IP Telephony: Products & Applications Update

IP Telephony:
Products & Applications

Update
October 17, 2001
Stergios Alexiou
Systems Engineer
salexiou@cisco.com
IPT_Update
1999, Cisco Systems, Inc.
Agenda
Products Update
IPT Applications
Demo
IPT_Update
Products Update
Call Manager v3.1(x)
Unity v3.0(x)
Access Gateway: 4224
Survivable Remote Site Telephony
All-in-one box: ICS-7750
Gateways: VG200, VG248, DSP Farm
IP Phones: 7935, 7914
Analog Telephone Adaptor: ATA-186
IPT_Update
TDM PBX Architecture

Mainframe Cabinet
Voice Path (TDM)
Proprietary
Processor
Card(s)
Signaling Path
Proprietary
Interface
Applications
(Voice Mail/IVR)
Proprietary
TDM Switch
Card(s)
Proprietary
Interface
Proprietary
Line Card(s)
Proprietary
Trunk Card(s)
PSTN
Proprietary
Terminals
IPT_Update
Proprietary
Interface
Standard Interface
Enterprise IP Telephony
Architecture
High Availability Server
Voice Path (TDM)
Call Processing
Signaling Path
Application
Standard
Processor
Standard
OR
Proprietary
Interface
Applications
Server
(Voice Mail /IVR)
IP
TCP/IP
Network
IP to PSTN
Gateway
PSTN
IP
IP phones
and
PC Applications
IPT_Update
Standard
Interface
Standard Interface
Standard Interface

new features
Music on Hold
Extension Mobility (log on to any 7960 or 7940)
Transcoder usage efficiency enhancements
Shared resource usage efficiency enhancements
Shared resource topological association
Wideband Audio (better than toll quality audio)
Serviceability enhancements
Gateway call preservation on CallManager failover
TAPI/JTAPI/XML enhancements
Configuration Database Interface API
Greek messages in phones (available in Dec 01)
Other CallManager 3.1 features
IPT_Update
File99
File-6
File-5
File-4
File-3
File-2
File-1
Music-On-Hold Service
Sound
Card
MOH App installed to MCS

Scalable, redundant with multiple
MCS
src-51
src-50
src-49
src-4
src-3
src-2
src-1
Audio sources:
50 cont. looping files
1 fixed source (optional)
MC or unicast per source
250 simultaneous streams per

server
IP phones
IPT_Update
SoftPhones Gateways
G.711, G.729a, and wideband

audio per source
Extension Mobility
Central Site
Users office
IP Phone 7960
(x5000)
IP LAN
IP Phone
Services
Web Server
IP WAN
LDAP
Directory
Log onto any 7940/7960 in a

CM cluster to get your
extension and productivity
services
Extension, services, class of
service restrictions applied to
phone
Login modes
auto-logout other phones
keep login on other phones
Logout modes
7960
Visiting user
logged onto
phone (x5000)
explicit logout at phone

timed logout
Branch Office
IPT_Update
Cisco MNET -AVVID Integration
Mobile office NETwork(MNET)Enterprise-based pico-cellular

GSM network
Interface to MCS network through SS7 protocol gateway (SC2200)
AVVID integration project

CallManager endpoint capabilitiesadd GSM-EFR and GSM-FR
Add GSM-EFR and GSM-FR codecs to transcoder DSPs in:
Catalyst 6000 Voice Services DSP card
Mileslow-cost, stand-alone DSP services device
GSM
Mobility
Controller (GMC)
H.323
Cisco CallManager
GSM
Transcoder
MCS
GSM
Port (GP)
GSM
V
SC2200
PSTN
SS7
IP
IPT_Update
Shared Resource Operation Using

Default Group
MOH1
CM1
MTP1
SW-CONF1
MOH2
CM2
MTP2
SW-CONF2
NM-1
NM-2
V
XCODE1
HW-CONF1
XCODE2
V
HW-CONF2
After configuration all media resources belong to the

default group.
All resources are accessible by CM1 and CM2.
IPT_Update
10
Wideband Audio - IP phones
16-bit linear, 16 kHz sampling (256 kbps BW)

Extends audio range to >5 kHz
7910, 7940, 7960 IP phones
Handsets only
Music-on-hold service
No support in
7935, 12SP+, 30VIP
Gateways (TDM side bandwidth passes signal anyway)
IPT_Update
11
Serviceability Enhancements
SNMP agents in devices or device proxies
Real-time statistics, alerts
Access by SNMP manager/SNMP app
Broadened MIB support in devices/apps
http server/xml parser in devices/device proxies

