Involved in Disaster Recovery and performed Control-M activities

Provide on-call support during out of office hours

Ensure the 100% 24*7availabilty of the Control-M environment
Work with different functional teams and get issues resolved through fir
st call resolution.
Monitoring the status and progress towards resolSupporting Control-M 24X7 (on-c
all),
with International co-ordination of events and technical issues troubleshoot.
ution of all open Incidents
Ensure correct information is logged before closure of Incidents
Vertical escalating the process if necessary
Monitoring the status and progress towards resolution of all open Incidents
Handling Incident and Problem tickets assigned to Control M assignment group.
Involved in Disaster Recovery and performed Control-M activities
Used Remedy for Service requests from Application/Development Teams.
Ensure correct information is logged before closure of Incidents
System Performance monitoring and troubleshooting by checking CPU, Memory and Di
sk Utilizations
Issue Resolution & co-ordination with Client & Technical teams.Managing of custo
mer issues, identifying and tracking of bugs and offering solutions.
Preparing daily status report to share with the Leadership team.
Issue Resolution & co-ordination with Client & Technical teams
taking care of net backup jobs on Control-M and Net-Backup console.
troubleshooting failed Jobs, Batches and dependencies.
Troubleshooting failed Jobs, Batches and dependencies.
Jobs and dependencies Creation.