SERVICIO NACIONAL DE APRENDIZAJE SENA

TEGNOLOGO EN GESTION LOGISTICA

SAN ANDRES
2016

APRENDIZ
OSCAR HUMBERTO FLOREZ LUQUETTA

ENGLISH ACTIVITY 2
CUSTOMER FOCUS

INSTRUCTOR DE COMPETENCIA ESPECFICA

EDNA BENT CASTRO

SERVICIO NACIONAL DE APRENDIZAJE SENA

TEGNOLOGO EN GESTION LOGISTICA
GENTE DE MAR SAN ANDRES
2016

Statutory and regulatory requeriments expectations customer determine requeriments

Needs

to

By means of

Requirement
Expectation

Determine
Surveys
Customer
focus

Statutory and regulatory

Wants to

Communicate

to

Establish

Transfer

information

Meet
Customer

Requirements expectation surveys design services search new markets preferences location price occupation

Expectations

Desing products
to

Search for new

Needs
Match beneftis
Preferences

Desing service
Standarize products

Location
Desires
Occupation
Requirements
Life style
Price

Be means
of

Surveys

Regulatory transfer delivery environment safety

Communicate customer requirements

Statutory
Regulatory

Establish

o
f

Information
Permits
Cost
The fine
to

Health
Safety
Financial law

Commnunication

of

information

Actor in the supply chain construct operating systems

Construct operating systems

To
develop

Customer satisfaction

of Actor in the supply chain

to

Achieve goals