Tour Guide: Kleivin Nghiem (^@^)

Chc cc bn lun vui!

THUT NG TRONG NGNH DU LCH*

A
Account payable
Tin phi tr

Mt s ci theo di cc s tin phi tr s ghi li cc khon tin Cng ty bn

n hn phi thanh ton, thanh ton hoc cn n cc Cng ty cung cp

Account receivable
Tin phi thu

Mt s ci theo di cc s tin phi thu s ghi li cc khon tin khch hng

n hn phi thanh ton, thanh ton hoc cn n Hng ca bn

Airline route map/Airline

rout network
S tuyn bay/mng
ng bay

S bao trm ton b cc khu vc mt hng hng khng bay ti

Airline schedule
Lch bay

Lch trnh cc chuyn bay ca mt hng hng khng c th - s ngy v thi

gian bay, im xut pht, tuyn bay, im dng (qu cnh) v im n

Amendment fee
Ph sa i

Cc mc ph do hng hng khng, i l du lch, Hng l hnh thu ca khch

hng khi khch thay i hnh trnh bay.

ASEAN

Hip hi cc quc gia ng Nam . Cc quc gia thnh vin l: Brunei,

Cambodia, Indonesia, Lao, Malaysia, Myanmar, Philippines, Singapore,
Thailand, Vietnam

Availability
Cn bn

Sn phm vn cha bn ht (v d ch trong mt tour du lch, phng khch

sn vo mt m c th no , ch ngi trn mt chuyn bay c th)

B
Back office
Hu trng

Cc hot ng trong mt Hng l hnh khng lin quan ti quan h mt i

mt vi mt khch hng

Baggage allowance
Lng hnh l cho php

S hnh l ti a m mt hnh khch c th em theo khi lm th tc vo ca

trn mt chuyn bay c th no . Ph thuc vo cc khu vc IATA trn th
gii m ch tiu ny c th c tnh theo s kin hoc s cn (kg).

Boarding pass
Th ln my bay

Cp cho hnh khch i my bay sau khi lm th tc vo ca ti sn bay. Th

ln my bay cung cp cc thng tin chi tit v s gh hnh khch v ca ra
my bay.

Booking file
H s t ch

Yu cu t ch ca khch hng trn h thng t gi ch trn my tnh

(CRS/GDS) ghi li ton b thng tin chi tit v hnh trnh.

Brochure
Ti liu gii thiu

Mt cun sch in nh trong c li gii thiu v nh minh ha v cc im

n v sn phm, c thit k nhm cung cp cho cc khch hng tim nng
cc thng tin v c im v li ch khi s dng sn phm tour du lch ca
Hng du lch v nhm thit lp hot ng bn hng

Bus schedule

Lch cung cp dch v chuyn ch ca mt cng ty xe but s ngy v thi

gian hot ng, im xut pht, tuyn xe chy v im n.
1

Tour Guide: Kleivin Nghiem (^@^)

Chc cc bn lun vui!

Lch chy xe but

gian hot ng, im xut pht, tuyn xe chy v im n.

Business Tourist
Khch du lch l thng gia

Khch du lch ti mt im n vi mc ch kinh doanh bao gm c khch

ti d hi ngh, hi tho, trin lm v cc s kin kinh doanh c bit

C
Cancellation penalty
Pht do hu b

Tin pht mt khch hng phi tr do hu b dch v ca mt Cng ty cung

cp sn phm

Carrier
Hng vn chuyn

Bt k Cng ty cung cp phng tin vn chuyn no, thng hay dng

ch mt hng hng khng

Check-in
Th tc vo ca

Cc th tc cn phi hon tt khi mt khch i my bay ng k ti quy th

tc vo ca hng khng ti sn bay.

Check-in time
Thi gian vo ca

Khong thi gian ti thiu hnh khch phi hon thnh th tc vo ca ti sn

bay

Commission
Hoa hng

Khon tin Hng l hnh du lch tr cho i l du lch

Compensation
Bi thng

Tin tr cho mt khch hng bi hon cho mt dch v khng c thc

hin.

Complimentary
Min ph

Min ph (Ch nhng th/ c min ph, thng hay i km khi mua hng
ha hoc ng k s dng mt dch v no . V d mua mt cun sch gii
thiu thng km mt bn min ph.

Credit card guarantee

m bo bng th tn dng

Mt khch hng c th cho khch sn bit s th tn dng ca mnh nh mt

s m bo s n lu tr. Nu khch hng khng n th khch sn s thu
mt khon ph hy b t th tn dng ca khch hng.

CRS/GDS

H thng t gi ch trn my tnh hoc h thng phn phi ton cu. H

thng c s dng trn ton th gii t ch trn my bay cho hu ht
cc hng hng khng trn th gii.

