INFORMATION (Procedures, methods,

forms, information, and so on)

Action items from previous
reviews
Changes to internal and external
issues relevant to the QMS
Customer satisfaction ratings
Customer complaints
Status of quality objectives
Process metrics
Nonconformities and corrective
actions
Internal/external audit findings
Performance of suppliers,
contractors, and other external
providers
Resource needs
Adequacy of actions to mitigate
risks
Opportunities for improvement

With WHAT? (Machines, tools, parts,

equipment, hardware, software, and so
on)
N/A

WHO participates in this process?

Plant manager
Quality manager
Operations manager
Maintenance manager
Engineering manager
Purchasing manager
Sales manager
Customer service manager

PROCESS:
Management review
OWNER:
Senior manager

OUTPUTS:
Continual improvement in the
product or service
Necessary changes in the QMS
Adequate resources
RECORDS:
Meeting minutes
Action item records

What METRICS are maintained to

determine process effectiveness?
Improvements in company
objectives
Customer satisfaction ratings
Return on investment from
quality initiatives
Profitability
Trends in sales