M T CNG VIC V TR NHN VIN KINH DOANH

I. Thng tin chung:

V tr: Nhn vin kinh doanh
B phn: Kinh doanh
Ngi qun l trc tip:...................................
II. Mc tiu cng vic:
Trc tip thc hin hot ng bn hng d n trc tip ca cng ty.
III. Nhim v c th:
1. Duy tr nhng quan h kinh doanh hin c, nhn n t hng; thit lp nhng nhng mi
quan h kinh doanh mi bng vic lp k hoch v t chc lch cng tc hng ngy i vi
nhng quan h kinh doanh hin c hay nhng quan h kinh doanh tim nng khc.
2. Lp k hoch cng tc tun, thng trnh Trng knh bn hng duyt. Thc hin theo k
hoch c duyt.
3. Hiu r v thuc tnh nng, bao b, gi, u nhc im ca sn phm, sn phm tng t, sn
phm ca i th cnh tranh.
4. Nm c quy trnh tip xc khch hng, quy trnh x l khiu ni thng tin, quy trnh nhn
v gii quyt thng tin khch hng, ghi nhn y theo cc biu mu ca cc quy trnh ny.
5. Tip xc khch hng v ghi nhn ton b cc thng tin ca khch hng trong bo co tip xc
khch hng. Bo co ni dung tip xc khch hng trong ngy cho Trng nhm kinh doanh.
6. Ln d tho hp ng sau khi khch hng ng c bn, chuyn cho Trng nhm bn
hng xin kin v cc iu khon hp ng. Lp th tc k kt hp ng, lu bn copy hp
ng, chuyn bn chnh cho Trng nhm gi, mt bn chnh cho phng k ton gi.
7. Trc tip thc hin, c thc thc hin hp ng, bao gm cc th tc giao hng, xut ho
n, cng khch hng kim tra cht lng sn phm giao.
8. Nhn v x l cc khiu ni ca khch hng v cht lng sn phm, thi gian giao hng.

9. Theo di qu trnh thanh l hp ng, h tr phng k ton c thc cng n, ch xong trch
nhim khi khch hng thanh ton xong.
10. Giao dch, tm hiu nhu cu ca khch hng. Tm kim khch hng tim nng.
11. Cp nht kin thc cng vic qua vic, c cc sch bo v kinh doanh v tip th; duy tr cc
mi quan h khch hng.
12. Pht trin vic kinh doanh a bn c giao ph.
13. Chm sc khch hng v bn hng theo lch trnh nh.
IV. Tiu chun:
1. Trnh Cao ng tr ln chuyn ngnh Qun tr kinh doanh, Kinh t thng mi, Marketting.
2. S dng thnh tho vi tnh vn phng, cc phn mm lin quan n cng vic, lm vic c
lp.
3. Nhit tnh, nng ng, c lp, nhy bn.
4. Thc y kinh doanh, k nng giao tip.
5. Kinh nghim kinh doanh t nht 1 nm tr ln.

M T CNG VIC V TR NHN VIN MARKETNG

I. Thng tin chung:
V tr: NV Marketing
B phn: Kinh doanh
Ngi qun l trc tip: Gim c Kinh doanh
II. Mc tiu cng vic:
Thc hin cc chng trnh marketing c duyt. Qung b a danh ting Cty v sn phm
c nhiu ngi bit n.
III. Nhim v c th:
1. Nghin cu sn phm ca cng ty v cc i th cnh tranh khc.
2. Nghin cu nhu cu ngi tiu dng v cc dng sn phm.
3. Pht trin th trng cho cc sn phm mi theo k hoch c giao.
4. Tham gia hun luyn cc tnh nng sn phm cho i din bn hng, nhn vin bn hng, tham
gia cc hot ng marketing khc
5. H tr cc hot ng Marketing bng cch son tho, nh dng, v bo co cc thng tin v
ti liu.
6. Tng hp cc bo co v nh gi ngi tiu dng bng cch san tho, tp hp, nh dng v
tm tt thng tin, th, v trnh by.
7. Cp nht thng tin i th bng cch nhp d liu t doanh s cc chng loi sn phm bng
cch san tho, tp hp, nh dng v tm tt thng tin, th, v trnh by; phn pht cc bo
co
8. H tr cc phn trnh by bn hng bng cch tp hp cc bo gi, ngh, cc on phim,
cc slide trnh by, th nghim sn phm v sch gii thiu v tnh nng sn phm; son tho cc
phn tch i th v khch hng.
9. Chun b cc th t v catal bng cch nh dng ni dung v hnh nh; sp xp vic in n v
cc ph trn gi Internet.

