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Document ID: 117458
Introduction
Before You Begin
Requirements
Components Used
Related Products (Optional)
Conventions
Error Code Schema
1000 Cloud Portal Web Services Related Failures
2000 General Process Failures
4000 Miscellaneous Failures
5000 Miscellaneous Failures
6000 NetworkRelated Failures
7000 Cisco Server Provisioner Related Failures
8000 Cisco UCS / Physical Server Related Failures
9000 Hypervisor Related Failures
System Health Error Codes
IAC Management Appliance
VMware vCenter Server
Cisco Server Provisioner
Cisco UCS Manager
Cisco Process Orchestrator
System Health Checks
Validate Platform Elements
Validate Orchestrator
Validate Share Location
Validate Email
Connect Cloud Infrastructure
Related Information
Introduction
When a Cisco Process Orchestrator process fails within the Cisco Intelligent Automation for Cloud (IAC)
product, a predefined error code is assigned at the point of failure and is returned so the user can quickly and
accurately troubleshoot what happened. This document shows all defined Process Orchestrator error codes,
along with their descriptions and possible remediations.
Components Used
This document is relevant to Cisco Intelligent Automation for Cloud version 4.0. Error codes added since
Conventions
For more information on document conventions, refer to Cisco Technical Tips Conventions.
Description
Cloud Portal Web Services Related Failures
General Process Failures
Unused Reserved
Unused Reserved
Miscellaneous Failures / Validation
NetworkRelated Failures
Cisco Server Provisioner Related Failures
Cisco UCS / Physical Server Related Failures
Hypervisor Related Failures
1001
1002
Related
Activity
Update
Change
Request
Add
Service
Request
Note
Error
Description
Possible Remediation
Verify the task ID of
Failed to update the change request.
the Cloud Portal Also request may
change request
contain an invalid
reference to a task ID.
1003
1005
1006
1007
1008
1009
1010
1011
1012
Update
Service
Request
Parameter
Failed to mark
Cloud Portal
service request
as complete
Verify group
membership of the
RAPI user.
Verify that the service
request has not
previously marked as
complete.
Failure in
executing web
service
General
Web
Services
Failure
Update
Service
Item
Retrieve
Service
Item Data
Failed to updated
requested service
item.
Verify the
organizational
unit of the
service item.
Verify the
service item
exists.
Failed to to
retrieve
requested service
Verify the
organizational
item data
1013
1014
Create
Service
Item
Update
Service
Item
Failed to create
requested service
item
Failed to update
requested service
item
unit of the
service item.
If a valid
response is
returned, but
the number of
records is 0,
the OU of the
records in the
SI table may
be incorrect.
All fields
included must
be correctly
spelled and
capitalized,
and the Name
field is not
optional.
Make sure
there are no
duplicates in
the Name field
all Names
must be
completely
unique.
Records that
do not already
exist cannot be
updated.
All fields
included must
be correctly
spelled and
capitalized,
and the Name
field is not
optional.
Fields not
changes may
be left out, but
if the field is
sent and blank,
it will change
the contents of
the SI record
to blank for
that field.
If the dropbox
location was
recently
changed restart
the CIM File
Import
Service Item
agent.
1015
1016
1017
Delete
Service
Item
Failed to delete
request service
item
Update
Service
Item by
Failed to updated
Discovery
requested service
Table XML
items.
Submit
Service
Request
Failed to submit
Cloud Portal
service request
Verify the
organizational
unit of the
service item.
Verify the
service item
exists.
Verify the
organizational
unit of the
service item.
Verify the
service item
exists.
Request may
have contained
malformed
XML, check
that item
names or data
do not contain
special
characters
which can
cause
malformed
XML. Such as
<>&[]"'
Verify the
agent for the
desired Cloud
Portal service
is started.
Verify the
name of the
requested
Cloud Portal
service.
Verify the
parameters for
the Cloud
Portal service
request.
