SAP CLOUD FOR CUSTOMER

EXPERIENCE WORKSHOP
MODULE 5:
INTEGRATION WITH SAP BUSINESS SUITE

Disclaimer
The information in this presentation is confidential and proprietary to SAP and may not be disclosed
without the permission of SAP. This presentation is not subject to your license agreement or any other
service or subscription agreement with SAP. SAP has no obligation to pursue any course of business
outlined in this document or any related presentation, or to develop or release any functionality mentioned
therein. This document, or any related presentation and SAP's strategy and possible future developments,
products and or platforms directions and functionality are all subject to change and may be changed by
SAP at any time for any reason without notice. The information on this document is not a commitment,
promise or legal obligation to deliver any material, code or functionality. This document is provided without
a warranty of any kind, either express or implied, including but not limited to, the implied warranties of
merchantability, fitness for a particular purpose, or non-infringement. This document is for informational
purposes and may not be incorporated into a contract. SAP assumes no responsibility for errors or
omissions in this document, except if such damages were caused by SAP intentionally or grossly
negligent.
All forward-looking statements are subject to various risks and uncertainties that could cause actual
results to differ materially from expectations. Readers are cautioned not to place undue reliance on these
forward-looking statements, which speak only as of their dates, and they should not be relied upon in
making purchasing decisions.

This presentation and SAPs strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided
without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

SAP Cloud for Customer Experience Workshop

Work Smarter. Engage Better. Win More.

Customer Requirements & Solution Demand

SAP Cloud for Customer

and the larger Portfolio
General CEC and C4C
Strategy, Overview and
Key Differentiators

Hands-on Experience
Explore the new age of CEC
Solutions with Rich Exercises
of SAP Cloud for Customer

Functional Overview
Sales, Service, Marketing
incl. Mobile, Collaboration,
Analytics etc.

Integration Scenarios
and Technology
Integrate easily with SAP
and Non-SAP products

Industry Solutions
e.g. for Banking, Consumer
Products, Insurance & Retail

Architecture, Adaptation,
Extension, Development
Key User Tools and SAP Cloud
Applications Studio, HANA Cloud

Customer Feedback and your Step up to the Cloud

SAP Cloud for Customer Integration & Deployment

Configured and tailored to fit to your specific needs

Cloud Solutions

Cloud + CRM

Two-tier CRM

Cloud + ERP

Cloud + 3rd Party

Cloud for Customer

Cloud for Customer

Cloud for
Customer

Cloud for Customer

Cloud for
Customer
Subsidiaries

On-premise
Solutions

Pre-Built and Maintained Integration Packages (iFlows)

deployed on SAP HANA Cloud Integration or SAP NetWeaver Process Integration

Customer-spec. Data Flows

NW PI / HCI Data Services

Headquarters

SAP CRM

SAP CRM

SAP ERP

SAP ERP

SAP ERP

3rd Party System

INTEGRATION WITH
SAP BUSINESS
SUITE

C4C Activate Integration

Download OP AddOn / Show Service Marketplace

Embedd HCI Screencam - Part 1 (Packages, iFlows)

SAP Cloud for Customer Integration with SAP ERP

SAP Cloud for Customer
Currency
conv. rates

Account
Hierarchy

Employee

Sales Org
Hierarchy

Products

Accounts &
Contacts

Installation Points,
Regist. Products

Work Ticket

Opportunity
Quotation
ATP & Credit
Limit Check

Sales Order

SAP ERP
Currency
conv. rates

Customer
Hierarchy

Employee

Sales Org
Hierarchy

Materials*
* Including Customer
Material Info Records

Accounts &
Contacts

Functional Locations
Equipments

Quote Inquiry
Pricing
Order Inquiry

Quote
Sales Order

Deliveries
Customer Invoice

Internal Order
Goods Movement
Timesheet (CATS)
Adv. Shipment

Goods Issue

Return

Goods Receipt

Billing Request

Invoice

Real-time integration of master data (accounts, prospects, contacts, products)

Real-time integration of transactional data (opportunity real-time pricing, quote and sales order requests, quote
to sales order request), recent orders update
Additional real-time master data integration for currency conversion rates, account hierarchy, sales org hierarchy
etc. and call to ERP SD pricing supporting the full pricing flexibility of ERP SD.
Real-time PDF preview of multiple ERP Documents.