10. Duy tr th vin marketing bng cch kim tra v cung cp thm sch bo.
11. Cung cp thng tin nghin cu v theo di Marketing bng cch thu thp, phn tch, v tng
kt d liu v xu hng.
12. t c cc mc tiu marketing v ca t chc bng cch t c cc kt qu lin quan
theo yu cu, theo cc k hoch marketing, chng trnh qung co khuyn mi.
13. Thu thp thng tin v khch hng, nhu cu khch hng, kh nng khch hng
14. Thu thp v x l thng tin v cc i th cnh tranh
IV. Tiu chun:
1. Nam/N, t 22 n 30 tui, sc kho tt.
2. Trnh : i hc Kinh t/ Ngoi thng/ Marketing.
3. S dng tt ting Anh, tin hc vn phng.
4. C kinh nghim t nht 1 nm v tr tng t.

M T CNG VIC V TR NV CHM SC KHCH HNG

I/ Thng tin chung:
V tr:

Thi gian lm vic:

B phn:
Qun l trc tip:
II/ Mc ch cng vic
Qun l ton b hot ng chm sc khch hng ca cng ty.
III/ Nhim v c th:
1. Xy dng cc knh thng tin khch hng c th tip can d dng cc thng tin v cng ty,
tnh nng sn phm, gi c , phng thc thanh ton
2. u mi nhn mi thng tin v khiu ni ca khch hng, a ra phng hng x l, trnh
Trng phng bn hng xin kin, tho lun ti cuc hp giao ban.
3. Phi hp vi phng marketing thc hin cc chng trnh qung co khuyn mi, phn tch
k nhng li ch ca khch hng khi nhn c, quy trnh th tc nhn nhm pht huy cao
nht hiu qu ca k hoch marketing theo mc tiu ra.
4. Ln k hoch thm hi khch hng VIP, khch hng mua s, khch hng thng xuyn ca
cng ty. T chc thc hin, kim tra, gim st v iu chnh k hoch. Ghi nhn kin ca
khch hng ci tin cng vic.
5. Ch ng lp k hoch tng qu cho khch trong cc dp l, tt, ngy khai trng, ngy thnh
lp ca khch hng (phi hp vi tng knh bn hng t chc thc hin).
6. Theo di k hoch bo hnh sn phm, kim tra k hoch bo hnh, hot ng bo hnh, hot
ng bo tr sa cha nm c mc tho mn ca cng ty vi hot ng ny.

7. T chc thc hin o lng mc tho mn ca khch hng 2 ln/nm. Bo co kt qu Trng

phng bn hng, tm hiu nguyn nhn gy ra cc nh gi khng tt, ch a t ca khch
hng, xut gii php ci tin.
8. Ton b hoat ng chm sc khch hng phi lp thnh cc quy trnh, lin tc tm cc bin
php ci tin lin tc cc hot ng chm sc khch hng ca cng ty.
9. Lp k hoch ngn sch chm sc khch hng hng nm trnh Trng phng bn hng xem
xt v xut BG thng qua. T chc thc hin theo ngn sch chm sc khch hng.
IV/ Tiu chun:
1. Tt nghip i hc kinh t, kinh doanh.
2. C kh nng giao tip tt
3. Kh nng qun l nhn vin.
4. Ting anh thnh tho.
5. Vi tnh vn phng.
6. Kinh nghim t nht 3 nm chm sc khch hng hoc nhn vin kinh doanh, i din
thong mi, 1 nm v tr tng ng.

