Team Building & Leadership

2010 Leadership Training

Workshop
Mike Taylor, C.P.M.

Teamwork
Teamwork is the ability to work
together toward a common vision.
The ability to direct individual
accomplishments toward
organizational objectives. It is the fuel
that allows common people to attain
uncommon results.
Andrew Carnegie

Team Building
Definitions on the Web

Team building is a planned effort made in order to improve

communications and working relationships by way of any
planned and managed change involving a group of people. Team
building is most effective when used as a part of a long-range
strategy for organizational and personal development.
www.indiainfoline.com/bisc/jmht.html

The ability to gather the right people to join a project team and
get them working together for the benefit of a project.
www.mccombs.utexas.edu/faculty/Linda.Bailey/glossary.htm

The term team-building can refer generally to the selection and

motivation of teams, or more specifically to group selfassessment in the theory and practice of Organizational
development (OD).
wikipedia.org/wiki/Teambuilding

Personal Accountability
It marks a big step in your
development when you come to
realize that other people can
help you do a better job than
you can do alone.

- Andrew Carnegie

Path Forward

Form our team

Grow our team
Steer our Team

Reward our team

Getting Started

Ask HELP
for help
1 ASKFOR
1.
2. USE THE

Use the help

Form Our team

Can I count on you
to be part of our team for the
I need a few people
to help me.
Our team
needs your skills at

Recruiting Challenge
Team building is a win-win negotiation which
starts with the smallest common interest and
results in a winning combination - mlt
Career Growth

Commitment

Experience

Fun

Time

Facilitate Participation

Purpose, goals
Challenge with specific tasks
Camaraderie with new friends
Responsibility & recognition
Growth & support
Encouragement and reward

Turn Our Group Into a Team

The closer the
correspondence between
team goals and individual
goals, the greater the sum of
individual motivations for
succeeding together.

Team-building Principles
Dr. Martin C. Wilson

Perception

A team is what you perceive it to be

Expectation

volunteers will perform as winners

when you treat them as winners

Respect

its human nature to want to please

people you respect

Respect
Before you can expect
anything from people, you
have to gain their respect
-The Rev. Dr. Martin Christopher Wilson

Grow Our Team

-

Jack Welsh

Evaluate, coach and build selfconfidence

Make sure they not only see the
vision, they live and breathe it
Get under their skin with positive
energy and optimism
Establish trust with candor,
transparency and credit

From Group to Team

Non-profit Nuts & Bolts

Define performance expectations and set standards

Encourage team activities (formal or informal)
Ask for opinions & feedback
Provide training opportunities
Create an environment that is non threatening
Conduct regular meetings
Provide cross training opportunities
Give members opportunities to use hidden talents

From Group to Team

A group becomes a team when all

members are sure enough of
themselves and their contributions to
praise the skill of others.
Anonymous

How Can I Contribute?

Speaking up responsibly
Being rational not rationalizing
Accommodating personalities
Personally accountable
Recognizing others contributions
not just failures

Personal Accountability
- Dr. John Maxwell

My team makes me better than I am

My team multiplies my value to others

My team enables me to do what I do best
My team allows me to help others do their best

Personal Accountability
- John G. Miller, author of QBQ

There are lots of Is in Team

How can I help the team reach its goal?
What can I do to support the team?
How can I be excellent in my role today?
What can I do to solve the problem

Personal Accountability
- John G. Miller, author of QBQ

God grant me the serenity to accept

the people I cannot change, the
courage to change the one I can,
and the wisdom to knowits me!

Building Great Teams

Commitment

Commitment

Contribution

Communication
Cooperation

Cooperation

Contribution

Follow-through
Accuracy
Creativity
Timeliness
Spirit

Conflict Management

Change Management
Connections

Connections

Change
Management

Communication

Conflict
Management

Teamwork
Coming together is a beginning,
staying together is progress, and
working together is success.
Henry Ford

Steer Our Team

Lets talk about our game plan

What are we doing right?
Can we improve communication?
What can we do better?
How can we help each other?
How should we divide the work?

Character

Initiative

Communication

Qualities
of a
Leader
Attitude

Respectful

Vision

Three Roles of the Team Leader

Leader

Manager

Facilitator

Concerned with doing the right thing.

Concerned with doing things right.

