Sometimes, I'm the one who answer a telephone call in our office here in Japan.

For someone who just starting to learn Nihongo , like me, what should be a
rather simple task becomes a difficult one. Though it's a difficult task, it does
have its benefits too. I got to practice my Nihongo listening and speaking skills.
Fortunately, I already have a "ready-made" script of answering a phone call in
Nihongo, which was given to me by my Japanese colleague.

If there's a call, the first thing I say is,

(1.a)

"Company Name" de gozaimasu.

(1.b)

Ohayou gozaimasu. "Company Name" de gozaimasu.(add the morning

greeting when you answer the call before 10 AM)

Then I may follow it with a greeting/salutation

(2.a)

Osewa ni natte orimasu.

(2.b)

Otsukare sama desu. (salutation for colleagues only)

To transfer the call immediately,

(3)

Hai, shou shou omachi kudasai

In case you want to ask the caller's name again ,
(4)

Mouskiwakegozaimasen, mou ichido onamae wo ukagaishitemo yoroshii

deshou ka.

In case the person, who the caller is looking for, is not on his/her desk
(5)

Moushiwake gozaimasen. Tadaima seki wo hazu shite orimasu ga.

In case the person, who the caller is looking for, is on leave.

(6)

Moushiwake gozaimasen. Honjitsu oyasumi wo itadaite orimasu ga.

In case the person, who the caller is looking for, is talking on other phone.
(7)

Moushiwake gozaimasen. Tadaima hoka no denwa ni dete orimasu ga.

In case the peson, who the caller is looking for, is on a business trip or go out.
(8)

Moushiwake gozaimasen. Tadaima (Honjitsu) gaishutsu shite orimasu.

In case the person, who the caller is looking for, is on a meeting.

(9)

Moushiwake gozaimasen. Uchiawase chuu desu.