M T CNG VIC V TR TRNG PHNG KINH DOANH

1. Trch nhim :
Qun tr i ng nhn vin kinh doanh, tuyn dng nhn vin kinh doanh, tin hnh hun
luyn i ng nhn vin kinh doanh tr thnh i din thong mi ca cng ty. Thc hin cc
nhim v qun l i vi i ng nhn vin kinh doanh.
m bo mc tiu doanh thu theo ch tiu c giao, giao ch tiu cho nhn vin kinh
doanh. Thit lp k hoch thc hin mc tiu v trin khai cho nhn vin kinh doanh.
Phn loi khch hng theo tiu ch khch hng mua s. Thit lp phng php tip cn
tng loi khch hng v o to cho nhn vin.
Tham d nhng hi tho v bn hng, tham d nhng cuc hp v bn hng c t chc
trong vng, t chc nhng cuc hi ngh khch hng, trng by, trin lm, tham d kha o to,
tr li nhng bn cu hi trc nghim lin quan n nghip v bn hng.
Bo co nhng thng tin phn hi li cho cp trn, thu nhn nhng thng tin phn hi t
pha khch hng, cng vi cp trn x l thng tin, c nhng bn tin thng mi, thu thp v
bo co nhng thng tin thng mi.
Tm thm i din bn hng mi, o to cho i din bn hng mi, cng i cng tc i
din bn hng mi, gip cng ty xy dng k hoch hot ng bn hng.
Tip i khch hng: Mi khch hng n tra, gii kht, n ti, n tic, chi golf, cu c,
nh tennis
-

Cng tc xa Qua m trn ng i cng tc xa

Pht hin khch hng tim nng. Trc tip giao dch vi khch hng gii thiu v bn
sn phm. Thc hin cc cng vic lin quan n hp ng v thanh l. Thu thp thng tin v
khch hng v th trng xy dng c s d liu cho phng. Chm sc khch hng v tm
kim khch hng tm nng.
Tip th: Pht trin vic kinh doanh mi, S boThu nhp v nh gi thng tin v cnh
tranh, v khch hng v th trng, Bn hng bng cch tip xc trc tip, T mnh bn hng cho
khch hng, Gi in thoi bn hng cng vi c nhn vin cho hng.
Ti chnh: Lp k hoch d ton ngn qu trnh Gim c bn hng xem xt. Thc hin
theo k hoch ngn qu ca cng ty.

Dch v sn phm Kim tra thit b, lun hin din trong thi gian sa cha thit b, gim
st vic lp t, tm hiu thm v sn phm bng vic theo di k tht vin thc hin vic bo
tr my mc, t mua thm thit b ph tng, hng dn cch vn hnh my an ton v nhng
thao tc cn thit khi my gp s c.
Theo di qu trnh tip xc khch hng ca tng nhn vin kinh doanh, tng hp cc bo
co tip xc, a ra cc hng khc phc, ci tin phng php tip xc v hun luyn li cho
nhn vin.
Lp k hoch hot ng ca c knh, xt duyt k hoch lm vic ca tng nhn vin kinh
doanh i vi cng tc thng, cng tc tun.
Xem xt cc hp ng bn s t nhn vin kinh doanh, kim tra kh nng thc hin, bo
co Trng phng bn hng c kin trnh ban gim c duyt hp ng bn hng. Trng
hp hp ng c duyt th t chc thc hin (giao cho nhn vin bn hng t chc thc hin),
theo di kim tra vic thc hin hp ng, thanh l hp ng.
2.

