Professional Documents
Culture Documents
ASSIGNMENT ON Ethical and Unethical Business Practices Subject-Business Ethics Submitted To Prof Gauri Symms Roll No-27 Efforts By-Pooja Lilani
ASSIGNMENT ON Ethical and Unethical Business Practices Subject-Business Ethics Submitted To Prof Gauri Symms Roll No-27 Efforts By-Pooja Lilani
Practices
Subject-Business Ethics
Submitted To Prof Gauri
SYMMS
Roll No-27
Efforts By- Pooja Lilani
Code of Ethics
Lot of organizations implement the code of ethics in their company polices, which
they implement during induction and regular training. A Code of Ethics is
generally a more blanket statement of values and beliefs that defines the
organization.
So what is it for?
Company's assets, funds and records
Conflict of interest
Management and employee practices
Information on competition
Objectives
Follow good, fair and transparent business practices by setting reasonable
standards;
Encourage market forces, through fair competition, to achieve higher
operating standards;
Relate to the customer in such manner so as to promote a fair and cordial
relationship;
Set such standards and practices so as to foster confidence in the housing
finance system.
Application
To be applicable to all persons offering the Products and Services of the
Corporation as an employee or otherwise in any manner and/or by any
mode.
The Code is applicable under normal operating environment except in the
event of any force majeure.
The Code is based on ethical principles of integrity and transparency and
all actions and dealings shall follow the spirit of the Code.
Commitment
The Corporation shall at all times do its best to act fairly, reasonably and
meet the standard practices prevalent in the housing industry.
The Corporation shall abide by all the relevant laws, regulations and meet
with the ethical principles of integrity and transparency during its
While interacting with customers, the Corporation may take all steps as may
be required to provide clear information either in English or Hindi or the
appropriate local language regarding:
o its various products and services;
o the terms and conditions, the interest rates/service charges;
o benefits available to customers and the implications, if any;
o contact persons for addressing the queries, if any;
The Corporation in the normal course of its business shall endeavour at all
times to guide its customers about the process and procedure to be followed for
availing a loan.
Each application shall be considered independently on merit, upon scrutiny of
all the information, documents required for verifying the title of the property,
identity of the person, entity and the security to be offered, including
guarantees.
The letter of guarantees to be executed by the guarantors would cover their
obligations, liabilities and circumstances in which they can be called upon to
pay the dues of the customer/borrower.
The Corporation shall communicate in writing to the customer whose
application has been reject Collection of Dues
The Corporation shall provide the customers with all the information
regarding their dues and provide reasonable time for payment of the same.
The Corporation shall while protecting its interest adopt reasonable and
lawful measures to recover its dues from defaulting customers, including use
of persuasive methods for the purpose of collection of its dues.
Complaints and Grievances
CEO Keki Mistry said: "It obviously feels nice to be one of the world's most
ethical company and the only one from India." The new achievement of
HDFC will help to inhance the brand equity of the company going forward.
Among the list of companies online market portal eBay, Ford Motor
Company, banking giant Standard Chartered Bank, Accenture, Adobe
Systems, software giant Microsoft and food and beverage firm PepsiCo found
in top position.
Complaints India enables consumers and users of services and products to post
their common complaints and suggestions regarding airline, bank, business,
companies and Government and non Government organizations in India and
abroad. Track your car complaints, mobile phone complaints, bank complaints,
credit card complaints etc at this website. It's a consumer forum, board or bureau
for
consumers
to
redress
their
complaints.
Consumer Courts in India now gives the power to consumers to fight for their
consumer rights at district level consumer forums. However consumers can
proceed to confront companies and try to get quicker responses through the
website. For companies its important to quickly address consumer complaints to
protect their product or service brand image. Consumer-India web site has a
number of resources for your assistance. Separate new product complaint and NRI
complaint sections help in easier posting and tracking of complaints.
With online internet scams proliferating, its easy to get cheated by fraud
companies. Consumers need to protect themselves from online scams, email
scams,
phishing
etc.
Complaints can be posted on all products and services. You can post complaints
Mobile Services (Airtel, BSNL, Idea, Reliance, Docomo, Unior, Aircel etc),
Mobile Phones (Nokia, LG, Samsung, Sony Ericsson, Blackberry,
MicromaKarbonn etc), Home Appliances like TVs, Refrigerators, ACs,
Cooking Ovens etc.
Unethical Practices
Infosys Employee Testifies on Alleged Visa Fraud
There is not, nor was there ever a strategy, scheme, or policy by the company to
use the B-1 visa program to circumvent the H-1B visa program, he said. The
company did not have a practice of sending unskilled employees to the United
States on B-1 visas to do the work expected of skilled individuals in the U.S. on H1B visas.
Mr. Palmer disagreed. This is how, he says, it was done.