Real-time statistics, alerts
Access by xml over http
Device monitoring app
http viewer
Related Project - CiscoWorks 2000 Enhancements

Voice Health Monitor (VHM) version 1.0
User Tracking (UT) enhancements
IPT_Update
12
Call Preservation to VoIP

Gateways
Preserve calls to/from VoIP gateways in event of CallManager failure
Requires MGCP signaling protocol from CallManager to gateway
Scope
Cat 6K - E1, T1 voice services cards
Cat 6K - 24 port FXS
Cat 4K - Access Gateway Module (AGM)
VG200 - MGCP support for additional TDM interfaces
DT-24+, DE-30+
(26XX, 36XX push TBD)
Out-of-scope
DPA 7610/DPA-7630 (skinny client versus skinny gateway)
Active Voice Unity (skinny client)
AT-2, 4, 8; AS-2, 4, 8 (skinny gateway protocols do not support call preservation)
IPT_Update
13
API Enhancements
TAPI/JTAPI
CallManager redundancy through CTI Manager(s)
This allows redundant CallManager to ICM connection
Phone XML (7940 and 7960 only)

Idle URL
Media Streaming
This allows continuously running advertisements
Database Layer API

Read/write access to CallManager config database and
embedded directory objects
Devices, lines, users
IPT_Update
14
CTI Layer Redundancy

CM Cluster
CM Server
CTI
Manager
CM Server
CCM
Application
(JTAPI/TAPI)
CTI
Manager
CCM
Application Platform
CM Server
CTI
Manager
CCM
IPT_Update
15
No Single Point of Failure
CM failure - CTIManager will manage fail-over

to another CM in cluster.
CTIManager failure application

(JTAPI/TAPI) will be able to reconnect to
another CTIManager.
Application failure - CTIManager will route

calls to a configured forward on failure DN
(configured per device).
IPT_Update
16
Additional version 3.1

Enhancements
Survivable Remote Site
Telephony support
Call forward number
expansion
Overlap sending
Support for new Hardware
Catalyst 4224 (Jobim)
Call forward reason codes
TAPI/JTAPI - zip tone and

auto-answer
RDNIS - Re-directed Dialed

Number Identification
Service
DT-30+, Cat 6K E1 TDM

protocol support
VG200 TDM protocol support
T1-CAS
E1/T1-PRI
T1-CAS
IPT_Update
17
Products Update
Unity v3.0(x)
IP Phones: 7935, 7914
IPT_Update
18
Cisco Unity 3.0(x) Delivers

Windows 2000 mixed/native mode support. Cisco Unity
3.0(1) will not support Windows NT on the Cisco Unity
server, although it can be installed into an NT
environment
Increased number of text-to-speech sessions per server
(actual number TBD pending QA testing and
qualification)
Up to 48 ports per server
Up to 5,000 subscribers per server
IPT_Update
19
Cisco Unity 3.0(x) Delivers contd
Up to 100,000 users in Global Address List

Support Cisco CallManager v3.1(x) and maintenance
releases
Support for AMIS (tested specifically against the Octel 250,
350, 100, and Unified Messenger)
Pre-MTA queue to take messages and provide basic
message access while Exchange is off-line
MCS 7825 support with USB key
Additional Cisco branding in GUI
IPT_Update
20
Cisco Unity Unified Messaging

Delivers
True Unified Messaging
Automated attendant
Browser-based personal and
system administration interfaces
Convergence-ready communications
Advanced features, including
text-to-speech and mobile message
notification
IPT_Update
21
Comparison: Cisco Unity Voice Mail &

Unified Messaging
Voice Mail
Unified Messaging
Message Access
Message Access
Voice/Fax from TUI

Notification via SMTP
Address Book
Voice
Administration
Two directories
Installation
As separate NT
domain server
IPT_Update
E-mail/Voice/Fax from MS Outlook

& TUI
Notification via SMTP
Address Book
Global Address List
Administration
One directory
Installation
As part of the
Windows/Exchange network
22
Comparison: Cisco Unity Voice Mail &

Unified Messaging
Voice Mail
Unified
Messaging
Remote System Admin.

ActiveAssistant
Yes
Yes
Yes
Yes
Third-party Fax Integ.

