampshire
NH
New Jersey
NJ
New Mexico
NM
New York
NY
North Carolina
NC
North Dakota
ND
Pennsylvania
PA
Puerto Rico
PR
Alaska
AK
American Samoa
AS
Arizona
AZ
Connecticut
CT
District of Columbia
DC
Georgia
GA
Hawaii
HI
Iowa
IA
Kansas
KS
Kentucky
KY
Rhode Island
RI
Louisiana
LA
South Carolina
SC
Maine
ME
South Dakota
SD
Marshall Islands
MH
Tennessee
TN
Maryland
MD
Texas
TX
Minnesota
MN
Vermont
VT
Mississippi
MS
Virgin Islands
VI
Missouri
MO
Virginia
VA
Montana
MT
West Virginia
WV
For Assignment #PBL-11, go to www.KeyboardingOnline.com. At Login/Password, enter the word "demo" on both lines. Click on the link next to the Nuts n Bolts textbook
and take the State/Possession abbreviation quiz. Take it several timesTry to beat
your best scores. Can you beat the programmer's score below. He's good, so if you
can beat him you are really good! 2-minutes, 100%, is average. Print from the
browser, write Assignment #PBL-11 next to your name.
PBL 20
b) No indentions
c) 3-space indentions
b) 1 1/2
c) 1
b) 2
c) 1
4. What is the FBLA general guideline for the font size of a letter?
a) 10
b) 11
c) 12
5. Which ribbon tab is selected to enable the Ruler to show on a Word document?
a) Home b) Insert
c) View
6. Under the current date, who you are sending the letter to is called the _____.
a) Inside Address
b) Opener
c) Return Address
b) Regards
c) Dear Sir
9. If you want to spell check your whole document, click on the _____ tab.
a) Review
b) Insert
c) Home
b) Insert
c) Home
2007-2011 Ellsworth Publishing Co.
www.EllsworthPublishing.com
PBL 21
b) 5
c) 3
12. Open Punctuation has what punctuation after the Salutation and Complimentary Closing
lines ______ ?
a) : (colon)
b) none
c) , (comma)
13. With the Personal style letter, where is the personal information of the writer placed
______ ?
a) Above the date
c) After the typed signature
PBL 22
b) 2
c) 2 1/2
b) ste
c) SET
23. For the OCR style, #10 envelopes, if you want to enter a suite, floor or apartment number it
would be keyed:
a) 2010 N MAIN, 16
PBL 23
Proofreading
Proofreaders Marks
Proofreaders Marks
PM 1
Objectives
When you complete this unit, you will be able to:
Proofreaders Marks
PM 2
PROOFREADERS MARKS
Learn to apply these commonly used standard proofreaders marks.
MARKS
MEANING
EXAMPLE
Delete
Insert a comma
'
Insert an apostrophe or
single quotation mark
Insert a period
Transpose words
Bold this
"
"
.
#
"
Lower case
Capitalize
Proofreaders Marks
PM 3
#
1. My brother or I will accept the certifi cate or awardfor our mother.
2. do it today! Procrastination just just delays the inevitable anyway.
Did Jaysons' project get finished before leaving on his vacation?
3.
"
"
'
"
'
"
,
"
,
6. I cant go Mary said unless I get my home work done first ."
7. Will he go to to the store to get me some writing paper?
8. HANNAH grew up in the mountasin and loves to ski.
9. Brent is a good skater because he likes new try things
12. She says she will not go unless gets help doin the packing !
13. Tom said "be careful and not trip over the wires ."
Put your name, #PM-1 and date in the header. Close Header & Footer. In the Save as
dialog box, Create a New folder for HomeworkProofreading. Save as #PM-1. Print.
Proofreaders Marks
PM 4
Most people enjoy geting package in the mail that is hand made from a friend. It is special
'
even if you arent a brilliant artist can you make a unique tribute to to your relationship. It
couldbe a picture, thoughts, or doodles. An especially nice gift to receive is a note listing the
things you like about y our friend. Roll it up as an old-fashioned scroll. a Play-Doh heart is
another idea with a note showing how much the friend ship means to you. Just be sure to pack
it carefully; some thing arriving in in broken condition would give the wrong mesage
Put your name, Assignment #PM-2 and date in the header. Close Header & Footer.
Save as #PM-2 in the HomeworkProofreading folder, and print.
Would you like to do some thing original for a very specail person in your life?
How about this: write a message on a piece of heavy paper and cut it into puzzleshaped pieces
hide the pieces where they are bound to be found . When the pieces are assembled together
they can become a lovenote an invitation to some thing, or a clue to finding some thing won-
derful or exciting. For that extra special person in your life creep early one morning and and
write a message on the side walk where it will be seen
Put your name, Assignment #PM-3 and date in the header. Close Header & Footer.
Save as #PM-3 in the HomeworkProofreading folder, and print.
Proofreaders Marks
PM 5
Jerry Stinson
Put your name, Assignment #PM-4 and date in the header. Close Header & Footer.
Save as #PM-4 in the HomeworkProofreading folder, and print.
Proofreaders Marks
PM 6
b) Add space
c) Delete space
b) Add a comma
c) Delete a comma
b) Capitalize
c) Lower case
b) Move left
b) Underline
c) Delete
b) Capitalize
c) Remove capitalization
c) Transpose words
PM 7
Tables
Creating & Using Tables
FBLA-PBL Format
TA 1
Objectives
When you complete this unit, you will be able to:
Example:
Follow the directions
below to create this
table.
Figure T-1
Office Button
TA 2
Type the Table Heading in All Capital Letters, Bold and Center it
Press the Caps Lock key on the keyboard to type the title in all capital letters.
Click the end of the last word in the title to place the cursor at the end of the line.
Press the Enter key once to double space to the next line of type.
Click the Bold button again to deselect and remove the bolding for the next words.
Press the Caps Lock key on the keyboard again to deselect all capital letters.
TA 3
Enter the data in the first cell, and tab to remaining cells to enter the data
The intersection of a row and a column is called a Cell. Type Chevrolet in the first cell;
press the tab key to the next cell and type Sportsvan.
Press the tab key to get to the next row. (If you accidentally press the Enter key, backspace
to delete it, then tab.)
Press the tab key and continue to enter the data in the table on P. TA 2, Figure T-1. Dont be
concerned about the gridlines; you will remove them later.
TA 4
Place your mouse pointer anywhere along the left border line of the table about half way
down until it changes to two small lines with a double-headed arrow through the middle.
With the double-headed arrow showing, hold down the left mouse button and drag the
entire left border line approximately 1 to the left. Raise the mouse button.
Notice that there is more space between columns and the table re-centered itself. (It doesnt
matter that the left column is wider.)
TA 5
Border Arrow
Click inside the left placeholder [Type Text] and key your name, and #TA-1.
Select the next placeholder and key in the current date (or click Date & Time
button on the toolbar, select the date (January 23, 20xx, etc.).
TA 6
Click OK.
Close Document, or continue to open a new document for the next assignment. If you already
have a Word document open, click on the File Button, click New, and click Create. A new
Word document will appear.
TA 7
Example:
Follow the directions
below to create this
table.
Click the Insert tab, Header button, select Blank (Three Columns). In the first placeholder, enter your Name and Assignment #TA-2. Select the next placeholder and enter
the current date. Select the last placeholder and delete it. Close Header & Footer. Save
as #TA-2 in the HomeworkTables folder, and print.
TA 8
Assignment #TA-3, Create a 4-Column Table with Centered Title and Subtitle, and use AutoFormat
The main title and subtitle of a 3-column table needs to be centered and usually of a different
font size. In cells, words are usually left aligned and numbers right aligned. Columnar headings can be centered, left aligned or right aligned. The AutoFormat gives it color and a polished
look.
Example:
Follow the directions
below to create this
table.
Figure T-3
While the title is still selected, click on the Font Size arrow and select 16.
Click the End key on the keyboard to place the cursor at the end of the line and press the
Enter key. (The End key is usually with the group above the arrow keys on your keyboard.)
Key in Rate ScheduleJanuary 1, 20xx (use current date). Notice it has the same formatting (Bold, Centered, Font Size 16) as the title because the formatting hasnt been turned off
yet. (If you see green wavy lines below the Rate Schedule information, ignore it; Word
thinks it is a sentence fragment error.)
Click the End key on the keyboard to place the cursor after the last word in the subtitle;
Press Enter twice.
Click the Bold button to turn it off; select Font Size 12 for the rest of the table.
TA 9
Select the table omitting the title and subtitle. (Place the pointer to the left of the first row,
hold down the left mouse button and drag down through the Dean Vimson row. All your
rows will be selected.)
TA 10
Ignore the red wavy lines under the names. Word does not have these names in its dictionary so it thinks they are misspelled. The red or green wavy lines wont print. If they bother
you, you can right click on the words and click Ignore and the wavy lines will go away.
You should, however, check to see that you did spell them correctly.
