Qun tr nhn s

Bin tp bi:
Bi Hong Li

Qun tr nhn s
Bin tp bi:
Bi Hong Li
Cc tc gi:
Bi Hong Li

Phin bn trc tuyn:

http://voer.edu.vn/c/79fe7a18

MC LC
1. Tng qut
1.1. Tng qut v qun tr nhn s
1.2. Mi trng qun tr ti nguyn nhn s
1.3. Phn tch cng vic
2. Hoch nh, Tuyn m, Tuyn chn nhn vin
2.1. Hoch nh, Tuyn m, Tuyn chn nhn vin
2.2. Tuyn m nhn vin
2.3. Tuyn chn nhn vin
3. Pht trin ti nguyn nhn s
3.1. Pht trin ti nguyn nhn s
3.2. o to v pht trin
3.3. nh gi thnh tch cng tc
4. Lng bng v i ng
4.1. Lng bng v i ng
4.2. Phc li v i ng khc
5. Giao t nhn s
Tham gia ng gp

1/69

Tng qut
Tng qut v qun tr nhn s
Tng qut
i cng v Qun Tr Nhn S
im xut pht
Cp Qun Tr Nhn S cha trang b kin thc v nhng nhm hng li
ch (c ng, khch hng, nhn vin, chnh quyn, on th)
Thiu phi hp gia cc chc nng trong Qun Tr Nhn S
Thiu phi hp gia cp qun tr v nhn vin ng dng Qun Tr Nhn S
Thnh qu cha nh gi khch quan

Bn bt qun tr nhn s
Gii hng trong iu hnh qun l
Trng b phn p dng phng thc Qun Tr Nhn S theo ch o ca lnh
o, khng to c nh hng hu thun
Qun tr trc tuyn kim lun iu hnh nhn s, trng b phn ch b sung
thiu st
Trng b phn l i tc chin lc, thnh vin ca ban lnh o. Trng b
phn i din cho ton th nhn vin trong doanh nghip trc tip lm vic vi
ban lnh o nhm thit k, kim nghim v ng dng nhng m hnh qun tr
nhn s vo chin lc pht trin ca doanh nghip.
C m thc Qun Tr Nhn S th thiu kho nghim chi tit c kho nghim chi tit th
thiu m thc -,nh nghin cu th thiu: tng th, hi nhp, so snh a vn ho
M hnh tun hon quan im tng th nh hng vin cnh QTNS

2/69

nh ngha
QTNN l s phi hp mt cch tng th cc hot ng hoch nh, tuyn m, tuyn
chn, duy tr, pht trin, ng vin v to iu kin thun li cho ti nguyn nhn s
thng qua t chc, nhm t c mc tiu chin lc v nh hng vin cnh ca t
chc.
Ti nguyn nhn s l tt c mi c nhn tham gia bt c hot ng no
T chc c th ln nh n gin hay phc tp, l chnh tr hay tranh c
Qun tr nhn s hin din khp mi phng ban
Mc tiu QTNS
Qun tr nhn s nhm ph v

Khch hng: QTNS nh hng th trng

C ng: QTNS nh hng li nhun
Nhn vin: QTNS nh hng nhn bn
Mi trng: QTNS nh hng sinh thi

nh hng theo tm nhn chin lc, ti nguyn nhn vin v chc nng
nhn s
phc v nhn vin th nh qun tr gip nhn vin t mc tiu c nhn ca h, c
o lng bng s tho mn cng vic (mc cm thy tch cc hay tiu cc vi cng
3/69

vic). Th hin bi s gn b tch cc. Cung cp cho h mi trng lm vic tt, v

chnh bn thn cng vic.
Nh qun tr phi ch khi nim cht lng cuc i lm vic, cht lng cuc sng
ton din, ch khng phi ch ni h lm vic
Chc nng phng nhn s

Gim c nhn s m nhn chc nng hoch nh, t chc, lnh o, kim sot ca b
phn ring mnh theo tuyn nhm ph v cc b phn khc hon thnh mc tiu nhn
s.
Nhim v v trch nhim ca gim c nhn s
Ch rng cc cng ty c chnh sch v chin lc khc nhau
Bn cht cng vic
Trnh v tay ngh c trnh hc vn, o to v c kinh nghim. C nhn
kinh t l ti thiu, c nhn tm l hc. Tuy nhin cn c MBA theo xu hng
thng tin my tnh. Kh nng truyn thng, phn tch gii, kin nhn i ph
xung t, mu thun, kh nng iu hng khi c sc p. Cng bng, thuyt
phc v kin thc v computer.
Vai tr
Chnh sch: ra, bo m thc thi chnh sch trong ton t chc, c kh nng gii
quyt kh khn C vn: cho cp qun tr khc.
Dch v: cung cp dch v nh tuyn dng, o to, phc li cho b phn khc
Kim tra: gim st cc b phn khc th hin cc chnh sch, chng trnh v nhn s.

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C cu t chc (cng ty ln)

Ph tng gim c ti nguyn nhn s (cp cao)
Gim c tuyn dng gim c lng bng gim c o to pht trin gim c
an ton lao ng gim c quan h lao ng nhn s (trung cp)
Cc chuyn vin (nhn vin ti nguyn nhn s)
Xu hng nh hng
Xu hng v thch
Thng tin, gio dc lm cho trnh cao, lm cho chuyn mn cao, kin thc,
k nng thay i dn n gi tr, thi thay i. Anh hng n quyn hn,
tho mn, hi lng ca nhn vin.
Gi tr sng thay i xem vic lm l phn tng th trong phong cch sng,
phng tin hon thnh mc tiu, mc ch sng c nhn
Cc nc pht trin my mc lm vic thay nn nng sut thp, chn vic
Nn Stress gia tng lm nh hng cht lng sng lm vic
Khuynh hng chuyn ng, ti b tr trong cng vic ang thnh hnh nhm
chng nhm chn gi l a dng ho cng vic
Trch nhim x hi c cao
i hi ca nhn vin
iu kin v vic lm
Lm vic an ton Khng bun chn Tuyn dng n nh
Lm vic m nhn vin s dng c kh nng th c ca mnh
Khung cnh lm vic thch hp Vt cht hp l
Quyn li Lng bng

Tn trng phm gi con ngi c cm thy mnh quan trng

Tho mn iu khin ca cp trn v lm vic vi ngi khc
c cp trn lng nghe Tham d v nh hng trc tip quyt nh
c bit cp trn mong i iu g qua cng tc ca mnh
Thnh tch phi nh gi khch quan - Khng thin v
Lng cng bng Phc li hp l Tr theo s ng gp

C hi thng tin
C hi k nng mi Thng thng bnh ng
5/69

 o to pht trin Cp trn nhn bit thnh tch qu kh

Ci thin mc sng - Cng vic c tng lai
o c trong qun tr nhn s
Kin thc Cng bng

6/69

Mi trng qun tr ti nguyn nhn s

Tng qut mi trng
Theo quan im vn nng (qun tr l tt c) nh qun tr chu trch nhim trc tip v
s thnh cng ca t chc. Thnh cng ca hun lun vin c chia s qua vinh quang
chin thng. Khi c mu thun bt k no th hun lun vin l ch cho mi tn cng
kch, nh vy a v h ph thuc vo s chin thng.
HLV l ngi thit thi khi thnh cng ngi ta nh gi khng ht nh hng, khi tht
bi h l ngi duy nht gnh chu. R rng h l nh qun tr khng phi l thnh v
h b nh hng bi nhiu yu t mi trng.
Theo quan im biu tng th nh qun tr nh hng hn ch n kt qun ca t
chc bi v c nhiu yu t mi trng
Mi trng l: Khng kh vn ho ca t chc - Mi trng tng qut kinh t, chnh
tr, x hi, khoa hc k thut Mi trng c th (bn cng ty vi m v tc v: khch
hng, i th, cung ng, lao ng, chnh quyn)
To bu khng kh vn ho ca t chc: a ra cc chun mc hin thi Nu ln
cc hng i mi Thit lp cc chun mc mi Xc nh d bit gia cc loi chun
mc (khon cch vn ho) Lp y khon cch.
Nhng yu t nh hng n qun tr nhn s
Thay i nhn thc v gi tr
Nhn vin to ngha cho cuc sng Tho mn nhu cu c nhn gia tng
i hi v t do c nhn gia tng
Thay i trong mi trng kinh t
Ton cu ho v kinh t Cnh tranh trn ton cu quyt lit
Nhn loi c thc cao v thi gian
Thay i trong mi trng lao ng
T l nhn vin n gia tng Trnh hc vn gia tng
Tay ngh gia tng V hu tr

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Thay i trong mi trng cng ngh

Cng ngh pht trin mnh Gi cng ngh h Chu k sn phm ngn
T duy, cht lng, sng to qun tr c i hi hnh ng cao.
Nhc im cc doanh nghp khng thnh cng

Trong t chc c b tranh ginh quyn lc chnh tr ni b khng

Bu khng kh tin tng ln nhau gia cc tng lp
S lng cng cc cp di nh th no, ti sao
Doanh nghip c mt vin cnh tng th khng hay ch b phn k hoch trung
ng

u im cc doanh nghp thnh cng

Thnh vin lnh o lm gng, lnh o u t

Bu kh tin tng ln nhau gia cc tng lp
C cu t chc mang hnh thc phi hp
DN c vin cnh tng th, nht tr gia cc nhm, khch hng, c ng v mi
trng c tham gia gp . Lin kt cc c kt ng gp

8/69

Mi trng theo quan im QTNS

Mi trng qun tr nhn s

A> Bn ngoi
Khung cnh kinh t
Chu k kinh t Chu k kinh doanh. Trong suy thoi Cc cng ty M dng
Vit kiu vo Lm vic trong thi gian ngn 3 thng ri cho ngh khai thc
c. Bi theo lut ti M 3 thng phi cho vo bin ch hoc cho ngh vic,
tc h lm th gim chi ph.
Dn s lc - lng lao ng
Dng c khoa hc dn s vo phn tch
Thng k trong cc ngnh ngh
Lut l nh nc
Lut lao ng tc ng mnh nht
9/69

