NAME:

SUB: MANGERIAL COMMUNICATON

ROLL NO:

SUB. CODE: 2810003

1. The communication used by managers to provide job instructions is ________

communication.
A) Downward

B) lateral C) formal D) directional

2. What step determines whether understanding has been achieved during the communication
process?
A) Decoding

B) feedback C) channel D) encoding

3. The receiver of a communication is most likely to ________ a message.

A) Explain B) reproduce C) reflect D) translate

4. Which of the following is not a barrier to effective communication?

A) Filtering B) silence C) selective perception D) reality

5. Memos, letters, e-mail, fax transmissions, and organizational periodicals represent

examples of ________.
A) Informal communication channels B) formal communication channels
C) written communication
D) technological communication

6. Passive listening means:

A) Hard work

B) Hearing the sound of words

C) Hearing the meaning of words

D) processing the information

7. When making a business introduction between two people, the most important rule to
remember is:
A) Say your own name before introducing the two people.

B) Use the name of the most important person first in the introduction.
C) Repeat the names of the people involved in the introduction twice so theyll remember
each others names and their proper pronunciation of those names.
8. What is the main difference between listening and hearing?
A) There is no difference.
B) Hearing is the physical process of noting sounds, while listening is a meaning-making
activity.
C) Listening uses the brain, while hearing uses the ear.
D) Listening is how you interpret what you hear, while hearing understands the sounds.

9. If you know that an individual operates on an auditory channel and you want to let them
know about an upcoming meeting, what would you say to them?
A) If you look closely, I think youll see the meeting is in the Oak Room.
B) I hear the meetings in the Oak Room. Ive heard it has great acoustics.
C) Im so glad its in the Oak Room. I love the woodwork there.

10. The five processes of listening in an academic context are:

A) Hearing, interpreting, conceptualising, remembering and responding.
B) Listening, perceiving, interpreting, responding and remembering.
C) Attending, perceiving, interpreting, remembering and responding.
D) Attending, interpreting, talking, reading and writing.