Nama : Rezi Dharma Setiawan

Area : Jakarta Pusat

No

Nama Eos

Area

Rezi Dharma Setiawan

JAKARTA PUSAT

Rezi Dharma Setiawan

JAKARTA PUSAT

Rezi Dharma Setiawan

JAKARTA PUSAT

Rezi Dharma Setiawan

JAKARTA PUSAT

Rezi Dharma Setiawan

JAKARTA PUSAT

Rezi Dharma Setiawan

JAKARTA PUSAT

Rezi Dharma Setiawan

JAKARTA PUSAT

Rezi Dharma Setiawan

JAKARTA PUSAT

Rezi Dharma Setiawan

JAKARTA PUSAT

10

Rezi Dharma Setiawan

JAKARTA PUSAT

11

Rezi Dharma Setiawan

JAKARTA PUSAT

12

Rezi Dharma Setiawan

JAKARTA PUSAT

13

Rezi Dharma Setiawan

JAKARTA PUSAT

14

Rezi Dharma Setiawan

JAKARTA PUSAT

15

Rezi Dharma Setiawan

JAKARTA PUSAT

16

Rezi Dharma Setiawan

JAKARTA PUSAT

17

Rezi Dharma Setiawan

JAKARTA PUSAT

18

Rezi Dharma Setiawan

JAKARTA PUSAT

19

Rezi Dharma Setiawan

JAKARTA PUSAT

20

Rezi Dharma Setiawan

JAKARTA PUSAT

21

Rezi Dharma Setiawan

JAKARTA PUSAT

22

Rezi Dharma Setiawan

JAKARTA PUSAT

23

Rezi Dharma Setiawan

JAKARTA PUSAT

24

Rezi Dharma Setiawan

JAKARTA PUSAT

25

Rezi Dharma Setiawan

JAKARTA PUSAT

26

Rezi Dharma Setiawan

JAKARTA PUSAT

27

Rezi Dharma Setiawan

JAKARTA PUSAT

28

Rezi Dharma Setiawan

JAKARTA PUSAT

29

Rezi Dharma Setiawan

JAKARTA PUSAT

30

Rezi Dharma Setiawan

JAKARTA PUSAT

31

Rezi Dharma Setiawan

JAKARTA PUSAT

32

Rezi Dharma Setiawan

JAKARTA PUSAT

33

Rezi Dharma Setiawan

JAKARTA PUSAT

34

Rezi Dharma Setiawan

JAKARTA PUSAT

35

Rezi Dharma Setiawan

JAKARTA PUSAT

36

Rezi Dharma Setiawan

JAKARTA PUSAT

37

Rezi Dharma Setiawan

JAKARTA PUSAT

38

Rezi Dharma Setiawan

JAKARTA PUSAT

39

Rezi Dharma Setiawan

JAKARTA PUSAT

40

Rezi Dharma Setiawan

JAKARTA PUSAT

41

Rezi Dharma Setiawan

JAKARTA PUSAT

42

Rezi Dharma Setiawan

JAKARTA PUSAT

43

Rezi Dharma Setiawan

JAKARTA PUSAT

44

Rezi Dharma Setiawan

JAKARTA PUSAT

45

Rezi Dharma Setiawan

JAKARTA PUSAT

46

Rezi Dharma Setiawan

JAKARTA PUSAT

Ggn Datin
No Tiket

IN6052303
IN6089963
IN6148090
IN6148586
IN6158181
IN6158282
IN6162022
IN6194131
IN6201909
IN6202246
IN6210961
IN6213385
IN6226198
IN6231685
IN6242485
IN6243578
IN6244759
IN6250552
IN6251719
IN6259297
IN6274230
IN6278410
IN6278477
IN6278763
IN6279771
IN6290831
IN6294020
IN6343966
IN6344155
IN6345458
IN6348646
IN6348791
IN6350153
IN6351222
IN6388731
IN6391348
IN6392424
IN6404039
IN6407555
IN6430112
IN6431908
IN6441046
IN6453469
IN6454393
IN6469629
IN6478446

47

Rezi Dharma Setiawan

JAKARTA PUSAT

48

Rezi Dharma Setiawan

JAKARTA PUSAT

49

Rezi Dharma Setiawan

JAKARTA PUSAT

50

Rezi Dharma Setiawan

JAKARTA PUSAT

51

Rezi Dharma Setiawan

JAKARTA PUSAT

52

Rezi Dharma Setiawan

JAKARTA PUSAT

53

Rezi Dharma Setiawan

JAKARTA PUSAT

54

Rezi Dharma Setiawan

JAKARTA PUSAT

55

Rezi Dharma Setiawan

JAKARTA PUSAT

56

Rezi Dharma Setiawan

JAKARTA PUSAT

57

Rezi Dharma Setiawan

JAKARTA PUSAT

58

Rezi Dharma Setiawan

JAKARTA PUSAT

59

Rezi Dharma Setiawan

JAKARTA PUSAT

60

Rezi Dharma Setiawan

JAKARTA PUSAT

61

Rezi Dharma Setiawan

JAKARTA PUSAT

62

Rezi Dharma Setiawan

JAKARTA PUSAT

63

Rezi Dharma Setiawan

JAKARTA PUSAT

64

Rezi Dharma Setiawan

JAKARTA PUSAT

65

Rezi Dharma Setiawan

JAKARTA PUSAT

66

Rezi Dharma Setiawan

JAKARTA PUSAT

67

Rezi Dharma Setiawan

JAKARTA PUSAT

68

Rezi Dharma Setiawan

JAKARTA PUSAT

69

Rezi Dharma Setiawan

JAKARTA PUSAT

70

Rezi Dharma Setiawan

JAKARTA PUSAT

71

Rezi Dharma Setiawan

JAKARTA PUSAT

72

Rezi Dharma Setiawan

JAKARTA PUSAT

73

Rezi Dharma Setiawan

JAKARTA PUSAT

74

Rezi Dharma Setiawan

JAKARTA PUSAT

75

Rezi Dharma Setiawan

JAKARTA PUSAT

76

Rezi Dharma Setiawan

JAKARTA PUSAT

77

Rezi Dharma Setiawan

JAKARTA PUSAT

78

Rezi Dharma Setiawan

JAKARTA PUSAT

79

Rezi Dharma Setiawan

JAKARTA PUSAT

80

Rezi Dharma Setiawan

JAKARTA PUSAT

81

Rezi Dharma Setiawan

JAKARTA PUSAT

82

Rezi Dharma Setiawan

JAKARTA PUSAT

IN6481670
IN6482457
IN6484982
IN6486640
IN6503039
IN6511332
IN6547130
IN6557123
IN6557622
IN6560637
IN6572620
IN6588407
IN6594739
IN6596075
IN6605640
IN6629590
IN6638919
IN6642116
IN6654602
IN6657736
IN6677558
IN6680961
IN6684470
IN6684812
IN6689683
IN6694842
IN6703152
IN6704477
IN6705276
IN6708339
IN6708613
IN6710268
IN6713653
IN6713684
IN6723761
IN6737444

Ggn Datin

Ggn Internet

Provisioning

MTTR (Jam)

No Tiket

MTTR (Jam)

No Tq

MTTP (Hari)

No AO / MO

1.76
6.49
5.33
0.09
0.21
0.55
1.14
1.56
7.77
0.16
0.26
0.13
0.16
12.36
4.35
3.75
0.2
0.45
0.4
16.01
11.22
4.82
0.12
0.11
3.99
19.95
17.41
0.16
0.15
2.68
0.2
0.23
17.71
0.24
0.15
20.21
2.26
0.89
1.66
4.17
3.14
6.21
3.08
0.78
8.48
0.27

IN6156667

6.49

31

IN6159445

3.44

IN6209560

IN6226798

7.22

IN6235084

0.23

IN6274397

1.12

IN6284663

1.09

IN6287403

4.1

IN6309623

4.64

IN6376542

3.36

IN6415057

4.1

IN6429432

3.05

IN6446989

3.82

8001170280
8001184077
8001174012
8001174835
8001174865
8001173464
8001189813
8001192315
8001192316
8001195836
8001196311
8001198608
8001144044