1018
1019
Delete
Service
Item By
Properties
Check
NSAPI
Home OU
Error
Description
General failure
Set Saved Sync in the set saved
Data
sync data
process
Process Name
2001
Reset Stale
Sync Data
2002
Initialize Lease
Management
2003
2004
2005
2006
Cloud Portal
Update Service
Request
History
Create Service
Item Definition
XML
Create Service
Item XML
Possible
Remediation
Verify the object
type does not
contain any special
characters.
General failure
in the reset stale Verify the object
sync data
type does not
process
contain any special
characters.
General failure
in the initialize
lease
Verify the lease
management
input parameters
process
contain valid data.
General failure
in the get stale
Verify the object
type does not
sync data
process
contain any special
characters.
General failure
in the cloud
Verify the service
portal update
request exists
service request
history
Verify the input
General failure
data does not
in the create
contain any special
service item
characters which
definition XML
can cause
process
malformed XML.
Such as <>&[]"'
General failure
in the create
service item
XML process.
2007
2008
Set Cisco PO
Global
Variables
characters which
can cause
malformed XML.
Such as <>&[]"'
General failure
in the set Cisco
PO global
variables
process
General failure
Query vSphere
in the query
Powershell
vSphere
Install
Powershell
install process
Related
Activity
Web
HTTP
Request
Error
Description
nsAPI
Authentication
Failure
Possible Remediation
Verify the nsapi user is
a member of the
correct organizational
unit
Related
Activity
XPATH
Query
Error
Description
Failed to find
expected value
Possible
Remediation
Verify that
all
parameters
listed as
required are
present in
the source
XML.
Verify the
Source
XML does
not contain
any special
characters
which can
cause
malformed
XML. Such
as <>&[]"'
5001
5002
5003
5004
Find Target
Create Lease
Requisition
Execute
Windows
PowerShell
Script
Execute
Windows
Command
Failed to find
target
Verify input
parameters does not
Failed to create
contain any special
a new lease
characters which can
requisition
cause malformed
XML. Such as
<>&[]"'
Failed to
execute
Windows
PowerShell
script
Failed to
execute
Windows
command
Verify script
does not
contain a
syntax error
Verify
username/password
used to
execute
script.
If the
ConnectVIServer
cmdlet
exists with a
message that
the server
expectantly
closed the
connection
verify the
protocol
matches the
port. For
example if
the port is
443 the
protocol
should be
https.
Verify
command to
execute
Verify the
working
directory is
correct
and/or
exists.
5005
5006
5007
Execute
Unix/Linux
SSH
Command
Failed to
execute SSH
command
Failed to find
target or target
Invalid Target
is of an invalid
type.
Verify
command to
execute
Verify the
working
directory is
correct
and/or
exists.
Verify
command
line
arguments
Verify
terminal
session is
open and
valid
Verify target
name
Verify the
type of the
target
matches the
target of the
activity
Verify the
task ID of
the service
request
Verify the
agent for the
desired
Cloud Portal
service is
started.
Verify the
name of the
requested
Cloud Portal
service.
Verify the
parameters
for the
Cloud Portal
service
request.
5008
5009
VM Already
Exists
Ping
A VM with the
name already
exists
Failed to ping
IP Address
NS Lookup
Failed to
Validate
Hostname
5011
Find Runtime
Users
Failed to find
runtime user
5012
Update
Runtime User
Failed to update
runtime user
5010
Verify VM
of the name
Change the
name of the
target VM
Change the
name of the
existing VM
Verify the IP
address/hostname
is correct
Verify the
target is
configured
to respond to
ICMP
request
A firewall
may be
blocking the
ICMP
request
Verify the
hostname is
correct
Verify that
host record
in the DNS
server is
correct and
exists.
Verify the
DNS
configuration
of the Cisco
Process
Orchestrator
server is
correct
Verify the name of
the runtime user is
correct and that the
runtime user exists
Verify the
name of the
runtime user
is correct
and that the
runtime user
exists
Verify that
specified
properties
for the
update are
correct for
the runtime
user type
5013
5014
5015
5016
5100
5101
Failed to delete
runtime user
Verify the
name of the
runtime user
is correct
Verify the
runtime user
has not
already been
deleted
Failed to update
target
Verify the
target name
is correct
and exists.
