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FB Facebook Marketing Căn Bản
FB Facebook Marketing Căn Bản
I. Xc nh nhu cu
1. Bn cn to fanpage lm g?
2. Bn c cn m rng vic tip th trn cc knh mi (Facebook) hay khng?
3. Bn mun nhm n khch hng mc tiu no?
4. Bn mun bao nhiu ngi bit n thng hiu ca bn? Bao nhiu ngi tr thnh fans ca bn?
5. Bn nhm khong bao nhiu phn trm trong s fans ca bn s quan tm, mua sn phm, dch v ca bn?
V. nh gi, thng k
Rt may mn l Facebook c h thng phn tch, thng k kh chi tit, c th nn bn khng cn lo lng v vn
ny! Bn s c bo co chi tit v s lng truy cp, tui, gii tnh, tng tc ca cc thnh vin
Hy tr li tt c cc cu hi trn! Bn s tm ra cu tr li cho cu hi C nn lm Marketing trn Facebook
hay khng?!
To trang fanpage
Vic to dng trang fanpage cng ging nh vic xy nh, to dng mt nn mng tng bc pht trin, thu ht
v gi chn cc thnh vin trong ! Nh cng p, cng sang, cng vng tri th cng c nhiu ngi gh thm,
cng l ci l i!
thu ht thnh vin tham gia fanpage bn cng phi xy dng c mt giao din bt mt, ni dungphong ph,
cht lng, kh nng tng tc cao, thng tin nhanh, chnh xc!
Bc 1: To trang
Vic to trang fanpage trn Facebook kh n gin, bn ch cn khong 3 n 5 pht l c th to xong mt trang.
- ng nhp Facebook
- Vo a ch: http://www.facebook.com/pages/create.php
Bn c 2 chn la:
+ To trang chnh thc qung b cho Nhn hng, Sn phm hoc T chcV d: Samsung, Tr Xanh 0 ,
+ To trang cng ng v mt ch , quan im, s thch no . V d: Marketing Online, Phim nh, Th thao
- Ch cn g vo mt ci tn l bn s c ngay mt trang fanpage trn Facebook! Tht n gin!
Bc 2: Thit lp c bn
Trc tin, hy l ngi u tin like trang ca bn! Sau hy thc hin ht 5 bc c bn m h thng
a ra:
1. Chn mt tm hnh p, bt mt lm hnh i din, kch thc ti a l 200px x 600px. H thng s ly mt phn
hnh nh lm avatar hin th (50 x 50), tuy nhin bn c th ty chn bng cch ko th.
2. Vit thng tin gii thiu trang : n gin, ngn gn nhng phi y . Nh cung cp a ch website (nu c)
3. Post mt thng tin cp nht u tin.
4. Lin kt fanpage vi website thng qua Like Box. Vic ny rt cn thit v mang tnh tng h! Ngi hm m s
bit n website thng qua a ch web trn fanpage v ngc li Visitor s bit n fanpage thng qua Like Box. To
Like Box bng cch click chut vo nt Add Like Box mc 4 hoc vo link sau:
http://developers.facebook.com/docs/reference/plugins/like-box
5. Lin kt vi Twitter: Thc s th ngi dng Vit Nam khng mn m g vi Twitter lm cho nn bn c th b qua
chc nng ny! Tuy nhin nu bn ang PR cho mt thng hiu mang tnh quc t th khng nn b qua!
Ti c cch!
Hy lm theo 3 bc di y:
Bc 1:
Nhp vo dng ch Suggest to Friends pha di logo ca fanpage.
Bc 2:
Sau khi thy xut hin ca s hin th danh sch bn b, bn hy copy on m sau v dn ln thanh a ch ca
trnh duyt (ging nh hnh)
Bc 3:
Ch trong chc lt tt c danh sch bn b ca bn s c chn, bn ch cn nhp vo nt Send Invitations
hon tt.
* Lu : Nu danh sch bn b ca bn cng nhiu th thi gian chy script cng lu, tuy nhin n s nhanh hn rt
nhiu ln nu bn lm th cng tng ngi mt.
Gii thiu
Hin nay, Facebook ang l mng x hi dn u trn th gii cng nh ti Vit Nam khng ch v s lng ngi
dng m cn h thng m (API), ngn ng pht trin (FBML)
Vi s lng trn 500 triu ngi dng th phi khng nh mt iu: Khng c mt ming t no mu m hn
facebook chia s ti nguyn, marketing, qung co, PR thng hiu
y th m ti Vit Nam (vi hn 2 triu users) li ch c mt vi cng ty, t chc quan tm n loi hnh marketing
mng x hi ny!???