Concerned with helping people do things.

Takes the long-term view.

Takes the short-term view.

Helps people find a view and articulate it.

Concentrates on what and why.

Concentrates on how.

Helps people concentrate and be clear in the

here and now.

Thinks in terms of innovations, development,

and the future.

Thinks in terms of administrations, maintenance,

and the present.

Helps people think, and helps them

communicate their thoughts.

Sets the vision: the tone and direction.

Sets the plan: the pace.

Helps people make meaning of tone and

direction, and to function well at the required
pace.

Hopes others will respond and follow.

Hopes others will complete their tasks.

Hopes others will engage in the process.

Appeals to hopes and dreams.

Monitors boundaries and defines limits.

Helps others make meaning of hopes and

dreams; pushes appropriately on boundaries.

Expects others to help realize a vision.

Expects others to fulfill their mission or purpose.

Helps others articulate a shared vision and

common mission or purpose.

Inspires innovation.

Inspires stability.

Helps people respond to things that are new and

things that remain the same.

Managers as Facilitators, by Richard G. Weaver and John D. Farrell, p. 6.

http://www.teambuildinginc.com/article_kiwanis.htm

Lead people, manage tasks and facilitate decisions.

Leading a Winning Team

As the leader, you must highlight the importance of
roles played by your team members and their
uniqueness.
Encourage questions and listen to what your team
members say.
Let team members know how they can build on
each others contributions set the example.
Make teamwork fun!!!
Socializing improves group dynamics

Inspire Confidence

Catch them doing something right and praise immediately

Set the example and set standards
Confidence happens when folks feel good about
themselves.
Exercise raises self-esteem
Guard your discussions.
Positive is important
Approach negatives from positive

Talk about what can and will be done

Break things down into easy to understand steps, so that

your team can have hundreds of SMALL successes, which
we all know build to great success.
Set behavioral standards which does not allow selfdefeating behavior from flourishing

Teamwork
Alone we can do so little;
together
we can do so much.
Helen Keller

Conflict Management
Conflict is a result of diversity in thought and
opinion. Strong teams manage conflict
respectfully and make it a positive!
It takes time for a team to learn to work
together
Reframing

Taylor vs. Reck

two roads converge in the teamwork forest

Resolve the problem

not the people

Focus on the people

then they
will resolve the problem

Recognition - Encourage the Heart

- James M. Kouzes
- Barry Z. Posner

Create a team that cares about each other...

Set Clear Standards
Expect the Best
Pay Attention
Personalize the Recognition
Tell the Story
Celebrate Together
Set the Example

Loyalty
Loyalty is not something a person
can demand. It is something
people - the constituency - choose
to grant to a leader who has
earned it.
Kouzes and Posner

Turn Our Group Into a Team

Encourage team members to try new ideas,
even at the risk of an occasional failure
Cross-train team members
Increase skill level
Increase understanding of each others jobs

Give team members opportunity to use

their hidden talents

Reward the Team

Plan team activities
More than just meetings

Give the team identity

Web site, pictures, shirts, badges

Feedback
Letters of recommendation
Personal gratitude

Boost Moral
- Center for Creative Leadership

Learn together

Communicate
Celebrate Success

Recognition

A pat on the back is only a

few vertebrae removed from
a kick in the pants, but is
miles ahead in results.
- Ella Wheeler Wilcox

Summary
Teams are dynamic and evolve over time
Teams are much stronger than individuals
Show your team members that you genuinely care
about them
Be personally accountability - your team will follow
your lead
Know who you are and what you stand for
Recognize others thoughtfully
Have fun!

Mantras
People like to be part of a working team
A common goal helps everyone focus their
energy
Every member of a team deserves the
opportunity to contribute and share in the
teams results
Respect is contagious
Volunteers are where you find them

Take Time for Yourself

People who cannot find time for

recreation are obliged sooner or
later to find time for illness
-John Wanamaker

Thank You!
For participating in our ISM association
For being part of our affiliate leadership
team
For getting involved in the development
of our profession
For contributing to the professional
growth of our peers
For including us in your career

Coming together is a beginning.

Keeping together is progress.
Working together is success.
- Henry Ford

Discussion
1.
2.
3.
4.
5.

How can a team form without a leader?

