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    26 views73 pages

    Health Safety Manual

    Uploaded by

    Thanh Nguyen
    HSE

    Copyright:

    © All Rights Reserved
    Download as PDF or read online from Scribd
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    { crameenPhone Hlealth, safety and Environment ee _____ 3 Version: 2nd draft ‘Submitted by: Dr. Mohammad Shahnawaz Ongoing process of updating HSE Manual: will be completed within December 05 HISE Statement We organize and plan for HSE efficiently and effectively. Safe places, safe systems of work and suitable procedures are provided and maintain Comprehensively prepared to respond effectively in the event of an emergency. Promote a culture of reporting and investigating accidents, incidents and near misses, and the sharing of lessons learned. Playing a leading role in promoting best practice in industries. Protect the environment. ‘Simplicity, comprehensibility, maintainability and recognisabil elimination of design complexity that may lead to human failures, reduced safety and poor working environment and more occupational hazards. Conduct research to establish procedures which improve health, safety and protection of the environment. Highly committed to the communit 8 where we operate. By applying these principles, We aim to: IMPROVE working conditions, ENSURE better service for our Consumers, CONTRIBUTE to profitability. Managing Director Lo Contents: Pre face Chapter 1: Distribution and updating of Manual Chapter 2: Introduction Chapter 3: Basic policy and Goals 3.4: GrameenPhone’s policy on Health, safety and Environment 3.2: Relation to Telenor HSE policy 3.3: Relation to ILO-OSH policy 3.4: HSE goals for GrameenPhone. Chapter 3: Organization, Scope of activities and responsibilities. 3.4: Organization and HSE structure 3.2: Scope of activities 3.3: Description of work situations, which can lead to injury, discomfort or disease 3.4: Nature of injury, discomfort or work related diseases 3.5: Responsibilities Chapter 4: Activities Chapter 5: Inspection, follow up and reporting system Chapter 6: Documents Chapter 7: Copy of medical agreements Chapter 8: Conclusion From the very beginning of its operation in Bangladesh since March 1997, GrameenPhone believes the fact that GP's most valuable asset is its people. On the other hand, one of the important intentions of GP is to make the working place attractive and safe for the employees as well as for other stakeholders. ‘The purpose of this manual is to set down policies and guidance on the approach on how company is providing a good health, safety and environment activities to it's People. The activities and policies discussed in this manual will be transparent to employees from onwards. All HSE related activities would be superseded by this manual. The development of this manual has been a time consuming and difficult process, but itis the first step in achieving a very huge objective, To achieve that objective the in-depth understanding and commitment of all GP employees is required. ‘Special thanks need to be given to HSE Specialist and his team for spearheading this effort and keeping it moving forward. Thanks to all others GP employees who contributed to this document through their participation or in reviewing and ‘commenting on the document. Shawpteeser a Distribution of manual Updating of this manual Version 1 Total page #2 Date: Distribution and updating of Manual Distribut n of this Manual This manual will be distributed to all Directors and Managers in all workstations of GP. Head of HSE will introduce and manage a system, which will ensure that everyone willbe able to have the latest edition All employees shall read and understand the contents of this manual. Updating of this Manual This Manual as a whole or a part or a chapter shall be reviewed, amended and changed whenever itis required and needed as a part to keep the consistent with all other policies of GP. In general this Manual will be reviewed and updated in every two yearsias per needed. Updating the Manual Review of the Manual SL. Date of _ | Description of Change | Remarks No | Change _| Action i 1 [2507.05 | Health related issues 2 [20.09.05 | Medical Service Agreement Incorporation 3 [20.09.05 | HSE Audit Formats for different Work Places | CGhapter 2 Introduction Version: 1 Total page # Date: ‘The Company Company Vision ‘Company Mission Working Conditions Classification of Employees Characteristic of this manual HSE implementation and monitoring Qaakene As per HSE manual 4. Introduction 4.4 The Company GrameenPhone Limited, the number one and leading mobile company in the area of telecommunication in Bangladesh. Of the four mobile operators, GP managed to grab 60% of the market share only by providing cost-effective & the best service available in the market of Mobile Telecommunication. GP has made its expansion not only in the urban areas, but also it has stretched its network in the rural areas for the economic empowerment of the rural people. GrameenPhone has made a special arrangement with Grameen Telecom, an affiliate of Grameen Bank, in providing cellular services in the rural areas. Within this short span of time since its inception GP has covered 6 divisions of the country with an aim to cover the whole of it by 2001. GP believes excellence in its service towards the subscribers. We are growing and at the same time being competitive. To keep up this upward trend and leading position absolute dedication to understanding and fulfiling our customers’ need with the appropriate mix of standard service, reliability, improved technology, and skilled as well as dedicated manpower is necessary. 4.2 Company Vision GrameenPhone believes that a clearly defined statement is necessary to achieve the future goals of the company ~ ‘to make the dream a reality’. Accordingly a standard set of goals ie., the broader level of objectives and approaches could be determined to accomplish the Vision. GrameenPhone's vision is: “Ideas that Simplify’. 1.3 Working Conditions The company offers a safe, healthy and wonderful and working environment in the office, The Company's intent is to establish a good working relationship through a ‘mutual understanding of expectations. We believe in working in a team and demonstrate team spirit to maximize and excel in standard quality service to our valued subscribers in the area of telecommunication. Employees work in an environment where they feel valued, responsible and supported by the authority as well as by their colleagues. GrameenPhone takes preventive and safety measures to avoid all sorts of hazardous situation that might take place in all areas of technical as well as non-technical functions. CES 1.4 Classification of Employees Permanent: An employee who has been employed against a permanent position and hhas satisfactorily completed the probationary period and has been notified in writing as a permanent employee. Whenever, the Managing Director feels it necessary, GrameenPhone may hire ‘someone directly without probationary period, Probationer: An employee who has been hired for filing a regular position but has rnot yet completed his/her probationary period. Contract: An employee who has been recruited for a specific period of time for performing specific job. Usually, the period should not be more than one year. Under ‘special circumstances, however, such period may be extended upon the approval of HR, Temporary or Part-time: Any person who has been hired for a short period of time to perform a specific assignment. Such employment is situational. Their payment ‘may be made hourly, daily, weekly or monthly. The period of such employment shall not exceed three months. However, in exceptional circumstances, their employment ‘may be extended for further one month, 1.8 Characteristics of this Manual ‘The Manual has the following essential characteristics: i) Simple and consistent: The HSE Manual is simple and consistent with the Company's other policies, vision, values and objectives, The principle intent of manual is to provide guidelines and specify actions egarding HSE. The policies are also consistent with other policies of the Company such as administration policy, finance policy, business Policy. Needless to mention that the Policy Manual also looks at the