Verify the
target type is
correct for
the specified
target
Delete Target
Failed to delete
target
Verify the
target name
is correct
and exists.
Verify the
target has
not already
been deleted
Invalid Power
Action
An invalid
power action
was specified
Delete
Runtime User
Update Target
Global
Variable
Cloud Portal
Empty (Not
Drop Location Present)
Unused
5109
New
Create VDC
for vCenter
5113
New
5114
New
5115
New
5116
New
5117
New
Create
OpenStack
VDC
Create
OpenStack
VDC failed
Delete
Physical
Server
Verify UCS
Delete Physical
Manager Service
Server failed
Profile exists.
Failed to
Change
Verify OpenStack
OpenStack
target.
State to Start
Change
OpenStack
State to Start
Verify OpenStack
target exists.
5118
New
5119
New
Delete Object
in PNSC
Create tenant
Organization
Folders
5120
Delete Object
in PNSC failed.
Cannot create
tenant
Organization
Folders.
New
Create Tenant
Folder Alarm
5121
Create tenant
UCS
Organization
Folders
Cannot create
Tenant Folder
Alarm.
Cannot create
tenant UCS
Organization
Folders.
Create LB
network
Create
Enterprise
Transit
Network
Cannot create
Verify LB network
LB network.
data.
Create
Enterprise
Verify VLAN data.
Transit
Network failed.
Create VNMC
Tenant for
Onboard
Tenant
Create VNMC
Tenant for
Verify tenant data.
Onboard Tenant
failed.
New
5122
New
5123
New
5124
New
5125
New
Create PNSC
Organization
5126
Read Table
from XML
New
Create PNSC
Organization
failed.
Read Table
from XML
Verify platform
elements data can be
retrieved.
Check if there is
enough space on the
failed after
configuration
data has been
retrieved from
vCenter server.
5127
New
5128
New
vCenter datastore.
Failed to
Cancel Lease
Requisition.
Remove
Failed to
Virtual Server Remove Virtual
Network
Server Network
Services
Services.
Cancel Lease
Requisition
Verify HTTP
request.
Verify HTTP
request.
6203
New
6204
New
6205
New
6206
New
6207
New
6208
New
Related
Activity
Network
Discovery
Create Runtime
User
Error
Description
Network
Discovery
Create Runtime
User failed.
Network
Discovery
Create Terminal
Target
Network
Discovery
Create Terminal
Target failed
Query XMP
Credential
Manager
Query XMP
Credential
Manager failed.
Get SVS
Connection
Information
failed
Get SVS
Connection
Information
Possible
Remediation
Retry the activity
or Cancel.
Discover Nexus
Discover Nexus
1000V
1000V
Components
Components
Failed
CloudSync
Discovery
Image files
Populate
CloudSync
Discover
Intervals
Discover Image
Files Failed
Populate
CloudSync
Discover
Intervals Failed
Related
Activity /
Error
Description
Possible Remediation
Action
7000
7001
7002
7003
7004
7005
Create MAC
Specific
Provisioning
Role
Delete MAC
Specific
Provisioning
Role
Operation
Timed Out
Find MAC
Specific
Provisioning
Roles
Find
Provisioning
Role
Templates
Generate
Authorization
APID
Failed to
Create MAC
Specific
Provisioning
Role
Verify a role
with the same
name does not
already exist
Verify role
parameters are
correct
Failed to
Delete MAC
Specific
Provisioning
Role
Verify the
MAC address
for the role is
correct
Verify the
role has not
already been
deleted
Operation did
not complete
in a timely
manor.
