SMARTTVTRAININGFORTECHNICIANS

NickFoster
February2011
USA Training Center
USATrainingCenter

OUTLINE

What is Smart TV?

How does it work?
What models have it?
What are the differences in hardware?
How do I update the firmware?
How do I connect to a network?
How do I test it?

20
011SmaartTVs

1.
2.
3.
4.
5
5.
6.
7.

Train
ningCenter
NickFoster
N

WHAT IS SMART TV/NETCAST?

BBTV

Train
ningCenter
NickFoster
N

LG Smart TV is NetCast plus

the ability to download
additional applications from
an LG app store

A.K.A.
NetCast
Smart
S
t TV
Broadband TV
Internet TV
Connected
C
t d TV

20
011SmaartTVs

N tC t is
NetCast
i the
th name for
f LGs
LG Internet
I t
t
connected TVs.

SMART TVOVERVIEW
Menu button is now labeled Home
Premium apps
pp still come pre-installed
p
TV login is required to download apps
Website register only required for pay apps

2011 Smart TV

Train
ningCenter
NickFoster
N

2010 NetCast

20
011SmaartTVs

New menu system - Dashboard

REMOTES
20
011SmaartTVs

2009 Remote
2009Remote

2010Remote

2011 Remote
2011Remote
Train
ningCenter
NickFoster
N

MAGIC MOTION REMOTE

Included with LW9500, LW7700, LW6500

Press enter to bring up cursor
Press Enter and Mute to reinitialize

20
011SmaartTVs

Motion sensing remote

Train
ningCenter
NickFoster
N

HOME SCREEN EXPLAINED

20
011SmaartTVs

Train
ningCenter
NickFoster
N

CARDS EXPLAINED
20
011SmaartTVs
Train
ningCenter
NickFoster
N

North
o t American
e ca models
ode s will have
a e 3 Ca
Cards
ds
NetCast Featured Premium
Your favorite apps
NetCast Featured Apps
Ads for the LG app store
My Media
USB and DLNA file player

20
011SmaartTVs

North American models will have 3 Cards

NetCast Featured Premium
Your favorite apps
NetCast Featured Apps
Ads for the LG app store
My Media
USB and DLNA file player

Train
ningCenter
NickFoster
N

20
011SmaartTVs

Train
ningCenter
NickFoster
N

20
011SmaartTVs

The Plus button opens the full

screen version of the Card

Train
ningCenter
NickFoster
N

[Drag]

Premium Apps Screen

PremiumAppsScreen

Regular Apps
RegularApps

20
011SmaartTVs

PremiumAppsCard

NetFlix
Viewster
MLB TV
VUDU
Netflix
Vudu
MLB TV
YouTube
Viewster

Picasa,
Picasa
AccuWeather
accedo

Train
ningCenter
NickFoster
N

Media Search
Web Browser
Media Link

CinemaNow
facebook
twitter
vTuner
Google Maps

MEDIA SHARING

USB

Smart
Share

LG
Smart TV

Flash Drive

20
011SmaartTVs

Hard Drive

Mobile
DLNA

PC

PC

Media Link

Train
ningCenter
NickFoster
N

New Features:
Media Link powered by Plex (plexapp.com)
Microsoft PlayTo support. Push files to the TV (DLNA-DMR).

APP STORE

20
011SmaartTVs

Train
ningCenter
NickFoster
N

20
011SmaartTVs

Train
ningCenter
NickFoster
N

1 ID 5 Device

Multiple IDs can be generated on one

Device, and app purchase details can be
separately managed for each ID.

You can use up to five Devices with a single

ID. (You can install and use purchased apps
on a maximum of five Devices.)

20
011SmaartTVs

1 Device Multi ID

ID 01

User ID 01
ID 01

ID 01

User ID 02
User ID 03

..
.

ID 01

ID 01

Train
ningCenter
NickFoster
N

PREINSTALLED APPS
20
011SmaartTVs

Th
There
are four
f
areas you can access installed
i t ll d apps

Train
ningCenter
NickFoster
N

HARDWARE DIFFERENCES
20
011SmaartTVs

Networking hardware is built onto the main board.

