DeVry BSOP 326 Midterm Exam

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1.
Question : (TCO 6) An effective leadership system is designed to
accomplish all of the following, except _____.
Student Answer:

encourage initiative and risk taking

set expectations for performance improvement

ensure that organization takes precedence over purpose and function
provide a structure for decision making

Question 2. Question : (TCO 6) The traditional approach to strategy

deployment is which of the following?
Student Answer:

Top-down

Back-and-forth (iterative)
Collaborative
Bottom-up

Question 3. Question : (TCO 3) The criteria for the Canadian Awards for
Excellence are most similar to which of the following?
Student Answer:

Deming Prize

American Society for Quality Control Award

Malcolm Baldrige National Quality Award
ISO 9000 certification program

Question 4. Question : (TCO 3) ISO 9001 provides specific requirements for

_____.
Student Answer:

terms and definitions used

a quality management system

improving quality
outgoing quality levels

Question 5. Question : (TCO 1) Conformance to specifications applies to

which type of quality?
Student Answer:
Product-based
Manufacturing-based

User-based

Value-based

Question 6. Question : (TCO 1) Which of the following was the top priority of
U.S. manufacturing in the time period immediately following World War II?
Student Answer:

Quality

Production output
Continuous improvement
Just-in-time manufacturing

Question 7. Question : (TCO 1) Which of the following is most appropriate in

describing the quality efforts used in the early 20th century?
Student Answer:

Defect prevention was emphasized

Quality circles were extensively used

Use of inspection was widespread
Quality was every workers responsibility

Question 8. Question : (TCO 2) In any system, final inspection attempts to

perform all of the following functions, except _____.

Student Answer:
to provide the workers with the opportunity to control
the quality of the product or service at their work stations
to ensure that no defective items reach the customer
to discover and help resolve production problems
to judge the quality of manufacturing

Question 9. Question : (TCO 2) Which of the following are considered to be

two critical components of quality systems in service industries?
Student Answer:

Information systems and technical standards

Employees and information systems

Production equipment and employees
Employees and inspection processes

Question 10.
Question : (TCO 2) An increasingly important component
in quality for service firms is _____.
Student Answer:
worker healthcare
legal services
inventory management

information technology

Question 11.
Question : (TCO 2) Systems thinking can be applied to the
analysis of _____.
Student Answer:

manufacturing processes but not service processes

service processes but not manufacturing processes

both manufacturing and service processes
neither manufacturing processes nor service processes

Question 12.
Question : (TCO 3) Over the years, the Malcolm Baldrige
National Quality Award criteria have been improved to include all of the
following shifts in emphasis, except which of the following?
Student Answer:

From supplier quality to supplier partnerships

From a focus on current customers to a focus on current and future

customers and markets
From human-resource utilization to human-resource development and
management
From intra-industry rivalries to intra-industry alliances

Question 13.
Question : (TCO 5) Bill designs and maintains the
inventory management software that his coworker John uses when
customers call the company to place an order for merchandise. Bill is Johns
_____.

Student Answer:

internal customer

external customer
internal supplier
external supplier

Question 14.
Question : (TCO 5) Which of the following is not true about
the American Customer Satisfaction Index?
Student Answer:
It focuses on buyer satisfaction associated with
consumer nondurable goods.
It was first conducted in 1994.
It is based on a large, national sample of consumers.
It is designed to indicate national trends as well as industry trends.

Question 15.
Question : (TCO 7) Most companies still use traditional
measures, such as _____, as a basis for compensation, while more
progressive organizations use measures such as _____.
Student Answer:

customer satisfaction, profit sharing

defect prevention, profitability

revenue growth, customer satisfaction
cycle-time reduction, cost management

Question 16.
Question : (TCO 4) Deming claimed that higher levels of
_____ lead to higher levels of _____.
Student Answer:

Automation, quality

Quality, productivity
Inventory, quality
Inspection, quality

Question 17.
Question : (TCO 4) The Deming philosophy focuses on
improvements in product and service quality by _____.
Student Answer:

inspecting 100 percent of output

reducing variation
reducing customer complaints
separating the planning and execution functions

Question 18.
Question : (TCO 8) The major difference between quality
circles and project teams is which of the following?
Student Answer:
teams.

Quality circles are subcommittees of problem-solving

Quality circles work on pre-chosen problems.

Quality circles do not meet regularly.
Quality circles do not disband after solving a specific problem.

1.
Question : (TCO 4) Demings Profound Knowledge consists of four
elements. Answer the following three parts relating to the psychology
element of Demings Profound Knowledge. Your discussion should reflect this
element of Demings Profound Knowledge and not psychology in general.
Discuss why psychology is important for us to understand. (10 points)
Discuss how fear plays a part in this element. (10 points)
Discuss how pay and motivation are of interest in this element. (10 points)

Question 2. Question : (TCO 1) Explain the difference between quality

management practices prio to the 1900 with quality management practices
in the 1990s.

DeVry BSOP 326 Midterm Exam

Click on the link below for the solution:

https://devryfinalexams.com/products/bsop-326midterm-exam/