Professional Documents
Culture Documents
Assertiveness Pps
Assertiveness Pps
1-HISTORY OF ASSERTIVENESS
Socrates
Smith-1975
Today
2-WHAT IS ASSERTIVENESS?
Being Assertive
1-Being assertive is focusing on your
goal
2-Being assertive is being self-aware
3-Being assertive is being true to
yourself
4-Being assertive is building self
esteem
5-Being assertive is nurturing yourself.
3-TYPES OF
ASSERTIVENESS
Non-assertive behaviour
I am not ok,you are ok
Assertive behaviour
I am ok,you are ok
Aggresive behaviour
I am ok,you are not ok
Manipulative behaviour
I am not ok,you are not ok
Agressive ---Agressive
Aggresive---Passive
Assertive---Passive
4-SKILLS OF
ASSERTIVENESS
a) Broken record
b) Fogging
c) Negative assertion
d) Negative inquiry
e) Free information
f) Self disclosure
g)Workable compromise
5-ASSERTIVENESS BY
VERBAL AND NONVERBAL
COMMUNICATION
It aint what you say, it is the way that you say it
Tonation
6-ASSERTIVENESS IN
CULTURES
ASIAN
Low degree of individualism ,
nonassertive.
EUROPEAN,AMERICAN
High degree of individualism ,
assertive.
8-SAYING YES OR NO
I dont deserve it
They might not really mean it
I am not really sure that is what I want
I dont have enough information
9-THE IMPORTANCE OF
ASSERTIVENESS IN
ORGANISATIONS
Assertiveness
Personal identity
Wages or salary
Satisfaction from
exercising skills
Satisfaction from
helping people
Social
environment
10-ASSERTIVENESS
TRAINING IN WORK PLACE
Techniques in Assertiveness
Training
Verbal communication
Non-verbal communication
Anxiety reduction and control
Anger reduction and control, and
redirection of this energy
Increase in self esteem
Awareness of self and others in
interpersonnal situations
Awareness of social and cultural
rules of behaviour
Problems in Assertiveness
Training
TO DECDE WHEN TO BE
ASSERTVE
Prepared By;
Ahmet Grbz
Mehmet Mutlu Bayram
Mustafa Giray Zerey