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ISSUES
Alt-Tab & Alt-Enter
Uninstall Problems in Windows(R) XP
Uninstalling with Antivirus Software Enabled
Binding Num Lock Keys
Sound Skips or Stutters
INTRODUCTION
Refer to this document if you encounter difficulties with one or more aspects of
installation or running the Spider-Man 2 game. Many of the most commonly encou
ntered issues are covered here.
1. Place your Spider-Man 2 disk in the CD-ROM drive. The Launch screen should a
ppear. (See the AutoPlay section above if it does not appear.)
2. Click on the "Extras" button.
3. Click on "DirectX" and follow the installation process. When DirectX install
ation finishes, you will need to restart your computer for the new drivers to wo
rk.
VIDEO ISSUES
1. Monitors
- Please make sure your monitor supports the game resolution you are trying to p
lay in. To check what resolutions your monitor supports, do the following:
a) Open up My Computer
b) Double-click on Control Panel
c) Find the Display icon and open it
d) Choose the Settings tab
e) Locate the resolution pointer in the Desktop or Screen Area box and drag it t
o the far right
The resolution choice shown is the maximum resolution your monitor is capable of
displaying. If you do not want to change to this resolution now, select cancel
. Your Desktop Area should be set to the game resolution you are trying to play
in or higher.
NOTE: Please make sure your monitor type is properly specified to insure correc
t reporting of available video resolutions.
2. In-game and Desktop resolutions
Do not choose an in-game resolution that is higher than your desktop resolution.
You may only be able to see as much of the game as is viewable at your desktop
resolution. (For example, if your desktop resolution is set to 800x600, and yo
u choose an in-game resolution of 1024x768, the game screen may stretch beyond t
he size of your monitor screen). This issue may be more prevalent in windowed m
ode, which is not supported by Activision Customer Support.
In most cases, Spider-Man 2 should choose the proper resolution for your system
based on your processor, system memory, and video card. Changing the game resolu
tion may result in decreased performance or visual quality.
3. Graphical Corruption When Changing Video Settings
Changing the settings on your Video Options menu may sometimes result in tempora
ry color corruption of the screen. These irregularities will disappear when you
return to the game.
4. NVIDIA TNT2 Vanta Texture Corruption
Users playing Spider-Man 2 on a NVIDIA TNT2 Vanta may see some graphical corrupt
ions and flickering textures. These errors are specific to the TNT2 Vanta video
card.
On some video cards, changing the Brightness and Contrast levels all the way up
or down may produce undesireable graphical results. If this happens, it is sugg
ested that the "set default" option be used to reset these sliders back to their
default settings.
GENERAL ISSUES
1. Alt-Tab & Alt-Enter
Using Alt-Tab or Alt-Enter to exit Spider-Man 2 and switch to another applicatio
n is not recommended. While you may be able to Alt-Tab/Alt-Enter to exit SpiderMan 2, and the game will remain running in the task bar, you may not be able to
recover the game by Alt-Tabbing/Alt-Entering back to it. At this point, you may
have to use the Windows Task Manager to close Spider-Man 2. Hold down the CtrlAlt-Delete keys to bring up the Task Manager, then select Spider-Man 2 from the
list of programs currently running and hit the End Task button. Alt-Tab & Alt-E
nter are not supported features of Spider-Man 2.
2. Uninstall Problems in Windows XP
If you receive the following error while attempting to uninstall Spider-Man 2:
Internal Failure
Error number: 0x80040707
You are attempting to uninstall on a Power User account when the game was instal
led on an Administrator account. You ll have to uninstall Spider-Man 2 on the acc
ount you were logged into when you installed it. Log out of Windows and login t
o the Administrator account on your system. Then you will be able to uninstall
Spider-Man 2 normally.
3. Uninstalling with Antivirus Software Enabled
The uninstallation process may take more time if an antivirus software (like Nor
ton Utilities or McAfee) is currently running, even if the antivirus software is