Train
ningCenter
NickFoster
N

SUPPORTED MODELS

2009NetCast:
LH50
LHX

2010

2010NetCast:
LD550
LD650
LE7500
LE8500
LEX8
LEX9
LX6500
LX9500
PK750
PK950

2011

2011SmartTVNetCast:
LZ9700
LW9500
LW7700
LW6500
LW5700
LW5600
LV5500
LV5400
LV3700
LK550
LK530
PZ950
PZ750

20
011SmaartTVs

2009

Train
ningCenter
NickFoster
N

FIRMWARE UPDATES
20
011SmaartTVs

Thereare3waystodofirmwareupdates
Th
3
t d fi
d t
Internet(NetworkSystemUpdate)
USBAutomatic
USBManual
USB M
l
Thereare3waystocheckfirmwareversion
1. ServiceMenu
S i M
Pressinstart onserviceremote
2. Inthecustomersupportmenu
2011modelsitsinthesetupmenus
2011
d l i i h
2010modelspressmenuandthenredbutton
3. HostDiagnostics
Highlightoptionandpress1fourtimes
hl h
d
f

Correct

Train
ningCenter
NickFoster
N

Incorrect

20
011SmaartTVs

USBUpdate
1. DownloadthefiletoaUSBdriveintoafoldernamedLG_DTV.File
p
extensionwillbe.epk.
2. TurnontheTVandinserttheUSBdrive.
3. TheTVwillautomaticallytrytoinstallthefirmware.Ifnot,thenyou
alreadyhavethenewestfirmware.
4. Followtheinstructionsandwaitforittofinish.

Train
ningCenter
NickFoster
N

20
011SmaartTVs

ManualUSBUpdate
1. DownloadthefiletoaUSBdriveintoafoldernamed
LG_DTV.
2. TurnontheTVandinserttheUSBdrive.
3. HighlightOptionintheusermenus.
4. PresstheFAVorMarkkey4times.
5. ChoosethecorrectfileandpressEnter.
Correct

Incorrect

Train
ningCenter
NickFoster
N

20
011SmaartTVs

Train
ningCenter
NickFoster
N

TVSETUP

If using
g a Cable or Sat box as a tuner
Connect an HDMI cable to the box.
You do not need to run the Auto Tuning

20
011SmaartTVs

InitialSetup

Antenna (OTA) or unscrambled cable (ClearQAM)

Connect coax cable.
Run auto channel scan.
Menu->Channel->Auto Tuning->Start/Yes

Train
ningCenter
NickFoster
N

Network connection
Use a wired connection when possible
Wireless dongle is included in 2011
Use WPS when using wireless

NETWORK SETUP

LocalAreaNetwork.

WAN

WideAreaNetwork.Anetworkcoversalargearea.Typicallyconnects
g
yp
y
smallernetworkstogether.TheInternet,forexample.

DLNA

DLNAstandsforDigitalLivingNetworkAppliance.Itprovidesaneasy
waytosharemediaonanetwork.DLNArequiresaserverandaplayer.
I thi ti l th l
InthisarticletheplayerdiscussedisLGTVsthatsupportDLNA.The
di
d i LG TV th t
t DLNA Th
serveristypicallyaPCrunningDLNAserversoftware...butcanbeother
devices.AlmostanyoperatingsystemcanrunDLNAserversoftware.

CIFS

CommonInternetFileSystem(CIFS).Filesharingprotocolusedby
y
(
)
gp
y
Windows.

TCP/IP

TheInternetProtocolSuite.Commonnetworkprotocolusedbythe
internet.RequireseachcomputertohaveanIP(InternetProtocol)
address.
dd

DMZ

DemilitarizedZone.ThisallowstheIPaddressofthedeviceenteredto
bypassthefirewall.Therefore,yourNAScanbeaccessedviathe
Internet while other devices on your network are protected
Internetwhileotherdevicesonyournetworkareprotected.

ISP

InternetServiceProvider.ThecompanythatprovidesyourInternet
access.

Train
ningCenter
NickFoster
N

LAN

20
011SmaartTVs

Terminology

NETWORK LAYOUT
20
011SmaartTVs

Router

Modem

Oryou can connect

directly to a modem.

Train
ningCenter
NickFoster
N

Connecting to an existing
network is the most typical
and easiest network setup.

CONNECTION SETUP
Router/Gateway
DSL/CableModem

20
011SmaartTVs

WiredConnection

Wireless Connection
WirelessConnection

Train
ningCenter
NickFoster
N

ANWF100 isaWiFiUSBadapter
compatiblewithall2010HDTVmodels
featuring NetCast
featuringNetCast.
Onlythiswirelessadaptercanbe
usedwithanLGTV.
Doesnotsupport2009models.
SoldthroughLGdealers.
SupportsIEEE802.11a/b/g/n

INSTALLATION GUIDELINES
2 Network
2.
Setting

3 Function
3.
Test

Connect the TV to the

existing network

Run IP auto
Setting

Verify service
is operational

Train
ningCenter
NickFoster
N

ActualSteps
1)ConnecttheTVtoyourrouterwithanEthernetcable.
)
y
2)GototheNetworkMenuontheTVandchoosetheNetworkSettingoption.
3)Highlighttheautosettingoption(shouldbedefault)andpressEnter.
4)Waituntilit'sfinished.Itwillpopulatetheboxeswiththesettingsfound.
5) Close the menu and start using NetCast
5)ClosethemenuandstartusingNetCast.
6)AquicktestistotrytogetanactivationcodeintheNetFlixapplication.