Error preforming
operation or too many
concurrent tasks
Failed to find
MAC specific
provisioning
role
Verify the
MAC address
for the role is
correct
Verify the
role exists
Failed to find
the
provisioning
role template
Verify
template name
is correct
Verify the
role exists
Failed to
generate a
APID
Related
Error
Possible
Activity
Description
Remediation
Failed to
Verify the service
Associate UCS
associate UCS profile/server pool
Service Profile
service profile name is valid and
exists
8001
8002
8003
8004
8005
8006
8007
8008
8009
8010
8011
8012
Verify
vNIC/VLAN/Native
VLAN name is valid
and exists
Failed to bind
Bind Profile to
UCS service
Service
profile to
Template
service
template
Power On
Blade
Boot UCS
Server
Failed to
power on
Verify blade
name is
correct
Verify UCS
manager can
communicate
with the blade
Failed to boot
UCS Server
Verify blade
name is
correct
Verify UCS
manager can
communicate
with the blade
Unused
Unused
Create UCS
Failed to
Service Profile create UCS
Verify template name
from Template service profile is valid and exists
from template
Failed to
Verify service profile
Delete UCS
delete UCS
Service Profile
name is valid and
service profile
exists
Failed to
Disassociate
Verify service profile
UCS Service
disassociate
name is valid and
Profile
UCS Service
exists
Profile
Disassociate
UCS VLAN
From vNIC
Unused
Find UCS
Failed to
Disassociate
UCS VLAN
From vNIC
Failed to find
Verify service
profile name
is valid and
exists
Verify VLAN
is associated
with vNIC
Managed
Objects
8013
8014
8015
8016
8017
8018
8019
8020
8021
8022
8023
New
Unused
Unused
Unused
Get UCS
Server
Configuration
Failed to get
UCS Server
configuration
Verify blade
name is
correct
Verify UCS
manager can
communicate
with the blade
Unused
Failed to
Verify service profile
Modify UCS
modify UCS
name is valid and
Service Profile
service profile
exists
Unused
Reset UCS
Server
Failed to reset
UCS server
Shutdown
UCS Server
Failed to
shutdown
UCS server
Unused
Delete Tenant
or
Organization
Object
Delete Tenant
or
Organization
Object Failed
Create UCS
Folder
Create UCS
Folder Failed
Delete UCS
Folder
Blade Is
Unassigned
Delete UCS
Folder Failed
Blade is
unassigned
Verify blade
name is
correct
Verify UCS
manager can
communicate
with the blade
Verify blade
name is
correct
Verify UCS
manager can
communicate
with the blade
8024
New
8025
New
8100
assign a profile
8101
Verify blade
name is
correct
Verify UCS
manager can
communicate
with the blade
Verify blade
is inserted
into chassis
9000
9001
9002
9003
9004
9005
Related
Activity
Error
Description
Add VM
Hard Disk
Failed to add
VM hard
disk
Clone VM
Failed to
clone the
VM
Add VM
Network
Adapter
Reconfigure
VM
Failed to add
network
adapter
Failed to
reconfigure
the VM
Update VM
Network
Adapter
Failed to
update VM
network
adapter
Power On
Failed to
Possible Remediation
Verify VM name is
correct
Verify Datastore has
enough free space for
the new disk
Too many concurrent
clones, wait until
existing clone
requests complete
Verify Datastore has
enough free space
Verify VM name is
correct
Verify selected port
group is not an uplink
portgroup.
Verify VM is in the powered
off state
Verify VM name is
correct
Verify the port group
name is correct and
exists
Verify selected port
group is not an uplink
portgroup.
VM
9006
9007
9008
9009
9010
Customize
Linux VM
Query VM
Network
Adapters
Power Off
VM
Add VM
Network
Adapter
Query VM
Network
Adapters
9011
Query VM
Devices
9012
Query VM
Properties
power on
VM
Verify VM name is
correct
Verify VM is in the
powered off state
Failed to
customize
Linux VM
Verify VM name is
correct
Verify VMware tools
is installed and
started
Failed to
query VM
network
adapters
Verify VM name is
correct
Verify that VM has a
network adapter an is
attached to a valid
portgroup.
Failed to
power off
VM
Verify VM name is
correct
Verify VM is in the
powered on state
Failed to add
network
adapter to
VM
Verify VM is in the
powered off state
Verify selected port
group is not an uplink
portgroup.