Vn ho x hi
ng cp, mc thang gi tr vi pht trin trong ngoi t chc
Chun mc. Chng ta thy bu khng kh t nhin hc tp ca sinh vin M
S thay i gi tr vn ho l thch thc thay i thi lm vic, ngh ngi
gy ra thch cho nh qun tr
S thay i v li sng trong x hi nh hng n cu trc trong x hi.
i th cnh tranh
Ch chnh sch gi nhn vin, ci tin mi trng lm vic, phc li
Ti sao nhn vin gii ra i? PR ca t chc nh th no thu ht
Khoa hc k thut
c im khoa hc k thut ngy nay
Sp xp lc lng d tha nu coputer tr gip chn hn
Khch hng
Thng ng vua ng ch
Chnh quyn v on th
S lao ng Thng binh x hi Hi
Bn trong
S mng mc tiu ca cng ty
Hiu nh hng n cc b phn Cc b phn da vo nh hng cho b phn
mnh nh th no
Chnh sch chin lc ca cng ty
Chnh sch ch nam hng dn hay gii thch cn nhc, nh hng n hnh x
ca cc cp qun tr nh th no. Vn rc ri cc cp gii quyt nh th no
gia cc cp. Cc chnh sch nh hng:
* Ni lm vic an ton khuyn khch lm vic tr lng i ng cho nng sut cao
v phm v lng u tin cu xt a v trong cng ty nu h chng t c

10/69

Bu khng kh vn ho ca cng ty
Vn ho ch v h thng gi tr c chia s, cc iu ti k cc iu trn trng.
Chng cho bit thnh vin phi hnh ng nh th no vi cc thnh vin bn
trong v bn ngoi, n iu khin c x ca thnh vin mnh.
Mi t chc iu c h thng khun mu gi tr, cc biu tng, nghi thc,
huyn thoi v thc tin pht trin theo thi gian
Trong cng ty h thng gi tr, cc nim tin, thi quen c chia s trong phm
vi mt t chc, tc ng cc cu trc chnh quy to ra chun mc hnh vi.
Quyt nh c thc hin hai chiu, tin tng gia cc cp, b mt khng bao
trm, nhn vin c khuyn khch sng to gii quyt vn .
Truyn thng ng vin Phong cch lnh o ?
C ng Cng on
C ng khng iu hnh nhng gy nh hng trong hi ng qun tr cng
ty, h c quyn chp vn lnh o.
cc nc t bn cng on l mt lc lng i ph mnh, h c cp cng
on t c s n trung ng, h s nh cng nu kt qu ti vi h

Xy dng bu khng kh vn ho DN
Vn ho DN l phong tc, tp qun, nghi thc, cc gi tr c chia s to thnh chun
mc hnh vi chi phi hnh vi ng x ca nhn vin
C nt c th c bit, mt hnh lang phong cch lm vic, ng x, linh hn ca doanh
nghip, tim thc ca t chc v iu khin mi quan h.
Theo nh hng vin cnh v tin tng nhau

C tinh thn cu tin, ci m nh hng ton cu: tm nhn bao qut

Tt c cc nhn vin u cm nhn c ngha ca s ng gp ca mnh
Qu trnh a ra quyt nh theo hng nht tr gia lnh o v nhn vin
Tin cy, lng nghe, gp ln nhau cng xy dng pht trin
Ph hp vi n v, hng n tng n v trong t chc
Thng xuyn thay i ph hp vi mi trng bn trong v bn ngoi
Ph hp bn trong: vin cnh c cu t chc phong cch lnh o

Mang tnh phi hp

T chc lin kt gm cc thnh vin c c kinh doanh
C cu t chc c tnh cch tp th p ng nhu cu tm l nhm v c nhn
ngha l a ra c ngha tp th v c nhn trong mt t chc
11/69

 Thc hin mt mc t chc cao thu ht c nh hng nhng thnh vin

cc cp tham d
S lng ti thiu cp lnh o, mc tin tng ti a v phn quyn
Thc hin quan im ph hp bng cch hng v hiu qu v thit k c cu
linh hot thch ng nhanh vi nhng thay i bn ngoi.
Nh vy trong tng lai gn ngy cng thch ng vi cc doanh nghip quy m hoc
lin kt

12/69

Phn tch cng vic

nh ngha
Cng vic: mt s cng tc c th phi hon thnh nu t chc mun t mc tiu
Phn tch cng vic: l mt tin trnh xc nh mt cch c h thng cc nhim v v
cc k nng cn thit thc hin cc cng vic trong mt t chc
Nhn vin thc hin nhng cng tc g? Khi no hon tt?
Cng vic thc hin u? Lm cng vic nh th no?
Ti sao phi thc hin cng vic ? Cn tiu chun no thc hin
M t v ghi li c th mc tiu cng vic, cc nhim v v hot ng ca n, cc iu
kin hon thnh cng vic, cc k nng, kin thc v thi cn thit hon thnh
cng vic. N gip nh qun tr nhn thy bao qut v cng vic. Thu thp tch t
trong thc t t ln u tin, c thm cng vic mi hay thay i do hu qu

Li im ca phn tch cng vic

Bo m thnh cng trong vic sp xp, thuyn chuyn, thng thng

Loi b bt bnh ng v mc lng thng qua nhim v v cng vic
To kch thch lao ng qua vic sp xp cc mc thng thng
Tit kim thi gian, sc lc qua vic tiu chun ho cng vic t gip nh
qun tr c c s lm k hoch v phn chi thi biu cng tc
Gim bt s ngi cn thay th do thiu hiu bit v cng vic trnh
To c s cp qun tr v nhn vin hiu nhau nhiu hn

13/69

Cc phng php phn tch cng vic

Bng cu hi: gi cho nhn vin, nhn vin cng nhn phi m t nhim v,
mc ch, khi lng hoc s sn phm cng vic. Thi gian x l khng c,
cng nhn khng in vo chi tit
Quan st: cng vic i hi k nng, nu lm vic tr c th khng
Phng vn: phng vn c nhn, qun c ly thm thng tin h, v kim tra
li h khai c ng khng. C th phng vn nhm nhn vin sau nhm
qun c
Ghi chp li trong nht k: yu cu cng nhn ghi li m t hot ng hng
ngy, nh vo phng php ny bit cng nhn phng i tm quan trng
ca cng vic trong cc phng php trc
Bng danh sch kim tra: danh sch cc mc lin quan n cng vic, nhng
ngi qun tr trc tip cng nhn kim tra
Phi hp cc phng php: nhm mc ch phn tch chnh xc
Phng php khc: phng php khc, d kin, quy nh ca chnh ph
Tin trnh phn tch cng vic
Nghin cu k s ca t chc, ni chuyn vi cc c nhn quen thuc vi cng vic
, gii thiu v gii thch l do, to mi tin tng khng lm tr tr cng vic

M t cng vic
L mt ti liu cung cp thng tin lin quan n cc cng tc c th, cc nhim v v
trch nhim ca cng vic. c m t lit k chnh xc, xc tch nhng iu m cng

14/69

nhn vin phi thc hin. Lm ci g, lm th no, v cc iu kim m cc nhim v

c thc thi

Cc nhim v ch yu phi hon thnh

T l thi gian cho mi nhim v
Cc tiu chun hon thnh cng vic
iu kin, ni lm vic, ri ro c th sy ra
S ngi lm vi tng cng vic, mi quan h tng trnh, bo co
My mc v thit b thc hin cng vic

Bn m t cng vic
Tn cng ty:
Chc v
Phng/ b phn:..
Ni lm vic.
Bo co cho..
Mc ch cng vic..
Phm vi cng vic
Nhim v v trchnhim.
Tiu chun
Mc phn u..

M t tiu chun cng vic

L bng trnh by cc iu kin, tiu chun ti thiu c th chp nhn c m mt
ngi cn phi c hon thnh mt cng vic nht nh no . Trnh hc vn, kinh
nghim, nhn cch v kh nng th lc.
D kin tng qut: b phn no, tn cng vic, cc tuyn quyn hn, trch nhim
Bn cht cng vic: hnh chnh, c kh, hay giao tip. Ngoi tri, cc, bn? Mi tng
quan vi cc cng vic khc bit bn cht quan trng khng?
Tr lng: phng php no? Bao nhiu? Ph thng, chia li, ph cp, ph tr
15/69

iu khon hun luyn: u, bao nhiu lu, cch thc hin hun luyn
C hi thng thng: l do, tuyn, thi hn thng thng
Cc tiu chun ca nhn vin: da vo tng loi cng vic: trnh hc vn, chuyn
mn, k nng kinh nghim, gii tnh, c tnh c nhn, khung tui, tr thng
minh, nhanh, sc mnh, chnh xc, trung thc, phn on, kh nng lnh o t m , thn
trng, trch nhim, ri ro (cho im v a vo ma trn)
Sau khi phn tch xong:
Kim tra li cc kt lun ca mnh cho cp trn, nh gi tnh chnh xc hu
dng. Phn tch cng vic ch ph khng cao, kh nng cng tc cao
Tho ra bn m t tiu chun cng vic, nh gi cng vic tnh lng.

16/69

Hoch nh, Tuyn m, Tuyn chn nhn

vin
Hoch nh, Tuyn m, Tuyn chn nhn vin
Hoch nh ti nguyn nhn s
Lm th no ng ngi, ng vic, ng lc tho mn cc mc tiu?