20
011SmaartTVs

1 Connection
1.
Setup

WiredConnection

20
011SmaartTVs

ConnecttheTVtoyournetworkusinga
standard Ethernet (patch) cable Cat 5 Cat 5e
standardEthernet(patch)cableCat5,Cat5e,
orCat6cablewithRJ45maleconnectors.
Whenusingadirectconnection,youmayneeda
crossovercable.
Whenusingadirectconnection,youmayneed
to use the manual IP setting
tousethemanualIPsetting.
Makesurethegreenlightislitandtheorange
lightblinks.

Train
ningCenter
NickFoster
N

1)GototheNetworkMenuontheTVand
)
choosetheNetworkSettingoption.

20
011SmaartTVs

MenuSetup

2)Highlighttheautosettingoption(should
bedefault)andpressEnter.

Train
ningCenter
NickFoster
N

Whenwouldyouusemanual?Ifyouneed
toputtheTVinanunrestrictedzone,you
wouldentertheIPaddressoftheTVinthe
routersDMZorPortForwardingmenu.

20
011SmaartTVs

3)Whenfinishedconnecting,itwillpopulate
theboxeswiththesettingsfound.
4) Cl
4)Closethemenu.
h

Ifthesetupfails,theTVwillletyouknowat
whichpointitfailed.

Train
ningCenter
NickFoster
N

Inthisparticularexampletheproblemwas
using2routers.Thefirstrouterallowed
accessbutthesecondrouterdidnot.

ManualIPSetup

20
011SmaartTVs

Thecustomerwillhavetofindandtypeinthe
numbersmanually.Theycanfindthesenumbers
fromaPContheirnetworkbyopeninga
commandpromptandtypingipconfig.

Train
ningCenter
NickFoster
N

TV settings
IP : 192.168.0.33
SM: 255.255.255.0
GW: 192.168.0.1
192 168 0 1
DNS: 192.168.0.1

WiFi ConnectionTypes:

UsingSSIDunprotected
U
i SSID
d
UsingSSIDprotected(Normal)
Connectwithpinnumber(WPSPIN)
Simplesettingbutton(WPSPBC)
p
g
(
)

Train
ningCenter
NickFoster
N

ANWF100 isaWiFiUSBadapter
d
compatiblewithall2010/11HDTV
modelsfeaturingNetCast.
Onlythiswirelessadaptercanbe
y
p
usedwithanLGTV.
Doesnotsupport2009models.
SoldthroughLGdealers.
SupportsIEEE802.11a/b/g/n
S
t IEEE 802 11 /b/ /

20
011SmaartTVs

WirelessConnection

WirelessUsingSSID

20
011SmaartTVs

1)InserttheLGwirelessdongleinto
aUSBportonthesideoftheTV.

2)SwitchtheNetworkTypefrom
Wi d Wi l
WiredtoWireless.
Train
ningCenter
NickFoster
N

20
011SmaartTVs

2)Selectthenameofyourwireless
network.

3)Ifitisasecurednetwork,itwillaskyouto
enterthepassword.Otherwise,itwill
t th
d Oth
i it ill
connect
TheLGWiFi
The
LG WiFi Adaptersupportsallthe
Adapter supports all the
commonformsofWiFi encryption.
Train
ningCenter
NickFoster
N

Open,WEP,TKIP,AES,WPA,WPS(PIN,PBC)

WirelessUsingWPS

20
011SmaartTVs

2)PresstheWPSorPBC
buttonontherouter.

3) Th
3)ThenpressConnect.
C
1)ChooseSimpleSetting

Train
ningCenter
NickFoster
N

3)FUNCTION TEST
20
011SmaartTVs

Totest,trytoconnecttoNetFlix

Allbuttonsshouldbegreen.TheexampleabovemeanstheTVcanseethe
NetFlix server just canttconnectorbeactivated.Thismeanseithertherouter
NetFlixserver,justcan
connect or be activated This means either the router
isblockingtheconnectionortheTVhasadefectiveNetFlixESN.
Train
ningCenter
NickFoster
N

SomeolderroutersmayblockNetFlix.Firmwareupdatewillfixitsomecases.
Otherwisetryturningoffthefirewallontherouter,connecttoNetFlix,and
thenturnthefirewallbackon.