Click the Insert tab, Header button, select Blank (Three Columns). In the first placeholder, enter your Name and Assignment #TA-3. Select the next placeholder and enter
the current date. Select the last placeholder and delete it. Close Header & Footer. Save
as #TA-3 in the HomeworkTables folder, and print.
TA 11
Assignment #TA-4, Create a 5-Column Table with Centered Title and Subtitle, Centered Titles and Decimal Centered Amounts
Special Instructions:
Column headings may be centered over column or blocked at left of column.
Tables using both one and two-column headings should be aligned at the bottom of the
cell (Note that the first cell, Position, is aligned at the bottom of the cell.)
For two-line column headings in tables without gridlines, underline the bottom word of the
heading.
Gridlines are optional unless otherwise stated.
If gridlines are not used, underline column headings and double-space after heading.
Do not include $ with dollar amounts in columns. Dollar signs may be placed in Total Row.
All columns containing numbers should be right or decimal aligned.
All columns containing text should be left aligned.
The body of the table may be single or double spaced.
Tables within another document should be centered horizontally unless otherwise indicated.
Double space before and after the table.
Gridlines should not be used in titles.
Figure T-4
Set Line Spacing to Single Spacing (1.0) and Remove Space After Paragraph
TA 12
Key the title in ALL CAPS: SALARY CHART TABLES; Click the Center button.
Take ALL CAPS off; key in sub-title: Administrative Support Department. Do not be concerned about any formatting at this point (Centering, Bold, Alignment, etc.).
Press the Enter key 4 times to quadruple space after the sub-title.
Select the Insert tab, click the Table button, select 5 columns and 7 rows.
Place cursor in the first cell, press the Enter key, then key in Position (so it will be at the
bottom of the cell).
Key in Current, press the Enter key, key in Salary. Press the tab key and enter the data for
the first two rows.
In the 3rd row, key Administrative Assistant without pressing the Enter key between Administrative and Assistant. The cell is too short so it shows now on two lines. The cell will
be expanded later to accommodate the longest lines in a column. (Executive Assistant in the
same column will appear on two lines also.) Fill in the data in all but the Totals row.
When you are in the last row, the Totals row, press the Enter key before keying in the word
Totals to give a blank line above the Totals row. Tab to the next cell, press the Enter key
and key in the total for the Current Salary. Continue in this manner.
Before the formatting changes (Bold, Center, etc.) your table should look like the picture below. As you can see, it doesnt look yet like Figure T-4.
TA 13
Select both the Title and Sub-title and click the Bold button on the Home tab.
For column 1, you can quickly change the size of the columns by placing your pointer on
the borders between columns until you see two small lines with a double headed arrow;
then, hold down your left mouse button and drag it to the right until all the words in the first
column appear on one line.
Change the column widths of the other borders until they seem equal. You can adjust them
more than once to get the look you want.
Select all the columnar titles (Position - New Salary) and bold them.
Select columns 2-5 (Current SalaryNew Salary) and Center them by clicking on the
Center button on the Home tab.
TA 14
Hint: The longest entry (the Total entry $142,000.00) should look centered
under the heading.
Center your assignment vertically on the pagePage Layout tab, Click the Page Setup Dialog box launcher arrow, select the Layout tab, Vertical Alignment: Center, click OK.
Click the Insert tab, Header button, select Blank (Three Columns). In the first placeholder, enter your Name and Assignment #TA-4. Select the next placeholder and enter
the current date. Select the last placeholder and delete it. Close Header & Footer. Save
as #TA-4 in the HomeworkTables folder, and print.
TA 15
Assignment #TA-5, Create a 5-Column Table with Centered Title and Subtitle, Centered Titles and Decimal Centered Amounts
Follow the directions for Assignment #TA-4 and complete this assignment. It is the same type
of assignment.
Click the Insert tab, Put your Name and Assignment #TA-5, and current date in the
Header. Close Header & Footer. Save as #TA-5 in the HomeworkTables folder, print.
TA 16
Use the Format Painter button to copy the Underline/Bold/Center formatting to other
words by following the directions below:
Border Arrow
Select the next word Salary, underline it. Double click on the Format Painter Button
to copy the underline/center/bold formatting of the word Salary.
Select the next word, Bonus. When you lift up on the mouse button, notice that it
automatically has underline/center/bold formatting.
Select the next word, Increase
Select the last word, Salary
Click to put your cursor after the last underlined word in the last heading (Salary). Press the
Enter key. This puts a blank line between the headings and the data.
Click the Insert tab, click Header, Select Edit Header, Change the Assignment to #TA-6
and change the current date. Close Header & Footer. Save as #TA-6 in the HomeworkTables folder, print.
TA 17
Open a new Word document. If you do not see the horizontal and vertical rulers, click the
View tab and select Ruler on the Show/Hide toolbar.
Use Times New Roman, 12 fonts.
Create the Block letter down to the table heading. (Your lines may not end the same.)
Bold and Center the title and subtitle of the table. Italicize the subtitle.
Create the table and enter the information. Right Align the data in the last two columns.
Apply AutoFit to Contents.
Apply Table AutoFormat of your choice. Select the table and center it horizontally.
After entering the 30%, click outside the table under Doctor, and press the Enter key.
Press the Enter key 5 times to add another 1 to the top margin.
The Eastern Industrial Medical Society is holding its annual convention at the Holiday Inn
East and Hilton East in Harrisburg, PA, from December 15th 19th. Approximately 3,550
health professionals will be in attendance. The following chart shows the approximate breakdown: 2
THE EIMS MARKET
Data From Last Year, 20xx
Organization
Medical Schools
Health Organizations
Doctors
|
# of Attendees
1,513
962
1,075
% of Attendees
43%
27%
30%
When you click here, and press the Enter key, it will double space after the table to the rest of the letter.
TA 18
If you plan to participate, please send us a partial list of your products so we can advertise
them in the convention booklet. 2
May we hear from you soon?
Very truly yours
Robert Gentry
Convention Director
xx
Click the Insert tab, Put your Name and Assignment #TA-7, and current date in the
Header. Close Header & Footer. Save as #TA-7 in the HomeworkTables folder, print.
TA 19
b) cell
c) grid
b) Insert tab
c) Layout tab
3. At the end of a table, what key do you depress to add another row? ______
a) Tab key
b) Enter key
c) End key
b) Height
c) Width
b) View
c) Insert
b) Right aligned
c) Centered
TA 20
b) Right aligned
c) Centered
TA 21
Reports
Bound & Unbound Reports
FBLA-PBL Format
RPTS 1
COVER PAGES
BOUND AND UNBOUND REPORTS
Check with your instructor or employer to see what form is preferred for reports you need to
create. There is a lot of variation between authorities on how to handle title pages, spacing,
headers, references, and other parts of reports. Four popular style manuals are The MLA Handbook, The Chicago Manual of Style, The APA Manual, and the Gregg Reference Manual. They
contain acceptable formats for citing books, magazines, newspapers, brochures, online journals, e-mail messages, and other sources. This section will acquaint you with a popular report
style that will make it easy to adapt to another style when necessary.
Objectives
When you complete this unit, you will be able to:
RPTS 2
RPTS 3
RPTS 4
At the bottom of the Cover Page, select the words in the box and key in the following information:
This is a report detailing the formatting for Unbound Reports following the guidelines printed
in the FBLA-PBL Format Guide. Some entries were added that refer to MS Word 2010.
RPTS 5
Assignment #RPTS-3, Creating an Unbound Report with Endnotes and References Pages
General Guidelines for the unbound report:
2 Top Margin
1 Side Margins
Double spaced body
First page not numbered; second page to
the end of the report has numbers at upper
right side of page header.
Enumerated (numbered) and bulleted items
are single spaced.
Open a new Word documentClick Start, All Programs, Microsoft Office, Microsoft Word
2010.
Click the Home tab and set fonts to Times New Roman, 12. If print seems too small, click
the View tab, click on 100% button.
Click the Line Spacing arrow to set line spacing at 2.0 (Double space).
At the 2 top margin, key in the heading (UNBOUND REPORT FORMATTING) in all capital
letters. You can do the formatting all at one time latercenter, bold, etc. Press the Enter key
twice to quadruple space to the first Side Heading. Key in the first Side Heading (Standard
Margins).
UNBOUND REPORT FORMATTING
Standard Margins
Move the First Line Indent on the ruler to half an inch so every time you press the Enter
key at the end of a paragraph, it will automatically indent 5 spaces. (If you do not see a
Ruler, click the View tab, and check Ruler box.)
RPTS 6
Key in the first paragraph below. Press the Enter key once to double space to the next side
heading (Page Numbering). Continue until you have typed the Enumerated or Bulleted
Items side heading and the first paragraph (as shown below).
Notice that the Page Numbering side heading is indented, and also the side headings for
Long Quotes and Enumerated or Bulleted Items. The bolding and removing the automatic indenting to the side headings will be done all at once after the report is keyed in.