SAP Cloud for Customer Integration with SAP ERP

Sales Documents in Accounts & Opportunity

SAP Cloud for Customer Integration with SAP ERP

Complete ERP document flow and PDFs

Drill downs into ERP documents supported

Switch anchors to see follow on documents of successor document

Opportunity
Quotation
Sales Order

Work Ticket

Pricing
(Sales
Order
Simulate)

ERP Document Flow &

Previews: Quote, Sales
Order, Inquiries, Deliveries,
Invoice

SAP Cloud for Customer 1502

Demo

Integration Demo

SAP Cloud for Customer Integration with SAP ERP

External pricing call to ERP returns ATP & credit limit check results

Hidden fields. ATP

Quantity and ATP
Delivery (Date)

Credit Status (hidden field)

determined via External
Pricing Call to ERP.

Simulated delivery schedule (Data

is part of print message). Note this is
a Non-Binding Confirmation.

SAP Cloud for Customer Integration with SAP ERP

External pricing call to ERP returns Free Goods Determination

Free Good shows up as

read-only.
Change of product or
product quantity removes
free good sub item and
requires new pricing call.

Action Request External Pricing returns Free Goods from On-Premise system (CRM or ERP).

Free Goods Determination supports EXCLUSIVE (buy ten and get one free) and INCLUSIVE (buy 10
and pay only 9) determinations.

SAP Cloud for Customer Integration with SAP ERP

Create Sales Order in C4C with replication to SAP ERP

Create new sales orders, maintain header data, add products, and modify list of
involved parties

Simulate pricing for products from

SAP ERP and transfer to ERP.

You can also transfer sales

orders from ERP to SAP C4C.
Various statuses of sales order,
external reference ID, document
type, list of involved parties, and
products (including price and
quantity) are copied to C4C.

SAP Cloud for Customer Integration with SAP ERP

Support for advance shipments and returns from C4C Work Tickets
Step 2: Release
to ERP

Step 1: Do the Advanced Item Determination

(Processing and Invoicing Methods)

Step 3: See full Doc Flow

(Sales Order, Invoice, Outbound Delivery)

SAP Cloud for Customer ERP Integration 1502

Visual Document Flow for ERP Service Follow-ups

SAP Cloud for Customer Integration to SAP ERP 6.0

Recent Orders Integration & Account 360

Account 360 information in the Accounts view comes from both SAP ERP and BW systems.
The data in the Recent Orders tab is from ERP (SAP Note: 2108612).
The data in the Overview tab under the Revenue and Items Summary sections is from BW
(SAP Note: 1724752).

SAP Cloud for Customer Integration to SAP ERP 6.0

ERP Prerequisites to Leverage Prepackaged Integration

Minimum ERP 6.0, EHP 0, Support Package15 (SAP_APPL)

SAP BASIS 7.0, Support Package 18 (SAP_BASIS)
SAP Cloud for Customer Add-On CODERINT 600 (COD_ERP_INT 6.00). Requires
latest Support Package.

Higher EHP for specific functionality

EHP2 for viewing related Sales Order in Accounts
EHP3 for viewing related Sales Order in Opportunity
EHP4 for viewing related quotes and sales order as PDF in Opportunity

SAP Cloud for Customer Integration to SAP CRM

SAP Cloud for Customer
Material

Accounts
Product
Category

Sales Org
Hierarchy

Marketing
Attributes

Territories

Social Media
Profiles

Campaign
Header

Opportunity

Activities

Ticket

Sales Quote
Installation Points,
Regist. Products

Promotion

Lead

Sales Order

SAP CRM
Product

Business
Partner
Product
Category

Sales Org
Hierarchy

Marketing
Attributes

Territories

Social Media
Profiles

Campaign

Activity

Pricing

Opportunity

Ticket

Sales Quote
Functional Locations
Equipments

Promotion

Lead

Sales Order

Real-time integration of master data (accounts, prospects, competitors, contacts, account hierarchy, territory
assignment, products, employees, social media profiles)
Real-time integration of transactional data (campaign header, leads, opportunities, activities, service requests)
Integration of attachments bi-directional for opportunities, attachments for leads from CRM to Cloud
Integration of marketing attribute definitions (CRM -> C4C) and marketing attributes assignments to customers
Real-time call to from C4C oppty, quote, order to CRM pricing supporting the full pricing flexibility of CRM pricing