NETWORKING REVIEW
20
011SmaartTVs

Recommencedconnectionorderwhenexperiencingproblems
Recommenced
connection order when experiencing problems
1)Useawiredconnectionifconvenient.
2)NextgowithchoosinganSSID
(I th
(Inthemenu,chooseSelectAPfromlist).
h
S l t AP f
li t)
3)TrytheWPSbuttonmethod.
4)UsethewiredorSSID,butusemanualtoenterinfo.
5)Connectdirectlytothemodem.
6)Tryadifferentrouter.

Train
ningCenter
NickFoster
N

NETWORK TROUBLESHOOTING
Vudu

Bar to
Display

HDX

0~4.5M

4.57~6.75M

6.75~9M

HD

0~2.25M

2.25~3.35M

3.37~4.5M

SD

0~1M

1~1.5M

1.5~2M

20
011SmaartTVs

Speed Requirements
SpeedRequirements

Netflix
Bar tto
B
Display

10

13

Network
Speed

350K

500K

1000K

1500K

2600K

Bar to
Display

Network
Speed

200K

400K

600K

800K

1000K

Youtube

Train
ningCenter
NickFoster
N

LEDBlinking
on TV
onTV
NetworkPort?

No
Doesadirect
connectionto
therouterwork?

Yes

TheRouteris
bl ki
blockingtheTV
h

Doesturningoff
the firewall in
thefirewallin
therouterwork?

No

20
011SmaartTVs

NoNetwork
Connection

Mostlikelyrouter
problem,but
possiblymainboard
problem

No
Doesa
differentcable
work?

Replacethe
p
MainBoard

Train
ningCenter
NickFoster
N

No

WillNetFlix
activate?

No
Turnthe
Turn
the
firewallback
on.Ifceases
tooperate,
callLG.

Yes

Does
turningoff
thefirewall
inthe
router
work?

No
CallNetFlixto
makesureESN
isinNetFlixs
database.

ReplaceMainboard.

Canyouplaya
movie,butit
keepsstopping
tobuffer?

Yes

Seenext
page

No
Doesturning
offthefirewall
intherouter
work?

Yes

Turnthe
firewall
backon.If
ceasesto
operate,
call LG.
callLG.

No
Canyouping
NetFlix?
Pathping
h
moviecontrol.ne
tflix
.com

Yes

RouterorISPis
blockingport(s)
needed by NetFlix
neededbyNetFlix.
CallLGwithinfo.
(NetFlixusesport
80and443)

Train
ningCenter
NickFoster
N

No

Yes

20
011SmaartTVs

NetFlix
Problems

Toplayvideoswithoutbuffering,NetworkConditionspeedshouldbegreater
p y
g,
p
g
than1.5Mbpssustained.
Forthebestqualitypicture,aconnectionspeedof4.0Mbpsisneeded.

20
011SmaartTVs

NetFlixstreamingProblems

Yourconnectionmaybeaffectedbyotheractivityonyournetwork,suchas
onlinegaming,filesharingorothervideostreaming.
Youcantestyourbandwidthatoneofthesesites:
http://www.speadeasy.net/speedtest/
http://www.speedtest.net/
WiFi orPowerline adapterscancausedropoutsduetointerference.
Train
ningCenter
NickFoster
N

DLNASETUP

DLNAserversoftwareisincludedwithLGdevicesthatareDLNAcertifiedplayers.
ItiscalledNeroMediaHomeEssentials.OtheroptionsincludeWindows7,which
hasabuiltinDLNAserver.WindowsMediaPlayer11alsohasabuiltinDLNA
server.

20
011SmaartTVs

DLNAstandsforDigitalLivingNetworkAlliance.Itprovidesaneasywaytoshare
mediaonanetwork.DLNArequiresaserverandaplayer.Almostanyoperating
systemcanrunDLNAserversoftware.

Train
ningCenter
NickFoster
N

DLNA DigitalLivingNetworkAlliance.Amediasharingdevice
thatusesstandardcomputernetworkingprotocols.
DMS DigitalMediaServer.Softwareoradevicethatcanserve
mediafilestootherdevicesonanetwork.
DMP DigitalMediaPlayer.Softwareoradevicethatcanplay
mediafilesfromaDLNAserver(DLNADMS).
di fil f
DLNA
(DLNA DMS)

20
011SmaartTVs

DLNATerminology

DMC DigitalMediaController.ThisisaDigitalMediaServerthat
canalso"push"filestocompatibledevices.Theserver
softwarecaninstructacompatibledevicewhichmedia
p
filestoplay.Aka PlayTo.