Standard Margins
The left and right and bottom margins are one inch. The top margin is two inches on the first
page; all remaining pages are keyed with one-inch top margin. The bottom margin of one inch may
vary to prevent a side heading or first line of a paragraph from printing as the last line on a page
(orphan), or the last line of a paragraph from occurring at the top of a new page (widow).
Page Numbering
The first page of a report is not numbered. On the second and following pages, place the page
number in the upper right side of the page header 0.5 inches from the top of the page. Reference pages
should also be numbered.
Long Quotes
Quoted material of four or more lines should be single spaced, indented 0.5 inches from both
the left and right margins, and double spaced above and below the quoted material. If the rest of the
report has 5-space paragraph indentions, the quote can have a 5-space paragraph indention.
Enumerated or Bulleted Items
Indent numbered or bulleted items 0.5 inches from the left margin; the lines will be blocked at
the beginning of the first word of each line. The right margin remains at one inch.
RPTS 7
Put your cursor on the small Left Indent square and drag it over to the
half inch mark to increase the left indent of the quote by 0.5. Decrease
the right margin by 0.5 also.
Click at the end of the paragraph under Enumerated or Bulleted Items ending with the
words one inch. Press the Enter key to double space. Key in the information below
beginning with Double space to the items.
at the beginning of the first word of each line. The right margin remains at one inch.
Double space to the items.
Single space individual items of more than one line and double space between them.
The lines will automatically word wrap (flow) to the next line.
Double space from the bulleted items to the next paragraph.
Headings and Subheadings
RPTS 8
Decrease Indent
Click on the line with the extra bullet, and click the bullet icon again. It will disappear.
Double space after the side heading (Headings and Subheadings) and key in the following
information. Select and underline the paragraph headings.
Main heading. Center the main heading in ALL CAPS and bold over the body.
Side headings. Begin side headings at the left margin. Capitalize the first letter of the first word
and all other main words in each heading. Bold the side headings.
Paragraph headings. Indent paragraph headings 0.5 inches from the left margin. Capitalize the
first letter of the first word only. Underline the heading and follow it with a period.
RPTS 9
At this point you see the endnote separator line shown below. The default numbering is i, ii, iii,
etc. You need numbering: 1, 2, 3, etc.
Click Apply.
Click before the endnote number and press the tab key to indent the endnote. Press the right
arrow key on the keyboard once to place your cursor after the endnote number.
Enter the first endnote information. (Disregard the wavy lines under the words)
Select the endnote information and change the fonts to Times New Roman, 12, to match the
rest of the document fonts. Italicize the article.
RPTS 10
After the endnote in the Paragraph Headings, double space to the next paragraph and continue:
Endnotes
Endnotes are placed at the end of the report, and the endnote is cited by a superscript
number. The endnotes page has the same top and side margins as the first page of the report (2inch top margin, 1-inch side margins) and is numbered. Quadruple space after the heading to
the Endnotes. Each endnote is single spaced with a double space between endnotes. The first
line of each endnote is indented 0.5 inches from the left margin; all other lines begin at the left
margin.
After the period at the end of the sentence above, on the References tab, click Insert Endnote.
Move the cursor to the right of the 2 and enter the information for the second endnote.
Click after the endnote in the last sentence of the paragraph and double space to the next
paragraph.
RPTS 11
In Microsoft Word, you can eliminate the endnote/footnote separator by selecting the View tab,
select Draft, click on the References tab and select Show Notes. The Endnote Pane shows at the bottom. Click the arrow, and click to select Endnote Continuation Separator. Select and delete the line.
Click the arrow again to select the Endnote Separator. Select and delete the line.
References
All references cited are listed alphabetically under the heading REFERENCES or BIBLIOGRAPHY or WORKS CITED. The page has the same top and side margins as the first page of the report
and is numbered. Each reference is single spaced with a double space between references. The first line
of each reference begins at the left margin (hanging indent); all other lines are indented 0.5 inches from
the left margin.
Enter the third endnote as shown below. Follow the directions given for keying in endnotes
1 and 2.
RPTS 12
italicized. Titles of articles should be placed in quotation marks. Journal or magazine titles should be
italicized. The title or description of materials found on Web sites or other Internet sources should be
surrounded by quotation marks.
Press the Enter key several times to make a 2 top margin. (It might be easier to change to
single spacing and press the Enter key five times.)
Key in the word ENDNOTES, in all capital letters. Select, bold and center ENDNOTES.
RPTS 13
The Endnote Pane shows on the bottom of the screen. Click the arrow to select Endnote
Continuation Separator.
Drag to select the Endnote Separator line; depress the Delete key on the keyboard.
Click the arrow again to select the Endnote Separator also. Select and delete it. Then close
the Endnote Pane.
The removal of the Endnote Separator left a small paragraph mark which contributes to a little
more space between the heading and the endnotes. You can quickly remove some of the extra
space by selecting the paragraph mark under the heading and making it only font size 4.
RPTS 14
RPTS 15
REFERENCES
4
RPTS 16
Select Page Numbering. When you release the mouse button, notice that it is Bold and Left
Aligned.
If you should lose your Format Painter, while a side heading is still selected double click
again on the Format Painter button.
Select Endnotes.
Select References.
Write with a pen your name, Assignment #RPTS-3 and current date in the Header on
the left side. (You cant use the header feature because it would delete the page numbers.) Save as #RPTS-3 in the folder HomeworkReports. Print.
RPTS 17
A bound report assumes that it will be in a final form that needs an extra 0.5 left margin to
allow for the report binder. Everything else remains essentially the same as for an unbound report. The following title page is an example of one created by a student, not a template.
A summary from
Dale Carnegies Book How to Win Friends and Influence People
Submitted by
Students Name
Prepared for
Dr. James T. Horne
MGT 401
Arizona State University
RPTS 18
Key in all the lines on the Title Page on the previous page. Italicize where necessary.
Click OK.
On the Home tab, click the Font dialog box launcher arrow.
Your name and current date are on the Title Page of the report. Write #RPTS-4 in pen
by your name. Save as #RPTS-4 in the folder HomeworkReports. Print.
RPTS 19
Being successful in getting people to like you is not only very satisfying but it
plays a large role in a successful friendship, marriage or business. It is not hard. It does
take practiceand what better time to start than now. Follow these six techniques to a
fuller and happier life.
#1Become Genuinely Interested in Other People
Take a lesson from your pet dog. It is one of the few animals that dont have to
work for a living. A hen lays eggs, a cow gives milk, and a canary sings. A dog makes
its living by giving you love. You can make more friends in two months by becoming
genuinely interested in other people than you can in two years by trying to get other
people interested in you.
#2Smile
Actions speak louder than words, and a smile says I like you. You make me
happy. I am glad to see you. Professor James V. McConnell, a psychologist at the
Bound & Unbound Reports
RPTS 20
RPTS 21
diversity of his knowledge. No matter who he was talking to, he always knew what to
say. And how was this done? Whenever Roosevelt expected a visitor, he sat up late the
night before reading up on the subject in which he knew his guest was particularly interested.3 (Endnote #3) The road to a persons heart is to talk about what they treasure most.
#6Make the Other Person Feel Important, and do it Sincerely
Give honest appreciation and praise without trying to get something out of the
other person in return. The deepest urge in human nature is the craving to be appreciated. Others want what you want, which is a feeling of importance and recognition of
your true worth. Remember to give honest praise and appreciation.
ENDNOTES
(QS)
1
Dale Carnegie, How to Win Friends and Influence People, Pocket Book, a division of Simon & Schuster, Inc., 2004, p. 119.
3
Charles Schnepf, Theodore Roosevelt, Man of the Times, Lexington, KY, University Press, 2005, p. 301.
RPTS 22
References have:
Hanging Indentssecond line indented
Last name first
No page numbers
Alphabetized entries
REFERENCES
(QS)
McConnell, James V. Communication Techniques For Results, Journal of Psychology.
January 2005.
Carnegie, Dale. How to Win Friends and Influence People. Pocket Book, a division of
Simon & Schuster, Inc., 2004.
Schnepf, Charles. Theodore Roosevelt, Man of the Times. Lexington, KY: University
Press, 2005.
Dont forget to add page numbers, and omit the page number on the first page of the report.
Your Endnotes and References should be the same font style and size as the rest of the report.
Click the Insert tab, Header button, and select Edit Header. On the first page of your
report, put your name, Assignment #RPTS-5, and current date on the left. Close the
Header & Footer. Save as #RPTS-5 in the folder HomeworkReports. Print.
RPTS 23
Key in: TABLE OF CONTENTS. Select it and click the Bold and Center buttons.
Press the Enter key four times to quadruple space to the first line.
Click the Align Text Left button to place the cursor at the left margin.
Deselect Bold.
Key in: Preface, press the Tab key, and enter ii. Double space to the next listing.