Tng qut
nh ngha: l mt tin trnh trin khai thc hin, cc k hoch cc chng trnh nhm
m bo c quan c ng s lng, ng ngi, b tr ng ni ng lc v ng ch
Hoch nh: l tin liu, tin on, d bo nhng bin thin phng nga ri
ro trong tng lai.
Xu hng lu di: l d bo nhu cu i vi sn phm hay nhn s ca mt t
chc trn nm nm
Bin thin theo chu k: l mt s bin ng m chng ta c th tin on
c mt cch hp l v tuyn xu hng xy ra trong giai on hn 1 nm
(chnh tr, chin tranh, kinh t, nhu cu)
Bin thin theo ma: l nhng thay i c th tin on c mt cch hp l
thng xy ra trong giai on mt nm (bnh trung thu, ging sinh)
Bin thin ngu nhin: nhng thay i khng theo m hnh no c
Tin trnh hoch nh ti nguyn nhn s
Nghin cu k chin lc ca t chc, tham gia son tho chin lc ton c quan l
mt li th. Hoch nh tng b phn v ton c quan

17/69

Bc trong hnh trn

18/69

Bc mt: ra v d bo nhu cu
Ngoi nhu cu sn phm dch v d phng doanh thu, khi lng p ng cn

S ngi thay th d kin cht lng v nhn cch ca nhn vin

Nhng quyt nh nng cp sn phm dch v thm nhp th trng mi
Nhng thay i v khoa hc k thut, qun tr l tng nng sut
Ngun ti chnh c sn

D bo nhu cu ti nguyn nhn s

D bo kh nng sn c v ti nguyn nhn s
Cung cp phng tin tnh ton bao nhiu v loi cng nhn vin no, ngun cung cp
nhn s ly t u, trong c quan hun luyn co kh nng cho tng lai
Cng ty nh th bit kh nng ca nhn vin. Ln th sao? Cn qun tr h s khoa hc,
bit r nhn vin khng phi l chuyn d dng
H thng h s thng v h s thuyn chuyn

S sp xp li nhn lc

19/69

Cho thy kh nng hon thnh cng tc hin nay, kh nng thng tin vi v tr quan
trng, lm th h s cho mi chc v thnh tch hin ti, tim nng tng lai thng tin,
cn o to mi ng c vin
H thng thng tin my tnh
Phi vi tnh ho thng tin bng cc phn mm, khi cn g tn vo v my tnh cho kh
nng ca nhn vin .
- M s kinh nghim trong cng vic: b m t kinh nghim, chc danh, m s, ngy
sinh, m t cc cng vic hin ti, trc, tng lai
- Kin thc sn xut Ngoi ng S thch ngh Thnh tch cng tc
- Kinh nghim Trnh hc vn Cc kho o to
Bc 2: ra chnh sch
Chnh sch Th tc K hoch c th
Ap dng chnh sch c hay i mi, d tha, thiu th sao? Nhn vin cn c chnh sch
c th g? Ngn sch trnh phi ph hp cho ban gim c ph chun
Bc 3: Thc hin cc k hoch
Khim dng nhn vin: thiu nhn vin theo kh nng, thuyn chuyn ng kh nng
v tim nng ca h, thng ging chc, thiu hn phi tuyn m
- Thuyn chuyn: l do thuyn chuyn, i u, p ng nhu cu nhn vin? Nhm chn
khng vui khi lm v tr ? Nhu cu sn xut hay b phn khc
- Thng chc: nh vo thng tin c nhn, h s nhn vin, v iu kin vn ho?
- Ging chc: khc trn hay t nh, phc tp, kh khn
- Tuyn m tuyn chn: xem sau
Thng d nhn vin: hn ch tuyn dng gim gi lao ng cho v hu sm gin
th cho ngh tm thi
Bc 4: Kim tra v nh gi: Sau rt kinh nghim

20/69

Cc phng php d bo
Phn tch xu hng: (Trend analysis) phn tch lgic qua cui k mi nm
Phn tch t sut nhn qu: T xut gia mt s nguyn nhn no vi cng nhn
cn phi c t c. Tam sut chn hn (nng sut c gi nguyn)
Phn tch tng quan: Tm mi tng quan gia hai bin s. VD: hot ng kinh
doanh so vi tuyn dng. C th d bo hot ng kinh doanh v nhu cu nhn s tng
i chnh xc. a ln th tng bin ng vi mc sau v ng qua theo xu
hng t d on.
S dng my tnh: Nhp lng v phn mm s cho kt qu. Ph thuc vo mc
ca phn mm thit k nh th no
Phn on ca cp qun tr: Quan trng, nhy cm, c phn on
K thut Delphi: Cng ty Rand. Tn km

a cho cc nhm chuyn vin bng vn lc yu cu h cho bit gii php

Np li cho ban t chc
Thu thp li v hiu chnh v a ra bn vn lc gi tip cho chuyn vin
Tip tc cho n khi t nht tr

Ngoi ra cn c d bo t khi im ln, cp i trnh ln, m phng trong

Computer. Sau khi xong nh qun tr tin hnh tuyn m nhn vin chng 5

21/69

Tuyn m nhn vin

Tin trnh tuyn m
Tuyn m nhn vin l mt tin trnh thu ht nhng ngi c kh nng t nhiu ngun
khc nhau n ng k, np n tm vic lm.
Tng qut
Tuyn m nhn vin l mt qu trnh phc tp, phng nhn s nhn phiu yu cu tuyn
m, trong phiu c chc danh cng vic, tn b phn v ngy thng lm vic. Phng
nhn s s i chiu vi bn m t cng vic xt xem cng nhn vin sp tuyn cn hi
iu kin trnh no, tip l hin nay trong cng ty c nhn vin hi iu khng
hay phi tuyn m t bn ngoi. Ch n tn km.
Hoch nh ti nguyn nhn s, tm cc gii php khc sau i n tuyn m, dng
cc phng php ni b xt ngun ni b hay dng cc phng php bn ngoi
xt ngun bn ngoi v cui cng i n cc nhn c tuyn m ch rng tt c quy
trnh nu nm trong mi trng bn ngoi v bn trong.
Tm gii php khc
V yu t tn km nn c th tm gii php khc thch hp hn, cc chi ph nghin cu,
phng vn, cng ty mi gii, phn cng li, o to li.
Gi ph tri
Cc cng ty dt may, thc phm vo ma th thu mn thm khng cn ph hp nn
h khuyn khch cng nhn lm thm gi, nu h tuyn vo nhu cu sn xut tr li bnh
thng th kh lng cho nhn vin ngh vic.
Yu t chng t phi xem xt l thi gian lm thm khng qu nhiu, nu th cng nhn
mt v chng ta tr lng tri cao hn lng chnh thc, mc sng cao s quen vi h
sau ny tr li thu nhp thp h khng cn lm vic tt
Hp ng gia cng
K hp ng vi cc hng khch sn xut cho mnh nu thun li
Mn nhn vin hng khc

22/69

t p dng hnh thc ny, cc cng ty nh th cn c ch cc ngnh cng nghip th

khng, cc nn kinh t tin tin cn c cng ty cung ng lao ng tm thi. Nhng
thng cng nhn lm vic khng tt, nng lc khng cao
Nhn vin tm thi
Thch hp cho khim dnh nhn cng theo ma, bin thin t xut, ngu nhin. Tuyn
nhn vin tm thi nn trnh nhng ng tit sy ra sau ny nn ni r

Tuyn m nhn vin

Ngun ni b
Phc tp, p dng cho thuyn chuyn, cng ty c th nim yt ch trng v thng tin
trong ton cng ty. Ghi r ch lm cn trng, th tc cn thit phi lm ng k, cc
tiu chun, lng bng sc kho, quyn li. Tm li mi ng k ch cn trng
Da vo h s lu tr cc nh qun tr d tm ngi thch hp, c th t chc trc
nghim phng vn tuyn chn chnh xc hn
Yu t thi gian l ni bt trng tuyn m nay, hng n thng tin cho nhn vin
trong ni b
Li im l nhn vin thy thng tin, nn h gn b lm vic tch cc hn, nh gi kh
nng h chnh xc hn, h l ngi quen thuc nn ho nhp vo cng ty nhanh gim
o to v chi ph.
Ngun bn ngoi
Ngun tuyn m
Bn b nhn vin: cng nhn vin trong t chc thng bit r bn b, h gii thiu
cng ty c cht lng, h thch h mun bn b vo lm chung. C th thin v v nh
hng khng tt, cn gii thch trch nhim ngi gii thiu, ch u tin khi bng im
vi ngun khc.
Nhn vin c: chng ta thng coi r nhng ngi ny bi nhiu l do, nhng phi xem
xt li h trong iu kin no? Khi h tr v c th l nhn vin lm nhit tnh, nng
ng v trung thc hn. Cc nhn vin khc trong cng ty c th xem thng v h c
th ri khi no h mun

23/69

ng vin t np n xin vic: Thng tin ng bo hay phng tin khc ca cng ty
cc ng c vin ny t np, cn c khi ng c vin n tm vic c khi khng ng bo
ngun ny ta cng ch .
Nhn vin hng khc: Tuyn dng nhn vin c sn tay ngh l mt phng php ph
bin nht, t chi ph o to li, khng tp s. Cng c nhng quan im tuyn t cng
ty i th l khng o c v cp cc nhn vin, sy ra cnh tranh v c th b tr
a. Nht bn xem yu t thm nin cn M th vic lo lng y
Cc trng i hc v cao ng: l ngun nhn lc quan trng, d o to vng ln
v cc sng kin. C nhiu cng ty ti tr hc bng n u trc
Ngi tht nghip: chng ta xem ti sao h li tht nghip khai thc
Ngi lm ngh t do: k thut v chuyn mn h cao
Phng php tuyn m
Qung co, n trng, c quan lao ng, nhn vin gii thiu, tham gia ngy hi vic
lm, thng qua cc nh qun tr, cc hip hi chuyn nghip theo ngnh ngh
Qung co: trn phng tin bo ch, tn km, gi c cao, khi sch ti tay bn th gi c
lc hu ri. Cc nc pht trin th c nhiu t bo min ph pht ni cng cng, t tin
cc nht bo ni ting. Cng l ngun nhn vin tr tui, p dng khi phng php
khc tn km. Tnh trng nhu cu khan him ti cng ty cng c th dn n nhn vin
lm vic km, mng internet cng ang thnh hnh.
C chuyn vin tuyn m n cc trng: thng gi l ngy hi vic lm, cc i
hc c trung tm h tr sinh vin, sinh vin c t vn, trang b k nng, c bo tp
ch m t chi tit, sinh vin cn tm ti liu khc y. Trung tm cn hng dn trc
nghim, vit n.
Cc trng to iu kin d dng cho cc cng ty c ngi phng vn

