You are on page 1of 2

Aigbedo, H., & Parameswaran, R. (2004).

Importance-performance analysis for


improving quality of campus food service. International Journal of Quality and
Reliability Management, 21(8), 876-896. doi:10.1108/02656710410551755
Baltas, G., Argouslidis, P. C., & Skarmeas, D. (2010). The role of customer
factors in multiple store patronage: A cost-benefit approach. Journal of
Retailing, 86(1), 37-50. doi:10.1016/j.jretai.2010.01.005
Curin, S. A., Vosko, J. S., Chan, E. W., & Tsimhoni, O. (2005). Reducing service
time at a busy fast food restaurant on campus. Paper presented at the
Proceedings - Winter Simulation Conference, , 2005 2628-2635.
doi:10.1109/WSC.2005.1574562
Davis, M. M., & Heineke, J. (1998). How disconfirmation, perception and actual
waiting times impact customer satisfaction. International Journal of Service
Industry Management, 9(1), 64-73
El-Said, O. A., & Fathy, E. A. (2015). Assessing university students' satisfaction
with on-campus cafeteria services. Tourism Management Perspectives, 16, 318324. doi:10.1016/j.tmp.2015.09.006
Iqbal, Q., Whitman, L. E., & Malzahn, D. (2012). Reducing customer wait time at
a fast food restaurant on campus. Journal of Foodservice Business Research,
15(4), 319-334. doi:10.1080/15378020.2012.706176
Kim, W. G., Ng, C. Y. N., & Kim, Y. -. (2009). Influence of institutional DINESERV
on customer satisfaction, return intention, and word-of-mouth. International
Journal of Hospitality Management, 28(1), 10-17.
doi:10.1016/j.ijhm.2008.03.005
Muller, C. C. (1999). A simple measure of restaurant efficiency. Cornell Hotel
and Restaurant Administration Quarterly, 40(3), 31-36.
Othman M., Salehuddin N., Karim M. y Ghazali H. (2013). Customers
Satisfaction towards Institutional Foodservices: An Insight into Universities in
the Klang Valley, Malaysia. Journal of Business and Policy Researc.Vol. 8. No. 2.
July 2013 Pp. 1 15
Peng, C., Bilgihan, A., & Kandampully, J. (2015). How do diners make decisions
among casual dining restaurants? an exploratory study of college students.
International Journal of Hospitality and Tourism Administration, 16(1), 1-15.
doi:10.1080/15256480.2015.991985
Roy, D., Bandyopadhyay, A., & Banerjee, P. (2015). A nested semi-open
queuing network model for analyzing dine-in restaurant performance.
Computers and Operations Research, 65, 29-41. doi:10.1016/j.cor.2015.06.006
Yang, C. -. (2014). Study on the interaction between the food and beverage
servicescape and customer waiting experience. Revista Internacional De
Sociologia, 72(Extra 2), 9-22. doi:10.3989/ris.2013.08.03

You might also like