Hy tng tng bn ang nm trong tay vi triu fans, mi thng tin ca bn c hng trm nghn ngi bit n,
c hng ngn nhn xt (comments) iu ny c tht! Xem v d v thng hiu cafe Starbucks!
Hy so snh vi cc hnh thc qung b khc trn Internet nh qung co banner, bi vit PR, Google Adwords
bn s thy c hnh thc marketing trn Facebook hiu qu gp nhiu ln c v chi ph cho n hiu qu (n
gin l s lng ngi xem(visit) v s lng click) * Dn chng s c m t r trong cc bi vit k tip
Mt s v d v Group v Fanpage:
1. Group:
- Hi nhng ngi ni khng vi x rc ba bi
- CLB Marketing Online
- HI LA TNH
- Hi Nhng Ngi Yu Mo
2. Fanpage
- http://www.facebook.com/facebook
- http://www.facebook.com/nhatky
- http://www.facebook.com/ladygaga
- http://www.facebook.com/acetvn
- http://www.facebook.com/www.dunghangviet.vn
Bn ang l thnh vin mng x hi ng o nht th gii Facebook, vy bn c bit hin nay cc trang hm m
(fanpage) v cc ng dng (application) no ang HOT nht khng?
Di y l thng k ca AllFacebook.com v ch ny:
I. Fanpage
STT
Fanpage
S lng
1.
21,643,523
2.
Michael Jackson
17,130,123
3.
14,378,991
4.
Lady Gaga
13,803,733
5.
Family Guy
13,558,268
6.
Mafia Wars
13,218,905
7.
Vin Diesel
12,373,394
8.
Barack Obama
11,425,915
9.
Starbucks
11,124,024
10.
House
10,919,212
II. Application
ST
IconTn ng dng
T
Truy cp hng
thng
1.
FarmVille
59,736,107
2.
28,261,475
3.
28,034,721
4.
FrontierVille
21,769,302
5.
Phrases
21,713,105
6.
Caf World
20,337,237
7.
19,312,365
8.
Treasure Isle
17,827,143
9.
17,655,283
10.
MindJolt Games
16,665,289
Sau khi c mt vi khi nim c bn v fanpage cng nh t to cho mnh mt trang fanpage n gin, chng ta s
tip tc bc sang phn nng cao, bao gm cc mc chnh nh sau:
iu kin to username l bn phi c t nht 25 friend hoc 25 fans i vi fanpage. iu ny cng kh n gin,
ch cn ku gi bn b ng h l xong! Nu khng th t to thm vi ti khon na m like
To username ti a ch: http://www.facebook.com/username
2. Li ch: Gip to ra mt a ch trang web d nh, ngn gn, d qung b.
* Nn t tn cng ngn gn cng tt, tn bt buc phi c 5 k t tr ln.
- Wall Tab l ni cha cc thnh phn nm bn tay tri cng vi hnh logo v box hin th ngi hm m (fans)
- Boxes l hp cha cc ng dng khng nm Tab chnh cng nh khng nm Wall Tab. Bn c th chuyn ng
dng qua li gia Wall Tab v Boxes
Trn trang, nhp vo Edit Page thit lp. Ca s mn hnh thit lp s hin th ging nh di y:
Bn s c th ty chnh thit t chung, thit t cho Wall, thit t kt ni mobile, thit t ng dng c sn hoc
thm cc ng dng mi
i vi cc Application: Cc bn c th ty chnh hin th trn Wall Tab hoc Boxes bng cch chnApplication
Settings.
4. Hy sng to
ng c sut ngy r r vo tai cc fans rng thng hiu (sn phm, dch v) ca bn tt, ng u Hy cho
fans nhng gi tr cng thm nh thng tin khuyn mi, cc tr chi c thng, cc thng tin b ch, c li cho h!
Hy tr chuyn gii p nhng thc mc ca h nh mt ngi bn!
5. K hoch lu di
Hy to dng mt k hoch lu di cho trang fanpage ca bn nu bn mun duy tr v pht trin n!
Gii Php S chn RSS Graffiti Application v y l mt ng dng c nh gi cao v c nhiu ngi s dng!
- Bn c quyn thm nhiu ngun cp tin RSS khc nhau tuy nhin Gii Php S khuyn cc bn ch nn chn lc ra
3 ngun cp tin uy tn, cht lng l .
Sau khi hon tt, tin tc t ngun cp RSS s c t ng post ln wall ca trang fanpage theo thi gian
thc! Bn s khng phi mt thi gian ngi lc tin, c tin, chp tin, dn tin ln trang fanpage ca mnh
na!
* Ch : Khng nn da dm qu nhiu vo RSS m sao lng vic qun l fanpage, comment, fans bi v tm l
con ngi rt ght nhng th my mc, t ng v hn v cm!