24/69

C quan tuyn dng: C quan t tuyn k hn cng, tuyn nhn vin vn phng tt
hn, Vit Nam gi r hn nhng vn tn km.
Thu chuyn gia tuyn m: thu chuyn gia tuyn theo hp ng tng v vic
Sinh vin thc tp: Vit Nam thc tp khng c lng n mt ba cm l may ri,
sinh vin ny p ng kh nng v t cch lm vic khng?
Nh nhn vin gii thiu
ng vin t np n
Hng sn tm cp qun tr
Dch v d kin l lch: Ti y lu tr cc nhn vin ang tm vic

25/69

Tuyn chn nhn vin

nhhng ca yu t mi trng
Mi trng bn trong
Khng n gin phi da vo khoa hc nh hng chin lc vin cnh. Tuyn m l
tp trung ng c vin li, cn tuyn chn l xem trong s ng c vin ai l ngi
iu kin lm vic cho cng ty.
Phm cht ca nhn vin l quan trng, tu theo yu t thi gian v ti chnh xem
xt, tuyn la th phi c thi gian, trnh , sc lc v ti chnh. Nh qun tr cn loi
phm cht g? Loi cng vic i hi yu t nhn cch no quan trng nht. Ngi b
loi khng xu nhng h khng ph hp vi cng vic.
Bu khng kh vn ho cng ty quan trng n cho php c tuyn c ngi nng ng,
tham vng, thng minh v sng to.
Cng on cng c th ph ng
Mi trng bn ngoi
Xem chng 2

Tiu chun tuyn chn nhn vin

D trn chin lc s dng nhn s, nh hng vin cnh ca cng ty, v bu khng
kh vn ho cng ty.
Cc tiu chun thuc v k nng:

Kh nng c nhn:
Tnh hiu hc Tnh c gng Lim chnh Kh nng chu ng
Kh nng giao t:
26/69

Vai tr chnh ngi hng dn Vai tr ph ngi h tr

Kh nng x giao Tnh lc quan thc t
Kh nng lnh o:
Kh nng a ra mc tiu Kh nng gii quyt vn
Kh nng lm gng Kh nng qun tr ngun ti nguyn
Kh nng chuyn mn:
Tri thc chuyn mn Mua bn gii
Nhanh tr C ci nh tng qut

Pht ho qu trnh tuyn chn nhn vin

Trc khi tuyn m cc cng ty chun b rt k, m t chi tit (chun b)

Gia on chnh thc
Xt h s xin vic
Nu mu cng ty thit k th cng tt nh gi k hn, thng tin ng c vin in vo
c so snh vi bn m t cng vic xem cc tiu chun ph hp hay khng, so snh
nhim v, trch nhim, chc v trong qu kh. Mu n ch tin on mt s im
mt s chc v no thi. C th s dng cc trng s ng gi c thng tin ng
c vin in vo khon trng, sau nh gi nh lng. K thut phn tch hi quy
ton hc, chng bn

27/69

Cc cng ty nc ngoi th pht cc mu n sau khi qua vng s b ti ngay khi

phng vn s b hoc c th v nh in v em np.
C cng ty ph vn, phn tch d kin v coi tng s.
Xt h s xin vic t ph tn, khng cn nhiu ngi, thi gian ngn.
Sau khi hon tt chng ta cho im v xp theo hn
Trc nghim
Tit kim c chi ph lao ng nh tuyn c ng c vin c nng sut lm vic cao.
Nu lp trnh v trc nghim trn my tnh th nng sut lao ng tng cao.

Tin on ng c vin thnh cng trong cng vic mc no

Khm ph ti nng c khi ng c vin khng bit
Kt qu cao hn phng vn, thnh kin, khuynh hng ca ng c vin
Gip cng ty tm c sc thi c bit c tnh, nng khiu tim n
Tm ng c vin vo chung mt lnh vc khng d bit nhiu
Tit kim chi ph v c nng sut lm vic cao

Mc ch trc nghim

Gim chi ph hun luyn, o to ph hp nng khiu

Gim thiu ri ro do nng lc ca nhn vin
Rt ngn thi gian tp s thng thng hp l
Giao vic ng kh nng gim b vic khng thch hp

Gii hn ca phng php trc nghim

Cn phi hoch nh chnh xc v to ra hiu nng cao, v hiu l do p dng v thc.
Chuyn vin trc nghim cn bit, v yu cu:

Vn cng ty Tnh hnh v cch iu hnh ca ch huy

Khung cnh cng ty Mi tng quan cc nhm lm vic trong cng ty
Nhng d kin lin quan n chc v cng ty ang tuyn
C chng ch chuyn mn chng minh l thuyt v thc hnh
Hiu con ngi kh vng chc C uy tn thanh danh
Tnh tnh ph hp cng vic

Cui cng trc nghim cng ch c tnh tng i m thi ch chnh xc

Phng php trc nghim

28/69

Bt vn trc nghim Khu vn trc nghim My trc nghim Dng c

Phn loi trc nghim
Kin thc tng qut: Bao hm nhiu lnh vc kinh t, a l, s, gio dc,
trit, ton vn, khoa hc khc, ngh thut.
Trc nghim tm l: Quan trng, bit tm sinh l, bn cht ngi. C th trc
nghim c nhn sau nhm
Trc nghim tr thng minh: C in, tm hiu c suy lun, tui tc hiu bit
nn ch c gi tr tng i m thi. IQ=tui tinh thn/tui tht (%)
Trc nghim v c tnh: Nguyn nhn tht bi ca ng c vin khi lm vic
bt ngun t c tnh th nguy him.
Trc nghim nng khiu v kh nng chuyn mn: Nng khiu t bm sinh,
chuyn mn t thc tin
Trc nghim v kh nng vn dng u c vo c bp: o lng sc mnh
s kho lo phi hp tay chn.
Trc nghim kh nng nhn thc: Phng php o lng kh nng hc hi,
la chn ng c vin ch c kinh nghim
Trc nghim s thch nghi nghip: Cho bit kh nng tho mn ngh nghip.
So snh s thch c nhn vi nhng ngi thnh cng cng vic
Cc loi trc nghim s dng thuc: nc pht trin, trc nghim bng
thuc v hin tng
Cc loi trc nghim chuyn mn: Dng cho cng vic c th, hiu qu tin
cy v c gi tr
Nhn xt: khng c gi tr tuyt i, tu vo bn cht khch quan, bin son. Phi bit
mc ch, lnh v g mnh tm hiu, c sn hay sng to, kt qu thc nghim phi khch
quan. Gi tr trc nghim phi ch cha c bi no t 100% c.
Phng vn s b
Sau khi xem xt h s s b, ng c vin thi trc nghim th mi ng c
vin n phng vn. Yu t tm l, t nh, cc xc th hin r ng c vin
Tip vin phi ci m, vui v, gy thin ch, gii thch hng dn, am tng, c
kin thc tng qut v cng ty, c t cch, giao tip, p, gn gng
Giai on s khi loi ng c vin khng yu cu, hi ngay v c nhn
v kin thc, kinh nghim theo nhu cu cng ty
Cc ng c vin t ra c trnh v kinh nghim khng phi lnh vc cng ty
ang cn th cn tm gi li khng loi ngay xem xt

29/69

Phng vn su
L phng php thng dnh nht trong t chc, ch la tng ng c vin mt thch hp,
p dng rng ri cc phng php hu hiu phng vn
Mc ch: i su vo chuyn mn. S b: Cung cp cho ng c vin y thng tin
v cng ty, v thng tin lin quan n ng c vin. Tri li cng ty mun kim tra li
d kin m ng c vin cung cp, b tc ti liu cn thiu chng minh trung thc.
Trong tng lai c th gp nhau nu ng c vin khng u, ng c vin c sc
vi cng vic sau ny khng, nh gi trc tip sc thi bn ngoi v nh gi ti nng,
thng minh, ch, ngh lc, thch nghi, phn on, suy lun
Ai ph trch phng vn: Tu thuc vo cng vic chc vu
Gim c trng phng nhn vin nhn s: Phng vn cc ng c vin c chc v
tng i cao, v ng ta bit nhiu v cng ty, bit nghip v chuyn mn, cc cc nhn
iu hnh khc cung cp thng tin ng ta phng vn tt hn.
Tng gim c: i vi chc v cao quan trng, v nhng ngi ny sau ny trc tip
lm vic vi gim c, cc chc v khc ng ta ch tham gia v quyt nh
V ch huy trc tip ng c vin: V ng ta hiu r cn tuyn lai ng c vin no, bit
r ng c vin no thch hp, v k thut nhn xt chnh xc hn, v tm l ng ta c
trch nhim thc hin v duy tr mi lin h v ng c vin.
Chuyn vin phng vn: Cc cng ty thng o to, hun luyn ng c vin phng
vn chuyn nghip, rt ta nhng im chnh yu cn phi bit, din dch ph hp chng
minh trnh nhm ln i n nhn xt ng c vin khch quan hn
Vai tr ca phng vn
Chun b: ng c vin phi chun b tm l, tinh thn, giy t. Ph vn vin th phi
ghi ra nhng im thc mc ca mnh v h s ca ng c vin hi, chun b vt
dng phc v cho phng vn.
Khng kh bui phng vn: Hai chiu, ng c vin cn n thm d tm hiu cng ty,
iu kin lm vic ca cng ty. Phng vn vin c khi trnh thp hn ng vin nn
hi d gy kh chu, Ngc li th c cu hi qu cao gy s cho ng vin. Do phi
thoi mi, ph vn vin to c hi cho ng vin hi, khng nn tip trong phng lm
vic, khng nn ghi ch nhiu, c th cng nhau gii khc, dnh thi gian tt cho bui
phng vn, to khung cnh, thng cm v hng dn
c cu hi: Cc im cn ch . Mc tiu phng vn, hiu r lnh vc phng vn, c
cu hi chnh xc ngn gn, to cho ng vin c c hi trnh by y , iu hng
30/69

