BPO BATCH 40

1) Discuss the Essential elements of BPO Contract ( answer page

136)
2) Difference between

BPO and KPO (Answer page 145)

3) Explain Porters 5 Force Model of competition with regards to BPO

Industries In India (page 6)
4) Discuss the various types processes in the business &
determining factors for being outsources (Answer page 64 and
66)
5) Explain BPO service scope and benefit of BPO ( Answer page 42
and 43)
6) Which practises are followed for managing quality in general
(Answer page 187)
7) What is performance management in BPO Industry ( Answer page
176)
8) Write short notes on BPO Challenges (Answer pafe 62)
9) What are the quide lines for sucessuful outsourcing contract
( Answer page 26)
10)

Explain the framework for BPO Execution (answer page 57)