Conversation with Cyberoam Support Team

Jagrut Vaishnav (8:37 PM):

Hi
SYMON-PC (8:37 PM):
hi
Jagrut Vaishnav (8:37 PM):
Now please elaborate your issue
Which internal resources you are trying to access
SYMON-PC (8:38 PM):
they have several servers connected over real ip natted against local ip
now nat is not working
we have created lag but still noot working
sorry alias of the wan ..but still not working
Jagrut Vaishnav (8:39 PM):
please show me the Lag
SYMON-PC (8:40 PM):
sorry not lag...alias
Jagrut Vaishnav (8:40 PM):
can you let me know which internal resources you are trying to access ?
SYMON-PC (8:40 PM):
192.168.1.30
port 80
Jagrut Vaishnav (8:41 PM):
is it server IP ?
SYMON-PC (8:41 PM):
yes...inter mail server MS exchange ip
internal
Jagrut Vaishnav (8:41 PM):

ok thanks now let me check with virtual host that you have created.
SYMON-PC (8:41 PM):
sure
Jagrut Vaishnav (8:43 PM):
Can you let me know why have you enabled port forwarding
SYMON-PC (8:44 PM):
because port 80 is used for web mail of exchange that is aci.com/owa
when they hit that site it is forwarded to that site
Jagrut Vaishnav (8:44 PM):
ok.
have you created Wan to Local rule ?
for this virtual host ?
SYMON-PC (8:45 PM):
pls hold
Jagrut Vaishnav (8:45 PM):
sure
SYMON-PC (8:45 PM):
only rule created while creating virtual host
Jagrut Vaishnav (8:46 PM):
ok you are trying to access mail server from outside right ?
SYMON-PC (8:46 PM):
correct
Jagrut Vaishnav (8:47 PM):
Ok let me check with it.
SYMON-PC (8:47 PM):
sure
SYMON-PC (8:49 PM):
r u their?
Jagrut Vaishnav (8:50 PM):
Yes allow me some moment to checkt with it.

SYMON-PC (8:52 PM):

pls...also let me know if the speef is sufficient to do ur job...if required we will use
other modem to connect
Jagrut Vaishnav (8:52 PM):
I am assisting you one senior engineer with It you can directly call him.
He will assist you.
SYMON-PC (8:52 PM):
ok..
Jagrut Vaishnav (8:52 PM):
Abul hasnat Mohsin
Cell no.: +8801911316800
SYMON-PC (8:53 PM):
i know mohasin bhia..i dont think he is a technical guy
:)
Jagrut Vaishnav (8:54 PM):
Yes but he will assist you further in this case and will help you.
As discussed with my team.
SYMON-PC (8:55 PM):
so will you give me support r8 now ?
if you think rule need to create then create rule
Jagrut Vaishnav (8:57 PM):
Please understand, we do not give support to India, Bangladesh and Sri
Lanka, So that is why I just helped you with the other team and now
please can you contact Mr Abul hasnat mohsin.
SYMON-PC (8:57 PM):
sir i have downtime now i mailed it long agoo
now you are saying this is not in ur zone ..
last time downtime is over
so we didn't finish the job
after almost 20 days they give downtime again
mean while i have continued communication with cyberoam

now today u are saying to contact mr.mohsin

i am worried
about my case
is the box has
any issue
or please help us to finish the virtual host issue
do the needfull rule
i don't have option to take downtime again
r u there
??
Jagrut Vaishnav (9:02 PM):
I can understand but we have dedicated team and we are doing this since
long.
We are always transferring all the cases from India, bangladesh and sri
lanka to our dedicated technical support since long
SYMON-PC (9:06 PM):
so...will we be getting support or not? pls confirm
Jagrut Vaishnav (9:09 PM):
No we can't help you in this please call that contact number
which I gave it you.
Jagrut Vaishnav (9:32 PM):
are you with me ?
SYMON-PC (9:32 PM):
yes i am
Jagrut Vaishnav (9:32 PM):
Please can you let me know if you have contacted that number or not ?
Jagrut Vaishnav (9:43 PM):
shall we close the session ?
SYMON-PC (9:43 PM):
no pls w8