How can we get younger members involved?
How can non-volunteers be added to a team?
How can team members help grow the team?
How can we address these barriers:
1. Lack of time to meet or contribute
2. Lack of skill or experience
3. Frustration with progress

6. What are some positive ways to start building a team?

7. How can a team be rewarded?

Team Interaction Styles

Style

Profile

Strengths

Weaknesses

DRIVER

Take charge person

Strongly influential
Focused on results

Determined
Thorough
Decisive
Efficient
Direct

Dominating
Unsympathetic
Demanding
Critical
Impatient

Social specialist
Expressive
People person

Personable
Stimulating
Enthusiastic
Innovative

Opinionated
Undependable
Reactionary

Well-organized
Likes specific projects
Puts structure to ideas

Industrious
Persistent
Serious
Orderly
Methodical

Indecisive
Uncommunicative
Critical

Adaptive
Relationship oriented
Likes stability
Wants to be part of bigger picture

Cooperative
Supportive
Dependable
Helpful

Conforming
Uncommitted
Hides true feelings

ENTHUSIAST

ANALYZER

AFFILIATOR

from Teamwork, a project of the Team Engineering Collaboratory, Dr. Barbara OKeefe, University of Illinois- Urbana/Champaign.
http://www.teambuildinginc.com/article_kiwanis.htm

Managing Virtual Teams

The Five Cs Of Managing Virtual
Teams
-Jennifer Rasmussen
Communicate
Chat
Change it up
Cut out
Celebrate

Volunteer Management
ISM Resources
1. The Art of Delegating
www.ism.ws/files/secure/index.cfm?FileID=15130

2. The Short-Term Volunteer

www.ism.ws/files/secure/index.cfm?FileID=15161
3. A Get-in-Gear Guide for Volunteer Recruitment
www.ism.ws/MembersOnly/content.cfm?ItemNumber=8361
ISM brochures and flyers. Search ISM web site for tri-fold

Volunteer Management
ISM Resources
1.

2.

A Creative Approach to Recognizing Volunteers

www.ism.ws/MembersOnly/content.cfm?ItemNumber=8333
Affiliate Planning Meetings: A Recipe for Success
www.ism.ws/MembersOnly/content.cfm?ItemNumber=8364

3.

Can We Talk? Communication and Conflict Resolution

www.ism.ws/MembersOnly/content.cfm?ItemNumber=8378

4.

Creating a Volunteer Job Skills Bank

www.ism.ws/MembersOnly/content.cfm?ItemNumber=8395

5.

Effective Committees Identifying, Recruiting and Training

Leaders
www.ism.ws/MembersOnly/content.cfm?ItemNumber=8409

Resources
1. Bradberry, Travis and Greaves, Jean, Emotional
Intelligence, TalentSmart, 2003.
2. Kouzes, James M. and Posner, Barry Z.,
Encouraging the Heart, Jossey-Bass, 2003.
3. Lencioni, Patrick, The Five Dysfunctions of a Team,
Jossey-Bass, 2002
4. Maxwell, John. The 21 Indispensable Qualities of a
Leader, Nelson Business, 1999.
5. Miller, John, QBQ!, Putnam, 2004

Resources
1. Mike Taylor Leadership
www.mltweb.com/seminars/Leadership4.pdf
2. www.funteambuilding.com/top10.html
3. Kurt Lewin Field Theory
4. Jennifer Rasmussen The Five Cs Of Managing
Virtual Teams
www.rasmussencentral.com

Resources
1.

2.
3.
4.

5.

Teamwork links & selected reviews

reviewing.co.uk/toolkit/teams-andteamwork.htm#general
Team - building - working - playing - developing
reviewing.co.uk/reviews/teambuilding.htm
GMU - Center for Service and Leadership
www.gmu.edu/student/csl/5stages.html
MAP for Nonprofits, Group Dynamics
www.mapnp.org/library/grp_skll/theory/theory.htm
Best of Non-Profit Nuts & Bolts
www.nutsbolts.com/np-articles.htm

Know Who You Are

Its not always easy to do the right thing. But,
doing the right thing makes you strong, it builds
character, it forces you to make decisions based
upon your beliefs and not what other people
think. In life, and in business, you have to stand
for what you believe in and sometimes you
have to stand alone. But, what makes you a
leader is having the courage of your
convictions.
- Queen Latifah