Failed to
query VM
Verify VM name is
correct
Verify VM full path
is correct
Verify VM has not
been moved to
another folder or
resource pool
Failed to
query VM
devices
Failed to
query VM
properties
Verify VM name is
correct
Verify VM full path
is correct
Verify VM has not
been moved to
another folder or
resource pool
Verify VM name is
correct
Verify VM full path
is correct
Verify VM has not
been moved to
another folder or
resource pool
9013
9014
9021
9022
9023
9024
Failed to
customized
Windows
VM
Verify VM name is
correct
Verify VMware tools
is installed and
started
Query VMs
Failed to
query VM
Verify VM name is
correct
Verify VM full path
is correct
Verify VM has not
been moved to
another folder or
resource pool
Update VM
Hard Disk
Failed to
update VM
hard disk
Customize
Windows
VM
Add Host
Failed to add
host
Remove Host
Failed to
remove host
Failed to
Upgrade VM upgrade
Tools
VMware
tools
9025
Create New
VM
9026
Delete VM
Failed to
create a new
virtual server
Failed to
delete VM.
9028
9029
Enumerate
Resource
Pools
Revert to
Snapshot
Create
Snapshot
9030
Delete
Snapshot
9031
Enumerate
Networks
Failed to
enumerate
resource
pools
Failed to
revert to
snapshot
Failed to
create
Snapshot
Failed to
delete
snapshot
Failed to
enumerate
networks
Update extended
target properties
vSphere.PowerCLI.Password
and
vSphere.PowerCLI.User
via the Extended
Properties tab of the
vCenter target
9032
9033
Enumerate
Datastores
Enumerate
Clusters
9034
Enumerate
Datacenters
9035
Enumerate
Hosts
Failed to
enumerate
datastores
Failed to
enumerate
clusters
Failed to
enumerate
datacenters
Failed to
enumerate
VM hosts
Verify vCenter
runtime user has
correct
username/password
Update extended
target properties
vSphere.PowerCLI.Password
and
vSphere.PowerCLI.User
via the Extended
Properties tab of the
vCenter target
Verify vCenter
runtime user has
correct
username/password
Update extended
target properties
vSphere.PowerCLI.Password
and
vSphere.PowerCLI.User
via the Extended
Properties tab of the
vCenter target
Verify vCenter
runtime user has
correct
username/password
Update extended
target properties
vSphere.PowerCLI.Password
and
vSphere.PowerCLI.User
via the Extended
Properties tab of the
vCenter target
Verify vCenter
runtime user has
correct
username/password
Update extended
target properties
vSphere.PowerCLI.Password
and
vSphere.PowerCLI.User
via the Extended
Properties tab of the
vCenter target
9036
9037
9038
9039
9040
9041
9042
Query VM
Templates
Failed to
query VM
templates
Verify vCenter
runtime user has
correct
username/password
Update extended
target properties
vSphere.PowerCLI.Password
and
vSphere.PowerCLI.User
via the Extended
Properties tab of the
vCenter target
Enter VM
Host
Failed to
Maintenance enter
Verify all running VMs have
Mode
maintenance been evacuated from the host.
mode
Shutdown
Host
Failed to
shutdown
Exit VM
Host
Failed to exit
Maintenance
maintenance
Mode
mode
Apply VM
Host Profile
Failed to
apply VM
host profile
Verify hostname of
the host is correct
Verify vCenter can
communicate with
host
Verify hostname of
the host is correct
Verify vCenter can
communicate with
host
Verify host profile is
associate with the
host
Verify host profile
name is valid and
exists
Associate
VM Host
Profile
Failed to
associate
VM host
profile
Create VM
Host Profile
Failed to
create VM
9043
9044
9045
Query Hosts
Host Profile
username/password for
vCenter target
Failed to
query hosts
Unused
Unused
9046
New
Query Folder
9047
New
Query Folder
9099
9100
9101
New
9102
Check for
VMTools
If Network
Adapter not
found
Execute
Cisco UCS
Director
Task
Query Folder
Failed
Query Folder
Failed
VMware
tools not
Verify VMware tools is
installed
installed and started
No network
adapter
found
Task failed
Unused
5102
New
Possible Cause of
Failure
Connected: Connection
Test Passed, Validation
Complete
Not Connected:
Attempt to connect to
IAC Management
Appliance failed
Remediation
Failures
Error
Codes
6101
6102
Possible Cause of
Remediation
Failure
Not Connected:
Attempt to connect Verify VMware vCenter Server
to VMware vCenter details entered in Cisco Cloud
Server failed
Portal during the creation of the
connection.