Unified Messaging
Text-to-Speech
Digital Networking
Automated Attendant
No
No
No
Yes
Yes
Yes
ViewMail for Outlook
Up to 6 sessions
Yes
Yes
IPT_Update
23
Cisco Unity
ViewMail for Outlook
IPT_Update
24
Cisco Unity
Outlook Web Access
IPT_Update
25
Cisco Unity
ActiveAssistant
IPT_Update
26
Cisco Unity Administration
IPT_Update
27
Cisco Unity Administration
IPT_Update
28
Products Update
Unity v3.0(x)

IP Phones: 7935, 7914
IPT_Update
29
Catalyst 4224 - What is it?

It is a Micro Branch single box solution targeted at Global
2000 accounts
4224 provides the following services to the Micro Branch:
LAN Switch (with Inline Power for IP Phones)
WAN Router (IOS Based IP Routing only)
Voice Gateway (Analog & Digital IOS Based)
Survivable Remote IP Telephony (SRST)
Catalyst 4224 is an integral part of a Multi-site WAN with

Centralized Call Processing Solution
IPT_Update
30
Catalyst 4224 - What Does It Look

Like?
24 Ports 10/100
(Support Inline Power)
2U
VWIC Slots
VIC Slot
Switch
Utilization
LEDs
IPT_Update
Console
Management
Ethernet
8 Port FXS
Module
(RJ21)
31
Catalyst 4224 Solutions

A
Router/GW
V
Single Box Micro Branch Solution

Centralized or local CallManager
Up to 24 users
ISDN Dial Backup capable
Single E1 branch access ( Savings)
SRST backup in IOS
Cisco CallManager Cluster
Headquarters
Catalyst 4224
IP WAN
VIC/WIC
PSTN
IPT_Update
ISDN BU
MFT-E1
12 Channels Voice /
12 Channels Data
Single E1 Access to
each branch office
8 x FXS
24 10/100 Ports
32
Centralized Call Processing

(Popular Deployment Model)
Cat 4224
with SRST
CallManager Cluster
IP WAN
Branch 1
Cat 4224
with SRST
Unity
Server
V
Application
Server(s)
PSTN
Branch 2
Application
Server(s)
ISDN
Backup for
IP WAN
Cisco 2600
with SRST
V
Central Site
Branch (n)
IPT_Update
33
Products Update
Unity v3.0(x)

IP Phones: 7935, 7914
IPT_Update
34
What Is SRS Telephony?

Unique, industry-first capability in branch office routers
for IP Telephony redundancy
Cost-effective enterprise wide deployment of IP telephony enabled by
Cisco AVVID (Architecture for Voice, Video and Integrated Data)
Always available branch IP telephony
Ideal for enterprise customers utilizing Centralized Cisco CallManager
deployment for IP telephony at their branch offices
IPT_Update
35
Survivable Remote Site

Telephony How it works
IP Phones exchange Keep alive messages and Call Processing
messages with Centrally located CallManager (CCM)
WAN Link fails IP phones lose contact with CCM
IP Phones register with local router as router of last resort
Router queries pones for configuration and auto-configures itself
Router provides call processing for duration of failure via PSTN
Upon restoration of WAN, IP Phones revert back to CCM
Applications
Applications
Server
Server
CallManager
Cluster
WAN
Cisco 7200
PSTN
Cisco 2600 Router

with SRS Telephony
Headquarters
IPT_Update
36
Cisco IOS Platforms Supported

Available now:
Cisco IAD 24xx
Cisco 26xx: 261x, 262x, 265x
Cisco 36xx: 3620, 3640, 3660
Cisco Catalyst 4224
Future availability 12/01:

Cisco Catalyst 4000 AGM
Cisco 1750-V/1751-V, Cisco 7200
IPT_Update
37
PricingSurvivable Remote
Site Telephony
Cisco IOS:
Plus image set required on Cisco 2600, 3600
Standard Cisco IOS image on Catalyst 4224
Additionally:
Feature license required to use SRS Telephony
Platform
# of Phones
Supported
Part
Number
Spare Part
Number
License
IAD24xx, 26xx,
3620, Catalyst 4224
Up to 24
phones
FL-SRSTSMALL
FL-SRST-SMALL=
$750
3640, 3660
Up to 48
phones
FL-SRSTMEDIUM
FL-SRSTMEDIUM=
$1250
3660
Up to 144
phones
Up to 3 FLSRST-MEDIUM
licenses
Up to 3 FL-SRSTMEDIUM= licenses
$1250 per
license
IPT_Update
38
Products Update
Unity v3.0(x)