RPTS 24
TABLE OF CONTENTS
Preface ................................................................................................................................................. ii
List of Contributors............................................................................................................................. iv
Introduction
Philosophy ............................................................................................................................... 2
Purpose .................................................................................................................................... 3
Software Comparison
Cost Comparison ..................................................................................................................... 5
Hardware Requirements .......................................................................................................... 6
Implementation Plan ................................................................................................................ 7
Training Needs....................................................................................................................... 12
Miscellaneous Factors ........................................................................................................... 15
Summary and Recommendations
Summary ................................................................................................................................ 19
Recommendations.................................................................................................................. 23
References.......................................................................................................................................... 28
Appendices
Appendix A: Glossary of Terms ............................................................................................ 32
Appendix B: Organizational Chart ........................................................................................ 36
Index ............................................................................................................................................... 37
On the Insert tab, click Header, select the Blank (Three Columns) header. Select the
first placeholder and enter you name and assignment #RPTS-6. Select the second
placeholder and enter the current date. Select the third placeholder and delete it. Save
in the folder HomeworkReports as #RPTS-6, and Print.
RPTS 25
1. Placeholders are:
a) Places to store information
b) Used with templates to enter information
c) Found on the References tab
2. The first page of a report has a top margin of:
a) 2
b) 2 1/2
b) Single spaced
c) Indented 1
b) Enumerated bullets
c) References
6. How many lines of quoted material are needed in order to be single spaced and indented an
extra 0.5?
a) 3 or more
b) 4 or more
c) 5 or more
7. To remove an extra bullet or number on a line, but keep the extra line:
a) Click on the line, click on the bullet or number button
b) Click on the line, press the Delete key on the keyboard
c) Click on the bullet or number icon twice
8. What ribbon tab is used to insert Endnotes:
a) Home
b) Insert
c) References
2007-2011 Ellsworth Publishing Co.
www.EllsworthPublishing.com
RPTS 26
b) References
c) Separator lines
10. With Single Spacing, how many times do you press the Enter key after the Endnote heading?
a) 2
b) 3
c) 4
11. How many times do you press the Enter key after the References heading?
a) 2 (Double)
b) 3 (Triple)
c) 4 (Quadruple)
b) Page Layout
c) Home
b) Insert
c) Page Layout
16. The path for expanding the character spacing of the heading of a cover page:
a) Home tab, Layout tab, select Character Spacing
b) Insert tab, Font dialog box arrow, Advanced tab
c) Home tab, Font dialog box arrow, Advanced tab
17. The Em dash is made by keying:
a) 2 hyphens together, no spaces before or after
b) 3 hyphens together, no spaces before or after
c) 1 hyphen, 1 space before and after
Bound & Unbound Reports
RPTS 27
Mail Merge
Simple Mail Merge
MM 1
Objectives
When you complete this unit, you will be able to:
TITLE FIRST
NAME
LAST
NAME
ADDRESS Line 1
CITY
STATE ZIP
CODE
Mrs.
Dina
Goodman
Gilbert
AZ
85234
Mr.
Dale
Brown
Gilbert
AZ
85246
Mrs.
Jeannie
Hammond
Chandler
AZ
85224
Mr.
Don
Ellsworth
Mesa
AZ
85202
MM 2
MM 3
Click Create.
When the New Address List dialog box comes up, enter the information below. Tab to each field;
after Address Line 1, tab to new
field (skip any fields not shown,
such as Address 2, etc.).
TITLE FIRST
NAME
LAST
NAME
ADDRESS Line 1
CITY
STATE ZIP
CODE
Mrs.
Margaret
Hooks
AZ
85224
Mr.
Don
Holmes
AZ
85202
Mrs.
Susan
Jacobson
Chandler
AZ
85226
Mr.
Jorge
Reyes
Queen Crk AZ
85242
The Save Address List dialog box appears. Select your USB drive, New Folder, enter HomeworkMail Merge, press Enter. Double click on HomeworkMail Merge folder to select
it. Select the File Name: area and enter Line of Credit Appreciation List 6-27-20xx (enter
the current year), click Save, click OK.
MM 4
On the Home tab, set Arial 11, single spacing (1.0), and Remove Space after Paragraph.
Space down so Current Date is about 2 from the top of the paper. Enter current date.
At the Insert Address block dialog box, preview (on right) to be sure your first name on the
mailing list appearsMargaret Hooks. If not Hooks name, click the navigation buttons
until the correct name appears. Click OK to accept.
Press the Enter key 2 times to the body of the letter. Enter the letter so it looks like the
letter below. (Its ok if your sentences word wrap differently.)
Navigation buttons
MM 5
Your name and assignment number appears on each letter. Click the File Button,
click Save As, Select your USB drive. Double click the HomeworkMail Merge folder.
In File name: area enter #MM-1, and Save.
MM 6
If you need to re-open your letters to correct errors you missed, open the merged letter so it is
on the screen. Click on Mailings, Start Mail Merge, and Step by Step Mail Merge Wizard. Go
to Sept 4 of 6 and continue from there to make corrections.
Assignment #MM-2, Using a Template Letter with the Mail Merge Wizard
Some letter templates have attractive graphics and can be used in mail merge. These letters usually do not follow the correct letter formats taught in keyboarding classes (Microsoft designers
are not typing teachers!). Adjustments will be made in Step 4 of 6 below.
Step 1 of 6:
Select Letters.
Click Next: Starting document.
Step 2 of 6:
Select Start from a template.
Click on Select template.
In the Select Template dialog box, click on the Letters tab.
Scroll to select the Oriel Merge Letter, click OK.
Click Next: Select recipients.
Step 3 of 6:
Under Select recipients, click in Use an existing List.
Under Use an existing List, click Browse.
In HomeworkMail Merge folder, click on Line of Credit Appreciation List 6-27-20xx.
Click Open, Click OK.
Click Next: Write your letter. (Bottom right)
Step 4 of 6: (Begin by deleting the letter formatting in the template:)
Hold down Ctrl key while depressing the A key to Select All. On the Home tab, click the
Line Spacing button and:
Click 1.0 and Remove Space Before/After Paragraph (so both show Add Space )
Click Line Spacing Options and under Spacing, be sure Before and After show 0 pt
MM 7
Deselect, and space down to make date approximately 2 from top of letter (1 on side ruler).
Click on [Pick a date]. Click on the 3 dots in front, and Delete. Type the current date such as
July 12, 20xx. The format used by the template (7/12/20xx) is not correct for a letter.
Press the Enter key until there is at least 1 from the Date to the AddressBlock. Place the cursor after AddressBlock, and press Enter key once to double space to GreetingLine.
Click on the first line of the letter area and type a few words of the letter below, click at the
beginning of the line and press the Enter key to double space from the GreetingLine. (When
you press the Enter key after GreetingLine like in AddressBlock, the pre-programmed template adds extra space even though we took it out. Templates are like that.) Finish the letter.
At the end of the letter, press the Enter key once.
Select [Type the Closing]. Type the word Sincerely and press the Enter key 4 times.
Type your name and Assignment #MM-2. Place Bank name under your name.
Be sure your letter is spaced correctly as shown below.
ADD INFORMATION IN THE RIGHT SIDE FOR NATIONAL BANK ONE.
[2 top margin]
2
2
MM 8
Step 5 of 6:
Click Previous: Write your letter if you need to change something. Notice that the Address
Block and Greeting Lines are Bold (error on the template). On the letter that is showing, select those lines and click the Bold button to deselect Boldit will change on all letters.
Click Next: complete the Merge
Step 6 of 6:
Your name and assignment number appears on each letter. Under Merge, click on Print.
Save as File name: #MM-2 in HomeworkMail Merge. Save.
Assignment #MM-3, Create Letterhead and Use the Mail Merge Wizard
Step 1 of 6:
Select Letters
Click Next: Starting document
Step 2 of 6:
Select Use the current document
Click Next: Select recipients
Step 3 of 6:
Select Type a new list
Click Create
In the New Address List dialog box, enter the address list below.
TITLE FIRST
NAME
LAST
NAME
ADDRESS Line 1
CITY
STATE ZIP
CODE
Mrs.
Dina
Goodman
Gilbert
AZ
85234
Mr.
Dale
Brown
Gilbert
AZ
85246
Mrs.
Jeannie
Hammond
Chandler
AZ
85224
Mr.
Don
Ellsworth
Mesa
AZ
85202
Save the list as File name: Reference Request List 8-30-20xx in your HomeworkMail
Merge folder. Click OK in Mail Merge Recipients box.
MM 9
Step 4 of 6:
Create a letterhead
Select the Insert tab, click on the Clip Art button. Search for: Employment.
Click the picture that most reflects looking for a job. The picture is inserted into the letter.
Resize the picture to about an inch wide.
The top margin is too much with the clip art so make the top margin 0.5:
Select Page Layout tab, Margins. Click on Custom Margins, Margins tab. Reduce the
Top Margin to 0.5. Click OK.
Set the Line Spacing at Single Spacing (1.0). Remove Extra Space After Paragraph.
Place the cursor after the picture.
Click the tab area on the ruler until you see a Right Tab. Then click the ruler at the right
margin to place a right tab there.
Press the tab key. The cursor will move to the tab stop. Type the first line as shown below.
Press the Enter key, press the Tab key and type the Email address.