Not Connected:
Verify VMware vCenter Server
Attempt to connect
login credentials provided to
to VMware vCenter
create the VMware vCenter
Server failed
Server target in Cisco Cloud
Portal has access rights.
Read Test
Validates the provided login credentials has read access to the VMware vCenter Server by querying the ESXi
hosts existing on the VMware vCenter Server.
Failures
Error
Codes
6201
Possible Cause of
Failure
Connected (Read Only):
VMware vCenter Server
login credentials failed to
read information from the
VMware vCenter Server.
Remediation
Verify the provided
VMware vCenter Server
login credentials has
access to appropriate
objects in VMware
vCenter Server.
Write Test
Validates the VMware vCenter Server runtime user has write access to VMware vCenter Server using Power
CLI. Write access is validated by creating a small Virtual Machine with no operating system and deleting the
Virtual Machine that was created.
Failures
Error
Codes Possible Cause of
Remediation
Failure
Connected (Read
Only): VMware
6301
Verify the provided VMware
vCenter Server
vCenter Server login credentials
login credentials
has write permissions to
for read / write.
appropriate objects in VMware
6302
Connected (Read Validate
that the ESXi hosts in the
vCenter Server.
Only): No ESXi VMware vCenter Server matches
Hosts Found
the Host Name in the Cisco Cloud
Portal. If the hosts does not match,
run cloudsync discovery for the
7101
7102
Possible Cause of
Remediation
Failure
Not Connected:
Attempt to
connect to Cisco
Verify Cisco Server Provisioner
Server Provisioner details entered in Cisco Cloud
failed
Portal during the creation of the
connection.
Not Connected:
Verify Cisco server provisioner
Attempt to
login credentials provided to
connect to Cisco
create the Cisco Server
Server Provisioner
Provisioner target in Cisco Cloud
failed
Portal has access rights. User must
be root and have the valid root
password.
Read Test
Validates the provided login credentials has read access to the Cisco Server Provisioner by querying the
Provisioning Role Template(s).
Failures
Error
Codes
7201
7202
Possible Cause of
Failure
Connected (Read
Only): User
credentials for read /
write.
Connected (Read
Only): Provisioning
Role Templates not
found.
Remediation
Verify the provided Cisco
Server Provisioner login
credentials has read access to
provisioning templates stored.
Ensure the Cisco Server
Provisoner has at least one
Provisioning Template
defined.
Write Test
Validates the Cisco Server Provisioner runtime user has write access by creating a new MAC Specific
Provisioning Role and then deleting the MAC Specific Provisioning Role just created.
Failures
Error
Codes
7301
7302
Possible Cause
Remediation
of Failure
Connected
(Read Only):
Validate login Credentials has write
login credentials
access to appropriate Cisco Server
for read / write.
Provisoner.
Connected
(Read Only):
Validate that the server provisioner
Cannot find
templates in the Cisco Server
Cisco Server
Provisioner matches the Host Name
Provisoner
in the Cisco Cloud Portal. If the
Template.
server provisioner templates does
not match, run cloudsync discovery
for the discovery of templates under
the Cisco Server Provisioners.
Possible Cause of
Remediation
Failure
Connection Failed:
Verify Cisco UCS manager
Cannot connect to the details entered in Cisco Cloud
Cisco UCS manager. Portal during the creation of
the connection.
8101
Read Test
Validates the provided login credentials has read access to the Cisco UCS Manager by reading the Cisco UCS
Manager Server configuration.
Failures
Error
Codes
8201
Possible Cause of
Remediation
Failure
Connected (Read Only):
Verify the provided Cisco
Unable to read Cisco
UCS Manager login
UCS Manager Server
credentials has read access
Configuration.
to the appropriate Cisco
UCS Manager.
Write Test
Validates the Cisco UCS Manager runtime user has write access by creating a dummy Service Profile and
deleting the dummy Service Profile that was created.