country's existing law to ensure faimess in policy application. ii) Practicable and reasonable: Employees are able to see the manual as a guideline of their daily day to day activities and be being fair, flexible and realistic. ii) Necessary: HSE policies are of value to employees in respect of HSE. Managers confirm the intent and necessity of approved rules and recommend for elimination of obsolete ones. Policies and practices will be reviewed when there are major changes and accordingly policies will be revised and incorporated. iv) Applicability and uniformity: HSE policies are developed in such a manner so that they are applicable for all employees of the Company. ‘Throughout the Company they are expected to be uniform. ¥) Understandable and communicated: The policies narrated in this ‘manual are clearly stated so that employee can clearly understand them. Ambiguity in presentation, complexity in expression is avoided. The policy will be communicated, interpreted & distributed to the employees by the HSE, 1.6 HSE Implementation and Monitoring Implementation HSE in workplace is every one’s responsibilty |tis very important that all concemed understand and comply with the HSE manuals, and activities at the work place. Non-compliance of HSE policy is clearly violation of policy and merits disciplinary actions. {tis the responsibility of each line manager or supervisor to ensure that employees under the department/section implement HSE at the work place. It is the responsibilty of the HSE section to make the HSE standards understandable to all and HSE officials will also give proper interpretation of the policy against the queries made. If any of the HSE standards is not adhered to, then it will be linked with disciplining as per Company disciplinary procedures. as Chapter 3 Basic policy and Goals Version 1 Total page # Date: Basic policy and Goals 3.4 : GrameenPhone’s policy on Health, safety and Environment 3.2: Relation to Telenor HSE policy 3.3: Relation to ILO-OSH policy 3.4; HSE goals for GrameenPhone Chapter 3 Basic policy and Goals Basic HSE policy 3.1 GrameenPhone’s Policy on Health, safety and Environment GrameenPhone shall be a safe and attractive place to work. The main principle of this policy is that, discomfort in the job and work related injury and diseases could be prevented. This can be achieved through systematic work, awareness of dangers and common sense. GP strives to maintain a well- motivated and well-educated work force. ‘A good and safe working environment in the company will enable us to give our customers a high level of service and ensure high productivity and efficiency, ‘Main Purpose of HSE: To ensure better health of the employees for better productivity To give health support to all employees including expatriates To reduce work related injury, discomfort to a minimum leve! To make workplace safe and attractive To maintain a good working erivironment by offering awareness on health hygiene and safety among all associated with GP To ensure healthy and safe procedure in all work process of GP including all stake holder 7. To offer training to all employees of GP regarding health, safety and environment 8. To maintain liaison with all available medical centres for ensuring discounted and attentive medical services for the employees of GP 9. To fulfil social commitment of GP towards community especially regarding health 10. To conduct research based work regarding HSE 3.2 Relations to Telenor HSE Policy. GP policy on HSE is based on the corresponding policy in Telenor, and adapted to conditions in GP and Bangladesh. 3.3 Relation to ILO-OSH policy GrameenPhone shall try to comply with the ILO-OSH policy with their day to day activities. It also shall try to establish the standard ILO-OSH Management system in GP. 3.4 HSE goals for Grameen Phone There are to be reviewed yearly as a minimum, 1. To establish an HSE goals for each year and continual improvement of the operational HSE tasks and responsibilities. 2. Tocreate an awareness of HSE throughout the company. 3. To reduce work related injury, stress, expressed by a numerical figure, which shall be fixed each year. 4. To save man hour, expressed by a numerical figure each year Chapter 4 Organization, Scope of activities and responsiblity Version 1 Total Page # Date: Organization, Scope of activities and responsi 4.1 Organization and HSE structure 4.2 Scope of activities 4.2.4: Health 4.2.2: Authorize medical centres 4.2.3: Communication regarding Health activities 4.2.4: First Aid boxes 4.2.5: HSEIPS representatives, 4.3: HSE in Technical Division 4.4: Descriptions of work situations, which can lead to injury, discomfort or disease 4.5: Nature of injury, discomfort or work related diseases 46: Responsibilities Chapter 4 Organization, scope of activities and responsibilities 4.1 Organization and HSE structure : The organizational chart of GP will be included in the appendices of this document. The Organizational chart will form an integral part of this document and may be updated from time to time as needed by amendment. 4.2 Scope of activi HSE shall look after the following things: 4.2.4: Health: In broader sense health of the employee is a big thing to deal. GrameenPhone shall tty to take the initiative of taking care of initial health care services of the employees. In-house Medical Consultancy services: |t shall be done by running a health clinic at head office. Registered medical Practitioner will be available there to offer the consultancy and serve primary health facilities to the employees. More over, over phone, all the employees of GP will have the facilities of taking consultancy at any time. The employees can seek help at any emergencies from the GP-Ciinic help desk by dialing 78274 or #38274 (from GP. mobile). In case of any illness employees will also get assistance form ‘Authorized Medical Support Service Agent’ Executive Health Check-up (Pre-employment & Yearly) To keep up a healthy life of an employee a regular health check-up is conducted with the authorized medical service providers. Yearly Executive Health Checkup is conducted in two categories-"below 40° and “above 40°. Moreover, a pre- employment medical check-up is also performed for the prospective employees of GP. Other Regular Check-ups: Dental and ENT check-ups are covered for the employees in periodic intervals especially for the Customer Management Division. For traffic staffs yearly medical check-ups and psychological tests will be carried out for their overall general health Vaceination Vaccines are available against some communicable diseases for the GP employees. Different vaccination program is run by the HSE department for the safe and sound health of the employees. Insurance Coverage. GP jis giving insurance coverage under ALICO Bronze plan to its employees. It includes general hospitalization and maternity benefit health plan. Employees’ family members also come under this coverage umbrella, 4.2.2: Authorize medical centres: For all of the employees of GP at all the divisional office, there shall be at lease one medical centre with which GrameenPhone shall go for agreement for health and medical services of the employees over there. At least one Doctor (May be the Director of that centre) will be the contact person for any sort of health services. Any case of casualty in different location of the country shall be treated locally preferably at authorized centres, |n case of life saving matters, casualty shall be transferred to Dhaka without delay. 4.2.3: Communication regarding Health activities: HSE head shall be the centre point of all communication regarding Health, Safely and Environment. Information to and from the employees at different regional offices shall be carried out through the regional HSE/PS representatives. Jn case of any emergency the Emergency Control room no. is : 78999, 4.2.4: First Aid boxes: First aid boxes shall be supplied to each and every workstation of GP where more than 10 employees are working. More over, all sub-stations and GPDCs shall be supplied with first aid boxes. GP ‘pick-up and drop’ buses and other vehicles of GP is furnished with necessary first-aid boxes and those will be updated as needed at regular time intervals, HSE/PS representatives of the respective workstations shall look after the contents of first aid boxes. Contents of the first aid boxes shall be replaced, once it is consumed as soon as Possible locally or from head office whichever shall be convenient. List of the first aid medicine and the user form are given as annexure 4. ; HSEIPS representatives: To ensure and to implement HSE activities in GP it is essential to select a good number of HSE representatives/Personal Safety Representatives from non-technical and technical side respectably. 