Press the Enter key. Press the Backspace key once to remove the underline from the Email.
Press the Enter key 4 times to leave a lot of space after the heading.
Put the cursor after the Email address (after .com), and click the Bottom Border button to
create the dividing line.
MM 10
MM 11
Step 5 of 6:
Look at the letters and see if they are formatted and spelled correctly.
Click Next: Complete the merge.
Step 6 of 6:
Be sure your name and assignment #MM-3 is in the Signature Line. Under Merge, Click
Print.
Save as File name: #MM-3 in HomeworkMail Merge. Save.
b) Tab key
c) Shift/Tab keys
3. In the Mail Merge Recipients dialog box, can recipients be added or removed?
a) Yes
b) No
b) 1/10/20xx
c) 10 January 20xx
MM 12
Itineraries
FBLA-PBL Format
Itineraries
IT 1
ITINERARIES
Itineraries are an efficient way of detailing travel information so important dates or meetings
are not overlooked. They dont take long to create and can save time and money due to efficient planning.
Objectives
When you complete this unit, you will be able to:
Create itineraries
Set tab stop on MS Word ruler
Set Hanging Indent
Use Format Painter to copy formatting
This is an example.
Directions begin on the
next page.
Itineraries
IT 2
Press the CAPS LOCK key and type the heading: ITINERARY
Note: Dont worry about centering and boldingyou can do that later in fewer steps than to stop
and format each one as you go.
Press the Enter key twice to double space (leave one blank line between lines of type)
Press the CAPS LOCK key again to deselect all capital letters.
Type your name and assignment number: (such as: Mary Brown, #IT-1)
Type the date: December 10-13, 20-- (Enter the correct year)
Double space and type the first side heading: Sunday, December 10
Itineraries
IT 3
Key in: Depart Chicago Midway Airport, Southwest Airlines, Flight 1544, nonstop, take
snack along (no lunch served).
Double space.
Key in: Arrive San Francisco International Airport. Call shuttle to Hilton Hotel (415) 3954444. Cost $8.00.
Double space. Press the Tab key. Key in: 5:30 p.m.
Press the Tab key. Key in: Depart hotel for Chinatown visit.
Double space. Key in the rest of the itinerary following the same procedures as above.
9:00 a.m.
Reminder:
12:00 p.m.
3:00 p.m.
Tuesday, December 12
9:00 a.m.
7:00 p.m.
Itineraries
IT 4
Wednesday, December 13
9:30 a.m.
12:20 p.m.
7:15 p.m.
Go to the top of your paper, and select the heading and subheadings (first three lines) and
bold and center them.
Select the first side heading (Sunday, December 10); bold it.
Double click on the Format Painter button to copy the formatting (bold).
Select each side heading. When you lift up the mouse button, they will each be bold.
Your name and assignment number appears in the sub-heading. Click the File tab,
click Save As. Select your USB Drive. Click on New Folder to create a folder called
HomeworkItineraries. Save as File name: #IT-1, and Print.
Use Times New Roman, 12, fonts. 2 top margin, tab and hanging indent, heading in CAPS.
Itinerary
Student Name, #IT-2
June 12-14, 20-Monday, June 12
10:00 a.m.
2:20 p.m.
5:10 p.m.
Itineraries
IT 5
Tuesday, June 13
8:00 a.m.
Meeting of FBLA Advisors in Board Room.
11:00 a.m. Meeting in Crown Room A. Bring outline containing suggested corrections to the
Format Guide.
2:00 p.m.
Competitions in Blue Room (basement).
Wednesday, June 14
9:00 a.m.
Competitions in Blue Room (basement).
2:00 p.m.
Students leave on busses for the airport. Take car back to Budget.
4:00 p.m.
Depart Springfield Airport, American Airlines, Flight 2600. One stop in Dallas.
6:00 p.m
Depart Dallas, American Airlines, Flight 1245, to Phoenix.
6:45 p.m.
Arrive in Phoenix.
Your name and assignment number appears in the sub-heading. Save in the folder
called HomeworkItineraries. Save as #IT-2, and Print.
Itinerary
Student Name, #IT-3
October 9-11, 20-Friday, October 9
10:00 a.m. Depart San Diego International Airport, US Airways, Flight 999. One stop in
Denver.
2:20 p.m.
Depart Denver, US Airways, Flight 1188, to Tampa, Florida.
7:10 p.m.
Arrive Tampa Airport. Car waiting at Alamo Rental Cars.
Saturday, October 10
8:00 a.m.
Conference at Marriott Hotel.
Reminder: Call Jeffrey Jones and see if UPS package was sent.
Sunday, October 11
9:30 a.m.
Depart hotel for airport.
11:25 a.m. Depart Tampa Airport, US Airways, Flight 204. Non-stop, lunch served.
1:40 p.m.
Arrive San Diego International Airport.
Your name and assignment number appears in the sub-heading. Save in the folder
called HomeworkItineraries. Save as #IT-3, and Print.
Itineraries
IT 6
ITINERARIES QUIZ
On a separate sheet of paper, write the letter that most correctly answers or completes the question This is Assignment #IT-4 These questions may appear on a test Follow teacher instructions
for turning it in.
1. Itineraries are an efficient way of detailing _____.
a) A personal phone book
b) Travel information
c) Outlines for a meeting
2. If you do not have a ruler showing above your document, what tab contains the ruler information? _____
a) Home
b) Page Layout
c) View
3. Line Spacing for Itineraries is _____.
a) Single
b) Double
c) 1.5
4. Between paragraphs of an Itinerary, it is _____.
a) Single spaced
b) Double spaced
c) 1.5 spaced
5. The second line indent is often referred to as the _____.
a) Hanging Indent
b) Left tab Indent
c) Margin Indent
6. The button to double click to copy formatting to several different locations in a document is
the _____.
a) Format Copy
b) Painter Format
c) Format Painter
Itineraries
IT 7
Agendas,
Minutes &
News Releases
FBLA-PBL Format
AMN 1
AGENDAS
Agendas are simply an outline of the topics to be covered in a meeting. The topics most often
change at every meeting. An agenda helps to keep the meeting on track so everything can be
covered. Usually members will be asked ahead of time if there are any topics they would like to
have covered at the next meeting and those topics are included on the Agenda.
Objectives
When you complete this unit, you will be able to:
This is an example.
Directions begin on the
next page.
AMN 2
Press the CAPS LOCK key and type the heading: FUTURE BUSINESS LEADERS OF
AMERICA. Dont Bold it until you have typed three lines in the headings.
Press the Enter key twice to double space (leave one blank line between lines of type)
Press the CAPS LOCK key again to deselect all capital letters.
Type a 1. and press the Tab key. By default (pre-set by Microsoft) the cursor will indent
tabs 0.5. Type: Call to Order Student name, Assignment #AMN-1, Chief Executive
Officer
Now would be a good time to go back to the top and select the first three lines (headings),
Bold and Center them. Then place your cursor after Officer in the Call to Order line, and
double space to the next agenda item. (Sometimes it is easier this way because you dont
have to deselect bold and Left Align the cursor after formatting the headings.)
The agenda for Assignment #AMN-1 is on the next page. Be sure your Agenda looks like
that when you are finished. Single space the entries and double space between entries.
AMN 3
2.
3.
4.
5.
6.
7.
Unfinished Business
8.
New Business
9.
10.
Adjournment
Your name and assignment number appears in the first line of the Agenda. Click the
File tab, click Save As. Check the Save in: area. Create a folder called Homework
Agendas, Minutes & News Releases. Save as #AMN-1, and Print.
AMN 4
2.
3.
4.
5.
Unfinished Business
Winter Dance
6.
New Business
Car Wash
7.
Announcements
March of Dimes Walk-A-Thon
8.
Adjournment
Your name and assignment number appears in the sub-heading of the Agenda. Click
the File tab, click Save As. Check the Save in: area. Save in HomeworkAgendas,
Minutes & News Releases. Save as #AMN-2, and Print.
AMN 5
MEETING MINUTES
It is important to keep good minutes of meetings so you know who attended, what responsibilities were assigned, announcements of future events for planning purposes, etc.
Objectives
When you complete this unit, you will be able to:
This is an example.
Directions begin on the
next page.
AMN 6
Press the CAPS LOCK key and type the heading: WEST HIGH SCHOOL, FBLA
Note: Dont worry about centering and boldingyou can do that later in fewer steps than to stop
and format each one as you go.
Press the Enter key twice to double space (leave one blank line between lines of type)
Press the CAPS LOCK key again to deselect all capital letters.
Press the Enter key four times to quadruple space to the first Side Heading: Call to Order
Double space from the side headings to the paragraph information. Double space from the
paragraph information to the next side heading.
After the last side heading, press the Enter key four times to quadruple space to the name of
the Secretary.
AMN 7
Call to Order
The regular meeting of the West High School FBLA chapter was called to order on Tuesday,
December 1, 20, at 3:30 p.m. President John Beckstead called the meeting to order with Secretary (enter your name) recording minutes.
Attendance
All members were in attendance.