Failures
Error
Codes
Possible Cause of
Failure
Connected (Read
Only): User
credentials for read /
write.
8301
Remediation
Validate login Credentials has
write access to appropriate
Cisco UCS Manager.
Possible Cause of
Failure
Connection Failed:
Cannot validate run
time user
9101
Remediation
Verify Cisco Process
Orchestrator run time user
and its credentials.
Read Test
Validates run time user in Cisco Process Orchestrator has read access for the Cisco Cloud Portal by retrieving
Cisco Cloud Portal Service Item data using the Web Services API.
Failures
Error
Codes
9201
Possible Cause of
Failure
Connected (Read
Only): Unable to
read service item
data from the
Cisco Cloud
Portal.
Write Test
Remediation
Validate login Credentials of the
run time user and the nsAPI User
has access to Cisco Cloud Portal.
Also validates that the Web
Services are enabled on the Cisco
Process Orchestor and Cisco
Cloud Portal.
Validates the runtime user has write access by creating or updating the service item utilizing the Cisco Cloud
Portal Adapter.
Failures
Error
Codes
9301
Possible Cause
of Failure
Connected
(Read Only):
User credentials
for read / write.
Remediation
Validate User Credentials of the run
time user and the Cisco Cloud Portal
Target has access to appropriate
Cisco Cloud Portal. Also validates
that Web Services are enabled on the
Cisco Process Orchestor and Cisco
Cloud Portal servers.
5001
Related
Activity /
Action
Error
Description
Possible Remediation
Find Target
Failed to find
target
Note: Validation is designed to return a Status and Description of the current status of the Element, it only
produces error if the target cannot be found. The following is a list of Status and Descriptions produced by
Validation.
Status
Not
Connected
Not
Connected
Description
Attempt to connect to
VCenter Failed
Possible Remediation
Validate
vCenter
defined in CP
and PO
Validate User
Credentials
has access to
appropriate
vCenter
Validate User
Credentials has access
User credentials for read /
to appropriate VCenter
write
and appropriate
Datastores
Connected
(Read Only)
Validation Successful
Not
Connected
Not
Connected
Validate UCS
defined in CP
and PO
Validate User
Credentials
has access to
appropriate
UCS
Validate User
User credentials for read / Credentials has access
write
to appropriate UCS
Manager
Not
Connected
Not
Connected
CoValidationSuccessful
Connected
(Read Only) Create Service Profile
Failed
Connected
Validate CSP
is correctly
defined in CP
and PO target
Validate User
Credentials
has access to
appropriate
CSP
The user must be
associated with a
APID on CSP and the
APID or user does not
match or cannot be
found
User associated with
APID was found and
able to login to CSP
but did not have rights
to create a Service
Profile
Validation Successful
Validate Orchestrator
Error
Code
5001
Related
Activity /
Action
Find Target
Error
Description
Possible Remediation
Failed to find
target
specified criteria.
Note: Validation is designed to return a Status and Description of the current status of the Element, it only
produces error if the target can not be found. The following is a list of Status and Descriptions produced by
Validation.
Status
Not
Connected
Not
Connected
Connected
(Read Only)
Connected
(Read Only)
Connected
Description
Possible Remediation
CP Web Target is
unreachable
Cannot access
RequestCenter
DB
Cannot create or
update SI in CP
Validation
Successful
5001
Related
Activity /
Action
Error
Description
Possible Remediation
Find Target
Failed to find
target
Note: Validation is designed to return a Status and Description of the current status of the Element, it only
produces error if the target can not be found. The following is a list of Status and Descriptions produced by
Validation.
Status
Connected
(Read Only)
Connected
Description
CIM Import
failures
Possible Remediation
Check share location access
to CP and PO Check user
credentials
Validation
Successful
Validate Email
Note: Sends an email trough the SMTP server configured in CP to a specified user
Validates
Description
Possible
Remediation
Validate Email
Failures, PO is If the email is not
not involved in received in a given time
email validation verify the SMTP server
is configured in CP is
reachable and fully
functional
Email Validation
does not arrive:
Validate
configuration
of the
SMTP
server
used by
CP.
Related Information