IN6450859

6.29

IN6459225

2.41

IN6472352

3.79

8001198134
8001188758
8001198136
8001180162
8001198138
8001201167
8001192234
8001198140
8001198141
8001198195
8001199441
8001203406
8001146835
8001191967
8001191832
8001199234

IN6480594

1.06

IN6538790

1.37

IN6666946

1.69

IN6716944

0.85

3
29
2
18
1
1
5
1
1
2
1
5

0.17
0.1
5.58
0.17
16.49
1.82
1.82
1.52
0.25
0.7
16.12
0.1
1.79
1.35
19.23
5.88
19.52
0.83
0.28
1.21
2.78
0.74
14.17
0.31
11.24
2.23
2.73
0.56
0.3
0.97
0.86
2.12
0.72
0.71
19.41
0.22

MTTI (Hari)
8
23
2
36
8
3
12
3
1
1
1
1
60
1
1
1

Nama EOS : Rezi Dharma Setiawan

Periode
: 1 - 31 JULI 2016
Area
: Jakarta Pusat
No

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39

Incident
IN6052303
IN6089963
IN6148090
IN6148586
IN6158181
IN6158282
IN6162022
IN6194131
IN6201909
IN6202246
IN6210961
IN6213385
IN6226198
IN6231685
IN6242485
IN6243578
IN6244759
IN6250552
IN6251719
IN6259297
IN6274230
IN6278410
IN6278477
IN6278763
IN6279771
IN6290831
IN6294020
IN6343966
IN6344155
IN6345458
IN6348646
IN6348791
IN6350153
IN6351222
IN6388731
IN6391348
IN6392424
IN6404039
IN6407555

40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82

IN6430112
IN6431908
IN6441046
IN6453469
IN6454393
IN6469629
IN6478446
IN6481670
IN6482457
IN6484982
IN6486640
IN6503039
IN6511332
IN6547130
IN6557123
IN6557622
IN6560637
IN6572620
IN6588407
IN6594739
IN6596075
IN6605640
IN6629590
IN6638919
IN6642116
IN6654602
IN6657736
IN6677558
IN6680961
IN6684470
IN6684812
IN6689683
IN6694842
IN6703152
IN6704477
IN6705276
IN6708339
IN6708613
IN6710268
IN6713653
IN6713684
IN6723761
IN6737444

ezi Dharma Setiawan

- 31 JULI 2016
akarta Pusat
Customer Name
Segment
MORKO JAYA LESTARI
DBS
CENTRINDO ABADI
DBS
SENTRAL CIPTA PROPERTINDO
DBS
BANK AGRO
DBS
NUSANTARA SEJAHTERA RAYA
DBS
MAGNA TERRA U/ CIKINI GOLD CENTER
DBS
SINAR MAKMUR
DBS
PERSEKUTUAN GEREJA INDONESIA
DBS
B.P. MESJID ISTIQLAL U/ PUSAT PELAYANAN INFORMASI
DBS
KYOKKO SHINJU INDONESIA
DBS
ANGKUTAN PERTAMBANGAN
DBS
MULTI PRIMA BANGUN MANDIRI
DBS
THAMRIN CITY U/ MEGA INDAH
DBS
EDMOND NATHAN
DBS
HERPAN
DBS
SIE AMIE
DBS
ANOP MIRCHANDANI
DBS
ADMINKOM
DBS
ANEM KOSONG ANEM
DBS
HUTAMA POWERDATA
DBS
KOMARA AGUNG NUGROHO
DBS
PUSKESMAS
DBS
KOST MINI APARTEMENT SALEMBA 50
DBS
STANIA BINEKAJASA
DBS
JIENENG INDONESIA ELEKTRICAL POWER ENGINERING/LIU DABING DBS
LIMAN INTERNATIONAL BANK
DBS
BHARWANI JARMIN RASKAM
DBS
PRIAMANAYA TELEKOMUNIKASI
DBS
MEICY INTERNATIONAL CORP
DBS
AFRI YULIS LAELA
DBS
PRIAMANAYA TELEKOMUNIKASI
DBS
PRIAMANAYA TELEKOMUNIKASI
DBS
JAYA TEKNIK INDONESIA
DBS
MEICY INTERNATIONAL CORP
DBS
PRIAMANAYA TELEKOMUNIKASI
DBS
TIRTOBUMI ADYATUNGGAL
DBS
JAYA TEKNIK INDONESIA
DBS
LINSEA INC
DBS
THAMRIN CITY U/ MEGA INDAH
DBS

T S KARTINI
DBS
CASIO SINGAPORE PTE LTD
DBS
DAPENBUN NUSANTARA
DBS
DAPENBUN NUSANTARA
DBS
MAGNA TERRA U/ CIKINI GOLD CENTER
DBS
KEVIN ABALIS UTAMA
DBS
PT. MITRAMAS JANGKAR LAKSANA U/ MENTENG SQUARE
DBS
KAMAJAYA TRI LAKSANA
DBS
CATURMAS KARSAUDARA
DBS
MA ING SANG
DBS
SEKOLAH PERGURUAN ADVENT
DBS
KEVIN ABALIS UTAMA
DBS
JAKARTA SINAR INTERTRADE
DBS
KERTA ANGSANA
DBS
PEMBINA SUKSES UTAMA
DBS
ABU BAKAR TRUMAN
DBS
DARMEX PACIFIC
DBS
JUSUF SUGIRI
DBS
ABU BAKAR TRUMAN
DBS
YAYASAN BAPTIS INDONESIA
DBS
PRIAMANAYA TELEKOMUNIKASI
DBS
MEDIA INDONUSA
DBS
PRIAMANAYA TELEKOMUNIKASI
DBS
PT ZAKHER HOMES
DBS
PRIAMANAYA TELEKOMUNIKASI
DBS
ZENITH INTERNATIONAL
DBS
THAMRIN CITY U/ MEGA INDAH
DBS
JIENENG INDONESIA ELEKTRICAL POWER ENGINERING/LIU DABING DBS
THAMRIN CITY U/ MEGA INDAH
DBS
THAMRIN CITY U/ MEGA INDAH
DBS
RINKAI CONTRUCTION CO LTD
DBS
PRIAMANAYA TELEKOMUNIKASI
DBS
CERDEC INDONESIA
DBS
CATURMAS KARSAUDARA
DBS
ATLANTIC PERMATA HOTEL
DBS
PRIAMANAYA TELEKOMUNIKASI
DBS
PRIAMANAYA TELEKOMUNIKASI
DBS
LIE LIE KHIM
DBS
FINCODE INTERNATIONAL & ASSOCIATES
DBS
LIMA SARI
DBS
ARVA PARAMANIAGA
DBS
DEWI MOETAN SUHANA
DBS
PRIAMANAYA TELEKOMUNIKASI
DBS

Service No/ID
122613294028
122604201692
122602215047
122613201300
122613204766
122613200364
122510213740
122613222778
122604202559
122613201498
122613220200
122613221026
122613206027
122613222844
122602298077
122604204722
122613215404
121613200892
122613207539
122613204722
122604250717
122510206055
121613200465
122613211534
122509202061
122510215326
122510208427
122613218127
122613222172
122602222811
122613218110
122613206833
2123555900
122613222172
122613206248
122510200079
2123555900
122613216495
122613205371

Service Type
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET

122613205039
122613218132
121509200005
122509202056
129613200310
122613220461
129613200514
122613208217
122613222504
122604293215
122613208414
122613220478
122510212693
122613208919
122509395055
122613205507
122613250035
122510250356
122613222932
121613214322
122613206248
122604208199
122613216519
121602101004
122613206248
122613202755
122613205371
122509202061
129613200812
122613205425
122613207476
122613206248
122602297622
121613200333
122613212418
122613218127
122613212397
122613209059
122613213510
122613205890
122613216850
122509298289
122613211962

INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET

RK

Unknown - GPON03-D2-CPP-FH(172.28.116.34)
Fiber - ODP-CKN-FAE/28 FAE/D03/28.01
Fiber - ODP-CKN-FCS/26 FCS/D04/26.01
Non Fiber - 2JPS CKN_26_2 RJA08
Unknown - 08CKN-CLCH (JACC)(172.28.135.77)HH(172.2
Non Fiber - 2JPS CPP_26_1 DCLE01
Non Fiber - 2JPS GBR_26_5 RBX25
Fiber - ODP-CKN-FLAE/01 FLAE/D01/01.01
Fiber - ODP-CKN-FCW/02 FCW/D01/02.01
Non Fiber - 2JPS CKN_26_10 DCLBZ01
Non Fiber - 2JPS CKN_26_5 RAM15
Non Fiber - 2JPS GBR_26_5 RBX20
Non Fiber - 2JPS CID_26_1 RAQ61
Non Fiber - 2JPS CKN_26_5 RAA250
Unknown - DSLAM00-D2-KMY-2FCLD(172.20.96.132)
Non Fiber - 2JPS CID_26_1 RAE16
Non Fiber - 2JPS CID_26_1 RDM82
Unknown - DSLAM00-D2-CKN-2PSTA(172.20.96.145)
Non Fiber - 2JPS CKN_26_5 RZ35
Non Fiber - 2JPS CPP_26_7 RBL04
Unknown - DSLAM00-D2-CKN-2PSTA(172.20.96.145)
Unknown - DSLAM00-D2-CKN-2PSTA(172.20.96.145)
RQ
Non Fiber - 2JPS CKN_26_5 RZ35
Unknown - DSLAM00-D2-CKN-2PSTA(172.20.96.145)
Non Fiber - 2JPS CID_26_1 RDM54
RQ
Fiber - ODP-CKN-FEG/02 FEG/D02/02.01
Unknown - 08CKN-CLCH (JACC)(172.28.135.77)HH(172.2

Fiber - ODP-CKN-FCN/18 FCN/D01/18.01

Non Fiber - 2JPS CKN_26_1 DCLMDF

Unknown - 08CKN-CLZ (CIKINI GOLD CENTRE)(172.28.13

Fiber - ODP-CKN-FLAC/03 FLAC/D01/01.03
Unknown - 08CKN-CLDB (APT M. SQUARE)(172.28.135.78
Non Fiber - 2JPS CKN_26_7 RAW61
Unknown - 08CKN-CLBC_SS (KENARI MAS)(172.28.135.69
Non Fiber - 2JPS GBR_26_5 RAE17
Fiber - ODP-CKN-FCD/38 FCD/D03/38.01
Non Fiber - 2JPS CID_26_1 RN24
Non Fiber - 2JPS CKN_26_8 RQ88
Non Fiber - 2JPS KMY_26_1 RB43
Non Fiber - 2JPS CKN_26_5 RX21
Non Fiber - 2JPS CKN_26_1 RB114
Non Fiber - 2JPS CID_26_1 RDM99
Fiber - CKN_26-GCLRV001 GCLRV001
Unknown - DSLAM00-D2-CKN-2PSTA(172.20.96.145)
Fiber - ODP-GBR-FCBU/01 FCL
Fiber - ODP-CPP-FAA/07 FAA/D01/07.01
Unknown - DSLAM00-D2-CKN-2PSTA(172.20.96.145)
Non Fiber - 2JPS CKN_26_1 RB104
Unknown - 08CKN-CLCH (JACC)(172.28.135.77)HH(172.2
Unknown - DSLAM00-D2-KMY-2FCLD(172.20.96.132)
Non Fiber - 2JPS CKN_26_1 DCLMDF
Unknown - 08CKN-CLCH (JACC)(172.28.135.77)HH(172.2
Non Fiber - 2JPS CKN_26_5 RX143
Unknown - DSLAM00-D2-CKN-2PSTA(172.20.96.145)
Non Fiber - 2JPS CPP_26_2 RBW42
Unknown - 08CKN-CLBC_SS (KENARI MAS)(172.28.135.69
Non Fiber - 2JPS CKN_26_5 RN26
Unknown - DSLAM00-D2-CKN-2PSTA(172.20.96.145)
Unknown - DSLAM00-D2-CKN-2PSTA(172.20.96.145)
Non Fiber - 2JPS CKN_26_6 DCLEH01
Fiber - ODP-CKN-FCN/16 FCN/D01/16.01
Non Fiber - 2JPS CKN_26_9 DCLJN02
Non Fiber - 2JPS CKN_26_3 DCLRV01
Unknown - MSAN01-D2-KMY-3MCLP
Unknown - DSLAM00-D2-CKN-2PSTA(172.20.96.145)

Reported Date
01-07-2016 14:19:16
04-07-2016 9:42:30
11-07-2016 9:43:03
11-07-2016 9:49:54
11-07-2016 12:47:40
11-07-2016 12:50:58
11-07-2016 14:35:52
12-07-2016 15:20:52
13-07-2016 07:09:49
13-07-2016 07:40:36
13-07-2016 10:31:56
13-07-2016 11:11:11
13-07-2016 16:00:58
13-07-2016 20:55:08
14-07-2016 10:29:34
14-07-2016 10:47:18
14-07-2016 11:06:26
14-07-2016 12:45:03
14-07-2016 13:11:17
14-07-2016 15:37:40
15-07-2016 09:46:52
15-07-2016 10:57:57
15-07-2016 10:59:16
15-07-2016 11:04:27
15-07-2016 11:23:35
15-07-2016 16:08:47
15-07-2016 18:38:01
18-07-2016 11:54:42
18-07-2016 11:57:24
18-07-2016 12:24:12
18-07-2016 13:30:13
18-07-2016 13:32:31
18-07-2016 13:57:16
18-07-2016 14:14:28
19-07-2016 14:35:00
19-07-2016 15:25:07
19-07-2016 15:48:09
20-07-2016 08:51:16
20-07-2016 09:42:40

TTR Customer
1.76
6.49
5.33
0.09
0.21
0.55
1.14
1.56
7.77
0.16
0.26
0.13
0.16
12.36
4.35
3.75
0.2
0.45
0.4
16.01
11.22
4.82
0.12
0.11
3.99
19.95
17.41
0.16
0.15
2.68
0.2
0.23
17.71
0.24
0.15
20.21
2.26
0.89
1.66

Status
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED

20-07-2016
20-07-2016
21-07-2016
21-07-2016
21-07-2016
21-07-2016
22-07-2016
22-07-2016
22-07-2016
22-07-2016
22-07-2016
22-07-2016
23-07-2016
25-07-2016
25-07-2016
25-07-2016
25-07-2016
25-07-2016
26-07-2016
26-07-2016
26-07-2016
26-07-2016
27-07-2016
27-07-2016
27-07-2016
28-07-2016
28-07-2016
28-07-2016
28-07-2016
28-07-2016
28-07-2016
28-07-2016
29-07-2016
29-07-2016
29-07-2016
29-07-2016
29-07-2016
29-07-2016
29-07-2016
29-07-2016
29-07-2016
29-07-2016
30-07-2016

16:52:56
18:01:49
09:24:18
13:06:53
13:25:28
22:52:11
09:51:23
10:39:38
10:52:35
11:37:46
12:24:29
20:09:24
10:16:38
10:06:50
12:45:36
12:57:38
13:57:54
19:39:06
10:57:50
13:03:07
13:33:17
16:32:13
11:52:58
15:00:50
16:08:13
08:08:29
09:02:16
14:20:41
15:25:49
16:45:39
16:53:42
20:38:38
08:32:36
10:53:45
11:16:00
11:32:00
13:07:07
13:14:15
13:53:03
15:06:08
15:06:57
22:52:15
09:45:36

4.17
3.14
6.21
3.08
0.78
8.48
0.27
0.17
0.1
5.58
0.17
16.49
1.82
1.82
1.52
0.25
0.7
16.12
0.1
1.79
1.35
19.23
5.88
19.52
0.83
0.28
1.21
2.78
0.74
14.17
0.31
11.24
2.23
2.73
0.56
0.3
0.97
0.86
2.12
0.72
0.71
19.41
0.22