IP Phones: 7935, 7914
IPT_Update
39
ICS 7750 - Delivering AVVID converged

infrastructure and applications
Designed for Enterprise Branch
Offices and Midmarket Businesses
(<200 users)
Integrated communications platform
for voice, data and application
services
Web-based System Management
simplifies deployment and
management
Designed for expandability
IPT_Update
40
Integrated Communication
System 7750
Cisco Catalyst Switch
.
..
Modular platform delivers future-ready

solution
IPT_Update
Call Manager
Adding users add IP phones and Catalyst switch

ports
Adding voice gateway or WAN capacity
Connect to existing router, add router blades or add
an external router
Adding analog ports add more analog interfaces
and/or router blades
Adding New World voice/data applications
add application blades and/or connect to external
server(s)
Application Blade
Application Blade
Scales cost-effectively to meet

changing requirements
Router/Voice Gateway
Chassis-based system with modular blades

Six Universal Slots support CallManager,
Trunking/Routing, and Application (SPE) blades
Hot-swappable, Hot-standby system components
Router/Voice Gateway
Spare
Fan Tray
100Mb
Links
Power
Supply
Power
Supply
(2nd
Opt)
External
Application
Server
(Optional)
Cisco Integrated Communication

System (ICS) 7750
41
ICS 7750 Application Summary

Unity Voice Mail and Unified Messaging
On external server: Available Today
Integrated in chassis (on SPE blade): Jan 02
Cisco AVVID Voice Applications

IVR/ICD/AA/WebAttendant: Available Today
Softphone: Available Today
FXO/FXS/WAN integration: Available Today
Call Manager v3.1(x): Jan 02
IPCC integration: Dec 01
ISDN support: Dec 01
AVVID Partner Applications

MindCTI, ISI (Call Detail Reporting apps): Available Today
IPT_Update
42
AVVID Partner Applications

Available today
Call Detail Reporting: MindCTI, ISI
Available FY2001/02
Call Acctg. & Billing: SwitchView, Veramark
E-conferencing: Hear Me
Call Centers: Apropos, EasyRun
Overhead Paging: Valcom, Bogen
Personal Productivity: Tygart, Webley
Unified Messaging: AVT, Baypoint
Low cost phones: Circa, NEC
Wireless Phones: Symbol
IPT_Update
43
Products Update
Unity v3.0(x)

IP Phones: 7935, 7914
IPT_Update
44
Overview
Cisco VG200-VoIP Gateway
Proven modular architecture
Uses Cisco network
modules and VIC ports
Cisco IOS software-based
Worldwide homologation
Very high reliability (MTBF)
Broad interface type support
Multiple protocols supported
Remote manageability
IPT_Update
45
Overview (Cont.)
Field upgradeable-switch between analog and digital ports
Up to four voice interface card (VIC) ports of Foreign Exchange
Station (FXS), Foreign Exchange Office (FXO),
E&M, or Basic Rate Interface (BRI)
Mix and match port types
PBX trunking, fax, modems,
analog phones
Basic Rate ISDN (BRI)-user
and network side
Caller ID on FXS and FXO
Analog direct inward dial (DID)
IPT_Update
46
Overview (Cont.)
Up to two digital interfaces, T1 or E1
Maximum of 60 voice channels (E1)
T1 CAS-FGD
E1 CAS-R2
T1 and E1 PRI support
(user and network side)
Voice codec support

G.711-64kbps
G.729 (A,B,AB)-8kbps
G.723.1(A)-6.3/5.3kbps
IPT_Update
47
New Features
IOS 12.1(5)YH
DSP Farm Support
Transcoding up to 60 Sessions G.711, G.729a, GSM-FR and
GSM-EFR
Conferencing up to 90 participants
IPT_Update
48
DSP Farm Capacity Sizing
Each DSP SIMM contains 3 DSPs

Each DSP supports either 4 transcoding
sessions or 1 six party conference call.
DSP resources are defined using Call Manager.
Multiple VG200s can be used to provide greater
than 15 conference call capacity or greater than
60 transcoding sessions capacity.
IPT_Update
49
New Application
Teal Transcoding for GSM calls to IP

Phone
Magenta Voicemail connectivity for
remote station using transcoding to
conserve WAN resources.
Orange Branch office conferencing
without utilizing WAN resources
IPT_Update
50
New Modules
IPT_Update
Description
Part Number
DSP Farm Network Module 2 SIMMs
NM-HDV-FARM-C36(=)
DSP Farm Network Module 3 SIMMs
NM-HDV-FARM-C54(=)
DSN Farm Network Module 5 SIMMs
NM-HDV-FARM-C90(=)
51
Cisco VG248 Analog Phone Gateway