Quyn hn:

xut tuyn dng, k lut, khen thng, nng lng, iu ng, cp pho nhn vin trc
thuc.
-

C quyn tip nhn v iu ng nhn s trong phm vi knh bn hng.

3. Bo co u quyn: Bo co cng vic trc tip cho Trng phng bn hng, vng mt th u
quyn li cho nhn vin trc thuc.
4. Tiu chun cng vic:
-

Tt nghip i hc qun tr kinh doanh / marketing

qua cng tc thc tin qun l b phn kinh doanh trong 4 nm tr ln, c t nht 1
nm kinh nghim v tr tng ng.
-

c hiu v giao tip thng thng bng ting Anh.

S dng thnh tho vi tnh.

M T CNG VIC V TR GIM C KINH DOANH

I/ Thng tin chung:
V tr
B phn
Qun l trc tip

Thi gian lm vic

II/ Mc ch cng vic

Xy dng, qun l v pht trin hot ng bn hng ca cng ty./.
III/ Nhim v c th:
1.

Lp v t chc trin khai k hoch kinh doanh ca Cng ty

2.

T chc thu thp, phn tch, nh gi thng tin th trng v a ra xut, kin ngh

3.

Thc hin chnh sch kinh doanh ca Cng ty

4.

Ph duyt v kim sot cc hp ng bn hng cp Cng ty theo quy nh ca Cng ty

5.

Trin khai cc hot ng h tr khch hng

6. Chu trch nhim trong hot ng SXKD trc Ban Tng Gim c v cc c quan qun l
Nh Nc khc
7. Qun l cc hot ng kinh doanh ca Cng ty m bo tun th ng theo quy nh ca
Cng ty v Lut php Vit Nam
8.

Ph duyt phng n kinh doanh ca nhm

9.

Xy dng, pht trin v qun l chui cng ty bn l

10. o to nhn vin m bo cung cp ngun nhn lc cho chui cng ty bn l trong
phm vi ph trch
11. Xy dng v pht trin dch v khch hng
12. Xy dng hnh nh v tc phong chuyn nghip cho Cng ty bn l; Ln k hoch bn hng
nh k nm/qu/thng chui Cng ty
13. m bo s ph hp cc hot ng ca Cng ty vi h thng cht lng

14. T chc vic Xc nh v trin khai cc hnh ng KPPN

15. T chc x l khiu ni khch hng cp Cng ty
16. T chc tuyn dng v o to cc v tr, cc cn b nhn vin ca Cng ty.
17. nh gi nhn vin di quyn
18. Thu thp, ph duyt cc ch tiu cht lng lin quan
19. Bo co v hot ng kinh doanh ca Cng ty cho Ban Tng Gim c
IV/ Tiu chun:
Phm cht c nhn

Yu cu

Trnh hc vn
Trnh chuyn mn
Trnh ngoi ng
Kinh nghim thc t

i hc
Bch khoa, kinh t, ngoi thng, lut
S dng c ting Anh
C kinh nghim lm vic 2 nm ti v tr tng ng. Hiu bit sn
phm. C k nng qun l
Nhit tnh, chm ch, cn thn, nhanh nhn

Yu cu khc

M T CNG VIC GIM C MARKETING

1. Trch nhim:
-

Hoch nh chin lc kinh doanh v tip th ca Cng Ty.