CLOSED
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED

Status Date
03-07-2016 4:40:10
06-07-2016 14:33:23
12-07-2016 11:49:24
12-07-2016 4:19:16
12-07-2016 10:42:47
13-07-2016 03:07:18
12-07-2016 10:22:32
14-07-2016 03:14:29
14-07-2016 14:19:21
13-07-2016 15:25:01
15-07-2016 02:32:45
13-07-2016 14:57:11
14-07-2016 06:20:41
15-07-2016 10:58:20
15-07-2016 10:49:10
15-07-2016 13:36:44
15-07-2016 08:34:51
15-07-2016 15:55:19
21-07-2016 13:44:11
17-07-2016 02:39:29
17-07-2016 04:05:54
17-07-2016 03:49:10
15-07-2016 11:10:30
16-07-2016 16:26:52
16-07-2016 16:28:56
17-07-2016 13:18:43
17-07-2016 13:17:14
20-07-2016 11:23:54
18-07-2016 12:34:47
18-07-2016 16:50:36
23-07-2016 14:24:51
18-07-2016 13:49:52
20-07-2016 12:32:18
18-07-2016 14:31:36
21-07-2016 03:46:56
20-07-2016 11:37:48
21-07-2016 14:26:13
20-07-2016 09:50:01
20-07-2016 18:28:35

Workzone
GBC
GBI
CPP
GBC
GBC
GBC
CID
GBC
GBI
GBC
GBC
GBC
GBC
GBC
CPP
GBI
GBC
GBC
GBC
GBC
GBI
CID
GBC
GBC
KMY
CID
CID
GBC
GBC
CPP
GBC
GBC
GBC
GBC
GBC
CID
GBC
GBC
GBC

Witel
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT

21-07-2016 14:19:28
21-07-2016 11:03:12
22-07-2016 01:34:04
22-07-2016 01:51:46
23-07-2016 11:16:10
22-07-2016 12:07:49
24-07-2016 04:35:02
24-07-2016 04:12:13
24-07-2016 04:00:02
23-07-2016 14:31:02
22-07-2016 12:38:27
27-07-2016 16:28:58
23-07-2016 13:14:35
25-07-2016 13:51:54
26-07-2016 08:47:35
25-07-2016 13:14:55
27-07-2016 02:39:19
27-07-2016 16:42:24
28-07-2016 00:59:40
27-07-2016 11:49:24
27-07-2016 08:24:12
27-07-2016 17:01:00
28-07-2016 11:23:31
28-07-2016 10:50:53
28-07-2016 10:16:11
30-07-2016 04:39:56
28-07-2016 10:48:54
29-07-2016 10:14:44
29-07-2016 14:29:32
29-07-2016 10:54:32
30-07-2016 05:04:15
30-07-2016 15:25:48
29-07-2016 11:20:20
30-07-2016 11:38:16
02-08-2016 4:35:17
03-08-2016 11:02:45
31-07-2016 04:23:46
03-08-2016 11:07:00
30-07-2016 15:35:28
30-07-2016 13:34:48
30-07-2016 13:33:35
30-07-2016 19:53:00
01-08-2016 5:05:58

GBC
GBC
KMY
KMY
GBC
GBC
GBC
GBC
GBC
GBI
GBC
GBC
CID
GBC
KMY
GBC
GBC
CID
GBC
GBC
GBC
GBI
GBC
CPP
GBC
GBC
GBC
KMY
GBC
GBC
GBC
GBC
CPP
GBC
GBC
GBC
GBC
GBC
GBC
GBC
GBC
KMY
GBC

JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT

Incident's Symptom
Tidak Bisa Koneksi | Tidak Bisa Koneksi - FISIK
Tidak Bisa Koneksi | Tidak Bisa Koneksi - LOGIK
Tidak Bisa Koneksi | Tidak Bisa Koneksi - FISIK
Tidak Bisa Koneksi | Tidak Bisa Koneksi - FISIK
Tidak Bisa Koneksi | Tidak Bisa Koneksi - FISIK
Tidak Bisa Koneksi | Tidak Bisa Koneksi - LOGIK
Tidak Bisa Koneksi | Tidak Bisa Koneksi - CPE Petugas Diminta Datang
IPTV TEKNIKAL | 1305 (Error STB saat booting tdk dapat IP Address)
Tidak Bisa Koneksi | Tidak Bisa Koneksi - LOGIK
Tidak Bisa Koneksi | Tidak Bisa Koneksi - FISIK
Tidak Bisa Koneksi | Tidak Bisa Koneksi - FISIK
Intermitten / Putus-Putus | Intermitten / Putus-Putus - FISIK
Intermitten / Putus-Putus | Intermitten / Putus-Putus - FISIK
Tidak Bisa Koneksi | Tidak Bisa Koneksi - LOGIK
Tidak Bisa Koneksi | Tidak Bisa Koneksi - LOGIK
Lambat | Lambat - LOGIK
Tidak Bisa Koneksi | Tidak Bisa Koneksi - CPE Petugas Diminta Datang
Tidak Bisa Koneksi | Tidak Bisa Koneksi - LOGIK
Permintaan | Permintaan Pasang Kembali
Tidak Bisa Koneksi | Tidak Bisa Koneksi - FISIK
Tidak Bisa Koneksi | Tidak Bisa Koneksi - FISIK
Tidak Bisa Koneksi | Tidak Bisa Koneksi - CPE Petugas Diminta Datang
Tidak Bisa Koneksi | Tidak Bisa Koneksi - FISIK
Tidak Bisa Koneksi | Tidak Bisa Koneksi - LOGIK
Tidak Bisa Koneksi | Tidak Bisa Koneksi - CPE Petugas Diminta Datang
Tidak Bisa Koneksi | Tidak Bisa Koneksi - FISIK
Tidak Bisa Koneksi | Tidak Bisa Koneksi - LOGIK
Tidak Bisa Koneksi | Tidak Bisa Koneksi - LOGIK
Tidak Bisa Koneksi | Tidak Bisa Koneksi - CPE Petugas Diminta Datang
Tidak Bisa Koneksi | Tidak Bisa Koneksi - FISIK
Tidak Bisa Koneksi | Tidak Bisa Koneksi - FISIK
Tidak Bisa Koneksi | Tidak Bisa Koneksi - FISIK
VOICE | VOICE TEKNIKAL
Tidak Bisa Browsing | Tidak Bisa Browsing - CPE Petugas Diminta Datang
Tidak Bisa Koneksi | Tidak Bisa Koneksi - LOGIK
INTERNET TEKNIKAL | Tidak Bisa Email
Telepon mati/Tidak ada nada | MSAN / COPPER
Tidak Bisa Koneksi | Tidak Bisa Koneksi - FISIK
Intermitten / Putus-Putus | Intermitten / Putus-Putus - FISIK

