DEFINE

OBJECTIVE

State the project in such way

that the benefits and
outcomes are clearly
understood and
management support is
secured for the project

DE
LI

VE
R

A
BL

ES

Identification of primary
metric(s)
Time series plot from the
primary metric(s) (Preliminary
Goal Assessment)

es
qu
Te
ch
ni
/

Identify the root cause

(critical variables) that
Define the actual status of
affect directly the
the metrics and the
primary metrics without
reliability of the information
significantly affecting
gathered.
the consequencial
metrics.

IMPROVE
Model the process and
based on this model, to
develop the operational
conditions that take the
actual performance at
least to the target,
creating a robust
operation.

Failure Mode and Effect

Planning sheet
Analysis

Detailed map (matrix)

Exploratory Analysis

Defect statement

Cause and Effect Matrix

Problem definition statement

Macro-map, SIPOC, or rich
picture
Scope definition-Establish
boundaries

Ishikawa diagram
Measurement System
Analysis (MSA)

Statistical Analysis
Variables selection
sheet
Root causes found for
all details of problem
Time series plot from
the primary metric(s)

Objective statement (goal)

Potential causes identified

Project charter

O
LS

ANALYZE

Process Flow diagram

Forecasted savings (including

hard, potential and soft
savings)-Opportunity
Team work register
Project charter
Learning cover
Accreditation cover

TO

MEASURE

SIPOC
Rich Picture
Customer focus (VOC)
Is/Is not
CheckSheet
Interviews/Surveys
Time series plot
Financial analysis
RACI Chart
Process Flow diagram/VSM

CONTROL

Maintain the same

results obtained in the
improvement phase
as well as to sustain
the SS initiative.

Control techniques

Optimization tools:
Control charts
Regression analysis/ DOE
Identification of
operational conditions
Solution implemented

Control plan
SOPs/Documentation

Solution communicated

Transition plan

Targets and tolerances for

key x's
Measures of
stability/capacity

Reaction and
Contingency plan
Project status (written
report, presentation)

Tolerances for key x's

Root cause eliminated

permanently

Best practices

Learning cover

Learning cover

Release cover

Capability analysis

Learning cover

Data Collection Plans (Data

FMEA
Collection Forms)
MSA
Graphical analysis
Process capability
Analitical Tools
Process Flow diagram/VSM
Detailed map (matrix)
Data integrity
Ishikawa diagram
Cause and Effect Matrix
Dot Plot

Minitab optimiser
Mistake proofing
Variable capability

Documentation
completed
Control techniques
Control plans