STFCs focus is almost entirely on used truck finance.

This segment is large (almost as

large as the new truck finance market), and is growing rapidly. Being a market leader in
such a segment is naturally an advantage. The knowhow that it has built in this business
is not just its key strength, but is also a big entry barrier for competition
STFC has remained focused on all the needs related to truck finance, including loans for
replacing tyres! In the case of accidents of trucks, which may impair the ability of the
trucker to generate income, it often ends up doing something counter-intuitive lending
more to the borrower to tide over the crisis, and start earning again.

Persistence and belief it operates in a segment that was considered high risk by others.
However, it had faith in its business model and over three decades it managed to change
the perception of the market.
Focus it has focused on one sharply defined segment, and has not wavered from it even
though it was a challenging segment to operate in.
Deep domain knowledge perhaps the biggest differentiator is its deep knowledge of its
segment and the assets it finances, which is difficult to replicate. This knowledge is
effectively transferred to its frontline employees.
Fully aligned organisation structure and policies its organisational structure and policies
are fully aligned with its business model. It hires people from humble backgrounds who
can relate to its customers, and gives them the opportunity to grow without limit.
Frugal operations it keeps its fixed salary costs low, but allows people to earn well
through performance-linked incentives. It keeps all other costs on a tight leash as well.
Motivated employees because people can expect to grow to the highest levels in the
organisation, employee turnover rates are very low.
Effective risk management it has not allowed the growth imperative to overlook risk
management, which reflects in its positive liability maturity, profile, and very low NPAs.

Importance of General Insurance

The General Insurance business in India has gone through significant changes both in
terms of new private players entering the Industry as well as the changes in the regulatory
landscapes.
Shriram with its huge captive transportation customers / business focused all its energy
on addressing this target market and ensuring visible benefits to the transportation
community.

Faster claims settlement through taking an end-to-end responsibility of the settlement

process coupled with a relationship approach have enhanced the brand equity of Shriram
both in Insurance and the transportation businesses and positioned the General Insurance
venture to be a market leader in motor insurance in the medium term.
Shrirams General Insurance strategy is multi-pronged developing insurance broking,
Risk Management and Loss Assessment pillars which are also the key focus areas in
order to enable significant benefits to the Insurance Industry in general and Shriram
General Insurance in particular.
Shriram Group has a large customer base through its Chit Funds, Transportation,
Consumer Finance businesses, which serve as the initial readymade target market for Life
Insurance business. Effective penetration into the customer base and an excellent
leveraging of the groups network enabled the Life Insurance business to do exceptionally
well in its first 3 years of operations in comparison to the other industry players with the
same vintage.
The business is now poised to expand outside Shrirams existing geographies and
customer base through a well-defined cautious strategy of expansion and investment in
new branches and channels which together has the potential to make Shriram a significant
player in the Life Insurance business.
The Commercial Vehicle business of the group had its genesis in four companies, one in
each zone and with the common mission of providing used vehicle financing to the
largely under-served owner-operators in the trucking industry.
Engaged exclusively in financing of Commercial Vehicles, both new as well as old,
Shriram Transport Finance Company Limited (STFC), as of now has over 0.85 million
truck-owners as customers.
The Assets Under Management is in excess of Rs. 49,000 crores. STFC also enjoys
monopoly position in financing of Used Vehicles. STFC boasts a PAN-India branch
network of 539 offices and 70 SBUs and employees more than 16,000 people. STFC is
listed in the Bombay Stock Exchange (BSE), and National Stock Exchange (NSE) of
India.
STFC is the consolidation of all the four entities, which happened with the advent of our
major financial partner, Texas Pacific Group. This consolidation and subsequent growth
over the last 5 years propelled STFC to the leadership position in the Transportation
Finance Sector.
The key value proposition of STFC include funding the entire business cycle of the
transporter, ranging from his basic working capital needs through discounting his freight
bills and facilitating his vehicle replacement.