khi dn ng vin khng trch n cu tr li. S kin l g, ti sao sy ra, u,

nh th no, lc no, hu qu.
Ngh nghip: Chc v trc y, lm sao xin c vic , cch x s vi cp
trn, cng cp, cp di. Mt vi chi tit lin h n ch huy ca ng c vin
phi khch quan, l do ngh vic ch c
C s cng vic: Tm quan trng ca nhng c s m ng c vin tng lm
vic, phng php lm vic c s ny, nhng sn phm dch v cung ng ca
cng ty c, nhng u im khuyt im ca c s , chnh sch ca c s ,
ti sao ng c vin mun thay i ch lm, c s no gip ng c vin bit v
mun lm vic ti cng ty, kin ng vin v cng ty.
Trnh hc vn: Thch mn no, l do. Ght, l do. Lm thm cng vic g
khi cn i hc. Tng lm hi vin hi no chc v, l do gia nhp. thi hnh
ngha v qun s, ti sao, l do khc. Tham gia kho tu nghip, hun luyn hm
th khng. Ai i th hc ph, s thch c nhn.
Nhn sinh quan: Theo ui mc ch cuc sng, lm g t mc ch .
Theo ng vin thnh cng cuc i cn c c tnh no. Nhng g kch thch
v li cun ng c vin nht nh thin cm, kh khn, s hi, tin, ganh t, u
tranh, t m, mo him. Cm ngh ng c vin v ch c. Quan nim th no
v vai tr ca mnh i vi cp i. Lm th no iu khin v hng dn
cp i. C khi no ngi khch tm n ng c vin tm s, hay ng c vin
tm s vi ngi khc. ng vin c dp no phn xt ngi khc khng.
nhn xt ng c vin d vo tiu chun, nguyn tc, phng php no. Dng
trc gic hay suy lun nhn xt. C kh nng nhn xt ngi ngay bui gp
y tin, phng php no, nguyn tc no. C khi no kim sot hnh vi ca
chnh mnh khng, bng cch no. Ngh nghip no ng c vin cho l thch
hp nht vi mnh, nhng cha chc cng vic ng vin ang xin ph hp v s
sng. Nhiu bn khng, giao tip gp kh khn g. K nhng thnh cng v tht
bi ca i mnh. Mua chu khng, tn dng nh th no. Quan nim ca mnh
v v ch huy m mnh thch nht. Nhng yu t no khin cho t chc thnh
cng.
Thi gian phng vn: Loi b ng vin km sau 15-20 pht, ng vin gii th tng
40-45 pht, khng nn ko di thi gian phng vn
Phn loi phng vn: C nhiu loi, c bn c hai.
Phng vn theo mu: Da vo cu hi c sn, ng dng trong cng vic c
th, thi gian hn hp. Tin on ng c vin thnh cng trong lnh vc no
. Da vo mu khm ph gi tr tin tc, d kin kh chnh xc. Bit ng
vin s lm c g v c th lm c g. Gim thiu trnh sai lm nh gi
ng vin.

31/69

 Phng vn khng theo mu: Tm hiu su hn cc vn khng th tr li,

min cng, t i, an ninh Trng hp ny phi hi gin tip hi xung quanh
nhng im . ng vin c th v tnh cung cp d kin cn thit. Dng
nhng cu hi tip theo bit su hn. Cho ng vin t do tr li sau
ngt li v hi dn dp nh: ri chuyn g sy ra, nh th no, hon cnh lc
, lm sao anh gii quyt, gii quyt theo chiu hng no, hp l khng theo
anh, cm tng ca anh ngay by gi vi hin tng nh th. y l loi
phng vn phc tp, t nh, phi c nng khiu, kho lo, kinh nghim. C th
so snh vi cc ti liu lin quan n ng c vin
Phng php phng vn

Phng vn hi ng: Tn km, thng chc v cn l qun tr

Phng vn cng thng: Trnh v nghip v chuyn mn cao
Phng vn m t hnh vi: ng vin a ra v d v h gii quyt
Phng vn c nhn, nhm: Mt mt, mt nhm, nhm mt

Nhng ngh thc tin

Nn lm: Cho ng vin bit chc v, bn lun v chc v ny. Cho tip xc
vi nhn vin ang m trch vi chc v ang tuyn. Cho ng vin tham quan
cng ty, c th lp phc trnh nhn nh anh ta. Nn p dng phng php
nhm. Trnh by s qua vic v iu kin lm vic. C th cho xem sn phm
ang sn xut. Trnh by thc trng ca cng ty. Vn phc tp phi gp sau
ny. Trnh by s kin, cho ng vin ph bnh gii thch. To tng quan bnh
ng hai ngi, sau ny ng vin c th chc cao hn, to c hi din t ca
ng vin
Nn trnh: Thiu mc tiu. Phn on sm. Trn p. Cho im bnh qun ch
ngha. Anh hng ho nhong bn ngoi ng vin. Cu hi ni dung khng c
nh. Thin kin. Thiu o to v phng vn. Khng ch trong ngn ng li
ni. Khng nn so snh vi ngi khc. Khng cho mnh l nhn vt quan
trng. Khng to cm tng lc quan v quyn li ng vin. Khng che y
thc trng.
Su tra l lch
Xem l lch v nghe ngi th ba ni v ng vin ( tam nhn), Vit Nam kh
v.?
Khm sc kho
S dng phiu im

32/69

Li: Ghi nh chi tit, r, khng nhm ln ng c vin khc. C th hoquan nim phng
vn. Phn tch trnh thi ng vin. Phn on, nh gi v ng vin chnh xc. Kt lun
chnh xc khch quan hn.
Hi: Khng c mc ch xc nh v bn th ca ng vin. Ch ng nh v th trong
nhm. Khng trung thc tuyt i nu khng quen s dng. Son cn khuyt im. Mi
loi th khc nhau cho tng cng vic.

Phi c ma trn v cc gia on tuyn chn vi s ng vin tham d, loi,

u
Ma trn chn v lnh o vi cc tiu chun cn thit, cc bn trc tip
tham gia nh gi, v nh gi
Phiu im:

33/69

Pht trin ti nguyn nhn s

Pht trin ti nguyn nhn s
Hi nhp vo mi trng lm vic
Mc ch chng trnh
H c nhn vo nn h l thnh vin mi, mi v mi nn cn lm gim cng thng.
Lm nhn vin mi d thch ng vi t chc: C th cng vic ra sao? Lm nh th
no? Cc qun c trc tip qun tr nhn vin . Lm cho nhn vin v ng nghip
cho hi m rng bn tay, trng hp ny d mu thun. Gip hi nhp vi tp th. C
ngi thm nin hng dn, ch ngh vic nhiu giai on ny. Nhn vin khng
thch khc, mu thun khc, nhiu
Cung cp thng tin lin quan n cng vic v k vng: Tm l nhn vin mun bit
cp trn k vng g ni h hon thnh cng vic, thnh tch v tiu chun honh thnh
cng vic.
Gim bt sai li v tit kin thi gian: Cung cp thng tin cn thit, nhn vin bt tay
vo lm vic gim thi gian cho hai bn khng cn thit.
To mt n tng thun li: Mt tnh cm, tip n t t, cm gic ban u tan bin,
hnh nh p v cng ty c to ra.
Cc giai on ca chng trnh
Bi bn chnh quy nghi thc hay khng tu thuc vo cng ty, cng vic
Giai on mt: Tng qut chng trnh
ti:
Tng qut v cng ty

Li cho
Lch s, tng trng, xu hng, mc ch, u tin, kh khn cng ty
Truyn thng, phong tc, chun mc tiu chun cng ty
Sn phm, dch v, khch hng
Chc nng nhim v hin nay ca t chc

34/69

Tin trnh lm ra sn phm dch v n khc hng

Phm vi cc hot ng khc nhau
C cu t chc cng ty, chi nhnh
Ban lnh o, mi tng quan tp th v k vng

Tm tc chnh sch ch yu v th tc
Tu vo cng ty
Lng bng
Mc lng thang lng gi ph tri tin ngh l i ca lnh lng
nh th no
La chn mua sn phn h hng nh th no, tr ph ra sao khu tr lng
Tin ng trc tin vay t qu tn dng tin hon li cho cng tc ph
Phc li
Bo him y t nhn th bi thng ngh l ngh h ngh php (tr
cp)
K hoch hu bng c hi o to ti chc t vn Cngtin gii tr XH
khc
An ton v phng nga tai nn
Y t cu thng Th dc gii tr An ton lao ng Tng trnh v ri ro
Phng nga kim tra ho hon Th tc chng trnh tai nn S dng ru
ma tu
Tng quan gia cng nhn v cng on
Thi k v iu kin duyt xt tuyn dng phn cng ti phn cng thng
thng
Tp s o to ti ch tng trnh m, i lm tr quyn hn trch nhim
cng nhn
Quyn hn trch nhim qun tr mi quan h qun c trng ca c cu t
chc NV
iu khon hp ng/chnh sch cng ty kim sot hon thnh cng vic
k lut
Khin trch - th tc khiu ni ht hng tuyn dng xem xt h s nhn
vin
Truyn thng: knh, ng truyn chia s v sinh bo h lao ng nh
bc

35/69

 Mang , vt dng ra khi cng ty x l thng tin n

C s vt cht
i tham quan c s vt cht cngtin cc khu v khng c n ung li
ra vo
u xe khu vc hn ch ch cu thng phng v sinh dng c trang
thit b
Cc vn kinh t
Chi ph do h hng chi ph do trm cp - bin t li nhun
Chi ph lao ng chi ph dng c chi ph do vn mt, chm tr, tai nn.
Cm mang theo tiu chun quc t c thm

Tng qut v cng ty

Mc ch, trit l, s t chc, bng m t cng vic

Tuyn dng v pht trin

Tuyn dng, phn cng phn loi nhn vin, thuyn chuyn, gim, ht hn lm vic, o
to pht trin

Hon thnh cng vic

Hin din, gi lm vic, ph tri, nh gi hon thnh cng vic

Lng bng
Chnh sch, tin lng

Phc li
Cc ngh, bo him, tr cp, phc li, khc

Sc kho an ton
Tin nghi, dch v y t, ma tu, ru, v sinh, an ton, n b

36/69

Trung tm ti nguyn x hi
T vn, dch v, chng trnh

Tng quan nhn s

Trit l, dch v, gii quyt chnh sch

a dng lc lng lao ng

Ch trng chnh sch
Cc chng trnh dch v ph v nhn vin
Nhiu
Cc vn khc
Gi in, th t, xe c, bo mt, h s c nhn
Giai on hai: Chng trnh chuyn mn
Giai on m cc cp qun tr trc tip ca nhn vin mi m nhn. Tu thuc vo
k nng v kinh nghim ca nhn vin mi, s c chng trnh o to phi hp vi
chng trnh chuyn mn

Trang b cho nhn vn mi thng tin v cc chc nng ca b phn phng ban, nhim
v trch nhim vi cng vic, th tc, chnh sch lut l v quy nh. Hng dn tham
quan gii thiu ng nghip, to cho nhn vin mi an tm thoi mi khng lc lng c
n, ngn cn cc k th chng tc, bc nam, nn ch nhiu.