Thng thng to mt kho st (survey, poll) trn Facebook, bn cn phi s dng mt ng dng (facebook
application) ca bn th ba, tuy nhin gi y facebook h tr bn chc nng ny. ng dng Question ca
Facebook khng nhng gip ngi dng to nhng cu hi th v hi kin bn b m cn gip cc marketer s
dng nh mt cng c dng lm kho st v sn phm, dch v iu c bit y chnh l tnh Viral (lan
truyn) ca cng c ny rt tt (vi iu kin cu hi ca bn phi sc hp dn v gy th v i vi ngi dng)
Bn c th d dng tm thy ng dng ny trn thanh menu, p dng c cho trang c nhn ln trang Fanpage.
Nu bn cha tng dng ng dng ny th hy theo di hng dn di y
Bc 1: To mt Question
- Nhp vo menu Question trn trang ch c nhn hoc trang ch fanpage
- To Cu hi v cc Ty chn tr li
- B chn phn Allow anyone to add options nu bn khng mun cho mi ngi chn thm ty chn tr li.
- Chn Ask Question hon tt phn to cu hi
* Ch :
- Khng nn to Question qu thng xuyn
- Kho st phi m bo tnh khch quan, chnh xc
- Theo di kho st v comment thng xuyn
y l mt vn khng mi nhng a s mi ngi thng khng khi xy dng chin lc facebook marketing.
Ch s Google Pagerank (PR) l mt trong nhng yu t kh quan trng trong SEO (Search Engine Optimization), n
s quyt nh v tr ca bn trn trang kt qu tm kim. Ngi ta thng nhc ti, quan tm ti ch s page rank ca
website nhng ch s Page rank cn c Google nh gi trn cc trang mng x hi ni ting nh Facebook
fanpage, Twitter, Tumblr
Cu tr li l c!
Ti sao?
1. Mng x hi (nht l Facebook) l nhng trang c th hng rt cao trn Google. Cc trang c nhn
(profile) hay hi nhm (fanpage, group) u c nh gi nh mt trang web bnh thng. Do vy cc
trang ny thng ln th hng (Page Rank) rt d v nhanh chng nu c cp nht thng xuyn. GPS
khng mun ni n t Da hi hay Bm vy i gia nhng trong trng hp ny qu ng nh vy.
VD:
Facebook: PR +10
- http://www.facebook.com/nhatky | PR +6
- http://www.facebook.com/gpsfanpage | PR +3
- http://www.facebook.com/batdongsan360 | PR +3
Trang c nhn (profile) cng c Page Rank: http://www.facebook.com/vuvietdung82 | PR +3
Twitter: PR +9
- http://www.twitter.com/giaiphapso | PR +5
2. Cc trang con thuc mng x hi ln SEO rt tt, GPS th nghim v kt qu t c rt kh quan.
VD: Hy kim tra kt qu tm kim trn google vi cc t kha sau:
- T kha Nht k th s ra ngay trang fanpage nht k trn facebook
- T kha Gii Php S th s ra ngay trang fanpage ca Gii Php S trn facebook
- T kha V Vit Dng th s thy ngay profile ca Gii Php S trn facebook
Lm th no?
nng Page Rank cho trang fanpage hoc trang profile th li khuyn ca GPS l hy cp nht thng tin
thng xuyn, thu ht cng nhiu phn hi (like, comment, retweet) cng tt.
Kim tra Google Pagerank bng cch no?
- Cc bn vo trang sau: http://www.prchecker.info
- Nhp ng dn trang fanpage hay trang profile ca bn, in m chng spam v enter!
* Hoc ci plugins cho trnh duyt: http://www.quirk.biz/searchstatus/
Bc 4: Upload file danh sch c s d liu email. Lu , gii hn s lng email l 5000!!!
Bc 5: Upload ln facebook, sau khi upload facebook s t trch lc v view danh sch email ging nh
sau:
a/ Sc nh hng ca thng hiu: iu hin nhin l nu bn c tn tui th ngi nhn email s tin tng v
like trang fanpage ca bn nhiu hn, ngc li nu bn ch l tp riu th a phn email ca bn s b qung vo
st rc! Tuy nhin ng vi b cuc v hy tin rng thng hiu ca bn s tr nn ni ting sau 1, 2 nm na
hoc s khng bao gi tn ti!
b/ Ngh thut gy t m: ngi nhn email ca bn bm ln nt like trang fanpage ca bn l c mt vn .
Hy u t tr lc cho ni dung v s sng to trong thit k to ra mt th mi y n tng v gy t m i vi
ngi nhn! Bn s thu c thnh qu xng ng!
-
2. Static FBML: L mt ng dng trn nn tng FBML cho php chn thm mt ng dng b sung cho fanpage.
Ngi dng c th ty bin Static FBML bng cch s dng ngn ng HTML hoc FBML chp vo phn trong phn
m code ca ng dng.