To read more, please click on to www.stfc.in

Shriram Wealth Advisors is an integrated wealth management advisory services company,
backed by Shriram Group of Chennai. The objective of Shriram Wealth is to provide
affordable high quality wealth advisory and research services to the middle class masses
and bring a transformational change to their economic well-being
Shriram Wealth plans to provide Wealth Management Advisory Services and research
platform to existing clients of Shriram Group and also new clients.
Our Wealth Management process begins at financial planning and continues its journey
with its clients in actualising their financial goals. In the course of the advisory, we shall
start with suggesting an array of asset classes including, equity, mutual fund, portfolio
management, insurance and structured & fixed income products, and add more asset
classes as we go along. The entire process of client servicing and execution shall be
complimented by state-of-the-art technology to ensure maximum client satisfaction.

Individual Personal Loans catering to the needs of families for purposes ranging from
emergencies to education.
Small Business Loans targeted to Micro Enterprises, self-employed professionals and
such under-served segments of the business community across the various sectors of the
economy.
Asset Purchase Loans include all asset-based finance with specific thrust on used and
new three-wheelers / cars and
two-wheelers through dealer outlets.
Loan against gold is the last addition to the business verticals that caters to the
emergency needs of families that are willing to pledge jewels as well as refinancing
pawn brokers who have been running this business for decades.
The Business has expanded into the commodities market with a trading-cum-clearing
membership in the Multi Commodity Exchange (MCX) and the National Commodities
and Derivatives Exchange (NCDEX) through a 100% subsidiary.
Stock Broking business is firmly focused in the rapidly growing High Networth
Individual (HNI) and Retail space. The business has an active client base of 0.2 million.
The business operates through 1000 branches with equal no. of trading terminals.
The business model of Stock Broking largely focused on owned branches in the initial

years and has now graduated into the franchisee mode of expansion that will cater to PAN
India target market. Rapid expansion has been made possible in this two-pronged strategy
of owned and franchisee outlets and is expected to have an end-state distribution,
networking over 5000 branches.
As the business starts targeting the next level of mass affluent customers, expanding into
wealth management and advisory space, same would also become a key thrust area that
can potentially enhance profitability and shareholder value in the medium term.
The Business has expanded into the commodities market with a trading-cum-clearing
membership in the Multi Commodity Exchange (MCX) and the National Commodities
and Derivatives Exchange (NCDEX) through a 100% subsidiary.
Stock Broking business is firmly focused in the rapidly growing High Networth
Individual (HNI) and Retail space. The business has an active client base of 0.2 million.
The business operates through 1000 branches with equal no. of trading terminals.
The business model of Stock Broking largely focused on owned branches in the initial
years and has now graduated into the franchisee mode of expansion that will cater to PAN
India target market. Rapid expansion has been made possible in this two-pronged strategy
of owned and franchisee outlets and is expected to have an end-state distribution,
networking over 5000 branches.
As the business starts targeting the next level of mass affluent customers, expanding into
wealth management and advisory space, same would also become a key thrust area that
can potentially enhance profitability and shareholder value in the medium term.

Shriram Group has its origin in the financial services space through the Chit Funds
business.
Shriram Chits is the largest Chit Funds entity in India the trusted household Savings &
Investments service provider. The sustained growth registered by Shriram Chits in recent
years not only indicates the utility of this ancient instrument but it is also a reflection of
the customers trust in the Shriram Group. The Annual Auction Turnover of our Chit
Companies continues to grow and bears testimony to the exceptional service quality of
the Shriram Group in the business.
With tight regulations on margins and an onerous responsibility for generating
collections, Chit Funds business has not been easy for any player in the Industry. Shriram
Chits converted adversity into opportunity by enhancing its service capability as well as

using the Chit channels for fee-based income thereby remaining the only available entity
over the last couple of decades which saw several industry peers falling by the wayside.
This track record has singularly contributed to Shrirams brand equity and has put
Shriram in a leadership position, well-equipped to take up the regulatory challenges and
facilitate positive changes to the Industry so that Chit as an instrument of credit and
savings continues to be available to the under-served business community.
Shriram Chits Business, as per the Central and State Regulations, is held directly under
the Ownership Trust.