37/69

 ti:
Chc nng b phn phng ban
Mc ch v mc tiu u tin hin nay c cu t chc cc hot ng
Mi tng quan vi phng ban khc vi cc cng vic trong ni b phng
Nhim v v trch nhim i vi cng vic

Da vo bn m t cng vic gii thch chi tit v cc kt qu mong i

Nu tm quan trng cng vic, lin quan n n v mnh v ton cng ty
Tho lun kh khn, lm cch no trnh v vt qua n
Cc tiu chun hon thnh cng vic, c s nh gi hon thnh
S gi lm vic trong ngy, s ngy trong tun, nhu cu gi ph tri
Phn cng lm cng vic thm kim tra cng c lm vic
Gii thch ly dng c u, lm th no ly, bo tr sa cha
Cc loi dch v, khi no, lm th no c h tr
Mi Tng quan vi thanh tra nh nc

chch sch, th tc, iu l v quy nh

iu l cng vic, b phn, n v x l trng hp cp bch

An ton lao ng v phng nga tai nn tng trnh cc s c v tai nn
Cc tiu chun sch v v sinh vn an ninh, trm cp, chi ph cho n
Tip xc vi ngi bn ngoi n ung, ht thc, n ko trong n v
Di chuyn vt dng ra khi n v cng tc kim tra thit hi
Bng chm cng, gi gic gii lao, ngh ngi, gi n tra, gi nhn in
Xin, yu cu cung cp dng c, kim tra nh gi hon thnh cng tc
Thng bo ng k xin lm cng vic cao hn v yu cu ti phn cng

Tham quan n v phng ban

Phng v sinh, phng tm bnh cha la, trm cu ho, ng h bo gi

Ong kho, xin php vo ra khi c quan, khu vc ca cc qun c
H thng nc, b phn cung cp bo tr phng c, vn phng y t an ninh
Khu c ht thuc, v tr dch v ph v nhn vin, b phn cu thng

Gii thiu vi cc ng nghip

Cc bui bo co ti khng qu hai gi, bo co nhiu ngy gia tng hiu bit.
Pht ti v bt h c. Giai on 3: nh gi v theo di

38/69

B phn nhn s phi hp vi phng ban. B phn nhn s kim tra cng ty thc hin
ti n u ri lm bi bn v c h thng, thng xuyn kim tra v hi ny sinh cc
cng vic nhn vin. Theo di ng vin gip ch khng khc
Dng danh mc checklist cho tng mc vi cc t c, khng

B phn nhn s hng nm nh gi ton b tai dng ny xem nhu cu v ci

tin, dng feedback (thng tin phn hi) t nhn vin nh gi, thu thp bng
cch: Yu cu nhn vin in vo bn cu hi, khng k tn, phng vn theo mu ngu
nhin, cc bui tho lun nhm vi nhn vin thch ng.

o to cp qun c
Tm quan trng?
T ra tin tng: Ngi qun c phi to ra tin tng nhn vin mi lm vic tt, nhn
vin khng hon ton tin tng h thc hin cng vic ngay c, khng nh c quan
khng tin tng h th khng tuyn.
Gii thch im tt xu ca cng vic: Nhng iu gy xu, nhm chn, nhng khng
meat mi, nhn mnh im tch cc, nhn vin hiu r cng vic t b vic
Thng bo v nhng m u thch hay khng u thch: Thng l nhng im nh,
gn gng, gc chn ln bn, cc cp cc phng th c khc nhau
M t tiu chun ca cng ty v tp qun ca nhm: Quan trng, hi nhp tt, cc
lut l th tc ca cng ty, cc lin quan n b phn chuyn mn, gii thch r
Gii thiu nhn vin mi vi thnh vin nhm: Ngh thut, v phi bit cch, nht l
lnh o nhm phi chnh thc quan trng, trnh sai lm vng v

Chng trnh ti hi nhp vo mi trng lm vic

Khng lng qun nhn vin c. Nht l thi i ny. Cung cch v phng tin lm vic
cng thay i. Nhn vin nhm chn, khng phn khi.

39/69

o to v pht trin
Ti sao phi o to v pht trin
Nhu cu o to v pht trin
* Ai cng bit th. Nht l cng ty mi th lp cn cp bch o to v pht trin
* Cng ty lu i th vn khc, c bn m t cng vic, h bit nhn vin mi thiu
ci g qua o to v pht trin h tin hnh o to v pht trin.
* nh hng ngh nghip cho nhn vin thch ng vi nhng g ang sy ra
* Thi i i bng n, kin thc k nng mi rt cn nn o to v pht trin
* Tin on nhng tng lai v o to thch hp i ph vi kh khn tng lai
Tin trnh p ng vi s thay i

* Nu khng thy nhu cu thay i th ph sn nm bn b vc, khng bo th

* Thay i trong nhn s khng bao gi din ra m i, phng lng. Nu nm bt kp thi
v chun b chng trnh o to pht trin s b phn khng mnh t nhiu pha, gii
thch di k vng v kinh nghim ch khng n gin gii thch
* Gim i khng th phi to t tin, trc y s thay i lm h iu ng, by gi
chc chn h vs trnh, trc y bp mo thay i th by gi h phng mnh. Nh
qun tr phi da trn nng sut lao ng, nh gi khch quan v to tin tng l mt
qu trnh lu di khng phi mt sm mt chiu

40/69

* Qun tr nn cng khai ho cng vic i mi, khng bn tn cng thng

* Cho nhn vin tham gia tho lun thay i mi tch cc

Tin trnh o to pht trin

Chc nng o to: o to gm cc hot ng nhm mc ch nng cao tay ngh k
nng mt c nhn vi mt cng vic hin hnh. Gio dc bao gm hot ng ci tin
nng cao thun thc kho lo ca mt c nhn ton din theo mt nh hng nht nh
vt ra ngoi cng vic hin hnh. Pht trin bao gm cc hot ng nhm chun b
cho nhn vin theo kp vi c cu t chc khi n thay i v pht trin. o to v pht
trin l mt tin trnh lin tc khng dt.
Tin trnh

Cc phng php o to v pht trin

Trn th gii c phng php khc nhng v ni dung tng i ging nhau. Cng ty
ln c c trng i hc.

41/69

C th o to ti cng ty, chi nhnh trng i hc, khu vui chi

Cc phng php pht trin cp qun tr
Vai tr, v sao, o to nh th no, o to ai, nhu cu?
Dy km: Ti ch, mt km mt, nh tr t, ph l, to c hi quan st v c giao
mt s vic phi quyt nh, cp qun tr km phi c kin thc ton din lin quan n
cng ty, mun chia s thng tin, mt thi gian, o to lu
Cc tr chi kinh doanh: Tr qun tr, m phng tnh hung, ngi tham d chi tr
, th vai, cc thnh vin tham d quyt nh, hng theo nhm
in cu qun tr: Nghin cu trng hp in hnh, m phng vn nan gii thc t
v gii quyt, c th dng no cng nhm, c ngi iu khin

42/69

Phng php hi ngh: Cc thnh vin chugn mc ch, ngi iu khin quan trng,
cc thnh vin lng nghe, pht biu, ngi tham gia khng thy mnh ang hun luyn,
m ang gii quyt kh khn
M hnh ng x: Vido minh ho, hc vin quan st, lin h kh khn ang gp ca
mnh. Cc nh qun tr c thnh tch v mc ch cao.
K thut nghe nhn: Phim nh, truyn hnh khp kn, bng nghe, tn km, nhng minh
ho r, ngng gii thch.
Sinh vin thc tp: Va hc va lm ti c quan no . Quan st c nhn vin c
tim nng, c th tuyn chn lm vic cho cng ty
o to ti bn giy: X l cng vn, giy t, m phng cp trn giao theo thng t
ni b v tin tc do in m gi li. Cc hc vin sp xp gii quyt khoa hc
ng kch: a ra vn nan gii, phn vai t nhin, c s tho lun nhm, gip
thu cm thng cm phm cht quan trng cho nh qun tr
Lun phin cng tc: Sang lm vic ni khc nhm c kinh nghim, to hng th, a
nng i ph kh khn, p dng rng hin nay
Ging dy theo th t chng trnh: Sch gio khoa v my h tr, a ra cu hi s
kin vn , hc vin tr li, thng tin phn hi theo tr li. Khng cn ging vin, tip
thu t phng tin my hc vin tr li, sai th lm li, ng tip tc. Mi m Vit
Nam.
Nh my tnh h tr: Thnh hnh, hc v gii p ngay trn my, dng phn mm,
hng dn chi tit
Bi thuyt trnh trong lp: Hi trng, ph hp cho thng tin mi, t ngi tham d,
ging vin quan trng, h tr my mc
phng php khc: Ti chc, ngoi gi, hc hm th
o to cng nhn
Ti ch: N lc c cp trn, di, chu trch nhim, to bu khng kh, cp trn bit
lng nghe
o to hc ngh: L thuyt v hc ti ch, c lng
S dng cng c m phng: Computer ho, hay ht thc t

43/69

Xa ni lm vic: My mc c xa ni lm vic, ging trn, khng ging on vic hc.