Tidak Bisa Koneksi | Tidak Bisa Koneksi - FISIK

Tidak Bisa Koneksi | Tidak Bisa Koneksi - FISIK
Tidak Bisa Koneksi | Tidak Bisa Koneksi - FISIK
Tidak Bisa Koneksi | Tidak Bisa Koneksi - FISIK
Intermitten / Putus-Putus | Intermitten / Putus-Putus - FISIK
Tidak Bisa Koneksi | Tidak Bisa Koneksi - CPE Petugas Diminta Datang
Tidak Bisa Koneksi | Tidak Bisa Koneksi - LOGIK
Tidak Bisa Koneksi | Tidak Bisa Koneksi - LOGIK
Tidak Bisa Koneksi | Tidak Bisa Koneksi - LOGIK
Tidak Bisa Koneksi | Tidak Bisa Koneksi - FISIK
Lambat | Lambat - FISIK
Tidak Bisa Koneksi | Tidak Bisa Koneksi - CPE Petugas Diminta Datang
Lambat | Lambat - LOGIK
Tidak Bisa Koneksi | Tidak Bisa Koneksi - FISIK
Tidak Bisa Koneksi | Tidak Bisa Koneksi - FISIK
Intermitten / Putus-Putus | Intermitten / Putus-Putus - FISIK
Lambat | Lambat - FISIK
INTERNET TEKNIKAL | Sharing Koneksi LAN/WiFi
Tidak Bisa Koneksi | Tidak Bisa Koneksi - LOGIK
Tidak Bisa Koneksi | Tidak Bisa Koneksi - FISIK
Lambat | Lambat - FISIK
Tidak Bisa Koneksi | Tidak Bisa Koneksi - FISIK
Tidak Bisa Koneksi | Tidak Bisa Koneksi - LOGIK
Tidak Bisa Koneksi | Tidak Bisa Koneksi - CPE Petugas Diminta Datang
Tidak Bisa Koneksi | Tidak Bisa Koneksi - CPE Petugas Diminta Datang
Tidak Bisa Koneksi | Tidak Bisa Koneksi - CPE Petugas Diminta Datang
Tidak Bisa Koneksi | Tidak Bisa Koneksi - LOGIK
Intermitten / Putus-Putus | Intermitten / Putus-Putus - LOGIK
Lambat | Lambat - FISIK
Tidak Bisa Koneksi | Tidak Bisa Koneksi - FISIK
Tidak Bisa Koneksi | Tidak Bisa Koneksi - CPE Petugas Diminta Datang
Lambat | Lambat - FISIK
Tidak Bisa Koneksi | Tidak Bisa Koneksi - CPE Petugas Diminta Datang
Tidak Bisa Koneksi | Tidak Bisa Koneksi - CPE Petugas Diminta Datang
Tidak Bisa Koneksi | Tidak Bisa Koneksi - LOGIK
Tidak Bisa Koneksi | Tidak Bisa Koneksi - FISIK
Tidak Bisa Koneksi | Tidak Bisa Koneksi - LOGIK
Tidak Bisa Koneksi | Tidak Bisa Koneksi - FISIK
Tidak Bisa Koneksi | Tidak Bisa Koneksi - FISIK
Lambat | Lambat - FISIK
Tidak Bisa Browsing | Tidak Bisa Browsing - Tidak Bisa Koneksi

Total MTTR
Rata - Rata MMTR

Solution's Segment
INTERNET - MODEM/ONT | SETTING ULANG MODEM/ONT
POTS - BUKIS DAN ISOLIR | ISOLIR/TUNGGAKAN
INTERNET - MODEM/ONT | SETTING ULANG MODEM/ONT
INTERNET - MODEM/ONT | SETTING ULANG MODEM/ONT
INTERNET - MODEM/ONT | SETTING ULANG MODEM/ONT
SOLUTION_INTERNET | INTERNET - IKR/IKG COPPER
INTERNET - MODEM/ONT | SETTING ULANG MODEM/ONT
IPTV - SET TOP BOX | KONFIGURASI STB
SOLUTION_INTERNET | INTERNET - IKR/IKG FIBER OPTIC
INTERNET - MODEM/ONT | SETTING ULANG MODEM/ONT
INTERNET - MODEM/ONT | SETTING ULANG MODEM/ONT
INTERNET - MODEM/ONT | SETTING ULANG MODEM/ONT
INTERNET - MODEM/ONT | SETTING ULANG MODEM/ONT
INTERNET - CPE | APLIKASI PC PELANGGAN/DEVICE
INTERNET - IKR/IKG COPPER | ROSET
SOLUTION_INTERNET | INTERNET - JARINGAN LOKAL COPPER
INTERNET - MODEM/ONT | SETTING ULANG MODEM/ONT
SOLUTION_INTERNET | INTERNET - JARINGAN LOKAL FIBER OPTIC
INTERNET - MODEM/ONT | SETTING ULANG MODEM/ONT
INTERNET - MODEM/ONT | SETTING ULANG MODEM/ONT
INTERNET - MODEM/ONT | SETTING ULANG MODEM/ONT
INTERNET - MODEM/ONT | SETTING ULANG MODEM/ONT
INTERNET - MODEM/ONT | SETTING ULANG MODEM/ONT
INTERNET - JARINGAN LOKAL COPPER | M D F
INTERNET - MODEM/ONT | SETTING ULANG MODEM/ONT
INTERNET - MODEM/ONT | SETTING ULANG MODEM/ONT
INTERNET - CPE | PC/DEVICE PLG/PRKT NETWORK RUSAK
INTERNET - CPE | PC/DEVICE PLG/PRKT NETWORK RUSAK
INTERNET - MODEM/ONT | SETTING ULANG MODEM/ONT
INTERNET - MODEM/ONT | SETTING ULANG MODEM/ONT
INTERNET - MODEM/ONT | SETTING ULANG MODEM/ONT
INTERNET - MODEM/ONT | SETTING ULANG MODEM/ONT
SOLUTION_VOICE | POTS - JARINGAN LOKAL COPPER
INTERNET - MODEM/ONT | SETTING ULANG MODEM/ONT
INTERNET - JARINGAN LOKAL COPPER | M D F
SOLUTION_INTERNET | INTERNET - CPE
INTERNET - MODEM/ONT | SETTING ULANG MODEM/ONT
INTERNET - MODEM/ONT | SETTING ULANG MODEM/ONT
INTERNET - MODEM/ONT | SETTING ULANG MODEM/ONT

INTERNET - MODEM/ONT | SETTING ULANG MODEM/ONT

INTERNET - CPE | APLIKASI PC PELANGGAN/DEVICE
INTERNET - MODEM/ONT | SETTING ULANG MODEM/ONT
INTERNET - MODEM/ONT | SETTING ULANG MODEM/ONT
INTERNET - MODEM/ONT | SETTING ULANG MODEM/ONT
INTERNET - MODEM/ONT | SETTING ULANG MODEM/ONT
INTERNET - JARINGAN LOKAL COPPER | M D F
SOLUTION_INTERNET | INTERNET - JARINGAN LOKAL COPPER
INTERNET - JARINGAN LOKAL COPPER | M D F
INTERNET - MODEM/ONT | SETTING ULANG MODEM/ONT
INTERNET - MODEM/ONT | SETTING ULANG MODEM/ONT
INTERNET - MODEM/ONT | SETTING ULANG MODEM/ONT
SOLUTION_INTERNET | INTERNET - MODEM/ONT
INTERNET - MODEM/ONT | SETTING ULANG MODEM/ONT
INTERNET - MODEM/ONT | SETTING ULANG MODEM/ONT
INTERNET - MODEM/ONT | SETTING ULANG MODEM/ONT
INTERNET - MODEM/ONT | SETTING ULANG MODEM/ONT
INTERNET - MODEM/ONT | SETTING ULANG MODEM/ONT
INTERNET - MODEM/ONT | SETTING ULANG MODEM/ONT
INTERNET - MODEM/ONT | SETTING ULANG MODEM/ONT
INTERNET - CPE | APLIKASI PC PELANGGAN/DEVICE
INTERNET - JARINGAN LOKAL COPPER | M D F
INTERNET - MODEM/ONT | SETTING ULANG MODEM/ONT
INTERNET - MODEM/ONT | SETTING ULANG MODEM/ONT
SOLUTION_INTERNET | INTERNET - CPE
INTERNET - MODEM/ONT | SETTING ULANG MODEM/ONT
INTERNET - MODEM/ONT | SETTING ULANG MODEM/ONT
INTERNET - MODEM/ONT | SETTING ULANG MODEM/ONT
INTERNET - JARINGAN LOKAL COPPER | M D F
SOLUTION_INTERNET | INTERNET - IKR/IKG COPPER
INTERNET - MODEM/ONT | SETTING ULANG MODEM/ONT
INTERNET - MODEM/ONT | SETTING ULANG MODEM/ONT
INTERNET - MODEM/ONT | SETTING ULANG MODEM/ONT
INTERNET - MODEM/ONT | SETTING ULANG MODEM/ONT
INTERNET - MODEM/ONT | SETTING ULANG MODEM/ONT
INTERNET - MODEM/ONT | SETTING ULANG MODEM/ONT
INTERNET - MODEM/ONT | REBOOT MODEM/ONT
INTERNET - MODEM/ONT | SETTING ULANG MODEM/ONT
INTERNET - JARINGAN LOKAL FIBER OPTIC | KONEKTOR DROP CORE KE ROSET
SOLUTION_INTERNET | INTERNET - MODEM/ONT
INTERNET - MODEM/ONT | SETTING ULANG MODEM/ONT
INTERNET - CPE | APLIKASI PC PELANGGAN/DEVICE
INTERNET - MODEM/ONT | SETTING ULANG MODEM/ONT