4.23 Selection of HSE/PS Representatives: HSE Representatives from non-technical side: ‘There willbe at least one HSE representative in each work- station out side Dhaka. At head office there will be two HSE representatives in each floor. The employees themselves will select these representatives after sitting with HSE personnel. They will be finally selected after getting information from their respective supervisors. HSE representatives will be selected initially for one year. al side: Personal Safety Representatives from techni There will be one personal safety representative in each region and one for each department in the head quarter. in addition there will be a personal safety representative at working places with at least 7 employees linked to it, e.g. larger sub centers. These representatives wil be selected jointly by the employees and the respective GMIDGM for a period of one year. 4. 2.5.2: Responsibility of HSE/PS Representative: Responsibility and accountability of HSE/PS Representatives are defined in accordance to main frame documents of HSE. Responsibly and accountability of HSE/PS Representatives are being attached as annex herewith. 4.3: HSE in Technical Division HSE related all activities under Technical division would be carried out as per HSE Manual of Technical divisionTechnical Manual shall be the over all guide lines for HSE activities and HSE practices in all technical and implementation, civil as well as other technical related activities. Technical Manual shall be finalized, reviewed and documented in the line of General HSE manual For reference please refer to HSE Manual for technical Division. will be merging with HSE manual- there will be one for whole company 4.4: HSE Guidelines for all stakeholder All the channel partner of GP, all contractors, all suppliers of GP shall have to follow the HSE guidelines of GP while they are doing the works in connection of GP. During finalization of work order for all vendors, GP procurement, admin or whoever, shall include all relevant clauses, which are necessary for ensuring HSE activities. HSE section of GP shall help them all by providing the documents in this regard. 4.5 Description of work situations, which can lead to injury, discomfort or disease: Base stations maintenance, specially roof top Antennae installations and maintenance on roof tops. Travelling between work sites around the country Ergonomically: Working situation in offices. Strained muscles. Draught from air conditioner, leakage of gas from AC. Use of ladders. Lifting and moving heavy equipment. Natural disasters, cyclones, earthquakes. Political unrest. 10. Unsatisfactory hygiene. 11. Use of intoxicating agents 12. Fire 13. Act of God OeNoanena lature of injury, discomfort or work related diseases. Near misses Minor injury Major injury Contagious diseases Musculo- skeletal strain Chronic fatigue syndrome Severe headache due to stress ‘Any road traffic accident which cause damage to materials or human being 1 2 3 4, 5, 6 7, 8 oe 9. Fire incident 4.7 Responsibilities: 1. Management ‘The Managing director is responsible for following up HSE in the company. He will be the top most person for guiding and ensuring support for all of the HSE related activities This incorporates updating and maintaining this manual ‘The goals are to be reviewed once per year as a mi 2. Director, Human Resources: Will be the key person and ultimate authority of any decision of HSE related activities within the organization All HSE related activities would be carried out on behalf of him. Any decision regarding HSE, he will be the top most authority and his decision will be the final. He will give and ensure all kind of management support in regarding HSE. 3. Head of HSE Will supervise the HSE activities of GP. Take initiative with help of HSE Officers in various HSE activities under the direction of Director, Human Resource At the end of each month HSE Officer shall supply the HSE statistical figures to him 4. Duties of HSE Head His duties will include: Strategy policies 1. In-house Medical Consultnacy services 2. Medical consultancy services for Expatriates 3. Take initiatives to stimulate and promote the HSE concept in whole organization 4. Liaison with HSE coordinator of Technical division regarding HSE issues. 5, Take initiatives for maintaining good working environment 6. Liaison with the authorized medical centres 7. Take preventive measures against all hazardous and contagious diseases. 8. Recording and analysis relevant reports relating to HSE. 8. Following up contracts with medical facilities. 10. Communicate with employees on HSE matters through HSE/PS representatives. 11. Report to Director HR, regarding HSE issues, 4.1: HSE statistical figures: 1. Number of employees who have worked the full month. 2. Number of working days in the month 3. Total number of absence days in the month. 4. Total number of Lost time Absence (LTA) in the month. If one person is jured on the job and is absent from work the following day or days, this isone LTA 5. Total number of LTA days in the month. This is the number of days lost due to injuries. The counting always starts the day after the injury occurred, 5. HSE Coordinator for technical division: A HSE Co-ordinator in Technical Division will follow up on HSE matters on daily basis within this division, reporting to the Director (temporary reporting to Deputy Technical Director). He/she will in the start phase use 100% of his/her time and tater on approx. 20% in this function. His/her duties will include, but not be limited to: 1. Participate in technical management meeting and submit weeklyimonthly report 2. Continuously strive for necessary improvement of the HSE system in use. 3. Stimulate and promote HSE concept in Technical Division. 4. Co-ordinate all inter-department HSE activities. 5. Assist TD's managers with practical matters regarding implementation of HSE system, 6. Provide regularly information to, ensure proper and up-dated documentation for and arrange training programs with employees of all levels in Technical Division + TOC. 7. Inspect and control work sites and work routines according to defined Program. 8. Record and analyze HSE reports and sick leave reports and suggest steps to be taken to reduce number and seriousness of incidents and sick leave. 9. Make a statistical database for all reporting for smooth access to all information. 10. Assist HSE manager in maintaining country-wide contact with medical facilities, safety equipment provider, safety equipment controls etc. 6. Department managers ‘They will be responsible for HSE reporting, promoting HSE and motivating the personnel in their department. They will take initiative to take proper measures for ensuring HSE practices in their day to day activities. 7. Employees All employees have a responsibility for HSE matters concerning themselves and their colleagues Responsibilities of employees regarding HSE: Practice HSE in their day to day activities Have a good concept of HSE Develop keen interest in HSE activities Keep clean and tidy of their floor and workstation Take initiative to promote HSE in GP 8. Admin: Will taker all the measures to keep the workstations clean and hygienic. Ensure the good quality food and catering services in Harmony hall at head office. ‘Try to provide a good space for food and tea in all workstations. 9. Security Security is established in two ways - Physical security which is done by Ante Pass Back Entry System and Network security which is electronic and on-line. Fire safety is run by switch automated set-up. Will take the initiative for fire protection in all workstations of GP. Provide training for evacuation and fire fighting Arrange adequate supply of fire extinguishers in all workst well as all base stations of GP. Monitor, check and replace the fire-fighting extinguisher when and where necessary. ns of GP and as 10. The NM or “switch 1. This is a manned 24 hours and will serve as a communication center when necessary in Emergencies, 2. The number to be used is 78333 for technical support ;78555 for any emergency: 8819910 3. The HSE shall co- ordinate the service with the switch manager. 