SAP Cloud for Customer Integration to SAP CRM 7.0

CRM Prerequisites to Leverage Prepackaged Integration
SAP CRM 7.0 EHP 0, Support Package 6 (SAPKU70006)
Latest Support Package of BBPCRM
C4C Add-On CRMPCD01 700. Requires latest Support Package.

BW INTEGRATION

SAP Cloud for Customer Integration with SAP BW

Reporting Data Transfer (Outbound)

Master Data
MDAV

Transaction
Data MDAV

ODP Data Source for each MDAV

SAP Cloud for Customer

SAP BI/BW or External System

Request from SAP BI

to SOD
Data Transfer to
SAP BI

Replicated ODP
Data Source
(Consumer)

Data Loading in BI

Master and Transactional

Data Store (DSO,
Infocube)
Transformation & DTP

Embedd Screencam Expose Data Sources

SAP Cloud for Customer Integration with SAP BW

Reporting Data Transfer (Inbound) / Mashup Example

HTML mash-up to show dashboard with BI / BW information consolidated for a specific account

ERP Customer ID or CRM Customer ID on account header passed as parameter to the Mash-up

SAP Cloud for Customer Integration to SAP ERP 6.0

Recent Orders Integration & Account 360

Account 360 information in the Accounts view comes from both SAP ERP and BW systems.
The data in the Recent Orders tab is from ERP (SAP Note: 2108612).
The data in the Overview tab under the Revenue and Items Summary sections is from BW
(SAP Note: 1724752).

THANK YOU

 2015 SAP SE or an SAP affiliate company. All rights reserved.

No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP SE or an SAP affiliate
company.
SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE (or an
SAP affiliate company) in Germany and other countries. Please see http://global12.sap.com/corporate-en/legal/copyright/index.epx for additional trademark
information and notices.
Some software products marketed by SAP SE and its distributors contain proprietary software components of other software vendors.
National product specifications may vary.
These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or warranty of any kind, and
SAP SE or its affiliated companies shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP SE or SAP affiliate
company products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing
herein should be construed as constituting an additional warranty.
In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or any related presentation,
or to develop or release any functionality mentioned therein. This document, or any related presentation, and SAP SEs or its affiliated companies strategy
and possible future developments, products, and/or platform directions and functionality are all subject to change and may be changed by SAP SE or its
affiliated companies at any time for any reason without notice. The information in this document is not a commitment, promise, or legal obligation to deliver
any material, code, or functionality. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ
materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates,
and they should not be relied upon in making purchasing decisions.

SAP CLOUD FOR CUSTOMER

EXPERIENCE WORKSHOP
MODULE 5:
INTEGRATION WITH NON-SAP SYSTEMS

Disclaimer
The information in this presentation is confidential and proprietary to SAP and may not be disclosed
without the permission of SAP. This presentation is not subject to your license agreement or any other
service or subscription agreement with SAP. SAP has no obligation to pursue any course of business
outlined in this document or any related presentation, or to develop or release any functionality mentioned
therein. This document, or any related presentation and SAP's strategy and possible future developments,
products and or platforms directions and functionality are all subject to change and may be changed by
SAP at any time for any reason without notice. The information on this document is not a commitment,
promise or legal obligation to deliver any material, code or functionality. This document is provided without
a warranty of any kind, either express or implied, including but not limited to, the implied warranties of
merchantability, fitness for a particular purpose, or non-infringement. This document is for informational
purposes and may not be incorporated into a contract. SAP assumes no responsibility for errors or
omissions in this document, except if such damages were caused by SAP intentionally or grossly
negligent.
All forward-looking statements are subject to various risks and uncertainties that could cause actual
results to differ materially from expectations. Readers are cautioned not to place undue reliance on these
forward-looking statements, which speak only as of their dates, and they should not be relied upon in
making purchasing decisions.