During a March 2010 visit to Bangalore headquarters he says he heard several
conversations between Indian managers and U.S.-based managers where it was
made clear that Infosys was going to increase the use of the B1 visa program to get
around tough new restrictions the U. S. had placed on the H-1B program. Infosys,
he says, decided to flood the local Indian consulate with visa applications in order
to get as many approved as possible no matter the level of an individuals skill. He
says that in many cases the company sent relatively inexperienced workers to the
U.S. for projects.
He says Infosys sent employees on B1 visas to the U.S. for specific full-time jobs
at client sites but instead of paying them U.S. salaries, it would pay them much
lower Indian salaries, calling it a stipend. Infosys, however, charged its clients U.S.
rates for the employees, thus getting full reimbursement from their American
clients for Infosys labor costs. He also says Infosys paid no taxes on payments to
these workers.
According to Mr. Palmer, Infosys created an internal website of dos and donts
with tips including: Do not mention activities like implementation, design &
testing, consulting etc., which sound like work. Also do not use words like, work,
activity, etc., in the invitation letter. Please do not mention anything about the
contract rates as youre on a B-1 Visa.
He says that in order for this to work, the U.S. contracts had to be written as Fixed
Price contracts and not as Time and Material contracts. On a Fixed Price
contract a customer is charged a lump sum for labor, and the people doing the work
do not need to be identified to the client. But on a T&M contract, on the other
hand, the people doing the actual work had to be named along with their hourly
rate. In August 2010 Mr. Palmer says he received emails and requests to rewrite T
& M contracts to FP contracts.
Describing a specific instance, he says that in December 2010 an Infosys employee
showed him a spreadsheet with a list of B1 visa workers on a project at Johnson
Control, who should not have been doing such work. He said that these workers
were working full-time testing software code and writing scripts but were paid
their salaries by Infosys depositing money into the cash card accounts without
withholding any income tax.
Mr. Palmers testimony comes as the Indian IT industry finds itself facing more
scrutiny than ever. Outsourcing has always been a hot-button issue in the U.S., but
with a stubbornly high unemployment rate in the U.S., the offshoring of what are
perceived to be American jobs has become an increasingly sensitive political issue.
Last year the U.S. passed legislation that raised fees for skilled visas, particularly
affecting Indian IT firms. IT firms based in India generate 60% of their revenue
from the U.S.
On their part, Indian firms have seen the increased visa fees as well as delays in
getting approvals and much tougher interviews as part of a concerted campaign
against them. Some Indian officials have even labeled the U.S. moves unfair trade
practices.
In his testimony Mr. Palmer, says he and his attorney have received over 40
communications from individuals at other Indian companies stating that the same
type of H-1B and B1 visa fraud is being committed there as well.
Infosys said it would not rebut Mr. Palmers remarks point-by-point at this time
because of its ongoing litigation with him.
We take very seriously our obligations under the law and specifically our
responsibilities to comply with the immigration laws and visa requirements in all
jurisdictions where we have clients, said Infosyss Mr. Gottsegen. Mr. Palmer is
obviously intent on spreading his falsehoods about Infosys and our business
practices as broadly as possible in order to advance his objective of getting as big
of a payout as he can from the Company.
In his testimony, Mr. Palmer also lobbied for more restrictions on work visas to
foreign companies.
My real life experiences have educated me to the point that if Congress decides
that an increase of Green Cards or legal work visas in the U.S. is a must, then there
should be limitations or ratios, he said. For example, for every H-1B visa issued
to foreign national company they should have to hire an American worker.
More In Infosys
Infosys's High-Margin Quest Comes at a Cost
Infosys Earnings Likely Stellar, But Don't Be Fooled
Nilekani Says ID Project on Track
Quo Vadis Cognizant?
Infosys Noses Ahead of TCS After Earnings
He also said Indian companies were benefiting at the expense of the American
economy, a charge the Indian IT industry disagrees with. Indian software and
services industry body NASSCOM has said in the past that the cost savings they
provide help make U.S. firms more competitive.
I have read statements from NASSCOM stating that not increasing Green Card
numbers and with the current visa restrictions, the Indian economy would suffer,
said Mr. Palmer. Let me ask the committee, what about our economy? What about
the years and years of ignoring the laws. These companies maliciously do not hire
Americans and look at ways to circumvent policy and law instead of working with
it. Look at the stock and growth of these large foreign companies in a down
environment they are not suffering.
ndian financial industry has always been successfully able to trace every prospect
offered by the India's fiscal policy both in terms of alteration and expansion. In
spite of all the endeavors implemented to develop the financial market, it still
remains fatally faulted due to lack of three major key elements namely inadequate
management, stringent accountability, and proper punishment.
As a result, the capital market of India has remained one-dimensional and has
staggered from one investment scandal to another. A straightforward listing of the
top 10 investment scams narrates the account of why Indian investors were left
annoyed by the scamsters.
Unethical Practices
A brief about Top 10 Investment Scams in India
10.Satyam Scam
After manipulating the firm's documents for several financial years, the former
Chairman and Chief Executive of Satyam Computers, Mr.Ramalinga Raju, was
arrested for committing scam, following unethical practice and forgery. He
showed greater profits and committed fraud of ` 700 crores.