1.

) Incident Management Group Reassignment

2.) Identification - Request Check
3.) Incident Management - Incident updates after closure
4.) Incident Management - State Transitions
5.) Incident Management - Major Incident checkbox (Alerts)
6.) Hierarchic Escalation (when SLA hits 75% )
7.) Functional escalation Reassignment
8.) Pending Customer State Value rules
9.) Incident Management - Contact Type Values
10.)
Major Incident - Major Incident checkbox visibility(major_incident_user
role)
11.)
Incident Management - Location of Incident
12.)
Incident Metrics
13.)
Notifications Subscription
14.)
Closure - Resolution confirmation
15.)
Functional escalation Assignment
16.)
Response and Resolution SLA
17.)
Resolution and Recovery - Validate initial categorization
18.)
Major Incident - Copy Work Notes and Actions Taken