11. HSE Management At GP we are committed to oreate long-term value by embracing health and safety environment. (HSE) opportunities and minimizing HSE risks. To this end, we have developed a comprehensive management system that enables Us effectively control our HSE impacts. a HSE Policy Measuring & ‘Monitoring se Chapter S Activities Version 1 Total page # Date: Activities 5.1 Review by management 5.2 Medical services 5.3 Risk analysis ‘5.4 Information and education 5.5 Training on HSE/First aid and other HSE issues 5.6 Statistics as an HSE tool 5.7 Report of undesired incident (RUI)/ Accident Report 5.8 Use of personal Protective equipment 5.9 The four point plan 5.10 Good housekeeping 5.11 _ Fire protection and safety 5.12 Traffic safety 5.13. Psychological’ emotional! social working environment 5.14 External environment 5.15 Chemical hazards 5.16 High voltage safety 5.17 General safety of personnel 5.18 Radiation from antennas 5.19 Use of ladders 5.20 Ergonomics 5.21. Subcontractors 5.22 Work site inspection 5. Activities: 5.1 Periodic review by HSE section This shall be done at least once per year and includes periodical review and possible adjustments of goals. 5.2 Health/Medical services 1 10 1. 12. Prior joining all new employees in GP shall have an initial medical examination. Records are to be kept with the clinic that performs the examination. In-house medical services will be given to all employees through a clinic at head office during office hours and/or over phone at any time when it is needed. First and initial dose of medicine will be supplied to the employees from GP clini, this will save man-hour. Telephonic consultancy will be available for all employees of GP at any time. GP will give medical consultancy services to all expatriates GP will take financial responsibility for any injury sustained by any ‘employee while he or she is at work for the company. The employee is. considered to be * At work for the company”, whenever the employee is physically present for official duties at his or her workplace or wherever GP sends him or her for official duty. GP will establish an agreement to authorized medical centres at Dhaka, Chittagong, Khulna, Sylhet and Rajshahi. General guidelines in case of accident and injury to personnel: |, Secure the situation so that further injury is avoided, Il, Give first aid to the patient, and if medical attention is required, call for help or bring the patient to hospital Ill. When calling remember to state clearly WHO-HOW-WHERE- WHEN and WHY 'V. Notify GP Doctor or your superior directly or use 0.78999 (control room) to do it. First aid training will be given to employees. Initially this will be given to all those employees working on high rise buildings or masts. All ‘employees working in remote places will be given preference. More over first aid training will be given to employees in such a manner that at least one employee of a workstation will have the training. Everyone should know where the nearest hospital or clinic is located, A sticker will be provided both in English and Bengali in all vehicles “The sticker should be put on the dashboards of each vehicle where it is Visible to everyone. The sticker should contain the name and contact number(s) of the primary medical facility used by GP and other important medical facilities. It shall also include the NCC communication center emergency number 78999 All personnel who are travelling should also know where alternative transport could be obtained in case one's own vehicle is put out of function, All vehicles will be supplied with a First Aid Box. A list of contents/items shall be provided inside the First Aid Box. The first aid box should be checked every six months for quality of contents. 13. Evacuation of any injured person to Dhaka or his home. 5.3 Ider ification of risk analysis This is a tool for assessing the risk involved in any activity. The simplest way Of doing itis by asking the following questions. 1. What can go wrong? 2. What can we do to prevent this happening? 3. What can we do to reduce the consequences if this happens? 5.4 Information and education 1. A safety handbook shall be produced and distributed to all employees. This shall contain practical and essential information on HSE matters, 2, The publication of HR news, "GP@ Work’ will be used as a channel of information to the employees. 3. Necessary Medical Guidelines will be provided in a very nutshell to the employees by the small Medical Information Booklet. This booklet includes + Overall Contact point for any medical/heaith related issues * Discount medical facilities * Information of authorized medical centers 5.5 Trai 1g on HSE/First aid and other HSE issues: HSE section shall arrange first aid training for all GP employees through out the country. Preference shall be given to those employees who are engaged in installation, implementation, civil works and other technical activities, Other preventive and protective training programmes on Health, hygiene, stress management shall be arranged, In this regard HSE/PS representatives shall be given preferences, so that they can provide the training or they can transfer the information to others. if needed overseas. ‘advanced training shall be arranged for HSE personnel. For this a training calendar shall be defined at the beginning of the year. 5.6 Statistics as an HSE tool: ‘A system consisting of three internationally used parameters shall be established and maintained. This will be a tool to monitor the HSE situation in the company 1. Absence from work, This will be a simple computing in percentage of total absence per month, Example: In one month there are 210 employees who have worked the full month. There are 22 working days in the month. In this month there would be 210x 22=4.620 man days. During this month, the total number of days which employees have been employees have been absent is 29 days. ‘The percentage absence from work is then 29/4.620x100=0.6% 2. Injury Frequency Value :IFV ‘Number of TAX 1,000,000 Total hours worked in month Lost Time Absence (LTA) is defined as any absence, which exceeds the day of Injury. 5.7 Report of 1 This is a good parameter to follow the results of safety work in a ‘company. It says something about the rate of injury, but says nothing Of the seriousness of the injuries. Example: In one month 5 persons have been injured. Only 3 of these were absent from work the day after the injury. In this particular month there were 4.620 man ~days( as in the example above). The working day was 8 hours, That computes to 4.620x8=36.960 working hours the month. Thus the Injury Frequency Value (IFV) is 3x1,000,000/36.960=81.2 Injury absence Value: IAV Number of days of absence due to injuryx.000,000 “Total hours worked in month This parameter takes the seriousness of injuries into account, Example: Using the same months as above, the 3 injured men were absent from work 9 days as a total Thus the Injury Absence Value (IAV) is 19x1.000.000/36.960=514.4 Undesired Incident (RUI) / Accident report. A set form will be used for candidates and whenever an undesired incident (which could have resulted in an accident ) has occurred it should be completed by the person(s) involved, if necessary with assistance from the department manager and/ or the HSE SpecialisHSE coordinator. ‘The department manager is responsible for ensuring that the form is completed and forwarded to the HSE section. ‘The form * Analysis of RU!" is to be used by the HSE Specialist. ‘The purpose of these reports is to learn from mistakes. By publishing information about the incident and following analysis, other employees. can also share in the learning process. Names of persons will not be used when published and the emphasis will be on the process of learning 5. The system of reporting, analyzing and recording shall be co- ordinated by the HSE Specialist. He will decide what is relevant for publication in different newsletter of GP. 6 Whenever the analysis shows a lack of quality in the system, the department manager will be responsible for implementing’ the necessary improvement. 