Factors Affecting Adoption of Mobile Banking in Bangladesh:

A Study on Khulna Region

Please provide your demographic information to introduce yourself. Your personal information
will be kept confidential and will be used only for academic purpose.

Demographic Information:
Please put tick mark in the box
Gender:

Male

Female

Age:

16-25 years 26-35 years 36-50 years 51-Above

Marital Status:

Married

Single

Occupation:

Student

Service

Education level:

Primary

Secondary Higher Secondary Graduate

Business

Retired

Mobile Banking service related information:

Please indicate the extent to which you agree or disagree with each of the following statements.
Please tick a number from 1 to 5 that best represents your level of agreement with the statement.
Here 1 represents strongly disagree and 5 represents strongly agree. In the survey your
factors will be appeared those affect your adoption of "Mobile Banking" service.

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Description
Mobile banking is more convenient than other banking
options
Mobile banking is useful for my banking needs.
Learning to use mobile banking is easy for me.
It is easy to use text message to do the banking.
It is helpful to access USSD code to do transaction each time.
It is convenient for me to conduct my own banking
transactions
Mobile banking is faster than visiting a bank
Mobile banking allows me to do my banking frequently
They provide available information about banking

SD
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D
2

N
3

A
4

SA
5

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procedures
It is secured banking service
The current mobile banking functions allow only simple
banking tasks (e.g.: balance checking, transaction)
Provides updated technological services
All personal information are kept confidential
It is built to help as an assistant
I use mobile banking because I am good at text message
I use mobile banking because I have seen someone else using
it.
It is cost savings to use mobile banking.
The transactional charges are fair
There are no hidden charges
Mobile bank takes care of my any type of losses
Using mobile banking I can control and manage my banking
transactions.
The customer managers are active and helpful
The availability of agents are sufficient
The agents are honest about the service
I use mobile banking because of instant service
It helps to pay my bill (e.g. electricity, mobile bill, tuition
fees, other payment outlets)
Mobile banking makes my daily life more easy

Signature: __________

Thank you

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