Coparision of Shriram insurance and from another

company
ICICI Lombard GIC Ltd. is a 74:26 joint venture between ICICI Bank Limited, Indias
second largest bank with consolidated total assets of over USD 100 billion at March 31,
2010 and Fairfax Financial Holdings Limited, a Canada based USD 30 billion diversified
financial services company engaged in general insurance, reinsurance, insurance claims
management and investment management.
ICICI Lombard GIC Ltd. is the largest private sector general insurance company in India
with a Gross Written Premium (GWP) of 36,948 million for the year ended March 31,
2010. The company issued over 44 Lakh policies and settled over 62 Lakh claims and has
a claim disposal ratio of 96% (percentage of claims settled against claims reported) as on
March 31, 2010. The company has 4,634 employees and 350 branches as on March 31,
2010.
The company has been assigned a domestic rating of iAAA by ICRA (an associate of
Moodys Investors Service) for highest claim paying ability and a fundamentally strong
position, for the fourth consecutive year. ICICI Lombard Auto Insurance has been rated
highest in customer satisfaction by J.D. Power Asia Pacific in India among 11 auto
insurance providers. The company has been conferred the Golden Peacock- Eco
Innovation Award of 2009 for weather insurance and the Customer and Brand Loyalty
award in the Insurance Sector - Non-Life at the 3rd Loyalty awards, 2010.
It was awarded the General Insurance Company of the Year at the 11th Asia Insurance
Industry Awards. The company also won the NDTV Profit Business Leadership Award
2007 and was adjudged as the most Customer Responsive Company in the Insurance
category at the Economic Times Avaya GlobalConnect Customer Responsiveness Award
2006. It has the Gold Shield for Excellence in Financial Reporting by the ICAI
(Institute of Chartered Accountants of India) for the year ended March 31, 2006.
ICICI Lombard allows instant policy issuance and renewal through its
websitewww.icicilombard.com for all retail insurance products including Car

Insurance,Health Insurance, Travel Insurance, Two Wheeler Insurance and Home

Insurance. There are multiple payment options available including internet banking,
credit card, debit card and cash card.

Shriram General Insurance Company Limited is a Joint Venture

Shriram Group, established in 1974, havi
between Shriram Capital Limited (Part of Shriram Group) and
billion is among the leading corporate ho
Sanlam Limited. In this Joint Venture, Shriram Capital Limited holds major player in the Indian financial servi
74% of Equity and Sanlam Limited holds the balance 26% of the
Groups focus is on financial services tha
Equity.
number of common people - providing th
improve their prosperity. Shriram Group
80,000 Agents / Associates, 30,000 Empl
spread all over the Country.
Financial Services constitute the core
with Shriram being a clear leader in the
business. Shriram Transport Finance C
Commercial Vehicle Financing NBFC
Fund Business of the Group is Nume
across India. In Consumer Finance, S
over India. Shriram Group has been pu
areas other than financial services. C
presence in project engineering, prop
ancillaries and software services and
other industries.
Shriram Capital Limited (Formerly Sh
Holdings Pvt. Ltd.) is the holding arm
activities of Shriram Group, Chennai. It
of companies engaged in diverse fina
such as truck finance, consumer fina
Insurance business, etc

Bajaj Allianz Life Insurance Co. Ltd. is a joint venture between two leading conglomerates - Allianz AG,
one of the world's largest insurance companies, and Bajaj Auto, one of the biggest 2 and 3 wheeler
manufacturers in the world. Bajaj Allianz Life Insurance has a shareholder base of over Rs 700 crores with
an asset management value of Rs 5,500 crores and over 850 offices and 4 million satisfied customers.
The objective of this e-Learning initiative was to conduct company-wide skill assessment of the
employees, and effective knowledge dissemination for the geographically distributed offices in the fast
growing company needs. The company chose to Wizdom Web LMS to give it accuracy in skills

assessment and flexibility in offering training.

Implementation of the Wizdom Web LMS was an important step for the client because of its Easy-to-use,
robust, flexible and multi-faceted features.