Quy trnh PVHK: cc v tr lm vic ca nhn vin chuyn bay n

(n tu, trc bng chuyn, tranfer...),

Check-in
(Welcome, ngi quy lm th tc, qu kh),
Boarding (x th, ng chn cu thang, ra ngoi A/C), phn bit khch trasit, tranfer .
+ Quy trnh phc v hnh l: s dng th LMT, quy trnh phc v hnh l c bit (AVIH, sng n,
dao ko...)
+ Quy trnh phc v khch c bit: UM, PREG, WCH.....
+ Chnh sch ca cc hng v VJC: c bit lu khch Skyboss ca VJC.
+ V, Giy t ty thn thi trc nghim.
+ PVHK n: lu hnh l khng ngi nhn