Customer file
H s khch hng

H s ghi li tt c cc thng tin v khch hng ca Hng l hnh.

D
DBLB

Thut ng khch sn cp ti mt phng i (cho hai ngi mt ging c

to nht (King size) hoc c va (Queen size) c phng tm km theo

Deposit
t cc

Khon tin do Hng l hnh thu ca khch hng m bo khch s ly

ch; hoc khon tin do Hng l hnh tr cho Cng ty cung cp m bo
c ch cho khch hng ca mnh

Destination

Ni m khch s ti
2

Tour Guide: Kleivin Nghiem (^@^)

Chc cc bn lun vui!

im n
Destination Knowledge
Kin thc v im n

L nhng kin thc v im n cn c cung cp cho khch hng

Direct
Trc tip

Mt khch du lch t ch trc tip vi Hng l hnh khng s dng ngi

trung gian nh i l Du lch hoc Mi gii

Distribution
Cung cp

Cc knh thng qua mt khch hng c th t mua cc sn phm ca

Hng l hnh du lch

Documentation
Ti liu giy t

Tt c cc ti liu giy t khch hng cn c thc hin chuyn i. C th

bao gm h chiu, th thc, v my bay, v xe but, v tu ho, phiu lu tr,
phiu vn chuyn (transfer voucher)

Domestic travel
Du lch trong nc

i du lch trong phm vi mt nc

E
E Ticket
V in t

V my bay c mua qua mng. IATA t ra thi hn cho n 2008 tt c

cc v my bay phi c xut theo hnh thc v in t

Educational Tour
Tour du lch tm hiu sn
phm

Chuyn thm mt im n hoc s dng mt dch v ca mt ngi lm

vic trong ngnh du lch, c th i mt mnh hoc theo nhm, c Tng cc
Du lch, Hng l hnh bn s, Hng l hnh v/hoc Cng ty cung cp tip
n; mang ti c hi ln u tin c tri nghim v im n v sn phm

Excursion/promotion airfare
V my bay khuyn mi/h
gi

V my bay gi r hn nhng phi tun theo mt s hn ch. C th l phi

thanh ton trc, kh nng c ch thp, ph thuc vo ma cao im v thp
im, pht nu hu v.

Expatriate resident(s) of
Vietnam
Ngi nc ngoi sinh sng
ti Vit Nam

Mt ngi nc ngoi sinh sng tm thi ti Vit Nam. Thut ng ny bao

gm ton th gia nh (v d) nhng ngi nc ngoi kinh doanh ti Vit
Nam v gia nh hin ti ca anh /c ta nhng ngi cng ang sng ti Vit
Nam trong thi hn hp ng lm vic ca anh ta

F
Familiarisation Visit/Trip
Chuyn i/chuyn thm lm
quen

Chuyn thm mt im n hoc s dng mt dch v ca mt ngi lm

trong ngnh du lch, c th i mt mnh hoc theo nhm, c Tng cc Du
lch, Hng l hnh bn s, Hng l hnh v/hoc cng ty cung cp tip n;
mang ti c hi ln u tin c tri nghim v im n v sn phm

Final payment
Khon thanh ton ln cui

Tng s tin khch hng c yu cu tr cho Hng l hnh sau khi tr i

khon tin t cc trc

Flyer
Ti liu gii thiu

Mt ti liu gii thiu trong ghi cc thng tin m t (v i khi c nh

minh ha) v sn phm v im n ca mt tour du lch; c thit k sao
cho hp dn khch hng

FOC

V min ph; cn gi l complimentary

3

Tour Guide: Kleivin Nghiem (^@^)

Chc cc bn lun vui!

G
Geographic features
c im a l

S hp dn t nhin ca mt t nc: v d ni, sng, bi bin, vnh, o

Gross rate
Gi gp

Gi m khch hng tr mua sn phm hoc dch v

Guide book
Sch hng dn

Sch xut bn gii thiu v im n: v d Lonely Planet

H
High season
Ma ng khch/ cao im

Thi gian cao im i du lch ti mt quc gia c th no ; (v d) khi

im n t c mc hp dn cao nht ca n; v vy l thi gian
ph bin nht n thm; do y l thi gian m gi khch sn v gi v
my bay t nht

I
Inbound Tour Operator
Hng l hnh trong nc

Mt Hng l hnh bn s cc tour trn gi trong mt nc cho nhng khch

hng cc nc khc hoc cho nhng n v t chc tour ni a

Inbound tourism
Nhng ngi i du lch t nc khc ti Vit Nam. Thut ng domestic
inbound
c th m t trng hp mt khch du lch i t TP HCM ra thm
Khch du lch t nc ngoi
H
Ni
v
l khch hng s dng cc sn phm du lch ca im n l H
vo
Ni.
Inclusive tour
Chuyn du lch gi trn gi

Mt chuyn du lch c t chc dnh cho khch bao gm v my bay, ni lu

tr, di chuyn, thm quan

Independent Traveller or
Tourist
Khch l hnh hoc du lch
c lp

Mt khch du lch ch mua v my bay v c th mua mt hoc hai m ngh

u tin ti im n; Mt khch l hnh hoc du lch c lp s lp k hoch
lch trnh trong nc mnh v s t thm phng ngh v tour du lch ni a
sau khi n.

