Week 3

Construct A Framework for Performance Management

OBJECTIVES
Improve Performance
Sustain Performance
Input to Promotion and Compensation Decisions
Input to Hiring Decisions
Input to Training and Development
Stimulate Motivation
INDICATORS
Reach Targets and Goals
Client and Customers Satisfaction
Surveys, Retention
Attitude and Behaviours, Teamwork and Initiative
Attendance/ Reliability
Peer Appraisals
Self-Appraisal
Positive Contribution
LEVELS
Individual
Team
Organizational
HRM Function
EXPECTATIONS
Orientation
Regular Reinforcement
Job Description
Regular Goal Setting and Revision
Policies Processing
TRAINING & DEVELOPMENT
Tasks
Goal Setting
Coaching
Policies
Teamwork
Communications
Creativity
Conflict Resolution
TIMING

Daily
Weekly
Quarterly
Annually

Sep. 22, 2015