Selling a Serialized Product and Creating an

Equipment Master Record

Purpose
The customer orders a personal computer. During outbound delivery, serial numbers are
used to determine which individual units of the material are to be delivered to the customer.
IDES uses equipment as the technical reference object for service processing. This means
that you need to create additional equipment data following the outbound delivery to a
customer.

Process Flow
You can find the data for this process under [Page 21].
1. VA01 - Creating a Sales Order for a Serialized Product [Page 22]
2. Creating a Delivery [Page 23]
3. Creating a Billing Document [Page 25]
4. Checking the Sales Document Flow (Optional) [Page 26]
5. IQ08, IQ02 - Creating the Equipment Data [Page 27]
6. Related IDES Processes [Page 29]

Service Management - Spare Part Delivery

Purpose
The customer reports a damaged part on a piece of equipment. The information about the
equipment, customer, and damage is stored in a service notification. The object information
screen displays the structure of the equipment (material number of the spare parts).
A sales order is generated directly from the notification and processed when the spare part
information is entered. When the notification is saved, the sales order is also saved in the
background.

Process Flow
You can find the data for this process under [Page 31].
1. IW54 - Creating a Service Notification and a Spare Parts Order [Page 32]
2. VA01 - Creating a Spare Parts Order [Page 158] Order Type
SPO
3. Creating a Billing Document [Page 159]

Performing a Service Order and Billing

Purpose
In response to a problem notification, a service order is created for the repair of an installed
equipment at the customer site. After completion of the service order, the repair is billed to
the customer.
You can find more information about this process under [Page 37].

Process Flow
You can find the data for this process under [Page 41].
1. Creating the Initial Situation [Page 42]
2. IW54 Entering a Problem Notification and Creating a Service Order [Page 43] Order Type
SM02
3. IW32 -Processing a Service Order [Page 45]
4. IW41 - Confirming a Service Order [Page 47]
5. Creating a Billing Request (Resource-Related Billing) [Page 50]
6. VF01 -Creating a Billing Document [Page 52]
7. IW33- Settling and Completing the Service Order [Page 53]
8. Displaying Line Items in Profitability Analysis [Page 55]
9. Displaying a CS Report in Profitability Analysis [Page 57]