Itinerary component
Thnh phn lch trnh

Cc thnh phn ca mt lch trnh du lch ca khch hng v d ni , chuyn

du lch, v my bay, t ch my bay

Itinerary
Lch trnh

Chng trnh i du lch ca mt tour theo nhm hoc c nhn, bao gm tt c

cc thnh phn t tnh t chuyn bay i cho n chuyn bay v

International tourist
Khch du lch quc t

Mt ngi i ti v ngh li mt nc khc vi thi gian lin tc khng

nhiu hn mt nm vi mc ch ngh ngi, lm n v cc mc ch khc

Tour Guide: Kleivin Nghiem (^@^)

Chc cc bn lun vui!

L
Log on, log off
ng nhp, ng xut

ng k vo lm vic v thot khi chng trnh lm vic trn mt my tnh,

c s dng m s truy cp c bit

Low Season
Ma vng khch

Thi gian t ph bin nht ti mt im n c th no v do thng

thng gi v my bay v khch sn s thp nht

Loyalty programme
Chng trnh khch hng
thng xuyn

Mt chng trnh tng thng cho cc khch hng thng xuyn i li trn
mt hng hng khng hoc mt nhm cc hng hng khng nht nh no ;
hoc thng xuyn lu tr ti mt khch sn hoc mt chui khch sn nht
nh

M
Manifest
Bng k

Danh sch ton b cc khch hng i trong mt nhm (Hng l hnh) hoc
ca cc hnh khch trn mt chuyn bay (hng hng khng)

Mark-up

S tin m mt Hng l hnh hoc mt Hng l hnh bn s du lch nc

ngoi s cng thm vo chi ph sn phm ca Cng ty cung cp c th tr
hoa hng cho cc i l du lch bn cc sn phm tour du lch ca h v
thu c mt bin li nhun cho cng ty ca h

MICE

Hp hnh, Khuyn mi, Hi ngh, Trin lm

N
Nett rate
Gi nett

Gi gp tr i s tin hoa hng

O
Outbound travel
Du lch ra nc ngoi

i t Vit Nam n nc khc ; thut ng domestic outbound c th dng

m t trng hp mt khch du lch t H Ni ti thm TP HCM, v c
th l khch hng tim nng ca i l du lch ti H Ni

Tour Guide: Kleivin Nghiem (^@^)

Chc cc bn lun vui!

Passport
H chiu

Mt loi giy t s dng khi i du lch, yu cu bt buc khi xut nhp cnh
ra nc ngoi

Preferred product
Sn phm c u i

Mt i l du lch c th thu xp vi mt Cng ty cung cp sn phm (v d

Hng l hnh) bn cc dch v ca Cng ty cung cp ny. i li Cng
ty cung cp s tr cho i l du lch mc hoa hng cao hn cho mi giao dch
bn hng.

Product Knowledge
Kin thc v sn phm

Kin thc v qung co bn s cc chuyn du lch, lch bay v gi v cc hng

hng khng, cc cng ty cho thu xe, lu tr ti khch sn

Product Manager
Gim c sn phm

Ngi chu trch nhim xc nh v la chn cc sn phm, dch v v cc

Cng ty cung cp, nhm mc ch a cc sn phm v dch v vo
chng trnh du lch ca mnh.

R
Rail schedule
Lch chy tu

Gi khi hnh v gi n ca tu ho.

Reconfirmation of booking
Xc nhn li vic t ch

Nhiu hng hng khng (bao gm c Hng hng khng Quc gia Vit Nam)
yu cu hnh khch phi gi in thoi v xc nhn vic t ch trn my bay
ca h trc chuyn i. Vic ny phi thc hin 72 ting trc khi chuyn
bay xut pht.

Record Locator
H s t ch

Hay cn gi l Booking File. Thng tin khch hng c ghi vo h thng

CRS/GDS. Mi hnh khch t ch c mt m s t ch duy nht nhn
dng t ch ca khch .

Retail Travel Agency

i l bn l du lch

i din cho Cng ty cung cp cc sn phm du lch v bn cc sn phm ny

cho khch hng nhn hoa hng hoc ph t ch.