Thit lp ngn sch marketing, trnh Gim c duyt. Chu trch nhim trong phm vi
ngn sch c giao, c quyn duyt thu chi trong phm vi ngn sch c giao.
Xy dng k hoch, gii php v t chc thc hin cc Mc tiu Chnh sch ca Cng ty
i vi hot ng kinh doanh v tip th.
Gip G cng ty vic iu hnh v qun l mi hot ng tip th ca Cng ty mt
cch hiu qua; bo m cc ngun lc cho kinh doanh.
Xy dng v ch o thc hin cc chng trnh nghin cu & pht trin, hun luyn
o to v ng dng KHKT trong hot ng kinh doanh.
Phi hp vi Gim c Sn xut xy dng chnh sch c th i vi Khch hng ca
Cng ty; Thc hin qun l v duy tr mi quan h gn b cng nh chm sc khch hng.
Xc nh cc yu cu ca Khch hng v p ng cc yu cu ny ; ng thi m bo
ton b t chc nhn thc cc yu cu mi ca Khch hng v sn phm, dch v ca Cng ty.
Bo co vi Gim c cng ty nh k mi thng mt ln v tnh hnh thc hin nhim v
v khi cn thit phi kp thi thnh th kin G., bo m khng hot ng kinh doanh nh
tr v thit hi.
-

Bo co tng kt hot ng thuc phm vi trch nhim theo Ti Kho Cng Ty.

Phi hp cng tc cht ch cng vi cc thnh vin Ban Gim c Cng ty, v lm vic
su st thc t i vi hot ng ca cc n v kinh doanh v cc b phn di quyn ; m
bo mc tiu chung ca Cty t kt qu ti u.
Chu trch nhim mi hot ng ca phng marketing. Qun l ton b nhn vin phng
markeing.
-

Thc hin cc cng vic c y quyn khi Gim c vng mt.

2.Quyn hn :

K duyt cc vn bn , k hoch kinh doanh; nhng quy nh, quyt nh v iu hnh,

qun l v x l trong hot ng kinh doanh thuc phm vi chuyn mn.
Xem xt v ph duyt Chi tiu ti chnh trong hot ng iu hnh kinh doanh trn c s
k hoch v nh mc kinh t c TG ph duyt cho tng i tng theo nguyn tc m
bo cht lng v hiu qu hot ng.
Yu cu cc G hay Ph trch cc n v kinh doanh, cc Trng Phng, Ban lin quan
thc hin Mc tiu, Chnh sch kinh doanh ca Cty v nhim v k hoch c Gim c ph
duyt. ng thi, yu cu h bo co hot ng nh k v t xut khi cn thit .
-

K duyt cc bo co tnh hnh thc hin nhim v thuc phm vi trch nhim.

Quyn k cho ngh vic, php, k lut, khen thng, ln lng vi nhn vin phng
marketing (i vi TP marketing l quyn xut vi G cng ty).
3

Bo co u quyn:

Bo co cng vic cho Gim c cng ty.

U quyn cng vic cho Trng phng marketing.

Tiu chun:

Trnh vn ho: Tt nghip i hc tr ln.

Trnh chuyn mn: c o to v qun l KTKT nhim v c giao, trnh chnh

tr trung cp tr ln . C kin thc su rng v nng lc thc tin v qun tr v iu hnh DN v
cc lnh vc nghip v ph trch. Thng hiu h thng lut kinh t hin hnh v c kin thc
php l tng qut.
K nng: C nng lc v uy tn t chc, lnh o v iu hnh. Xy dng v t chc thc
hin phng n chin lc cc k hoch trung hn, ngn hn pht trin doanh nghip thuc lnh
vc chuyn mn ph trch. Xy dng v ban hnh cc quy ch, son tho ti liu, vn bn hnh
chnh qun tr iu hnh doanh nghip. Ch huy, iu khin, kim sot qu trnh hot ng ca
doanh nghip. Tham gia xy dng, p dng, duy tr v ci tin h thng m bo cht lng sn
phm ca doanh nghip. Tng kt v nh gi cht lng hot ng ca doanh nghip. Nghin
cu ng dng cng trnh i mi h thng qun l v pht trin doanh nghip. Ni v vit thng
tho t nht 1 ngoi ng. Ngoi giao v ng x tt.
Kinh nghim: C qu trnh kinh nghim qun l doanh nghip t 3 nm tr ln. c thi
gian hot ng lnh vc chuyn mn chnh t 5 nm tr ln.