7. The following forms are to be used: REPORT OF UNDESIRED INCIDENT Rul To be filled in as completely as possible and given to HSE manager. necessary use additional page. DATE AND TIME OF DAY OF INCIDENT Location Witnessess Description of incident Possible cause Has anything been done to prevent it happening again? material damage , describe If personnel injury, describe, including what part of body. Name of injured person, Date of birth. Employer and department If treatment was necessary, was first aid given and or treated by doctor or in hospital? Has GP Doctor or the nearest authorized medical centre been notified? When? Was personal protective equipment used? Specity. Reported by. Name. Employer. Department, Date For use of HSE Specialist only: RUI numberlyear Received date Sign. ANALYSIS OF UNDESIRED INCIDENTS RUI NUMBERY YEAR WHAT, DESCRIPTION OF INCIDENT AND POSSIBLE DAMAGE AND INJURY HOW, DIRECT CAUSES. DANGEROUS CIRCUMSTANCES AND ACTIONS WHY. REAL CAUSES. WEAK POINTS IN THE ORGANIZATION- INCLUDING TRAINING OF PERSONNEL. POINTS OF ACTION TO BE TAKEN DATE SIGN: 5.8 Safety at work: Use of personal protective equipment This includes proper work clothes, shoes, hamesses, hard hats, eye protection, ear protection and respiratory protection. The equipment shall be used according to the specific rules specified by the relevant departments. ‘An example of Standard PPE are given below: Statement - Fitfor-purpose PPE shall be worn in designated work areas at all work locations as a condition of employment, Objective = To reduce the frequency and severity of injury to our employees, contractors and visitors. Scope Applies at all times in designated work areas to all GP and BR,Employees and all contractors and visitors Implementation ~ Line management with support of Loss Prevention Team. = Risk assessment by job function, activity and environment. - Designated work areas requiring PPE, clearly marked Body Protection Definition - Body protection adapted to the local risk and environment shall be warned by all employees when needed. Rules - Well sites, rig sites, workshops, yards. Long sleeves, no short sleeves. No finger rings, except inside the office. ‘Special PPE for hazardous materials as specified by manufacturer Eye Protection Definition ~ Eye protection shall be carried at all times and worn in all work areas defined by the Technical Division Risk of eye injury Splits of optic fiber Air pressure Fiying particles = Safety glasses with side shields Special safety glasses for grinding, cutting and welding - Refer to standard for each case. Fall Protection Definition ~ Fall protection adapted to the local risk shall be worn whenever required, especially while working at high altitude Foot Protection Definition = Foot protection adapted to the local risk shall be worn while working at remote and jungle areas, especially when rains. Risk of foot injury Weight on Toes Sharp objects Slippery floor - Leather or neoprene steel-toed boots or shoes. Rules — Well sites, rig sites, workshops, yards Head Protection Definition - Head protection adapted to the local risk shall be worn at all times while ‘working at high altitude. Risk of head injury Falling Equipment ‘Sharp metallic angles Rules Well sites, rg sites, workshops, yards Hearing Protection Definition Hearing protection adapted to the local risk shall be wom whenever required, Risk of exposure to noise - More than 1/8 of an hour ~_ More than 85 dBA BPE ~ Flexible earplug, earmuffs or radio communication headsets. Note Exposure to noise levels above 115 dBA is not permitted. ‘Special Face Protection Face shields: Splashes of chemicals ~ Hot liquid or motten metal Flying particles ~ Splits of Fiber Do It Right with PPE Avoid = Dirty clothes Oil or chemical soak clothing - Missing buttons ~ Cuffs on trousers - Loose or ill-fitting clothes - Loose belts, dangling ties, fancy or ildesigned clothes - Poorly maintained garments 6.9 The four point plan: This is a thought process, which is intended to promote methodical work and awareness of safely. There are four steps: 1. Plan Having a plan for doing a job safely. All persons involved in conducting a task should be knowledgeable of the plan. 2. Inspect Inspect the equipment and materials to be used to conduct the task. Make sure that the equipment is the right size and type, and that it is in good condition. 3. Identify Identify potential hazards. Each person involved in the task is to be made aware of the hazards and instructed how to best control the hazards. 4. Control Control the operation to make sure it is conducted safely. if an unsafe act or unsafe condition is observed- STOP the operation. Re-evaluate and take the necessary steps to gain control. 5.10 Good housekeeping clean, tidy, well planned and well-organized work site is an important factor in promoting safe working habits. Materials, tools and other equipment should be taken out from their proper storing place, and put back after use. 6.11 Fire Protection and safety GP Security will ensure all possible measures for fire protection and fire fighting training They will ensure or make sure that: 1. The owner of any office premises used by GP is responsible for having @ proper and safe evacuation plan in case of fire. This should bbe a clause in contracts with the office premise owners. The plan shall be displayed clearly on all floors for all personnel in the office premises. 2. If, for any reason , no such plan exists , the most senior manager! region head in GP for the specific location is responsible for producing ‘one. He is also responsible for carrying out other relevant actions. relating to the office premises and personnel safety. 3, Fire drils shall be arranged at least once per year. 4, Sufficient numbers of fire extinguishers shall be available. 5. The following types of fire extinguishers are to be used 1. For electrical fires : Dry powder 2. For fires in fine technical equipment : Nitrogen 3. For burning oils : Dry powder 8.12 Safe TRAFFIC rules and guide lines to be followed by all whi Driving Cars: Drive with a reasonable speed following the instruction ‘Always drive defensively. Do not speed unnecessarily on crowded streets Be patient ‘On journeys that last longer than three hours, stop every two to three hours to rest for at least half an hour. Obey traffic signals and traffic officials. ‘When crossing intersections or turning from one road to another, take time to observe traffic coming and going from both sides of the street. ‘Once the road is clear are you are confident you can make it across, proceed to cross the road or tun. Once you have made the decision to Cross or turn, do not hesitate. Usually the first instinct is the right instinct. * Good drivers drive defensively keeping in mind that even if one is confident of his or her driving, others on the road may not be good or careful drivers. + When others cut you off or get in your way, do not get agitated. Keep calm and focus on your driving Guidelines for riding rickshaws or Auto- rickshaws: Have a good balance with the seat Be alert and watch your surroundings. Tell your operator to pull/drive carefully. Tell him you are in no hurry. If the operator seems to be offensive in maneuvering his rickshaw/ auto- rickshaw and is continually ignoring your pleas to slow down or be more Careful, you should get off and use another rickshaw or auto- rickshaw. Avoid arguments with drivers. ‘Avoid rickshaw alone at night. Guidelines for using buses ‘Avoid getting on over- crowded buses. Do not hang out from buses. Make sure none of your body parts are exposed to traffic going by. Get off the bus only at bus stop and when the bus has come to a complete or almost complete stop. Use your judgement. Avoid arguments with bus conductors and drivers, Watch your pocket! 5.13 Human factors in working condition: Psychological/ emotional! social ‘working environment 1 2, 3, GrameenPhone always believes the value of good and attractive ‘working conditions. GP always strive to give i GP recognizes that the relationships amongst human individuals and groups working in the company have a strong influence on its efficiency, productivity and abil to serve its customers. GP will stimulate activities, which will promote a positive psychological’ emotional social working environment. Different eye catching and effective awareness programmes addressing the necessities of good HSE practices shall be observed, like HSE week, GP family day etc. If conflicts develop, all parts should do their utmost to resolve these problems. ‘Any individual in GP can take an initiative to discuss matters relating to HSE matters directly with the HSE section. 