348.22
4.24

ON_VOICE,POTS - OPTIC RMJ/BACKBONE,FIBER CUT RMJ

ERNET,INTERNET - MODEM/ONT,SALAH PILIH PORT ETHERNET
SOLUTION_VOICE,POTS - MSAN
ON_VOICE,POTS - OPTIC RMJ/BACKBONE,FIBER CUT RMJ
RNET,INTERNET - JARINGAN LOKAL FIBER OPTIC,FEEDER CABLE
RNET,INTERNET - JARINGAN LOKAL FIBER OPTIC,FEEDER CABLE
RNET,INTERNET - JARINGAN LOKAL FIBER OPTIC,FEEDER CABLE
ON_VOICE,POTS - OPTIC RMJ/BACKBONE,FIBER CUT RMJ
NET,INTERNET - JARINGAN LOKAL FIBER OPTIC,PATCH CORD ODF
RNET,INTERNET - JARINGAN LOKAL FIBER OPTIC,FEEDER CABLE
ON_VOICE,POTS - OPTIC RMJ/BACKBONE,FIBER CUT RMJ
ON_VOICE,POTS - OPTIC RMJ/BACKBONE,FIBER CUT RMJ
RNET,INTERNET - JARINGAN LOKAL FIBER OPTIC,FEEDER CABLE
RNET,INTERNET - JARINGAN LOKAL FIBER OPTIC,FEEDER CABLE
ERNET,INTERNET - MODEM/ONT,SALAH PILIH PORT ETHERNET
ON_INTERNET,INTERNET - JARINGAN LOKAL COPPER,KTB
ON_VOICE,POTS - OPTIC RMJ/BACKBONE,FIBER CUT RMJ
RNET,INTERNET - JARINGAN LOKAL FIBER OPTIC,FEEDER CABLE
RNET,INTERNET - JARINGAN LOKAL FIBER OPTIC,FEEDER CABLE
RNET,INTERNET - JARINGAN LOKAL FIBER OPTIC,FEEDER CABLE
LUTION_INTERNET,INTERNET - DSLAM,RESET PORT
ERNET,INTERNET - MODEM/ONT,SALAH PILIH PORT ETHERNET
ON_VOICE,POTS - OPTIC RMJ/BACKBONE,FIBER CUT RMJ
RNET,INTERNET - JARINGAN LOKAL FIBER OPTIC,FEEDER CABLE
NTERNET,INTERNET - TIE LINE,TIE LINE (ROUTER - ROUTER)
OLUTION_INTERNET,INTERNET - IKR/IKG COPPER
ON_VOICE,POTS - COPPER-IKR / IKG,COPPER-IKR / IKG
RNET,INTERNET - JARINGAN LOKAL FIBER OPTIC,FEEDER CABLE
RNET,INTERNET - JARINGAN LOKAL FIBER OPTIC,FEEDER CABLE
ION_INTERNET,INTERNET - IKR/IKG COPPER,SPLITTER
ON_VOICE,POTS - OPTIC RMJ/BACKBONE,FIBER CUT RMJ
ON_VOICE,POTS - OPTIC RMJ/BACKBONE,FIBER CUT RMJ
ON_VOICE,POTS - OPTIC RMJ/BACKBONE,FIBER CUT RMJ
RNET,INTERNET - JARINGAN LOKAL FIBER OPTIC,FEEDER CABLE
RNET,INTERNET - JARINGAN LOKAL FIBER OPTIC,FEEDER CABLE
_VOICE,POTS - JARINGAN LOKAL FIBER OPTIC,DROP CORE
ON_VOICE,POTS - OPTIC RMJ/BACKBONE,FIBER CUT RMJ
RNET,INTERNET - JARINGAN LOKAL FIBER OPTIC,FEEDER CABLE
RNET,INTERNET - JARINGAN LOKAL FIBER OPTIC,FEEDER CABLE

RNET,INTERNET - JARINGAN LOKAL FIBER OPTIC,FEEDER CABLE

ON_VOICE,POTS - OPTIC RMJ/BACKBONE,FIBER CUT RMJ
N_INTERNET,INTERNET - MODEM/ONT,MODEM/ONT HANG
N_INTERNET,INTERNET - MODEM/ONT,MODEM/ONT HANG
RNET,INTERNET - JARINGAN LOKAL FIBER OPTIC,FEEDER CABLE
ON_VOICE,POTS - OPTIC RMJ/BACKBONE,FIBER CUT RMJ
RNET,INTERNET - JARINGAN LOKAL FIBER OPTIC,FEEDER CABLE
ON_VOICE,POTS - OPTIC RMJ/BACKBONE,FIBER CUT RMJ
RNET,INTERNET - JARINGAN LOKAL FIBER OPTIC,FEEDER CABLE
LUTION_INTERNET,INTERNET - MSAN,RESET PORT
RNET,INTERNET - JARINGAN LOKAL FIBER OPTIC,FEEDER CABLE
RNET,INTERNET - JARINGAN LOKAL FIBER OPTIC,FEEDER CABLE
_INTERNET,INTERNET - MODEM/ONT,RESET MODEM/ONT
RNET,INTERNET - JARINGAN LOKAL FIBER OPTIC,FEEDER CABLE
LUTION_INTERNET,INTERNET - DSLAM,UNBIND CID
RNET,INTERNET - JARINGAN LOKAL FIBER OPTIC,FEEDER CABLE
RNET,INTERNET - JARINGAN LOKAL FIBER OPTIC,FEEDER CABLE
ERNET,INTERNET - MODEM/ONT,SALAH PILIH PORT ETHERNET
RNET,INTERNET - JARINGAN LOKAL FIBER OPTIC,FEEDER CABLE
RNET,INTERNET - JARINGAN LOKAL FIBER OPTIC,FEEDER CABLE
RNET,INTERNET - JARINGAN LOKAL FIBER OPTIC,FEEDER CABLE
TERNET - JARINGAN LOKAL FIBER OPTIC,KONEKTOR DROP CORE KE ODP
RNET,INTERNET - JARINGAN LOKAL FIBER OPTIC,FEEDER CABLE
INTERNET,INTERNET - MODEM/ONT,REBOOT MODEM/ONT
RNET,INTERNET - JARINGAN LOKAL FIBER OPTIC,FEEDER CABLE
RNET,INTERNET - JARINGAN LOKAL FIBER OPTIC,FEEDER CABLE
RNET,INTERNET - JARINGAN LOKAL FIBER OPTIC,FEEDER CABLE
TION_INTERNET,INTERNET - CPE,EMAIL SETTING CPE
RNET,INTERNET - JARINGAN LOKAL FIBER OPTIC,FEEDER CABLE
RNET,INTERNET - JARINGAN LOKAL FIBER OPTIC,FEEDER CABLE
RNET,INTERNET - JARINGAN LOKAL FIBER OPTIC,FEEDER CABLE
NET,INTERNET - JARINGAN LOKAL FIBER OPTIC,PATCH CORD ODF
NTERNET,INTERNET - CPE,BAIK SENDIRI OLEH PELANGGAN
RNET,INTERNET - JARINGAN LOKAL FIBER OPTIC,FEEDER CABLE
RNET,INTERNET - JARINGAN LOKAL FIBER OPTIC,FEEDER CABLE
RNET,INTERNET - JARINGAN LOKAL FIBER OPTIC,FEEDER CABLE
RNET,INTERNET - JARINGAN LOKAL FIBER OPTIC,FEEDER CABLE
RNET,INTERNET - JARINGAN LOKAL FIBER OPTIC,FEEDER CABLE
RNET,INTERNET - JARINGAN LOKAL FIBER OPTIC,FEEDER CABLE
RNET,INTERNET - JARINGAN LOKAL FIBER OPTIC,FEEDER CABLE
RNET,INTERNET - JARINGAN LOKAL FIBER OPTIC,FEEDER CABLE
SOLUTION_INTERNET,INTERNET - MSAN,MIGRASI
RNET,INTERNET - JARINGAN LOKAL FIBER OPTIC,FEEDER CABLE

