Author

Year of
Publicati
on

Journal

Research
Title

Aasheim
&
Stensn
es

2011

Copenhag
en
Business
School

Financial
institutions
in social
media;
Deliver
traditional
services in
new
channels

Key Findings
(In relation to the
research topic)

Ahmed

2012

ECIS 2012
Proceeding
s.
Paper 157

Hypothesizi
ng the
aptness of
social
media and
the
information
richness
requirement
s of disaster
manageme
nt

Alikilic
& Atabek

2012

Public
Relations
Review

Social
media
adoption
among
Turkish
public
relations
professional
s: A survey
of

Danske
Bank uses
Facebook
for
interaction
and
communica
tion with
customers
Facebook
provide a
valuable
arena for
interaction
with
customers,
in times
where
technology
and selfservice
dominate
Developed
a
framework
that
highlight
the types
of
interaction
involving
disaster
manageme
nt
agencies
and
communitie
s along
with their
associated
hypotheses
social
networks
are
expected
to be the
most
important
social
media,
while

Methodolog
y

Sample

Case study
approach

N.A

Literature
Review

N.A

Quantitative
(Questionnai
re survey)

126 PR
professiona
ls

practitioners

abc

aa

bb

cc

corporate
web sites
get the
second
and mobile
phone
(PDA)
application
s get the
third rank
dd

ee

ff