5.14 Environment: GrameenPhone has a very clear view of creating and nursing the natural environment as much as it can. For protecting the nature and for prevention of pollution of air, making the surroundings more green- all of the GP's intention is towards it. GP has a clear policy of non- pollution. All waste shall be taken care of in a safe and proper fashion. By no means GP is breaking the beauty and essentials natural environment while establishing of it's base station at green field. Utmost care shall be taken to protect and left the nature as itis ‘A good strive shall be taken 5.15 Chemical hazards: 5.16 5.17 5.18 5.19 5.20 1. Fumes from combustion engines. Make sure that exhaust pipes have sufficient length to discard fumes away from humans. 2, Gas and liquid in air- conditioners and fridges. Check documentation on equipment. Fill in precautions. 3. Paints. Process of painting. Read instructions on all paints before use. Make sure there is sufficient ventilation in any room being painted High voltage safety: Safety regulations on high voltage to be followed are those described in the standard safety handbook of regarding this. A safety handbook on this issues shall be developed and it will be included in the appendices of this document by amendment. The said safety handbook will be an integral part of this document. Radiation from Antennas Safety regulations on radiation from antennas to be followed are those described and directed as per international standard. Use of ladders 1. GP shall have a set of requirements for ladders to be used. To be agreed upon with relevant departments, 2. Before use, inspect ladder to see that itis not damaged in any way. 3. Make sure that the foundation where the ladder is placed is safe. 4. Use the stairs of ladder in a stepladder fashion one by one. Ergonomics This is the interaction between the human body and the physical work site. ‘The main objective is to avoid muscular injury and strain. This can often be achieved by simple means and by giving information about correct working positions. A key objective of ergonomics is to reduce the physical exertion needed to do a job. In recent years, improper ergonomics has become one of the leading causes of certain types of occupational injuries and illnesses. Workshops on Ergonomics are arranged to make people aware of this problem Safety in general : At GP we believe that safety of our personnel comes first. Therefore, personal safety has priority over material values. A safety handbook shall be distributed to each and every employees of GP regarding the personal safety including the first aid procedure. All new employees, when joining, shall be given the safety hand book to be followed to their day to day activities, It will be expected that all employees will comply with the instruction of the safety hand book. How to avoid being robbed and/ or attacked 6 Natural 1 Keep your personal belongings such as jewelry, watches, mobile phones etc... concealed in public. Do not take out lot of cash in public. If you happen to carry a lot of cash with you, conceal it separately so that you do not have to take out that money and expose it. Avoid travelling alone at night. If you have to travel late at night, then take someone along with you. Be aware of your surroundings and know where you are. Watch for suspicious characters. If you are in a situation whereby you are being mugged,co-operate with the muggers. Give them what they want and do not argue with them. Do not try to be a hero. When in public, conceal your GP ID card. Disaster Hurricane /Cyclones: Be informed of the cyclone progression. Watch TV and listen to radio bulletins. Take necessary steps to protect equipment. Do not travel if you hear of a cyclone coming. Remember you can not beat Mother Nature. Earthquakes: Being in a high rise building, the potential risk we face in case of a strong earthquake is enormous. Since earthquakes are unpredictable and can take place any time and anywhere, we suggest the following in such cases. + Know the evacuation routes out of the building. Do not use elevators. Be calm. Do not panic. Help the injured if you can and take them out in the open ASAP. Help save lives before you try to save material things. Floods: Floods can affect your commute to and from work, ‘+ When driving on flooded streets, do not speed. ‘+ Try not to walk on water, especially if you cannot see the ground. ‘+ Especially during floods, make sure all your water is boiled at least 20 minutes. ‘+ Try to avoid taking food at flood affected areas Personal Hygiene Brush your teeth twice daily Boil your drinking water at least 20 minutes to eliminate all harmful with soap and water. Wash your hands frequently with soap and water. Use your good judgement. ‘Some essential points to observe: Hartals Avoid repetitive work operations over a prolonged period. ‘Take short breaks and create variations in the work, When lifting heavy objects, bend your knees and keep your back approximately vertical when lifting. 5.24 Precautions: Travel is only recommended in emergency, office cars are not to be used. Be alert, try fo detect crowds and turmoil far ahead of you, stop and ensure situation before proceeding further. Take safe shelter temporarily if situation becomes unstable. Plan your route and avoid well-known “hot-spots" Do not bring more cash and equipment that you can afford to lose. During the Hartals, emergency services like electricity, gas and telephone get excused by the political parties. GP representative should meet major political patties so that they do not create any problem to our emergency teams. As we are service provider to general public. political parties should consider the issue ‘Subcontractors, suppliers, vendors All subcontractors, suppliers, vendors shall in principle follow the same procedure and rules as GP employees concerning HSE matters. Subcontractors also come under the umbrella of vaccination, training and ‘workshop on HSE issues. Ghapter © Inspection, follow up and reporting system 6.1 Introduction 6.2 Purpose of the inspection 6.3 Who shall carry out the inspection. 64 Inspection format 6.5 Report of the inspection 6.6 Vehicle inspection Version 1 Total Page # Date: Chapter 6 Inspection, follow up and reporting system 6. 1. Introduction: For ensuring the regular practice of HSE guidelines in different workstations base stations, vehicles, on going work site, 2 continuous inspection and follow system shall be practiced in whole GP. Work site inspection and follow up: 1. At beginning of each year, HSE section of GP will introduce an inspection calendar along with HSE, Technical division. 2, Each and every workstations of GP especially those are remote, site shall be inspected and followed up as per schedule. 3. The inspection shall be carried out once per year in each department by a team consisting of the concerned manager, representative from different division and the HSE Specialist. 4. The purpose of the inspection shall be to stimulate the positive sides of its HSE profile and help the department to improve where that is necessary. 5. The HSE SpecialistHSE coordinator shall write the report on a specified form. 6. The HSE manager and the department manager shall file copies of the report. 7. The department shall discuss their HSE performance regularly at department meetings. 6.2. Purpose of this inspection shall be: 1. Towatch out the real practice of HSE standard in GP 2. To find out any potential hazards or breach of HSE standard 3. To recommend to specific department for take preventive measures with delay. 4. To find out the physical conditions and as well as working environment of GP 6. 