Nama EOS : Rezi Dharma Setiawan

Periode
: 1 - 31 JULI 2016
Area
: Jakarta Pusat
No
Incident
Customer Name
Segment
IN6156667
OMYA INDONESIA
DBS
1
IN6159445
BANK ROYAL INDONESIA
DBS
2
IN6209560
RODA ROLLEN INDONESIA
DBS
4
IN6226798
PT BPR DANATAMA INDONESIAPT BPR DANATAMA INDONESIA
DBS
5
IN6235084
PT. DAYA MITRA UTAMA
DBS
7
IN6274397
TOKO LUTHAN
DBS
8
IN6284663
TOKO LUTHAN
DBS
9
IN6287403PT DALNET SYSTEM QQ PT TELKOMSEL BUARAN DBS
10
IN6309623 HOTEL MERLYNN PARKHOTEL MERLYNN PARK
DBS
11
PT JAMINAN
IN6376542
PEMBIAYAAN ASKRINDO SYARIAHPT JAMINAN PEMBIAYAAN ASKRINDO
DBS
SYARIAH
13
IN6415057
DALNET SYSTEM
DBS
14
IN6429432
SARANA YUKTI BANDHANA
DBS
15
IN6446989
DALNET SYSTEM
DBS
16
IN6450859
BANK ROYAL INDONESIA
DBS
17
18
IN6459225
PT BPR DANATAMA INDONESIAPT BPR DANATAMA INDONESIA
DBS
19
IN6472352
PT BANK METRO EXPRESSPT BANK METRO EXPRESS DBS
20
IN6480594PT DALNET SYSTEM QQ PT TELKOMSEL BUARAN DBS
21
IN6538790
PT BANK METRO EXPRESSPT BANK METRO EXPRESS DBS
22
IN6666946
PT.ARISA MANDIRI PRATAMA
DBS
23
IN6716944
SARANA YUKTI BANDHANA
DBS

Service No/ID

47019720005238590
4706839-79753
4709566-42517
300106750-0028455828
4725488-0020190280
4727392-74689
4727392-74689
3001048238-0026781798
300106819-0029047643
300100100-0004368741
300106545-0027027892
4704820-0021354011
300106545-0027027892
4706839-79751
300106750-0028455828
300106734-0028771356
3001048238-0026781798
300106734-0028771356
472611126826
4704820-0021354011

Service Type

MM_INTER_METRO
MM_IPVPN
MM_IPVPN
MM_IPVPN
MM_METRO_ETHERN
MM_IPVPN
MM_IPVPN
MM_METRO_ETHERN
MM_ASTINET
MM_ASTINET
INF_IPPBX
MM_IPVPN
INF_IPPBX
MM_IPVPN
MM_IPVPN
MM_IPVPN
MM_METRO_ETHERN
MM_IPVPN
MM_METRO_ETHERN
MM_IPVPN

RK
GI0/0/0/9.3888 - PE-D2-CKA-VPN
GI0/0/1/5.3344 - PE3-D2-JT2-VPN
GI0/0/0/2.3912 - PE-D2-JT2-VPN
GI0/0/0/2.3912 - PE-D2-JT2-VPN
SAP 5/1/5:2855 - ME-D2-CKN
GI0/0/1/2.3462 - PE2-D2-JT2-INET
SAP 1/1/7: 3491 - ME-D2-KMY
GI0/0/0/4.3664 - PE2-D2-JT2-VPN
Gi0/0/1/0.865 - PE3-D2-JT2-VPN
GI0/0/1/5.3344 - PE3-D2-JT2-VPN
GI0/0/1/10.3326 - PE4-D2-JT2-VPN
SAP 5/1/5:2855 - ME-D2-CKN
GI0/0/1/10.3326 - PE4-D2-JT2-VPN
SAP 1/2/20:2759 - ME4-D2-GB
GI0/0/0/4.3664 - PE2-D2-JT2-VPN

Reported Date

11-07-2016
11-07-2016
13-07-2016
13-07-2016
14-07-2016
15-07-2016
15-07-2016
15-07-2016
16-07-2016
19-07-2016
20-07-2016
20-07-2016
21-07-2016
21-07-2016
21-07-2016
22-07-2016
22-07-2016
25-07-2016
28-07-2016
29-07-2016

12:05:59
13:25:25
10:10:05
16:17:26
08:28:33
09:49:42
13:48:12
14:46:04
14:27:35
10:45:44
11:24:46
16:31:46
11:06:14
12:11:20
14:59:17
07:57:06
10:23:30
07:50:33
11:05:46
16:22:41

TTR Customer
6.49
3.44
1
7.22
0.23
1.12
1.09
4.1
4.64
3.36
4.1
3.05
3.82
6.29
2.41
3.79
1.06
1.37
1.69
0.85

Status
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED

Status Date

12-07-2016 9:57:58
11-07-2016 16:56:14
13-07-2016 11:10:26
14-07-2016 18:24:53
14-07-2016 09:44:16
15-07-2016 10:57:09
15-07-2016 14:53:30
16-07-2016 13:51:16
16-07-2016 21:09:55
19-07-2016 14:10:00
20-07-2016 16:21:37
21-07-2016 10:40:00
21-07-2016 17:27:08
21-07-2016 18:42:14
22-07-2016 09:49:45
22-07-2016 16:44:30
22-07-2016 11:27:22
25-07-2016 10:03:09
28-07-2016 12:53:18
29-07-2016 18:02:45

Owner Group
TIER1DBS
TIER1DBS
TIER1DBS
TIER1DBS
TIER1DBS
TIER1DBS
TIER1DBS
TIER1DBS
TIER1DBS
TIER1DBS
TIER1DBS
TIER1DBS
TIER1DBS
TIER1DBS
TIER1DBS
TIER1DBS
TIER1DBS
TIER1DBS
TIER1DBS
TIER1DBS

Workzone
CID
GBC
GBI
GBC
CPP
GBC
GBC
GBC
CID
KMY
GBC
CID
GBC
CID
GBC
GBC
GBC
GBC
GBI
CID

Witel

JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT
JAKARTAPUSAT

Incident's Symptom

Solution's Segment

Total MTTR
Rata - Rata MTTR

61.12
3.05

Teknikal | Mati Total Fisik

OPTIK AKSES | FIBER CUT
Teknikal | Mati Total Fisik DSLAM/MSAN/AGGREGATOR | DSLAM/MSAN/AGGREGATOR
Non Teknikal | NonTechnical - Bukis
Integration / New Installation | PE VPN
INTEGRASI / MODIFY | AKSES
Teknikal | Mati Total Fisik
DETAIL SOLUTION | SOLUSI-LOGIC
Non Teknikal | NonTechnical - Bukis
Non Teknikal | NonTechnical - Bukis
Teknikal | Mati Total Fisik
CPE BYPASS | REQUEST BYPASS BY CUSTOMER
Teknikal | Mati Total Fisik
CPE | ROUTER CE / LAN
Teknikal | Mati Total Fisik
CPE BYPASS | REQUEST BYPASS BY TELKOM
Teknikal | Mati Total Fisik
CPE BYPASS | REQUEST BYPASS BY CUSTOMER
Teknikal | Mati Total Logic
COOPER AKSES | COOPER CUT
Teknikal | Intermitten
CPE BYPASS | REQUEST BYPASS BY CUSTOMER
Teknikal | Intermitten
SWITCH(CATALYST) | SWITCH-LOGIC
Teknikal | Mati Total LogicDSLAM/MSAN/AGGREGATOR | DSLAM/MSAN/AGGREGATOR
Teknikal | Mati Total Fisik
GPON | GPON
Teknikal | Tidak bisa browsing
GPON | GPON
Teknikal | Mati Total Fisik
CPE | ROUTER CE / LAN
Teknikal | Mati Total Logic