Minutes
The minutes of the November 1, 20, meeting were read. Justin Owens moved to approve the
minutes as read. They were seconded and approved.
Treasurers Report
Treasurer Audra Ellsworth reported a chapter balance as of December 1, 20, of $450.25. The
report was filed.
Unfinished Business
The date for the Spring Dance was announced. It will be held February 11, 20, in the gym.
The price per person will be $5 each or $9 per couple.
New Business
A car wash at the Standard gas station near the high school was suggested as a fund raiser to
help needy FBLA members raise the money to go to the national conference in Chicago. Standard has agreed to let us use their premises for the car wash. A date will be decided at the next
meeting.
Announcements
Reminder for all members to begin collecting pledges for the March of Dimes Walk-A-Thon.
Adjournment
Agendas, Minutes, News Releases
AMN 8
There being no further business, the meeting was adjourned at 4:10 p.m.
Select heading and sub-headings (first two lines) and bold and center them.
Double click on the Format Painter button to copy the formatting (bold).
Select each side heading. When you lift up the mouse button, they will each be bold.
Click on the Format Painter button when you are finished to deselect it.
AMN 9
Your name and assignment number appears in the last lines of the Minutes report.
Click the File tab, click Save in the folder HomeworkAgendas, Minutes & News Releases. Save as #AMN-3, and Print.
AMN 10
AMN 11
NEWS RELEASES
A news release to a newspaper needs to have contact information in case of questions and clear
and complete information about the subject matter.
Objectives
When you complete this unit, you will be able to:
This is an example.
Directions begin on the
next page.
AMN 12
NEWS RELEASE
###
AMN 13
Your name and assignment number appears in the first lines of the News Release.
Click the File tab, click Save in the folder HomeworkAgendas, Minutes & News Releases. Save as #AMN-5, and Print.
NEWS RELEASE
Contact: (Your Name, #AMN-6), FBLA Advisor
West High School
1800 E. Center Street
Phoenix, AZ 85007-0032
602-312-6777
Release, October 12, 20
ARIZONA FBLA DELEGATES WIN 25 COMPETITIONS
Twenty West High School Future Business Leaders of America members went to the
National FBLA conference in New York and won 25 competitions in Word Processing
and Excel. They competed against 7,000 students from other chapters.
The 20 West High FBLA members worked and earned the money to go. They had the
support and help from all the other FBLA members at West High. Thanks to all in the
community that attended the yard sale and car wash fund raisers.
###
Your name and assignment number appears in the first lines of the News Release.
Click the File tab, click Save in the folder HomeworkAgendas, Minutes & News Releases. Save as #AMN-6, and Print.
AMN 14
2. How many times do you press the Enter key to leave one blank line between lines of information?
a) 1
b) 2
c) 3
3. How many times do you press the Enter key to obtain a 2 top margin?
a) 3
b) 5
c) 7
b) 1 inch
c) 1 inch
5. The form that summarizes information about Unfinished Business, New Business, Announcements of future events, Treasurers report, etc. is:
a) An Agenda
b) a News Release
c) Minutes
c) Copy formatting
b) Insert
c) Design
8. To create footnotes that have a Different First Page, the path is:
a) Insert, Page Number, Design tab
c) Design, Home, Different First Page
b) 2
c) Quadruple space
2007-2011 Ellsworth Publishing Co.
www.EllsworthPublishing.com
AMN 15
Outlines
FBLA-PBL Format
Outlines
OL 1
OUTLINES
An outline is very brief and lists only the important points without elaborating on them. The
outline identifies the topics that are to be discussed either in written form or in a speech and the
sequence in which they are to be introduced. The structure of an outline may contain several
levels of subtopics under each main topic.
Objectives
When you complete this unit, you will be able to:
Create an Outline.
Obtain the Ruler.
Set Tabs on the Ruler.
Use Header Placeholders.
Create an Outline Right Aligning
the Roman Numerals.
This is an example.
Directions begin on the
next page.
Outlines
OL 2
Press the CAPS LOCK key and type the heading: FORMATTING OUTLINES
Select the heading and Bold and Center it. Press the END key to place cursor at the end
of the line.
Press the Enter key four times to quadruple space after the heading.
Click the Bold button to deselect it; click the Left Align button to return the cursor to the
Left Margin.
OL 3
Follow the directions below this illustration to enter the rest of the first part of the outline:
I.
VERTICAL SPACING
A.
B.
Title of Outline
1. Two-inch top margin
2. Followed by a quadruple space
Major Headings
1. First major heading preceded by a quadruple space; all others preceded by a
double space
2. All major headings followed by a double space
3. All subheadings single-spaced
Type an I. (use the capital i) and press the Tab key. Type: VERTICAL SPACING
Press the Enter key twice to double space (leave one blank line between lines of type).
Press the Tab key and type A., press the Tab key, and type: Title of Outline
Press the Enter key, Tab twice, and type: 1. Two-inch top margin [Press the Spacebar 2
times after the 1. (one).]
Press the Enter key, Tab twice, and type: 2. Followed by a quadruple space
Press the Enter key, Tab once, and type: B., press the Tab key, and type: Major Headings
Press the Enter key, Tab twice, and type: 1. First major heading preceded by a quadruple space; all others preceded by a double space
Notice that the second line is not lined up properly. Depress the Numbering button on the
Home tab to line up numbered items.
Outlines
OL 4
Press the Enter key. The Numbering button you depressed automatically assumes you want
to line up numbers and entered the next number for you (2.). Type: All major headings followed by a double space
Press the Enter key three times to double space to the next section of the outline. Normally
you would only press the Enter key two times, but one of the Enters was taken to turn off
the automatic numbering. So, you needed two more.
HORIZONTAL SPACING
A.
B.
III. CAPITALIZATION
A.
B.
C.
D.
Note:
FBLA-PBL allows Roman numerals to be either left or right aligned. To be right aligned, you
would have to use the decimal tab.
On the Insert tab, click Header, select the Blank (Three Columns) header. Select the
first placeholder and enter you name and assignment #OL-1. Select the second placeholder and enter the current date. Select the third placeholder and delete it. Close the
Header & Footer. Click the File tab, click Save As. Select your USB Drive. Click the
New folder button and create a folder called HomeworkOutlines. Double click the
new folder and save as File name: #OL-1, and Print.
Outlines
OL 5
I.
EQUIPMENT 2
A. Computer
1. Drives
a. Types
(1) Hard
(2) Floppy
(3) USB
(4) CD
b. Capacity
(1) Hard
(2) Floppy
(3) USB
(4) CD
2. RAM
B.
Monitor
C.
Modem
D. Mouse
E.
Printer
F.
Router
G. Scanner
II.
SOFTWARE
A. System
1. Linux
2. Microsoft Windows
3. Mac OS
III. APPLICATIONS
A.
Database
B.
Presentation
C.
Spreadsheet
D.
Word Processing
Outlines
OL 6
On the Insert tab, click Header, select the Blank (Three Columns) header. Select the
first placeholder and enter you name and assignment #OL-2. Select the second placeholder and enter the current date. Select the third placeholder and delete it. Close the
Header & Footer. Click the File tab, click Save As. Save in the HomeworkOutlines
folder as #OL-2, and Print.
Set the Left Align tabs as necessary to create the outline on the next page.
After the Heading, space down the correct amount of space to the first section of your outline. Press the tab key and type the first Roman numeral (I.). Continue with the outline.
Always press the tab key first before entering a Roman numeral. Notice later how all the
Roman numerals line up at the decimal.
Outlines
OL 7
Now that you have finished the Outline section, you should make the AutoCorrect/
AutoNumbering as it was in the beginning:
Outlines
OL 8
OUTLINES QUIZ
On a separate sheet of paper, write the letter that most correctly answers or completes the question. This is Assignment #OL-4. These questions may appear on a test. Follow teacher instructions for turning it in.
1. What is the top margin for an outline?
a) 1
b) 1.5
c) 2
2. How many times do you press the Enter key to quadruple space after a heading?
a) 4
b) 5
c) 3
3. If you need a ruler for your Word document, what main tab do you select .
a) Home
b) View
c) Page Layout
4. To deselect words that used Bold, Italic, or Underline, select the words and:
a) Click the deselect button
b) Double click the deselect button
c) Click the Bold, Italic, or Underline buttons
5. In a Word document each mark on the ruler is:
a) 1/16
b) 1/8
c) 2/8
b) A double space
c) A quadruple space
b) Double spaced
c) Quadruple spaced
Outlines
c) Decimal tab
OL 9
E-Mail
Basics of Using E-Mail
Using a Yahoo Calendar
(Using Internet ExplorerOthers will be similar)
EM 1
Objectives
When you complete this unit, you will be able to:
EM 2
In the Address bar, enter: www.yahoo.com, and press the Enter key.
At the Yahoo web site, click the "New Here? Sign Up" link for Free mail.
Address bar
EM 3
Click Create My
Account button.
EM 4
When Registration is
complete, you are
notified of the information you submitted
so you can verify that
it is correct.
