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You will hear the recording twice.

Seminar organised by ................................................................................................................................................................

The title of the last session will be ...................................................................................................................................

To use the New City Hotel car park, delegates must obtain a .......................................................................

The name of his consultancy is ...........................................................................................................................................

He is the author of .....................................................................................................................................................................

In Europe, he is the best-known ........................................................................................................................................

to establish new ...........................................................................................................................................................................

10

take away documents containing actual .........................................................................................................................

12

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design your own ...........................................................................................................................................................................

11

Two outcomes of session:

to become more .........................................................................................................................................................................

Two problems for companies:

The Business Master Class

Dr Sangalli has advised many ...............................................................................................................................................

Dr Sangalli

The event will take place over ............................................................................................................................................

SEMINAR NOTES
Arrangements for participants

THE BUSINESS MASTER CLASS

As you listen, for questions 1 12, complete the notes, using up to three words or a number.

Information Technology in the workplace.

You will hear the recording twice.

A H. For Task Two, choose the problem described from the list A H.

..............................................

..............................................

..............................................

..............................................

..............................................

to deal with a complaint

to sign a new contract

to meet a new manager

to observe working practices

to visit possible new premises

E

to introduce new policy

D

to hold job interviews

to supervise staff training

..............................................

..............................................

21
22

..............................................

..............................................

..............................................

20

19

18

I didnt have an interpreter.

I experienced computer problems.

G
H

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I had some wrong information.

The service at my hotel was bad.

I didnt understand some figures.

E

I was late for a meeting.

D

My hotel was noisy.

I forgot a document.

Write one letter (A H) next to the number of the extract.

For each extract, choose the problem described.

For questions 18 22, match the extracts with the problems, listed A H.

TASK TWO PROBLEM

17

16

15

14

13

Write one letter (A H) next to the number of the extract.

For each extract, choose the purpose stated.

For questions 13 17, match the extracts with the purposes, listed A H.

TASK ONE PURPOSE

Turn Over

For each extract there are two tasks. For Task One, choose the purpose of each trip from the list

You will hear five different business people talking about trips they have recently been on.

Questions 13 22

Questions 1 12

You will hear the introduction to a seminar, called the Business Master Class, about the use of

PART TWO

PART ONE

BEC HIGHER

LISTENING SAMPLE PAPER

You will hear the recording twice.

Jenkins has merged with another company.

There has been no change of ownership.

Consumers are buying more top-of-the-range childrens clothes.

More and more companies are producing childrens clothes.

it makes products of high quality.

its distribution system is efficient.

the management style is out of line with modern demands.

the relations between management and workers are poor.

They feel that too much is expected of them.

They lack confidence in the companys future.

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They think that they can get better paid work elsewhere.

27 According to the Human Resources Manager, why do many machinists choose to leave?

the machinery is inadequate for current requirements.

26 The Human Resources Manager believes that Jenkinss main weakness at present is that

it has several long-term contracts.

25 The Human Resources Manager sees the companys main strength as the fact that

Their retailers are becoming less willing to pay their prices.

24 What does the Human Resources Manager see as the main external threat to Jenkins?

The founder has sold the company to someone else.

23 What is said about the ownership of Jenkins?

For each question 23 30, mark one letter A, B or C for the correct answer.

Resources Manager of Jenkins, a company which manufactures childrens clothing.

You will hear part of a conversation between a management consultant and the Human

Questions 23 30

PART THREE

each member of the team produces a complete item.

each person carries out one part of the production process.

B
C

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You now have ten minutes to transfer your answers to your Answer Sheet.

They have to spend longer learning to operate new machines.

Some of them are earning less than they used to.

B
C

More of their work is falling below the required standard.

30 What is said about the machinists?

Fewer new styles are introduced each year.

Each item is now made in smaller quantities.

B
C

A smaller number of different items is produced.

29 What change has been made to the range of goods?

each team is responsible for a particular operation.

28 When working to produce a batch of clothes

BEC HIGHER

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Centre No.

BEC H - L

Continue on the other side of this sheet

If you think C is the right answer to the question, mark your answer sheet like this:

For example:

Part 1

For Parts 2 and 3:

Mark one box for each answer.

For example:

For Part 1:
Write your answer clearly in CAPITAL LETTERS.
Write one letter or number in each box.
If the answer has more than one word, leave one box empty between words.

Use a PENCIL (B or HB).

Rub out any answer you wish to change with an eraser.

Instructions

BEC Higher Listening Answer Sheet

If the candidate is ABSENT or has WITHDRAWN shade here

Supervisor:

Centre

Examination
Details

Examination Title

G
Candidate No.

Candidates Signature

If not already printed, write name

in CAPITALS and complete the
Candidate No. grid (in pencil).

Candidate Name

0
1
2
3
4
5
6
7
8
9

0
1
2
3
4
5
6
7
8
9

0
1
2
3
4
5
6
7
8
9

DP464/364

0
1
2
3
4
5
6
7
8
9

B
B
B
B

A
A
A
A

14
15
16
17

B
B

22

20

21

B
A

B
A

19

18

Part 2 - Task Two

13

Part 2 - Task One

12

11

10

Part 1 continued

30

29

28

27

26

25

24

23

Part 3

1 12 0

1 11 0

1 10 0

BEC HIGHER

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