Actual Solution

SOLUSI untuk CONNECTIVITY OPTIK AKSES FIBER CUT

SOLUSI untuk CONNECTIVITY DSLAM/MSAN/AGGREGATOR-FISIK
SOLUTION_INTERNET,INTERNET - BUKIS DAN ISOLIR,ISOLIR/TUNGGAKAN
SOLUSI untuk CONNECTIVITY INTEGRASI / MODIFY TRIAL / PSB / MUTASI
SOLUSI untuk CONNECTIVITY METRO PARAMETER SIRKIT PELANGGAN
SOLUTION_INTERNET,INTERNET - BUKIS DAN ISOLIR,ISOLIR/TUNGGAKAN
SOLUSI untuk CONNECTIVITY ADMINISTRASI BUKA ISOLIR
SOLUSI untuk CONNECTIVITY CPE MANAGED CUSTOMER
SOLUSI untuk CONNECTIVITY CPE MANAGED CUSTOMER
SOLUSI untuk CONNECTIVITY MODEM MODEM-FISIK
SOLUSI untuk CONNECTIVITY CPE MANAGED CUSTOMER
SOLUSI untuk CONNECTIVITY TIE LINE AKSES
SOLUSI untuk CONNECTIVITY CPE MANAGED CUSTOMER
SOLUSI untuk CONNECTIVITY CPE MANAGED CUSTOMER
SOLUSI untuk CONNECTIVITY TIE LINE AKSES
SOLUTION_INTERNET,INTERNET - JARINGAN LOKAL FIBER OPTIC,PASSIVE SPLITTER ODC
SOLUTION_VOICE,POTS - ROUTER PE,MODUL PE ROUTER
SOLUSI untuk CONNECTIVITY OPTIK AKSES FIBER CUT
SOLUSI untuk CONNECTIVITY CPE MANAGED CUSTOMER
SOLUSI untuk CONNECTIVITY CPE MANAGED CUSTOMER

TTER ODC

PASANG BARU DATIN JULI 2016 AREA JAKARTA PUSAT

No.
DETAIL
PT BPR PRIMA NUSATAMA
1
a.
No. TQ
Produk
Speed
start date
end date
MTTP
Catatan :
b.
No. AO
start date
end date
MTTI
Catatan :
2
a.

b.

3
a.

b.

BPR MENARAMAS MITRA

No. TQ
Produk
Speed
start date
end date
MTTP
Catatan :
No. AO
start date
end date
MTTI
Catatan :

PT BPR HARTA TANAMAS

No. TQ
Produk
Speed
start date
end date
MTTP
Catatan :
No. AO
start date
end date
MTTI
Catatan :

4
a.

b.

5
a.

b.

6
a.

b.

7
a.

BPR ALSABA PRIMA

No. TQ
Produk
Speed
start date
end date
MTTP
Catatan :
No. AO
start date
end date
MTTI
Catatan :

PT. BPR GRACIA MANDIRI

No. TQ
Produk
Speed
start date
end date
MTTP
Catatan :
No. AO
start date
end date
MTTI
Catatan :

SARANA YUKTI BANDHANA

No. TQ
Produk
Speed
start date
end date
MTTP
Catatan :
No. AO
start date
end date
MTTI
Catatan :

SARANA YUKTI BANDHANA

No. TQ

b.

8
a.

b.

9
a.

b.

10
a.

Produk
Speed
start date
end date
MTTP
Catatan :
No. AO
start date
end date
MTTI
Catatan :

ERHA DERMATOLOGY
No. TQ
Produk
Speed
start date
end date
MTTP
Catatan :
No. AO
start date
end date
MTTI
Catatan :

ERHA DERMATOLOGY
No. TQ
Produk
Speed
start date
end date
MTTP
Catatan :
No. AO
start date
end date
MTTI
Catatan :

pt agung automall
No. TQ
Produk
Speed
start date

b.

11
a.

b.

12
a.

b.

13
a.

end date
MTTP
Catatan :
No. AO
start date
end date
MTTI
Catatan :

PT BPR BAHTERA MASYARAKAT

No. TQ
Produk
Speed
start date
end date
MTTP
Catatan :
No. AO
start date
end date
MTTI
Catatan :

PT. TELESINDO SHOP

No. TQ
Produk
Speed
start date
end date
MTTP
Catatan :
No. AO
start date
end date
MTTI
Catatan :

PT. Bank Panin Syariah

No. TQ
Produk
Speed
start date
end date
MTTP
Catatan :

b.

No. AO
start date
end date
MTTI
Catatan :

14
a.

PEMPROV DKI JAKARTA

15
a.

PT CENTRIN ONLINE PRIMA

16
a.

PT CENTRIN ONLINE PRIMA

No.MO
Produk
Speed
start date
end date
MTTI
Catatan :

No.MO
Produk
Speed
start date
end date
MTTI
Catatan :

No.MO
Produk
Speed
start date
end date
MTTI
Catatan :

Total MTTP
Rata-Rata MTTP
Total MTTI
Rata-Rata MTTI

016 AREA JAKARTA PUSAT

KETERANGAN

8001170280

VPN IP
64
6/10/2016 11:26
7/14/2016 14:49
31 Hari

8001198134
7/19/2016 13:49
7/27/2016 15:11
8 Hari

8001184077
VPN IP
64
6/21/2016 11:48
6/24/2016 10:29
3 Hari

8001188758
6/27/2016 11:43
7/19/2016 14:31
23 Hari

8001174012
VPN IP
64
6/14/2016 15:21
7/12/2016 14:46
29 Hari

8001198136
7/19/2016 13:50
7/21/2016 10:17
2 Hari

8001174835
VPN IP
64
6/14/2016 10:40
6/16/2016 9:27
2 Hari

8001180162
6/16/2016 11:09
7/21/2016 16:07
36 Hari

8001174865
VPN IP
64
6/14/2016 10:42
7/1/2016 10:05
18 Hari

8001198138
7/19/2016 13:52
7/27/2016 11:42
8 Hari

8001173464
VPN IP
128
7/21/2016 10:40
7/22/2016 17:15
1 Hari

8001201167
7/25/2016 8:14
7/28/2016 11:06
3 Hari

8001189813

VPN IP
128
6/30/2016 10:14
7/1/2016 15:33
1 Hari

8001192234
7/1/2016 16:28
7/13/2016 12:00
12 Hari

8001192315
VPN IP
1MB
7/13/2016 8:47
7/18/2016 16:53
5 Hari

8001198140
7/19/2016 13:52
7/22/2016 16:43
3 Hari

8001192316
VPN IP
1MB
7/13/2016 8:48
7/14/2016 14:39
1 Hari

8001198141
7/19/2016 13:53
7/19/2016 16:21
1 Hari

8001195836
VPN IP
512
7/14/2016 14:49

7/15/2016 10:36
1 Hari

8001198195
7/19/2016 13:53
7/19/2016 16:19
1 Hari

8001196311
VPN IP
1MB
7/19/2016 17:17
7/21/2016 9:42
2 Hari

8001199441
7/21/2016 14:25
7/22/2016 16:02
1 Hari

8001198608
METRO
1MB
7/26/2016 10:49
7/26/2016 15:07
1 Hari

8001203406
7/27/2016 11:20
7/28/2016 15:15
1 Hari

8001144044
VPN IP
128
5/4/2016 11:18
5/9/2016 16:59
5 Hari

8001146835
5/10/2016 11:58
7/20/2016 16:10
60 Hari

8001191967
ASTINET BB
60MB
7/19/2016 10:21
7/19/2016 10:45
1 Hari

8001191832
METRO
4MB
7/18/2016 15:06
7/18/2016 21:52
1 Hari

8001199234
METRO
2MB
7/20/2016 16:17
7/20/2016 17:13
1 Hari

100 Hari
7,69 Hari
162 Hari
10,125 Hari