`It is rather difficult to define a grievance.

Personnel experts, however, have attempted to

distinguish between dissatisfaction, complaint, and grievance. Generally speaking, dissatisfaction
is any state or feeling of dissatisfaction which is orally made known by one employee to another
and is known as a complaint. A complaint becomes a grievance when this dissatisfaction, which
is mostly related to work, is brought to the notice of the management. Here We are pleased to
present best questionnaire for Grievance Handling.
Q1. Is work culture supportive in your organization?
Mostly
Rarely
Sometimes
Not at all
Q2. How often you face grievance in your organization.?
Mostly
Rarely
Sometimes
Not at all
Q3. Most of your grievance are related to :
Work Environment
Supervision
Workgroup
Economic (Salary, Reward, Incentives)
Social Injustice
Q4. Whom does you report / share if you have any grievances
Superior
Colleagues (discussion)
Function Head
Head of HR department
Q5. How often you complaints and grievance being taken care off ?
Mostly
Rarely
Frequently
Not at all
Q6. How much times your superior takes on a complaint (duration of handling process)?
2 Weeks
6 Weeks
Indefinite
Depends upon level

Q7. To what level the Management is effective in grievance settlement?

Completely
To a certain extent
To a satisfactory
Not at all
Q8. Please indicate total workload changed during last three years?
Workload has decreased
Remained the same
Workload increased
Q9. Does the upper Management pressure main reason for Grievance
Yes
No
Q10. Have you ever faced grievance related to Performance Appraisal Process?
Yes
No
Q11. Are you satisfied with the existing grievance settlement system of Anant Spinning Mills?
Mostly
Rarely
Sometime
Not at a all
Q12. Is the decision taken by the top management related to your grievance is satisfactory?
Mostly
Hardly
Partly
Never
Q13. Suggestions if Any _____________________
4