1.

What is the importance to practice Etiquette and Protocol into the business
world?
In the business world these aspects are very important because its define the
education quality of the persons and help to find better commercial
relationships.
2. What is the most important thing you should have in mind when you
introduce someone?
Is important talk him with respect and education, first of all with a cordial
greeting.
3. What information should be provided when introducing someone?
In the business world I should provide my name and position in the company.
4. Why is it important to use performance-related compliments in a business
conversation?
This is important because this is a motivation for the person, and will make that
the person continue with a good perform and want to improve every day more.
5. According to Cynthia, where should the beverages be placed?
In the right side
6. Should a glass of white wine be held by the stem?
White wine glasses are always picked up by the stem and thats very simple
why I want to serve cold and the warmth from your hand would warm up the
wine so you dont want to do that.
7. Why is complaining and criticizing considered bad manners?
Because are considered of bad education and do not contribute to form good
relationships in society.
8. Describe how to politely interrupt someone in a conversation.
9. What is the right way to hand out your business card?
10. Why is it important to find things in common with the people you meet in a
social situation?