In the Registration Completed notice, it recommends that you print out this page.
Print 2 pages; on one put your name and Assignment #EM-1 at the top of the paper.
Ask your teacher for a black felt marker and mark over the security code, date of birth
and other personal information and hand it in. Take the other one home and put it in a
safe place so no one else can get any personal information from it.
Click on "Save
Changes" at the bottom.
At this point it would be best to exit out of Yahoo! by clicking on the "X" several times
until you are back to your desktop. Most of the time when you check your mail you will be
beginning at the desktop.
EM 5
Close and Open your browser again (so you know how to access it in the future).
Under YAHOO! SITES, click the mail link. (Yahoo could change its screen from time to
time.)
To read your mail, click on the Inbox link. Double click on the email.
EM 6
When you double click on your Yahoo! First email, it advertises several services. Spend
some time reading about theseyou may want to use some of them. Click the Get Started
button to read about them.
EM 7
OR
EM 8
To Compose & Send E-mail to friends and Add Their Names to Your Address
Book
Click OK.
EM 9
EM 10
Your first name appears at the top right after Yahoo! Mail. Write your last name and
assignment #EM-2 by your name and hand it in.
EM 11
Using the Calendar to Remind You of Appointments or Events, and Delete Unwanted Reminders.
EM 12
Put your name and Assignment #EM-3 at the top of the paper and hand it in.
Note: There are other features to the Yahoo! mail program. This is where some exploring and
discovery by you is needed. Only the most commonly used features were presented here. As you
use Yahoo! mail, you may discover other features you want to use.
Basics of Using E-mail
EM 13
E-MAIL QUESTIONS
On a separate sheet of paper, write the letter that most correctly answers or completes the question This is Assignment #EM-4. These questions may appear on a test Follow teacher instructions for turning it in.
b) False
2. Current e-mail messages you received are read in which folder ______ .
a) Inbox
b) Draft
c) Sent
c) Trash
3. Your deleted messages are automatically sent to the Trash folder _____ .
a) True
b) False
4. You should not empty the Trash folder because it is a file of your e-mails _____ .
a) True
b) False
b) Draft
c) New
b) Spam
c) Drafts
b) False
b) Tasks
C) Clear All
EM 14
Job Search
Skills
Networking
Creating Scannable Resumes
Creating Cover Letters
The Interview
The References
The After-Interview Follow-up Letter
JSS 1
Objectives
When you complete this unit, you will be able to:
This is an example.
Directions begin on the
next page.
JSS 2
STEP 1NETWORKING
Networking with friends, neighbors, peers, competitors, church members, trade associations,
professional groups, business associates, job fairs, club members, etc., is the method by which
8 out of 10 job seekers meet their new employer! When you view the job search websites presented in this chapter, pay particular attention to networking advice.
dice.com
fastcashathome.com (Work at home jobs)
federaljobsearch.com
flipdog.com
hotjobs.com
job-hunt.org (List of best job search resources)
jobhuntersbible.com (The net guide: How to best
use the web)
2007-2011 Ellsworth Publishing Co.
www.EllsworthPublishing.com
JSS 3
jobing.com
jobs.com
jobsfed.com
jobweb.org (College students & recent college
grads.)
WHERE TO START
lawjobs.com
medjobs2000.com (Medical jobs)
monster.com (The Monster Board)
paid-work-at-home.com (Work at home jobs)
quintcareers.com (Take free job personality test)
rileyguide.com
salary.com
snagajob.com
topjobsusa.com
usajob.com
vault.com
wantedjobs.com
webcrawler.com
worktree.com
GOVERNMENT SITES
azstatejobs.gov
www.ci.phoenix.az.us/employ/index.html
monster.com
rileyguide.com
hotjobs.com
dice.com
flipdog.com
careerbuilder.com
worktree.com
jobhuntersbible.com
PERSONAL SEARCH AGENTS
These sites search other job web sites for your
criteria. Excellent time savers! Millions of jobs.
careerbuilder.com
careerxroads.com
flipdog.com
wantedjobs.com
worktree.com
After doing your research using the web sites listed, and taking notes of ideas that you feel
will help you (how to network efficiently, how to find information about the company you are
interested in, how to have a successful interview, etc.) you are probably ready to write the resume. Approximately 90% of resumes are eliminated within 10 to 20 seconds!
You have a better than 70% chance that your resume will be electronically scanned into a
computer data base. Later the data base is searched for key words. Only those resumes containing an exact match or hit of the key words will surface for consideration. The resume
presented in this chapter is a scannable resume utilizing key words.
DOs for Resume Writing:
1. Do realize that the upper 1/3 of the first page is the most importantThe Hot Zone! The
first 7 to 20 seconds determines the impression you make with the employer. Be certain
your strongest characteristics that are most important to the employer are listed first.
2. Do design your resume to be KEY WORK SCANNABLE. Even though the employer
likes to see action verbs and short phrases as he reads your resume, he will type nouns in
the computer search! The verb Supervised in the body of the resume will be Supervisor
in the Profile section. Managed will be Manager, Directed will be Director.
Job Search Skills
JSS 4
3. Do keep your resume short. Try to keep your resume to one page. Two pages are ok if you
have a lot of experience and need the room.
4. Do avoid gimmicks. No folders, No binders, No pictures, No colored paper, No colored ink.
5. Do use black ink on white paper. Use quality 24# bond paper. Highest quality printer.
6. Do write a cover letter. A resume should not go out alone.
7. Do state what you can do well to meet the needs of a future employer. The Obituary resume lists activities at former and current employers.
DONTs for Resume Writing: (Make Your Resume Readable to the Computer.)
1. Dont use fancy fonts: stick with basic fonts, Arial is best. Avoid italics and underlining.
2. Dont use vertical and horizontal lines, brackets, asterisks, quotation marks, parenthesis,
hollow bullets, slashes, putting a space before and after a hyphen.
3. Dont arrange anything in columns, no full or right justification.
4. Dont fold, staple or paper clip, if you mail it use a large envelope with a cardboard insert.
5. Dont include dates if they work against you. Instead you might consider substituting a
summary statement such as over ten years combined experiences in sales.
6. Dont include personal information. Age, marital status, height, weight, the state of your
health or your nationality has no place on todays resume.
7. Dont include salary history unless asked for. You may either confront the issue directly at
the job interview or state in your cover letter, My salary history is competitive.
8. Dont include references. However, have them available in your briefcase at the interview.
9. Dont lie. If you get caught in even a small lie, it could wipe out every good thing you have
done. Be warned: There are verification services whose sole purpose is to verify resumes.
Writing the PROFESSIONAL PROFILE of the Resume (for Assignment #JSS-1):
The PROFESSIONAL PROFILE lists as many key words as you can verify in an interview.
The Sample Skills List that follows is a list of job skills you can use in the first two sections
of your resume, or your cover letter. Browse through the list and find ones that apply to you or
remind you of a skill. A good resume should be able to identify at least 24 that you can use in
the PROFESSIONAL PROFILE section. The more that you can identify, the better chance you
have of your resume being read.
Writing the EXPERTISE SUMMARY of the Resume (for Assignment #JSS-1):
This is the section where you expand on your keywords and verify them.
Writing the PROFESSIONAL EXPERIENCE of the Resume (for #JSS-1):
List the Job you held first, then the Firm Name and city and state, and general dates.
Writing the EDUCATION/CERTIFICATION of the Resume (for #JSS-1):
List your degree or certification, school, city and state
Job Search Skills
JSS 5
SAMPLE SKILLS LIST. Try to identify at least 24 that you can use in the PROFESSIONAL
PROFILE section of your Resume. Notice there is a period after each one.
10 key.
60 wpm typing.
Account.
Accounts receivable.
Accounts payable.
Administrate.
Administrator.
Advertising.
Adobe Acrobat.
Advertising.
Aerospace.
Agriculture.
Aircraft.
Analyst.
Analysis.
Appraise.
Artist.
Assembly.
Asset.
Assistant.
Audio.
Audit.
Automotive.
Back office.
Banking.
Bi-Lingual in Spanish.
Billing.
Bookkeeper.
Budget.
Business.
Buyer.
Caregiver.
Cashier.
CDL.
CEO.
Certified
Certification.
Child care.
Claims.
Clerk.
Client base growth.
Client base expansion.
Client Retention.
Coaching.
Collateral.
Commercial.
Communications.
Comptroller.
Computer.
Construction.
Consult.
Consulting.
Contract.
Coordinate.
Coordination.
Correctional.
Counseling.
Counter.
Courier.
CNA.
CPA.
CPR.
Creative.
Credit.
Custom.
Customer service.
Database.
Data entry.
Delegate.
Design.
Develop
Direct
Director
Display
Driver
Electric
Electronic
Enforce
Engineer.
Entrepreneur.
Estimate.
Evaluation.
Event coordination.
Executive.
Exhibit.
External.
Fabrication.
Filing.
Finance.
Fitness.
Forklift.
Fund.
Graphic
Guest.
Hardware.
