[Payment Issue] Deducted Fee for Month of May

Dear Teachers,
For the month of May teachers reported 10 USD to 12 USD missing from their payment. Here is the official
statement of the company with the investigation conducted by WUBS GlobalPay:
For the reason why the deduction of $10 - $12 was just imposed now, here is the reply of WUBS GlobalPay:
Global practice for banks is that when they adjust the rates, they do not inform why they do it today or tomorrow.
This is the bank's standard practice. Since Deutsche and Citibank both imposed the fee, it might be applicable to the
rest of the banks as well.
No refunds will be issued as this deduction was not imposed by the sending bank. It was by the Intermediary Bank
which is part of incoming bank charges. We requested a paid investigation from WUBS GlobalPay to track the
deduction instead of the issuance of MT103.
The findings are:
We have received message from our bank that the fee USD 10 was deducted by corrs bank CITIBANK NA for
payment processing charges.
Please see below:
"(20 ) Transaction Reference Number BKI-160526001075
(21 ) Related Reference SOTR3567310/33
(79 ) Narrative
ATTN INVESTIGATIONS
CITIUS33 STATES, QUOTE..PLEASE NOTE AS PER YOUR
PAYMENT PROCESSING CHARGES WE HAVE TAKEN 10.00/USD
WE CLOSE OUR FILE.."
We have just received message from our bank that the fee USD 12 was deducted by corrs bank BKTRUS33
(DEUTSCHE BANK) as per their standard practice.
Please see below:
"(20 ) Transaction Reference Number BKI-160526001087
(21 ) Related Reference SOTR3567343/4
(79 ) Narrative
ATTN INVESTIGATIONS
BKTRUS33 STS WE TOOK 12 USD CHARGES PER OUR
STANDARD PRACTICE. WE CLOSE OUR FILES."
Most of the accounts were processed via Citibank and Deutsche Bank as these are the the Intermediary Banks of
most banks in Europe.
If teachers would prefer to change intermediary banks or beneficiary banks, please ask your bank and be aware
about the amount that will be handled when receiving in charges SHA (shared). Changes can be made if you inform
us on time. Please send email to accounting.finance@bibo.com.ph with SUBJECT: CHANGE BANK
DETAILS [TEACHERS ID]. Emails sent until June the 13th will be considered for the next payout (June 20).