The VG248 is a high density gateway for using analog
phones, fax machines, and modems with a Cisco
CallManager system
The VG248 provides

48 port FXS connectivity
1u 19 stackable unit
2 RJ-21 telco connectors
Cisco CallManager 3.1 support
IPT_Update
52
Features and Benefits
Analog phones Needed when the infrastructure (wiring) or application does not
support or require IP telephones. Full featured analog phone lines, allow organizations to
deploy IP Telephony without having to purchase IP telephones for all the users.
Fax & Modem fax machines and modems are required in many locations. Fax &
Modem support allows organizations to support these legacy devices alongside the new
world IP telephones.
Voicemail many legacy voicemail systems require analog and SMDI connectivity.
Voicemail support allows for legacy voicemail systems to be supported in more configurations
and with higher reliability that was previously possible.
Investment protection -Customers have the ability to re-use phones, legacy

analog devices while taking advantage of IP Telephony.
Cost effective Entry - With a low cost alternative for low end phones organizations
can take advantage of IP Telephony with a lower overall investme nt.
IPT_Update
53
Where the VG248 fits

PSTN
Gateway
VG248
CallManager
Cluster
Analog
IP Phones
IPT_Update
IP phones and
analog phones
can co-exist on
the same Cisco
CallManager
system
Legacy Analog
Phones
54
VG248 Analog Phone Features
Caller ID
Transfer
Caller ID on
Call Waiting
Conference
Group PickUp
Message Waiting
Indicator
Call Forward
Stuttered Dialtone
Speed Dial
Redial
Call Waiting
IPT_Update
55
VG248 Fax & Modem Features
Cisco FAX Relay

Modem Pass Through
IPT_Update
56
SMDI for Legacy Voicemail

Legacy
Voice Mail
Analog
VG248
SMDI
Multiple SMDI links per

Cisco CallManager
SMDI fail-over capability
Cisco
CallManager
IPT_Update
Voicemail location
independence
57
SMDI Multiplexing
Legacy
Voice Mail
Analog
Multiple SMDI
sources
An
alo
g
SMDI
VG248
SMDI
Multiple
Clusters
Cisco
CallManager
Gateway
Legacy PBX
IPT_Update
Smooth
Migration
Single
voicemail
58
Analog Voicemail Scalability

Legacy
Voice Mail
Analog
SMDI
Single SMDI
port into
voicemail
VG248
SMDI
passed
between
VG248s
IPT_Update
SMDI passed
over IP
Cisco
CallManager
59
Products Update
Unity v3.0(x)
IP Phones: 7935, 7914

IPT_Update
60
Cisco IP Phone Family
Cisco 7960+7914
Cisco 7960
Cisco SoftPhone
Cisco 7935
Cisco 7940
IPT_Update
7910 and 7910+SW

61
Products Update
Unity v3.0(x)
IP Phones: 7935, 7914

IPT_Update
62
Cisco ATA 186 Benefits & Features

Cisco ATA 186
Analog Telephone Adaptor
Chassis dimensions (H x W x D)
6.5 x 6 x 1.5 in.
IPT_Update
Interfaces traditional
phones to IP-based
networks
RJ-45 connection to
10BaseT Ethernet
Supports two voice ports
(RJ-11 connections)
Standard protocols and

voice codecs for
interoperability and
deployment flexibility
H.323 and SIP

G.729A (only one port at a time),
G.723.1, G.711A, G.711
TCP/UDP/IP
Clear, natural-sounding
voice
VAD/CNG
Dynamic jitter buffer
Line echo cancellation
Flexible configuration
and provisioning
options
Automated or manual
configuration and control
63
Cisco ATA 186 Updates
New features found in Version 2.10

Auto-provisioning of profiles via TFTP servers
Supplementary services (three-way calling, call waiting, call
hold/retrieve, caller ID)
G.711 fax pass-through
Fast start, alternate gatekeeper, admission level security with MD5
hashing in H.323
Authentication and firewall support in SIP
Upcoming features
MGCP 1.0/NCS Q4 CY 01 release
SCCP Q4 CY 01 release
IPT_Update
64
Agenda
Products Update
IPT Applications
Demo
IPT_Update
65
IPT Applications
Web Attendant
Interactive Voice Response
Integrated Contact Distribution
Personal Assistant
Unity
IP Contact Center
IPT_Update
66
What Is Cisco WebAttendant?
Cost-Effective Tool for Enterprise Attendants

and Receptionists to Answer and Greet
Callers, then Efficiently Dispatch Calls
IPT_Update
67
Cisco IP IVR
Cisco IP IVR is an IP-powered Interactive