Train
ningCenter
NickFoster
N

DMR DigitalMediaRenderer.Thisisadevicethatcanreceive
commandsfromaDigitalMediaController.DMC
compatible server software can instruct a DMR which
compatibleserversoftwarecaninstructaDMRwhich
mediafilestoplay.ADMRalsofeaturesthefunctionality
ofaDigitalMediaPlayer.CurrentLGdevicesdonot
supportthis.

MediaHomeinstallation

20
011SmaartTVs

1)AfterinstallingMediaHome,opentheprogram.
2)Whenyourunitforthefirsttime,thewizardwillstart.Clickeitheroptionon
whatfolderstoshare.Werecommendchoosingfoldersmanually.
h f ld
h
d h i f ld
ll

Train
ningCenter
NickFoster
N

Train
ningCenter
NickFoster
N

4)ClicktheStartthemediaserver
4)
Click the Start the media server
nowbuttontostartthemedia
server.

20
011SmaartTVs

3)JustchooseafolderlikeMy
Music toadd.Youcanaddmore
to add You can add more
folderslater.

20
011SmaartTVs

4)Nowyourfilesarebeingshared.Youcanaddmorefolderstoshareat
thistime.Closethecontrolpanelwhendone.Theserverwillrun
automaticallyinthebackgroundeverytimeyoustartWindows.

Train
ningCenter
NickFoster
N

MyMediaOperation

1)PressmenuontheremoteandchooseMyMedia.

2011 Smart TV

Train
ningCenter
NickFoster
N

2010 NetCast

20
011SmaartTVs

OnceyouhaveconnectedtheTVtoyourhomenetwork,youcanaccessany
DLNAserversonthenetwork.TheTVrequiresnoadditionalsetup.Belowis
how to access the files on a DLNA server
howtoaccessthefilesonaDLNAserver.

20
011SmaartTVs

2)Forthisexample,chooseMovie.

3)TheTVwillautomaticallysearchandlistmediaservers.
4)ChoosetheDLNAserveryouwishtoconnectto.

Train
ningCenter
NickFoster
N

NOTE:YoumayhavetoallowtheTVaccessintheDLNA
server'ssoftwaremenu.

20
011SmaartTVs

5)ChooseAlbum orAllVideo.Note
thatinthiscase"album"means
"collection"...Itdoesn'trefertoa
musicalbum.
i lb

6)Thiswillshowalistofvideofilesin
thesharedfolder.

Train
ningCenter
NickFoster
N

20
011SmaartTVs

NOTE:Ifyoupresstheupbuttonandchoosea
y p
p
photoormusicfolderyouwillnoticenoneof
yourmusicorpicturesshow.Thisisbecausethe
TVisinMoviemodeandwillonlyshowvideo
files Press the green button on the remote to
files.Pressthegreenbuttonontheremoteto
changetoPhotomodeandthephotosinthe
folderwillbedisplayed(likethepicturebelow).

Train
ningCenter
NickFoster
N

MyMediaFormats

Video
VideoCodecs:DivX,Xvid,H.264,AVC,MPEG2

20
011SmaartTVs

BelowarethetypicalsupportedformatsonLGTVsthatsupportDLNA.NewLG
TVsthatsupportDLNAareDivX PlusHD certified.

A di C d
AudioCodecs:
AC3 ACC WMA MP3 DD
AC3,ACC,WMA,MP3,DD
FileExtensions:MP4,MKV,DIVX,AVI,MPEG,MPG,VOB
Music
AudioCodecs: WMA,MP3(8320kbps)
FileExtensions:WMA,MP3

Codecs: JPEG,PNG
FileExtensions:JPG,JPEG,PNG

Train
ningCenter
NickFoster
N

Photos

 ThemostcommonvideoformattousewithDLNAisH.264at30frames/sec.
Remember,evenwhenusingasupportedcodec,thefilecontainerandfile
extensionmustalsobesupportedbytheplayer.

20
011SmaartTVs

MyMediaNotes

NeroMediaHomesupportsDivX subtitles,someotherDLNAserversdonot.
TheDLNAserverandtheTVmustbeconnectedtothesamerouter.
SomeAnti
Some AntiVirus
Virusprogramsmayblockmediasharing.
programs may block media sharing.
NeroMediaHomeissupportedbyNero.Nero.com.
OtherpopularDLNAservers:Cyberlink server,Twonky,WindowsMediaPlayer11.

Train
ningCenter
NickFoster
N