Ngi v hu hun luyn tt

Pht trin nhn s

Vai tr ngy nay?
Trch nhim: T di ln, tng nhn vin phi chu trch nhim pht trin con ngi
chnh mnh, sau n cp trn trc tip, cho n cp cao nht. Ngi cao nht phi
xy dng, pht trin m hnh, iu phi v t vn.

Nhng ngi chu trch nhim:

i tng: Tt c cc nhn vin.

Cc giai on chu k nh hng ngh nghip: Tng trng khm ph to dng/
lp thn duy tr/lc nghip suy thoi
Khm ph: 15-25 tui, n lc khm ph nghnh ngh, qua gio dc vui chi gii tr v
vic lm. Khi s bc vo th gii trng thnh
To dng/lp thn: 25-44 tui, quan trng cuc i, trong giai on ny c giai on
th nghim ko di 25-30, giai on n nh ko di 30-40, giai on khng hong bt
u 40 i chiu vi tham vng mc tiu ca h
44/69

Duy tr/lc nghip: 45-65, duy tr hng th ngh

Suy thoi: V hu, gim quyn lc trch nhim
Cc bin php pht trin
K hoch pht trin nhn s: Phong ph ho a dng ho cng vic, thuyn
chuyn, d phng thuyn chuyn, tip nhn li nhn vin c, nhm d n a
chc nng vt khi phm vi. Gn b vi o to.
K hoch nhn s th k: Hng nm trng b phn nh gi nng sut, tim nng kh
nng tha k, v cho mu k hoch nhn s. a ra bn vi lnh o v tip tc nh
gi, tin hnh tng t ln cp trn, cui cng trnh cho lnh o chng trnh nhn s
tng th. Hiu qu k hoch ny khi khai thch khuyn khch thc hin, xc nh hng
cho tng nhn vin, ma trn c p dng, hng nm c bo co tng th tt. Theo thit
k form.

45/69

nh gi thnh tch cng tc

nh ngha
L mt h thng chnh thc duyt xt v nh gi s hon thnh cng tc ca c nhn
theo nh k. C mt tin trnh nh gi khoa hc c h thng, nh gi ht sc kh khn
v khch quan, ng mc. N quan trng v lm c s khen thng, ng vin, k lut
v tr lng cng bng.

Mc tiu v chnh sch

Mc tiu
Ci thin hiu nng cng tc v thng tin phn hi: Ton cng ty
Hoch nh ti nguyn nhn s: thng tin, nht l qun tr, k v
Tuyn m v tuyn chn: Mc thang im c th d bo kh nng hon thnh
cng vic ca ng vin, bit cc cuc trc nghim c hiu qu khng
Pht trin ti nguyn nhn s: Cho bit nhu cu o to, gio dc, pht trin
xc nh c khuyt im v khim khuyt ca nhn vin o to
Hoch nh v pht trin ngh nghip: nh gi c im mnh yu tim
nng ca nhn vin, gip h thc hin k hach.
Lng bng i ng: Quyt nh c thng lng, thng thng
Quan h nhn s ni b: Thng chc, ging chc, ht chc nng hp ng,
tm cho ngh vic thuyn chuyn
nh gi tim nng ca nhn vin: Thng qua vic hon thnh cng vic ca
nhn vin, xem xt hnh vi trong qu khc xt tng lai, sai lm ph bin l
k nng chuyn mn qu gii nhng thng chc lm trng b phn th tht l
tai hi, cn xc nh trung tm nh gi khch quan hn
Chnh sch
Ghi r trong cm mang hoc ph bin cc k hp, nh qun tr phi nm chc

Duy tr khuyn khch cho cc thnh tch vt tri

Duy tr ci tin cht lng lnh o, thng thng ngi ng gi tt
y mnh c hi cho nhn vin tham gia quyt nh qun tr am hiu
Lm nhn vin hi nhp gng b t chc, mc tiu ca cng ty
Tng cng c hi nhn vin pht trin, khng nh ti nng, tim nng
Cp qun tr lun gip km nhn vin, lc lng lao ng ca mnh
Khng vi phm lut l nh nc cng ty, khng phn bit i x

46/69

Tin trnh nh gi

Mi trng ngoi gm lut lao ng, cng on, lin on

Phng vn nh gi
nh gi gip cp trn cp di hiu nhau, tho thun v hon thnh cng vic. Cn
chun b v tin hnh thn trng
Chun b
n nh lch trnh phng vn: Thng bo cho nhn vin bit chun b, khng tr
hon, nu phng vn thng lng th tch ra, nu chung th cp di ch quan tm 1
Thu thp thng tin: v s hon thnh ca cp di
B. Phn loi phng vn
Phng vn ni v thuyt phc: Mang ngha hng dn, thuyt phc ci tin ca cp
di, ci thin c cng tc nht l nhn vin c thc, c vng hi nhp
Phng vn ni v nghe: Cng, phi c k nng, bit lng nghe, chun b cu hi k,
to c hi cho cp di i thoi vi cp trn, truyn t c nhn xt ca cp trn v
im mnh yu, nhng khng ra c mc tiu ci tin, cp di vui v nhng cng
tc khng thay i
Phng vn gii quyt vn : Nh mt din n, i thoi tch cc ci m, gii php
d bit u c a ln m s tho lun, mc tiu ci tin c tho lun tng i kh
iu khin cn phi o to nhn vin trc cch gii quyt vn
Phng vn tng hp: (1) v (3) kt hp li

47/69

Tng cng tnh hiu qu ca phng vn (phn hi tt, c kt qu)

* C th hn l tng quttp trung vo hnh vitp trung vo nhu cu ngi nhn
* Nhn vo hnh vi ngi nhn thng tin c th thay i c chia s thng tin
* Xy dng v hng dn hnh vi hin thi ch cp n thng tin cn thit
* Ch cp di ni, lm, bit, cn ra sot li m bo thng t r rng

Trch nhim v nh k nh gi thnh tch cng tc

Trch nhim: Thit k, kim tra, qun tr thuc cp phi tham gia
Cp trn trc tip: Trc tip nh gi cp di, bit r nht cp di trong t chc, c
trch nhim qun n v mnh, o to vo pht trin
Cp di: Nhiu khi cp di thy r kh nng qun tr cp trn, kh.
ng nghip: C th c kt qu cho cc nhm cng tc n nh
nh gi nhm: Cc nhm c th nh gi ln nhau
T nh gi: Km
Tng hp: Nhiu cp nh gi, nhiu nhm, gim tnh ch quan
nh k nh gi:Tu mi trng hon cnh iu kin

48/69

Lng bng v i ng
Lng bng v i ng
Thit lp v qun tr lng bng
i cng
Ch v loi phn thng m mt c nhn nhn c i ly sc lao ng ca mnh.
Cc yu t ca mt chng trnh lng bng i ng:

Khng n gii thc y sn xut l phi ng vin thc y nhn vin bng vt cht v
tinh thn, m phi hi cc yu t lng bng v i ng nht l vo thp nin 2000.
i ng phi ti chnh ngy cng quan trng, chnh bn thn cng vic v mi trng
lm vic, c hi cp trn bit thnh tch, cm gic hon thnh cng vic v thng tin.
Chng trnh phi cng bn bn ngoi v bn trong ni b.

49/69

Cc yu t quyt nh nh hng n lng bng

Mi trng ca cng ty
Chnh sch ca cng ty: Lng bng v i ng l chi ph tn km qua lao ng, l
mt loi ti sn v thc y nhn vin lm vic, gp ci tin cng tc, gia tng nng sut,
b vic thp.

Bu khng kh vn ho cng ty: nh hng n tuyn chn nhn vin, thi cp

trn cp di, hnh vi cng tc, nh gi thnh tch cng tc, v nh hng n sp xp
lng bng v i ng.
C cng ty tr lng cao thu ht nhn ti, h quan nim nh th nng sut cao v chi
ph gim. C cng ty tr lng mt mc thnh hnh h cho rng vn duy tr c th
cnh tranh gi sn phm dch v khng tng. Nh c cng ty p dng chnh sch lng
thp do tnh trnh ti chnh kh khn, khng cn nhn vin gii, mt iu quan trng l
lng thp c th lm chi ph tng.
C cu t chc: Cc gia tn cc cp qun tr nh hng n lng bng, cc cp cao t
i st vo nhn vin, cc qun tr trc tip quyt nh lng bng th hp l hn.
Kh nng chi tr ca cng ty, Th ng ti chnh cng ty, tnh hnh kinh doanh cng
nh hng n lng bng v i ng.
Th trng lao ng
Lng bng trn th trng: Trong x hi hin ti ngnh ngh lng bng ra sao
nghin cu k mc lng. T nghin cu hay nh chuyn vin t vn, nghin cu
a l, cc hng v so snh.
Chi ph sinh hot: Quy lut chung lng phi ph hp vi chi ph sinh hot, nh nc
quy nh lng ti thiu. Khi gi c tng th lng thc s gim xung, cng ty phi
tng lng