Voice Response solution which offers an
open, extensible, feature-rich foundation for
the creation and delivery of IVR solutions via
Internet technology.
IPT_Update
68
Cisco IP ICD
Call Manager 3.[01](x)
Application
Engine 2.[12] Software
Cisco IP Integrated Contact Distribution (ICD) provides an entrylevel contact interaction management solution that is fully
integrated with current and future Cisco Customer Response
Application (CRA) platform solutions (e.g. IP IVR)
IPT_Update
69
Cisco Personal Assistant 1.2

Enhanced Productivity
Route calls by user-defined rules
Time of day
Calendar
Who the caller is
Forward calls to user-defined phone numbers

Single number
Series of numbers (i.e., office, mobile, or home)
Follow me
NEW!
NEW!
Screen calls
Select which calls to accept in real time
IPT_Update
70
Cisco Unity Communications

Solutions
Cisco Unity Unified Messaging
Full Unified Messaging (UM)

Works w/Cisco CallManager
Compatible with MS Exchange
Will be compatible with Lotus Notes
Cisco Unity Voice Mail
IPT_Update
IP Voice Messaging
Upgradeable to Unity UM
Works w/Cisco CallManager
71
The IP Contact Center
Intelligent
Contact
Management
CallManager
IPT_Update
Agent
Desktop
Integrated
Voice
Response
72
Agenda
Products Update
IPT Applications
Demo
IPT_Update
73
Demo: Centralized Call Processing

Call Manager
PSTN
Unity
Exchange 5.5
C
A
2610 SRST
V
Cat 3524 PWR
V
Cat 3524 PWR
3640
IP WAN
4000
Branch B
8300
Central Site A
Call Manager
2105
Branch C
IPT_Update
74
Presentations & Documents
This presentation and all relevant

technical documents and data sheets are
available under this link:
http://www.cisco.com/hellas/events/
IPT_Update
75
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IP Telephony:

Products & Applications

1999, Cisco Systems, Inc.

2000, Cisco Systems, Inc.

2000, Cisco Systems, Inc.

TDM PBX Architecture

2000, Cisco Systems, Inc.

Voice Path (TDM)

2000, Cisco Systems, Inc.

Call Manager v3.1(x)

2000, Cisco Systems, Inc.

MOH App installed to MCS

250 simultaneous streams per

2000, Cisco Systems, Inc.

G.711, G.729a, and wideband

Log onto any 7940/7960 in a

explicit logout at phone

2000, Cisco Systems, Inc.

Cisco MNET -AVVID Integration

Mobile office NETwork(MNET)Enterprise-based pico-cellular

Interface to MCS network through SS7 protocol gateway (SC2200)

AVVID integration project

2000, Cisco Systems, Inc.

Shared Resource Operation Using

After configuration all media resources belong to the

2000, Cisco Systems, Inc.

Wideband Audio - IP phones

16-bit linear, 16 kHz sampling (256 kbps BW)

2000, Cisco Systems, Inc.

http server/xml parser in devices/device proxies

Related Project - CiscoWorks 2000 Enhancements

2000, Cisco Systems, Inc.

Call Preservation to VoIP

Preserve calls to/from VoIP gateways in event of CallManager failure

Requires MGCP signaling protocol from CallManager to gateway

2000, Cisco Systems, Inc.

Phone XML (7940 and 7960 only)

Database Layer API

2000, Cisco Systems, Inc.

CTI Layer Redundancy

2000, Cisco Systems, Inc.

No Single Point of Failure

CM failure - CTIManager will manage fail-over

CTIManager failure application

Application failure - CTIManager will route

2000, Cisco Systems, Inc.

Additional version 3.1

Call forward reason codes

TAPI/JTAPI - zip tone and

RDNIS - Re-directed Dialed

DT-30+, Cat 6K E1 TDM

VG200 TDM protocol support

2000, Cisco Systems, Inc.

2000, Cisco Systems, Inc.

Cisco Unity 3.0(x) Delivers

2000, Cisco Systems, Inc.

Cisco Unity 3.0(x) Delivers contd

Up to 100,000 users in Global Address List

2000, Cisco Systems, Inc.

Cisco Unity Unified Messaging

2000, Cisco Systems, Inc.

Comparison: Cisco Unity Voice Mail &

Voice/Fax from TUI