Vonna Wade

1603 Montier Street

Wilkinsburgh, PA 15221
USA
Cell: 412-728-7782
vlwkd@yahoo.com

Home: 412-363-5146
Objective
Skilled Customer Service Specialist seeking to obtain a entry-level position wit
h a growth oriented company.
Skills
Basic computer skills in Word and Excel, knowledge of office equipment, pro-acti
ve, self-motivated, reliable, team player, good communication skills , ability t
o quickly learn new tasks.
Experience
PNC Bank
Loan Servicing Consultant
Pittsburgh, PA, USA
August 2007 - 4 2008
Provided loan payoff quotes to customers and 3rd party vendors. Explained specif
ics of the loan regarding , variable interest rates, terms & conditions of loans
, late fees & penalties, APR & APY percentage rates,payment extensions,and lengt
h of loans to customers and some information to 3rd party companies with authori
zation.. Assisted with taking payments for loans online via telephone. Submitte
d necessary paperwork and fax request to companies to help customers resolve iss
ues with mortgage companies and other lenders that would assist in satisfying th
e loans for the customer. Gave addresses ,locations, hours of operation, for com
panies that required information to be sent via mail. Provided turn around times
to customers and 3rd parties that would allow the company to respond to the wri
tten requests that were submitted and signed by the customers.

Kelly Services
Health Care Representative
Pittsburgh, PA, USA
October 2006 - 2 2007
Provided assistance to customers for health care and employee benefits during o
pen enrollment provided by their employers Assisted with online and telephone en
rollment to meet deadlines. Quoted prices, pay-period deductions , and family el
igibility to customers. Tracked and maintained dates, times, and reasons for cus
tomer calls.

Precision Response Corporation

Telesales Representative
West Mifflin, PA, USA
March 2005 - 10 2006
Opened new accounts and participated in cross selling of services including sale
s, special rates, promotional features & products provided by company.Explained
specifics of calling plans, pricing, terms, and detailed monthly bills for custo
mer accounts. Assisted with credit card payments and deposits amounts to start s
ervices if eligible. Insured customer satisfaction by handling escalated calls a
nd customer complaints in a timely courteous manner. Trained selected groups pro
viding information on various wireless products.
Custom Patio Rooms
Front Desk Receptionist /Scheduler
Pittsburgh, PA, USA
January 2003 - 4 2004
Scheduled appointments for Sales Reps to meet with customers. Taking inbound pho
ne calls regarding showroom dates and times available. Contacted customers to ca
ncel, confirm, or reschedule appointments with company. Faxed and copied paperwo
rk. Made outbound calls to interested candidates who filled out forms to request
information by mail.

Alltemps
Housekeeper
Pittsburgh, PA, USA
April 2004 - 9 2004
Cleaned dorms upon departure and arrival for students. Cleaned walls and windows
, vacuumed floors, discarded trash, wiped furniture. Sanitized restrooms and sho
wers with machine, restocked bathroom products,cleaned mirrors. Mopped hallway f
loors and elevators. Reported inventory of products.

Education
Penn Hills
HS
Pittsburgh, PA Major: USA