Job Profile:

Upgrade and Maintain VMWare ESX and GSX servers and virtual
sessions.
Work on major severity and complex server issues.
Backup and restore VMWare servers and virtual sessions.
RCA preparation and meeting SLA for RCA submission.
Planning and implementing fixes / Patches.
Performance and capacity management on VMWare servers.
Complex Health Checking.
Analyze Problems & escalate to appropriate Levels.
Act on Day to Day House Keeping tasks by using tools & scripts.
To able to perform in 24 x 7 Environment in shift roaster.
To able to attend calls on calls basis whenever assigned.
Work with Change & Problem Management Tools.
Create regular reports for Management requirements.
Problem determination and resolution within Expected time frame.
Identify and recommend improvements to existing processes.
Escalations handling.
Coordination with Server managers/other teams.
Assume personal responsibility for resolving problems in most effective
way possible within SLA reaching root cause and preventing problems.
Adhere to all the account specific technical as well as general process /
procedures.
Ensure the Service Requests and all pre-requisite checks are followed
diligently.