This presentation and SAPs strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided
without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

SAP Cloud for Customer Experience Workshop

Work Smarter. Engage Better. Win More.

Customer Requirements & Solution Demand

SAP Cloud for Customer

and the larger Portfolio
General CEC and C4C
Strategy, Overview and
Key Differentiators

Hands-on Experience
Explore the new age of CEC
Solutions with Rich Exercises
of SAP Cloud for Customer

Functional Overview
Sales, Service, Marketing
incl. Mobile, Collaboration,
Analytics etc.

Integration Scenarios
and Technology
Integrate easily with SAP
and Non-SAP products

Industry Solutions
e.g. for Banking, Consumer
Products, Insurance & Retail

Architecture, Adaptation,
Extension, Development
Key User Tools and SAP Cloud
Applications Studio, HANA Cloud

Customer Feedback and your Step up to the Cloud

SAP Cloud for Customer Integration & Deployment

Configured and tailored to fit to your specific needs

Cloud Solutions

Cloud + CRM

Two-tier CRM

Cloud + ERP

Cloud + 3rd Party

Cloud for Customer

Cloud for Customer

Cloud for
Customer

Cloud for Customer

Cloud for
Customer
Subsidiaries

On-premise
Solutions

Pre-Built and Maintained Integration Packages (iFlows)

deployed on SAP HANA Cloud Integration or SAP NetWeaver Process Integration

Customer-spec. Data Flows

NW PI / HCI Data Services

Headquarters

SAP CRM

SAP CRM

SAP ERP

SAP ERP

SAP ERP

3rd Party System

SAP HANA Cloud Integration

Lowers Cost, Increases Speed, Enhances Simplicity for Customers
Cloud-based technology
SAP Cloud Applications

Real-time, bi-directional process

integration
Data integration

SAP HANA Cloud Integration

Real-Time
Process
Integration

Graphical flows & mappings

Prepackaged
Integration iFlows (HCIPI)

Data
Integration
(HCI-DS)

Community and
Marketplace

Centralized monitoring and

administration
Pre-built adapters
Community marketplace (in 2015)

SAP
On-Premise

3 rd Party
3 rd Party
On-Premise Cloud Solutions

Compatible with SAP NetWeaver

PI content (e.g. mappings)

SAP HANA Cloud Integration

One platform for process and data integration

SAP HANA Cloud Integration

Process Integration (HCI-PI)

Data Integration (HCI-DS)

Objective

Chaining of process steps

Synchronization of data

Interaction Type

System-2-System

System-2-System

Coupling to Application

Process-Level

Data-Level

Primary Trigger

Application Event

Schedule

Urgency of Completion

Near Real-Time / Real-Time

Batch

Unit of Data Exchange

Single Business Objects

Bulk-Data

Specific Requirements

Transactional Process Integrity

Reliability (Guaranteed Delivery)
Message Orchestration

Data Quality Services: Cleansing, Matching,

Consolidation (ongoing or during import)
Complex transformation from multiple data
sources
Mass Data Handling

THANK YOU

 2015 SAP SE or an SAP affiliate company. All rights reserved.

No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP SE or an SAP affiliate
company.
SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE (or an
SAP affiliate company) in Germany and other countries. Please see http://global12.sap.com/corporate-en/legal/copyright/index.epx for additional trademark
information and notices.
Some software products marketed by SAP SE and its distributors contain proprietary software components of other software vendors.
National product specifications may vary.
These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or warranty of any kind, and
SAP SE or its affiliated companies shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP SE or SAP affiliate
company products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing
herein should be construed as constituting an additional warranty.
In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or any related presentation,
or to develop or release any functionality mentioned therein. This document, or any related presentation, and SAP SEs or its affiliated companies strategy
and possible future developments, products, and/or platform directions and functionality are all subject to change and may be changed by SAP SE or its
affiliated companies at any time for any reason without notice. The information in this document is not a commitment, promise, or legal obligation to deliver
any material, code, or functionality. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ
materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates,
and they should not be relied upon in making purchasing decisions.