Room only
Ch t phng

Mt phng t ti khch sn khng bao gm bt k ba n no.

Tour Guide: Kleivin Nghiem (^@^)

Chc cc bn lun vui!

S
Seasonality
Theo ma

Cc khong thi gian trong nm khi gi phng khch sn v gi v my bay

thay i ph thuc vo ma ng khch v vng khch.

SGLB

Mt phng n trong mt khch sn (dnh cho mt ngi ch mt ging)

vi mt bung tm km theo

Single supplement
Tin thu thm phng n

S tin b sung tnh thm vo gi phng tiu chun cng b m khch sn thu
thm ca mt khch mun s dng mt phng mt mnh. (Gi phng tiu chun
cng b da trn c s hai ngi mt phng)

Source market
Th trng ngun

Nc xut pht ca cc khch du lch n t nc ngoi

Supplier of product
Cng ty cung cp sn
phm

Mt hng hng khng, cng ty cho thu xe, cng ty ng st, hng tu thy,
khch sn, cng ty bo him du lch...

T
Timetable
Lch trnh

Lch cung cp dch v ca mt hng hng khng, tu ho hoc xe but.

Tour Guide: Kleivin Nghiem (^@^)

Chc cc bn lun vui!

Tour Voucher
Phiu dch v du lch

Chng t do mt Hng l hnh bn s, cng ty cho thu xe, khch sn xut ra

v a cho khch hng trc khi bt u hnh trnh. Cng ty cung cp s thu
cc phiu tng ng v thc hin cc dch v theo tho thun.

Tour Wholesaler
Hng l hnh bn s

Mt cng ty thu gom kt hp cc sn phm v dch v du lch vi nhau trong

sn phm tour v bn chng thng qua mt i l bn l du lch th trng
ngun

Transfer
a n

Thng bao gm trong cc chuyn du lch trn gi. Phiu vn chuyn s c

pht cho khch hng mi khi khch cn c a i / n v ti v t sn bay
ti mi thnh ph khch dng chn dc ng.

Travel Advisories
Thng tin cnh bo khch
du lch

Cc cnh bo do cc Chnh ph hoc cc c quan Lin hp Quc nh T chc

Y t th gii a ra v cc ri ro an ninh/ sc khe/ ri ro khi i ti mt im
n hoc quc gia no .

Travel Desk Agent

Nhn vin i l l hnh

Mt ngi lp k hoch t vn/bn hng hoc t vn/du lch. L nhn vin lm

trong mt i l du lch v gip khch hng gii quyt tt c cc yu cu t
ch i du lch v d i ngh, kinh doanh hoc thm bn b v thn nhn

Travel Trade
Kinh doanh l hnh

L mt thut ng chung ni v cc i l bn s v bn l du lch v Hng l

hnh du lch, bao gm c cc Hng l hnh du lch trong nc

Traveller
L khch hoc khch du
lch

Mt ngi i khi ni hc c tr ti mt im n mi v li t nht l mt

m v bt k l do g.

TRPB

Mt phng cho 3 ngi trong khch sn vi mt bung tm km theo. C th c

3 ging n, 2 ging i hoc mt ging c to va (Queen bed) v mt
ging n

TWNB

Phng kp trong khch sn (dnh cho 2 ngi hai ging n) v c mt

phng tm km theo

U
UNWTO

Tn cp nht (2006) ca T chc Du lch Th gii, nhm phn bit vi tn ca

T chc Thng mi Th gii (WTO)

V
Visa
Th thc

Giy t cn c nhp cnh vo mt nc nht nh no

TCDL
Vietnam National
Administration of Tourism

Tng cc Du lch Vit Nam

Voucher
Bin lai

Bin lai l mt giy bin nhn thng qua mt bn th ba (thng l mt i

l du lch hoc hng hng khng) xc nhn khch hng tr tin. Qua vic
chp nhn bin lai Hng l hnh du lch hoc Cng ty cung cp s phi cung
8

Tour Guide: Kleivin Nghiem (^@^)

Chc cc bn lun vui!

chp nhn bin lai Hng l hnh du lch hoc Cng ty cung cp s phi cung
cp mt tp hp cc dch v ghi trn bin lai v gi ha n cho bn th ba
thanh ton.

W
Wholesaler
Hng l hnh bn s

Mt cng ty kt hp cc sn phm v dch v trong cc sn phm tour v bn

chng thng qua cc i l bn l du lch th trng ngun

* Trch dn t gio trnh Tiu chun k nng ngh Du Lch Vit Nam Nghip v
iu hnh tour do Tng cc Du lch Vit Nam phi hp vi U ban Chu u - D n s
VNM/B7-301/IB/97/0234 do EU ti tr.