Ci t:
1. Vo a ch: http://www.facebook.com/apps/application.php?id=4949752878
2. Ci ng dng vo trang: Nhp vo ty chn Add to my page.
Ca s code s hin ra, bn c th t tiu cng nh nhp m code ni dung cho trang.
Phn FBML chp nhn cc loi m code thng dng sau: HTML, FBML, CSS
* Li khuyn: Nu khng rnh v code th bn nn dng Text hoc Image n gin nhng phi n tng, gy s ch
(ging nh v d trang landingpage ca GPS pha trn)
Bc 2: Cu hnh
hin th trang Landing page bn phi vo ty chn chnh sa trang Edit page -> Wall setting
C nhiu cch thu ht s t m ca khch hng, ngi dng khi gh thm trang fanpage ca bn, mt trong
nhng cch l dng m FBML ty chn hin th ni dung trang landing page!
Hy tham kho v d sau:
http://www.lisp4.facebook.com/FreeMobileGames?v=app_4949752878
lm c iu ny kh d dng, bn ch cn thm on m sau vo ng dng Static FBML:
<style type=text/css>
div#content-fans { width: 520px; margin: 0 auto; border: 0; padding: 0; position: relative; }
div#content-non-fans { width: 520px; position: absolute; top: 0; left: 0; }
</style>
<fb:visible-to-connection>
<div id=content-fans>
<h2> Hi hi !!! Demo gii php thi nh! Thanks!
<img src=http://www.gps.info/elly.jpg style=border: none; />
</div>
<fb:else>
<div id=content-non-fans>
<h2>Hy click vo nt like pha trn khm ph b mt ca bc nh!</h2>
<img src=http://www.gps.info/elly1.jpg style=border: none; />
</div>
</fb:else>
</fb:visible-to-connection>
* Ghi ch:
- on m mu cam l on m gip nh dng style cho ni dung (CSS)
- on m mu xanh l l on m cho php ty chn ni dung hin th cho 2 loi i tng l fan hoc cha l
fan.
- on m mu en l ni dung, bn c th thay i ty theo mc ch cng nh s thch (cn kin thc c bn v
HTML)
Sau khi c cng c v hng dn c th th bn c th d dng to dng cho mnh mt trang fanpage hon ho,
th nhng vic vn hnh v thng k kt qu hot ng cng ng mt vai tr khng km phn quan trng, nht l
i vi nhng ngi lm marketing. Nu bn v tr l mt nhn vin Marketing chu trch nhim iu hnh trang
fanpage th chc chn bn s phi bo co kt qu hot ng theo tun, theo thng hoc theo qu cho Marketing
Manager ca mnh. Tht may mn l Facebook cung cp sn mt cng c thng k kh chi tit cho nn bn ch
cn theo di v ti bn thng k trc tip t facebook v l xong.
Chng ta hy cng nhau tm hiu cng c thng k fanpage ca facebook cng nh cc bc phn tch cn thit
a ra nhng chin lc pht trin ni dung c th.
1. Thng k:
Khi bn ng nhp vi ti khon admin ca trang fanpage th bn c th d dng nhn thy bng tm tt thng k
bn pha ct tri ca trang fanpage (nh hnh):
xem chi tit hn bn c th nhp chut chn See All, lc ny biu thng k s cho ta bit r thng tin tng
ngy cng nh s tng tc ca fans trn trang fanpage.
Hnh 1
C hai mc thng k chnh l Users v Interactions, xem chi tit tng mc bn li nhp chut vo See Details
a./ Users: L nhng thng k lin quan n Fans, s lng cng nh hot ng ca fans.
- Monthly Active Users: S fans hot ng trung bnh hng thng
- Daily New Likes: S fans mi gia nhp trang fanpage mi ngy
- Total Likes: Tng s ngi thch (tr thnh fan) trang fanpage ca bn tnh n thi im hin ti.
Khi hin th chi tit chng ta s thy thm c cc phn sau:
b./ Interactions: L nhng thng k v tng tc trn fanpage bao gm S lt hin th , S lng feedback
(Like, comment) i vi cc thng tin c post ln. (Xem Hnh 1)
Khi hin th chi tit chng ta s thy thm c cc phn sau:
Interaction Details
c./ Dowload: download bng thng k tng hp t facebook xung phn tch v ly s liu bn ch cn nhp
chut vo nt Export v chn khong thi gian mun thng k.(Hnh 2)
Hnh 2
Tng kt:
Thc hin tt cng tc phn tch, thng k gip nh hng pht trin fanpage thnh cng!
http://www.emailtiepthi.com
http://www.vietnamonlinemarketing.com
http://www.tiepthi.so