3. Who shall carry out the inspection: HSE section, HSE coordinator, technical division, representative from admin and the respective authorized person of the particular site, workstations shall jointly carry out the inspection After inspection of a specific site, all the members of the team shall sign the format Before inspection all concern head/managers shall be informed of the procedures. Inspection format: ‘Specific inspection format shall be used for the inspection of specific workstation or base station etc. Report ofthe inspection: Shall be prepared by HSE Specialist, HSE coordinator and copy shall be given to all concerned. A copy of report shall be submitted to Director, Human Resources 6.4 Vehicle inspection: All GP vehicles shall be inspected twice a year. Representative from admin must be included in the inspection team for vehicle. A format of inspection for vehicle shall be used Different inspection format are enclosed as annexure. Chapter 7 Version 1 Total Page # Date: Documents 7A 72 73 74 75 76 77 HSE structure in GP Responsibilties of HSE representatives Responsibilities of PS representatives Medical services agreement First aid box contents Inspection report format ‘Accident report format 7.4 HSE Structure in GP DMD cro ‘Technical a Director HR Head of HSE Director, Marketing Director, Sales & Distribution Director, Corporate Aiairs i Director, A] Finance: Director, + HSE Officers HSE Co-ordinator NN - Annex: 7.2 Responsibilities of HSE Representatives from non-technical side 1. Keep regular contacts with Deputy Specialist, HSE for any kind of information on HSE issues. 2. Take a major role for motivating their colleagues to build up attitude and awareness of HSE in their day to day work. 3. Follow-up that all HSE guidelines and routines are followed and policy is implemented for all work in their department/work station, 4. Take initiative to create an information flow within the department 5. Actas the focal point of all HSE related activities in their respective work area 6. To note major violation of the HSE rules and report to the HSE Deputy Specialist, HR for necessary steps. 7. To propose for necessary improvement of work station and working condition within the department in respect of HSE issues 8. Act as a representative of employees in relation of HSE matters 9. Give necessary feedback regarding yearly revision and improvement of HSE Manual and other HSE documents. 10. Act as a reporting authority of any kind of work related injury and undesired incidents within the department. 7.3 Clarification of the responsibilities of all Personal Safety Representatives in Technical Division 1. Follow-up that all HSE guidelines and routines are followed and policy is implemented for all work in their area, 2. Ensure that both managers and employees act according to their responsibilities, 3. Keep contact with the head of department and HSE Coordinator regarding HSE issue, 4. Violation of the HSE rules shall be reported to the HSE Coordinator with copy to respective GM/DGM. PSR may stop the work in case of any violation that could cause high consequences of risk. 5. Propose for necessary improvement for HSE within the department as a representative of employees. 6. Necessary feedback regarding yearty revision of HSE guides lines. 7. Motivate their colleagues to build up attitude and awareness of HSE. 8. Initiate information flow within the department. 9. Participate in inspection programs with team. 7.4 Medical services agreement ‘Medical Services Agreement Between GrameenPhone Lt, Having its nead office at Celebration Point Plot ne 3.85, Road # 1131 Guishan-2 Dhaks-1212, Bangladesh (Hereinafter referred to a8 "GP") ‘Chittagong Office at: GrameenPhone Lis ‘59, Agrabad Commercial Area Chittagong AND Sensiv Having its registered address at: 14, Jamal Khan Roaa, Chittagong, Bangladesh (Hereinafter referred to as “Sensiv’) Whereas GP is engaged in providing Digital Cellular Mobile RadioTelephone services and having taken ‘nancial responsibly for any work-related injuries to its employees, Whereas Sensiv is possessed ofthe ability to provide modem medical services Both the parties have expressed thei wishes to make a bilateral agreement for establishment of Medical ‘Services whereby Sensiv shall provide employees of GP at Chittagong with Medical Services and itis. therefore agreed as follows: For the purpose of the Agreement the following terms shall have the meanings set forth in their respective definitions, unless a diferent meaning is called for in the context of ancther provision in the ‘Agreement ‘GP: GrameenPhone Lt Employees of GP: A person who is working for GP, which means that this person is curently ‘on the payroll of GP. HSE: Health Safety Environment ‘Sensiv shall act as a primary medical service provider tothe employees of GP at Chittagong. ‘Sensiv shall make the said service available for 26 hours to the employees of GP. ‘Sensiv shall be under an obligation to make a person(s) availabe for 24 hours who shall be responsible for (@) receiving any Informationeither by phone or personally.regarding work-related medical treatmentlemergencies (0) giving medical attention accordingly during the emergencies to all employees of GP at Chitagong ‘The name, designation and contact phone number of the said" Persons" mentioned above in Alticle 3.0 are defined in Annexure-A as may be amended at any time subject to the consent of both the parties. ‘Sensiv shall provide the required services and treatments to the employee of GP whenever it is ecessary and this shall include the use of ambulance, hospitalization of any patient (employee of GP) in their own hospital and referred to a specialist whenever necessary ‘The names, addresses and contact phone numbers of the said "hospitaicnies’mentioned above in Article 4 are defined in Annexure-B and may be amended at any time subject to the ‘consent of GP and a 15 days prior notice shall be requitad to that effec. Sensiv shall provide all the necessary information in details to the Depuly Specialist, HSE andlor Manager, HR in respect of medical services provided to any particular employee of GP, when itis asked for Sensiv shall also give a 25% discount for services rendered to employees of GP and theic family members for services rendered fr injuries or ilness that are not work related The payment of charges forthe services rendered in Articles 6.0 are the sole responsibilty of the individuals concerned ‘Sensiv shall be responsible for providing a Senior Doctor who shall act as a medical advisor to GP at Chittagong. ‘The name, address, contact phone number and qualifcations of said medical advisor are defined in Annexure-C as be amended at any time subject tothe consent of GP and a 15 days. Prior noice shall be required to that effect ‘The Agreement may be terminated as folaws: (a) by one of the partes by giving a 45 days writen notice; or (©) by mutual agreement of he parties; of {c) by one of the parties, with immediate effect, if the other pany is in material breach of the ‘Agreement and isnot capable of remedying such breach within 15 days of receipt of a writen nate to such effect: oF (@)_by one ofthe parties, wth immediate effect, if the other party becomes bankrupt or insolvent Duration of the Agreement ‘The duration of the Agreement comes into foroe on — 2001 for a period of 2 (two) years, ‘which may be renewed on mutual agreement of Both the parties, All annexes enclosed herewith shal be treated as a part of this Agreement Changes on the Agreement and Annexes ‘Any amendments andior additions to the Agreement shall be valid only if made in writing and signed by duly authorized representatives of bath the parties hereto. ‘Authorized signature for ‘Rathorized signature for GrameenPhone Lid Sensiv Witness: Waness: 1 1 2 2 3 3 ANNEXURES ‘ANNEX A: Name, Designation and contact phone number of person mentioned in Article 4.0, Dr. Moinul Islam Mahmud MBBS, MCPS (Medicine) Managing Director Sensiv 114, Jamal Khan Road Chittagong, Bangladesh Phone: 031-616820, 615670, 615878 Mobile: 0171-720801, ‘Sukumar Chakraborty [ANNEX B: Name, [ANNEX C: Name, 70 ‘Manager (Marketing) Sensiv 14, Jamal Khan Road Chittagong, Bangladesh Phone: 031-618920, 615670, 615878 Moblle:0171-761766 address. Contact phone number of hospital mentioned in Article 4.0 ‘address, contact phone number, qualifications of medical advisor mentioned in Article Dr. Moinul islam Mahmud MBBS, MCPS (Mecicine) Managing Director Sensiv 44, Jamal Khan Road Chittagong, Bangladesh Phone. 