Health.
Healthcare.
Hospitality.
Human Relations.
HVAC.
Industrial.
Installation.
Instruct.
Insurance.
Internal.
International.
Interviewing.
Inventory.
Investment.
Labor.
Laboratory.
Law.
Lead.
Leader.
Legal.
Liaison.
Loan.
Machine.
Mailroom.
Maintenance.
Manage.
Manufacture.
Market.
Marketing.
Marine.
Materials.
Mechanic.
Mechanical.
Media.
MBA.
MS Access.
MS Excel.
MS PowerPoint.
MS Word.
Multi-media.
Negotiation.
Office.
Operator.
Ophthalmology.
OSHA.
Paint.
Paralegal.
Payroll.
Pharmaceutical.
PhD.
Phlebotomist.
Phone.
Planning.
Plant.
Point of Purchase.
Preparation.
President.
Process.
Product
Professional.
Project.
Promotion.
Property.
Public.
Publicity.
Publisher.
Purchase.
Purchasing.
Quality.
QuickBooks.
Real estate.
Reception.
Records.
Recruiting.
Relations.
Rent.
Rental.
Repair.
Representative.
Research.
Resource.
Retail.
Retention.
Revenue.
RN.
Risk.
Safety.
Sales.
Schedule.
Secretary.
Security.
Seminar.
Service.
Software.
Speaking.
Stocker.
Strategies.
Supervise.
Supply
Support.
Survey.
System.
Tailor.
Teacher.
Team.
Technical.
Technician.
Telemarketing.
Telemarketer.
Teller.
Test.
Textile.
Tools.
Trade.
Training.
Transportation.
Trust.
Underwriter.
Video.
Warehouse.
Wholesale.
Welder.
JSS 6
EXPERTISE SUMMARY
(Expand on as many key words as you can from your PROFESSIONAL PROFILE.)
20 years experience as an Administrative Assistant, Executive Secretary and Secretarycomposing correspondence, filing, Data Base Management Systems
Type 80 WPM accurately
10-Key 14,000 SPH in Accounts Payable
Proficient in Microsoft Office 2003 and 2007
Trainer for Document Formatting and Customer Service
Writing and proofreading job descriptions and office correspondence
Supervising office staff and assuring compliance with policies and procedures
Teaching public speaking in delivering department reports and customer service
Proficient in Spanish
Creating schedules for the Shipping and Receiving Department
Radio Operator for verifying schedules in Shipping and Receiving Department
IntegrityEagle Scout, take money to and from the bank, make deposits
DependableAlways on time for work and meet deadlines
JSS 7
PROFESSIONAL EXPERIENCE
(Most recent experience first)
JSS 8
Your cursor is before the page number. Type your first and last name, comma and a space,
type the word Page. Press the Spacebar once. (Student Name, Page 2 will show on 2nd page.
Click the File Button, click Save As. Check the Save in: area.
Click on the New Folder icon
Create a folder called HomeworkJob Search Skills. Save file as #JSS-1, and Print.
If you havent had much job experience, list skills learned in school.
the opportunity to clearly state why this organization is of interest to the writer.
2. Here is how Ill fit in and fill the open position. (I can help solve your problems.) It gives
the writer an opportunity to direct attention to specific skills important to the company.
3. This is when I will contact you to arrange the best time for our interview. (Very assertive
but not obnoxiously aggressive!) It provides an opportunity to control further communication and follow through between the writer and the recipient.
Job Search Skills
JSS 9
4. The length of the body of the cover letter should be 200 words or less. The less the better.
January 5, 20
I have lived near Intel in Chandler, AZ, all of my life. Friends and relatives have worked there and they
all, without exception, said it was a great place to work. Their supervisors have been very helpful and
encouraging. They felt that Intel was very fair to their employees. I would be honored to work at Intel.
I recently read in the local newspaper that Intel was opening a plant in Salt Lake City. I am enclosing
my resume to apply for an opening. I have had a lot of experience in Administrative Assistant and
Training roles. My knowledge of all the applications in the Microsoft Office suite would help in setting up
and implementing new files and programs.
I will be in Salt Lake City on January 15-20. May we discuss then the skills and experiences I have that
would contribute to the success of your new plant? I will contact you Thursday morning, January 15, to
arrange the best time for an interview.
I look forward to meeting with you.
Sincerely
Student Name Unless it forces information to page two, it is best to double space after Name to Enclosure.
Enclosure: Resume
JSS 10
Assignment #JSS-4. Create Your Own Cover Letter That Would Accompany
Assignment #JSS-2
Use Arial, 12, fonts. For the name in Heading, use 14 font size. Use 1 top and side margins.
Bold and center the Heading but the body should be Block style. Include the four objectives for
creating a good cover letter. Put your name and Assignment # in the heading.
Save as #JSS-4 in the HomeworkJob Search Skills folder, and Print.
An interview means that your resume and cover letter have been successful. The interview
gives you the chance to make a good impression. After the interview, you may be asked to fill
out a Job Application. Here are some tips to assist you in making a favorable impression.
Interviewing Hints:
Arrive Early. Have a few minutes to relax. Let the receptionist know who you are and who
you wish to see.
Check your personal appearance. Dress appropriately, AT LEAST ONE LEVEL ABOVE
WHATS REQUIRED FOR THE JOBHair well groomed, fingernails clean and neatly
manicured.
Go to the Interview alone! If someone takes you or comes with you, dont even invite them
into the building. Have them wait in the car or go somewhere else while you are being interviewed.
Take support DocumentsNames/addresses/phone numbers of past employers; dates of
employment; Business and personal references; Extracurricular activities; Achievements,
Work permits; Social Security card; etc.
Be alert during the interview. Sit straight, look alert, maintain eye contact.
Get the business card of interviewer so you can send an After-Interview letter.
JSS 11
Read Carefully.
Print legibly. No long hand, cursive.
Fill out completely. Never leave a blank if something does not applyput N/A (not applicable).
Use the proper writing instrument. If it says Use Black Ink or Use #2 Pencil DO
IT!
Contact them and ask if you may use them as an employment reference.
Tell them what qualities about you they might remember when called as a reference.
Send them a thank you when you have obtained a job.
JSS 12
Copy the following References page using Arial 14 for Name heading and Arial 12 for the rest.
After entering your personal heading lines, and you are ready to type the first reference, move
your Left Indent to the 1 mark. (Move the small square and the others on top will follow.)
PROFESSIONAL REFERENCES
3
Mr. John H. Openshaw
Department Head, Sales Division
Water Resources for City of Chandler, AZ
1912 N. Comanche
Chandler, AZ 85224
480.368.9999
2
Mrs. Sarah Goodman
Office Manager
Water Distribution Services
465 S. Alma School Road
Mesa, AZ 85203
480.963.4544
Mr. Aaron Head
Office Department Head
McDonnell Douglas
5220 E. McKellips Rd.
Mesa, AZ 85205
480.461.4445
JSS 13
Assignment #JSS-6. Create a Follow-Up letter to send soon after the interview.
Copy the following Follow-up letter. Use Arial, 12, fonts. Name should be 14 font size. Use 1
top and side margins. Block letter style. Note the use of the three items for a good Follow-Up
Letter.
JSS 14
Thank you for the time and interest you gave me in my interview January 16, 20--.
I was especially interested in your comments about a Sales Representative needed for your company. I have revised my resume to reflect the experience I have had that would qualify me to lead
your Sales Department.
I am fluent in Spanish for your Spanish-speaking customers. Several years ago I completed the
Dale Carnegie course in Selling. I love working with people. I would enjoy working in your Sales
Department as a Sales Representative. I am very interested in the job.
Again, thank you for the opportunity to discuss your opening for a Sales Representative. I am looking forward to talking with you again about the specifics of the job.
Sincerely yours
Student Name
Enclosure: Revised resume
Use Arial, 12, fonts. Use font size 14 for the name in the heading. Use 1 top and side margins
Block letter style. Be sure to include the three items of a good Follow-Up Letter.
Save as #JSS-7 in the HomeworkJob Search Skills folder, and Print.
LAST ADVICE: CONSIDER WHY PEOPLE DONT GET HIRED
Do you present a strong image at a job interview? The following list itemizes things which personnel directors in 153 companies mentioned as reasons for not hiring an applicant. Check
yourself on these before your next interview! (Note: All of these have little or nothing to do
with EDUCATION and EXPERIENCE!)
No interest in company
Lack of confidence
Unwilling to start at bottom expects too much
Failure to look interviewer in the eye
Limp handshake
Sloppy application form
Wants job for only a short time
Asks no questions about the job
Talks too much (More than 50% of the time.)
JSS 15
b) Interview
c) Networking
b) 80%
c) 85%
c) key words
b) Middle third
c) Summarylast third
b) At least 10 skills
b) Expertise Summary
c) Education/Certification
b) 250300 words
b) Block style
c) Indented paragraphs
11. What % of job seekers send a follow-up letter after an interview? a) 97%
Job Search Skills
b) 5% c) 3%
JSS 16