031-616820, 615670, 615878 Mobile:0171-72040, ANNEX D: Charges for services rendered by Sensiv with 25% discount for GP Medical Services Between ‘Agreement GrameenPhone Ltd. Having its head office at Celebration Point Piot no 3 & 5, Road # 1131 Guishan-2 Dhaka-1212, Bangladesh (Hereinafter referred to as "GP") Rejshahi offce at GrameenPhone Lt, House # 272, Sector-2 Upshahar Housing Estate, Sopora Rajshahi ‘Mukti Clinic (Pvt) AND ) Lea. Having its registered address at: Laxmipur Rajshahi (Hereinafter referred to as "M +6000 ) Whereas GP is engaged in providing Digital Cellular Mobile RadioTelephone services and having taken financial responsibilty for any work-related injuries to its employees, Whereas MC is possessed ofthe ability to provide madern medical services, Both the partos have expressed their wishes to make a bilateral agreement for establishment of Medical Services whereby MC shall provide employees of GP at Rajshahi with Medical Services and itis therefore agreed as follows: For the purpose of the Agreement the folowing terms shall have the meanings set forth in their Tespecive definitions, unless a diferent meaning Is called for in the context of another provision in the ‘Agreement GP: GrameenPhone Lid Employees of GP: A person who is working for GP, which means that this person is currently on the payroll of GP. HSE: Health Safety Environment MC: Mukti Clinic (Put) Lia MC shall act as a primary medical service provider to the employees of GP at Rajshahi [MC shall make the said service availabe for 24 hours to the employees of GP. IMC stall be under an obligation to make a person(s) available for 24 hours who shall be responsibie for (©) receiving any informationeither by phone or personally,egarding work-related medical treatmentlemergencies, (@)_iving medical atention accordingly during the emergencies to all employees of GP at Rajshahi The name, designation and contact phone number of the said " Persons" mentioned above in Article 3.0 are defined in Annexure-A as may be amended at any time subject fo the consent of both the parties, [MC shall provide the required services and treatments to the employee of GP whenever itis necessary ‘and this shall include the use of ambulance), hospltalization of any patent (employee of GP) in thelr own hospital and refered toa specialist whenever necessary, The names, addresses and contact phone numbers of the said “hosptalcinics’mentioned above in Arce 4 are defined in Annexure-B and may be amended at any time subject tothe ‘consent of GP and a 15 days prior notice shal be required to that effect. IMC shal provide all the necessary information in details to the Deputy Specialist, HSE andlor Manager, HR of GP in respect of medical services provided to any particular employee of GP MC shall also give a 20% discount for services rendered to employees of GP and their family members for services rendered for injures or lness that are not work related The payment of charges for the services rendered in Ailes 6.0 is the sole responsibilty of the Individuals concemed MC shall be responsible for providing a Senior Doctor who shall act as a medical advisor to GP at Rajshahi ‘The name, address, contact phone number and qualifications of said medical advisor are defined in Annexure-C as be amended at any time subject tothe consent of GP and a 15 days Prior notice shall be required to that effect, The Agreement may be terminated as follows: (e) by one ofthe parties by civing 2 45 days written notice; or (f). by mutual agreement ofthe parties; or () by one of the parties, with immediate effect, if the other party is in material breach of the Agreement and is not capable of remedying such breach within 15 days of receipt of a written ‘notice to such effect, oF (n) by one ofthe parties, with immeciate effect, i the other party becomes bankrupt or insolvent. Duration ofthe Agreement ‘The duration of the Agreement comes into force on —-———-—- 2001 for a period of 2 (two) years, ‘which may be renewed on mutual agreement of both the parties, All annexes enclosed herewith shall be treated as @ part of this Agreement Changes on the Agreement and Annexes: ‘Any amendments and/or additions to the Agreement shall be valid only if made in writing and signed by duly authorized representatives of both the parties hereto. ‘Authorized signature for —nariorea signature tor GrameenPhone Ltd, ‘Mukt Clinic (Pvt) Lt Laxmipur, Rajshai-6000 Witness: Witness: 1 1 2 2 3 3 ‘ANNEXURES ‘ANNEX A: Name, Designation and contact phone number of person mentioned in Article 3.0, Dr. 8.M.A. Mannan Founder & Managing Director Mukti Clinic (Pvt) Lt, LLaxmipur, Rejshani-6000 Phone: 0721-774337, 0721-775447 ‘ANNEX B: Name, address. Contact phone number of hospital mentioned in Article 4.0 ‘Mukti Clinic (Pvt) Ltd. Laxmipur, Rajshahi-6000 Phone: 0721-74337, 0721-75447 ‘ANNEX C: Name, address, contact phone number, qualifications of medical advisor mentioned in Article 70 Dr. 8. M.A. Mannan Founder & Managing Director ‘Mula Clinic (Pvt) Lt. LLaxmipur, Rajshahi-6000 Phone: 0721-74337, 0721-775447 [ANNEX D: Charges for services rendered by NPC with 20% ciscount for GP Medical Services Agreement Between GrameenPhone Lid. Having its head office at: Celebration Point Piot no 3 & 5, Road # 113/A, Gulshan-2 Dhaka-1212, Bangladesh (Hereinater referred to 28 “GP") Chittagong Office at GrameenPhone Lis 59, Agrabad Commercial Area Chitagong ‘AND. Sensiv Having its registered address at +4, Jamal Khan Road, Chittagong, Bangladesh (Hereinafter referred to 0s “Sensiv") Whereas GP is engaged in providing Digital Cellular Mobile RadioTelephone services and having taken financial responsibilty for any work-related injuries to its employees, ‘Whereas Sensiv is possessed of the ability to provide modern medical services, Both the parties have expressed their wishes to make a bilateral agreement for establishment of Medical Services whereby Sensiv shall provide employees of GP at Chitagong with Medical Services and itis therefore agreed as follows: For the purpose of the Agreement the following terms shall have the meanings set forth in their fespectve definitions, unless a diferent meaning is called for inthe context of another provision in the ‘Agreement GP: GrameenPhone Ltd, Employees of GP: A person who is working for GP, which means that this person is currently ‘on the payroll of GP. HSE: Health Safety Environment, Sensiv shall act as a primary medical service provider to the employees of GP at Chittagong. ‘Sensiv shall make the sad service available for 24 hours tothe employees of GP. ‘Sensiv shall be under an obligation to make a person(s) avaiable for 24 hours who shall be responsible tor (©) receiving any informetion.either by phone or personally.regarding work-related medical treatmentiemergencies: (1. giving medical attention accordingly during the emergencies to all employees of GP at Chittagong ‘The name, designation and contact phone number ofthe sald " Persons" mentioned above in ‘Article 30 are defined in Annexure-A as may be amended at any time subject to the consent of both the parties. ‘Sensiv shall provide the required services and treatments to the employee of GP whenever itis Necessary and this shall include the use of ambulance, hospitalization of any patient (employee of GP) in thelr own hospital and referred to a specialist whenever necessary, ‘The names, addresses and contact phone numbers of the said “hespitaitinics’mentioned: above in Article 4 are defined in Annexure-B and may be amended at any time subject to the ‘consent of GP and a 15 days prior notice shal be required to that effec. Sensiv shall provide all the necessary information in details to the Deputy Specialist, HSE andlor Manager, HR in respect of medical services provided to any particular employee of GP, when itis asked for. ‘Sensiv shall also give @ 25% discount for services rendered to employees of GP and their family ‘members for services rendered for injuries or illness that are not work related “The payment of charges for the services rendered in Articles 6.0 are the sole responsibilty of the individuals concerned ror Sensiv shall be responsible for providing a Senior Doctor who shall act as a medical advisor to GP at Chittagong. ‘The name. address, contact phone number and qualifcations of said medical advisor are

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