50/69

Cng on: L mt th lc mnh, cn phi qun tr ba lnh vc: cc tiu chun c

s dng xp lng bng, cc mc chnh lch lng v phng php tr lng. Tr
lng kch thch sn xut cng on ng h.
X hi: Sc p ny quan trng. Lng bng nh hng n gi c, ngi tiu th khng
mun gi tng, ng lot tng gi th ngi sng lng hu kh. Bo ch cng l mt
sc p, thng buc cc cng ty nc ngoi tr lng cao, nhng h c buc c phn
bit i x ngi bn x khng? Qun tr Vic ch c xe dream cn ngi nc ngoi
xe hi.
Nn kinh tn: Tnh trng kinh t, lao ng, tht nghip, chnh ph, cng on
Lut php: Cc lut l, khng i x nam n, lut Vit khng cp vic phn bit i
x chng tc.
Bn thn nhn vin
S hon cng tc: Ap dng phng php i ng nhn vin theo nng sut, tr lng
khng cng bng gy nn lng.
Thm nin: i vi ngi Nht quan trng, nay th l yu t tham kho khng cn quan
trng, cng on th chn trng. Nn cn dung ho chng
Kinh nghim: Hu ht yu t ny cc t chc ch . Mt iu quan trng l cc qun tr
thnh cng lin tc nh n mt thi gian h c th qun tr ti ngic li nhng ngi
mi vo ngh nhng qun tr tt nn cn thn trng
Thnh vin trung thnh: Thng cho h hng phc li, ngh lu hn cc thnh vin
khc, v h lm vic lin tc lu nm
Tim nng: Tng lai h c tim nng, iu ny quan trng, nhng ngi tr c th
c tr lng cao v h c tim nng trong tng lai. Cc sinh vin tt nghip gii l
nhng ngi c tim nng, cc yu t nhy cm trong kinh doanh th sao?
Cc yu t khc: Chnh tr, nhn vin c chn trong chnh tr no , nhn vin c th
lc no , u i v b con thn thuc, thng khng tt.
Bn thn cng vic
Phn tch cng vic v bn m t cng vic: To khch quan, tiu chun hp l, r
rng. C tnh h thng o lng gi tr tm quan trng cng vic, xc nh nc thang
lng. Lm sng t nhim v v quyn hn trong t chc, to c s tuyn chn thuyn
chuyn, thng tin, thng thng, hun luyn.

51/69

Phng php trong chng 3. n l cng trnh nghin cu son tho h thng d kin
cng vic, xc nh v rt ra c tnh ca mi cng vic.
nh gi cng vic: nh gi chnh xc tin trinh phn tch kh kh khn, nn lp mt
u ban nh gi, cc qun c tham gia, cc nhn vin kim sot, c khi mi cng on,
nn gii thch li ch cho cng nhn vin bit. Nn ch chnh xc cc yu t cn bn, k
nng, trch nhim cng vic, iu kin lm vic, v i chiu vi cc cng vic khc.
nh gi cng vic l mt th tc c tnh h thng nhm o lng gi tr v tm quan
trng ca cng vic, da trn nhiu yu t nhm loi b bt bnh trong c quan ch v
c cu lng bng bt hp l.
Xc nh cu trc cng vic, bnh ng trt t tng quan cng vic, trin khai th bc
gi tr cng vic thit k c cu lng bng, t c s nht tr gia cc cp qun
tr nhn vin lin quan n cng vic.
Xp hn: Theo th t tm quan trng, i chiu vi lng thnh hnh trong x hi,
phng php ny khng thuyt ph lm n khng xt tng yu t lin quan n cng
vic, ch quan
Phng php phn loi: Xc nh mt s loi hnh ngch ri so snh vi bng m t
cng vic. C th t 18-20 hng/ ngch.
Phng php so snh cc yu t: Quyt nh cc yu t cng vic. iu kin v tr c,
k nng tay ngh, iu kin v th lc, trch nhim, iu kin lm vic. Son cc yu t
ny thnh ma trn mc phc tp ca cng vic, phn b tin lng, n gi cho mi
yu t cng vic thc t v bn cn i so snh cng vic.
Phng php tnh im: L phng php n nh gi tr bng s cho cc yu t cng
vic v tng s cc gi tr ny cung cp mt bn nh gi gi tr tng i ca mt cng
vic . Th tc tin hnh:

52/69

La chn cng vic in hnh theo nhm nh ti vn phng bng hng

Nh phn tch chun b bn m t trnh ln y ban nh gi cng vic
T l phn trm cc yu t nh trnh hc vn quan trng chim t trng
Xc nh mi yu t c my th bc, v d gio dc c nm th bc
An nh h thng im c th 500 hoc 1000, xc nh tng s im
Khon cch ca th bc = M-m/N-1; M,m:im ti a, ti thiu.N:s th bc

Hon tt cng vic lp ma trn:

C th dng biu nh gi cng vic

Bc lng
Mc lng ti thiu v ti a vi s bin thin, to ra mt s khc bit no . N
cng l mt khon to kch thch nhn vin trong cng ty.
iu chnh mc lng
Ph hp vi hng ngch bc lng mi

53/69

Thit lp v qun tr h thng lng bng

Mc tiu: R rng th ra chnh sch lng bng hp l
K hach n nh nhng cn uyn chuyn kp thay i ph hp
Ch trng gim chi ph lao ng, tng nng sut, mc th lao d tuyn m duy
tr cng vic v duy tr lc lng lao ng
Thang lng cng bng, n b k nng, kinh nghim, trnh , khc
Tr lng trn c s thnh tch lao ng, xut lng sn phm u ra
Thit lp h thng ca lm vic hp l, tun gi lm vc hp l
Kim tra, iu chnh li phn nn, ngn sch, chi ph lao ng, d hiu
Chnh sch: Phi phn tch yu t ni ngoi ti, nh hng n chi ph lao ng, nhu
cu lao ng, cung ng, lng x nghip. Chi ph lao ng trn tng chi ph sn xut,
th ng cnh tranh ca x nghip v mc qun l th trng. Mc ng nh khi
lng kinh doanh v t l lao ng, quy m th trng lao ng m x nghip tuyn m
cng nhn, mc lng thnh hnh trong khu vc ngnh ngh. Lut l nh nc lng
bng gi lm vic. Sau ra nhng chnh sch: ch trng tuyn m nhn vin cht
lng, k hach tr lng kch thch lao ng, ch trng ph cp kch thch phi ti chnh,
to c hi nhn cao trnh chuyn mn, thng thng v nhng nh hng tng t
kch thch lao ng, i chiu mc lng vi bn ngoi. Mc i biu ca cng nhn
tham d ca cng nhn trong k hoch lng, nn qun tr h thng lng bng theo c
cu t chc no.
C cu t chc qun tr lng bng
Mt y ban c v lnh o cao cp, gim c doanh nghip hoc gim c nhn s chu
trch nhim ton b cho h thng tin lng.
B phn k thut, nhn s, khc c trang b cho nghin cu lng bng, nh gi
cng vic, nghin cu lng pht ho k hoch kch lao ng, cc tiu chun cng vic.
V tho lun tp th vi cng on.
Tin trnh thit lp v qun tr h thng lng bng
1. nh gi cng vic: nh gi tng cng vic da vo bng m t cng vic.
Phn loi th im theo thang im:

54/69

C th tnh hng 1 cao nht hoc 500, 1000, cao nht tu cng ty
Thit lp mc lng ca cng ty: Nh qun tr tin hnh xp xp mc lng, mun
lng hp l phi kho st, i chiu thc trng.
Kho st lng bng: Mc lng ang thnh hnh trong khu vc. Cng ty c chuyn
vin n cng ty nghin cu, tuy nhin tn km v tn thi gian. Nh cc c quan
cung cp thng tin, hip hi thng mi, nghip on hoc dch v, phng php ny t
tn km hn.
Thng nht kho st theo gi cng lao ng, nu hnh thc khc th chuyn v cng lao
ng. Sau tnh mc lng trung bnh th hng ca cc x nghip. Hoc ng trung
tuyn trn th. i vi hnh chnh s v th phi kho st k v thn trng v mi
cng ty khc nhau v c cu t chc, mc cng vic v tiu chun khc
Tham kho v iu chnh theo mc lng thnh hnh: Cng ty phi quyt nh mc
lng ca mnh cao hn hay thp hn mc lng thnh hnh, khung lng nh th no
vi cng ty, Hay so snh vi nghnh.
Cng ty p dng lng cao nu: Chi ph lao ng cu thnh trn mt n v sn phm
tng i nho. My mc tt, qun tr tt lm cho chi ph lao ng trn tng sn phm
u ra thp. Kh nng c quyn c th bn gi sn phm cao hn mt cht. Cng ty
mun duy tr tiu chun tuyn dng cao, to c hi tuyn m nhn vin, nng cao tinh
thn v cng nhn lm vic trn trung bnh.
a ln biu , trc tung l t l lng mt gi, trc honh hng lng, trn biu
biu din 3 ng tuyn lng mi, lng trung bnh trong khu vc nghin cu v tuyn
lng c ca cng ty. Da vo y cng ty c thm thng tin iu chnh.
Cng ty p dng mc lng thp: Cung cp cho nhn vin nhng khon thu nhp n
nh, chnh sch tuyn dng n nh. Tr cp tt. C danh ting. Thng xuyn to c
hi lm thm cao.
Nh qun tr phi lc chn t l lng c nh cho mi cng vic. Nh qun tr cng la
chn mc thang lng, m t tng lng nh k v s tin b ca mi bc.

55/69

B phn hnh chnh s nghip th ch p dng thang lng. V lnh lng thng v theo
kh nng v tiu chun ho ngh nghip. Nn nh gi thnh tch cng tc nh k.
Chuyn thnh mc lng mi.
Cho thy gi tr lng ca mi cng vic cao thp, c th iu chnh lin.
An nh cc loi ph cp
Xem chin lc cnh tranh ca cng ty. Mi bc ph cp khng qu my phn trm,
ph cp nh hay khc. Chnh sch tr tin ph cp phi r rng v th t. Cc loi ph
cp lm vic ph tri, tin ngh h, lch ca sinh hot, thng
Tr lng kch thch lao ng
Sn xut c tiu chun ho, xut lng o lng r rng th c th p dng lng kch
thch lao ng. Mc no?
Duy tr v qun tr h thng lng bng
Sau khi chuyn nhim v cho vn phng qun tr tin lng duy tr. C cu tin lng
c th thay i, nn phi c qun tr iu chnh, cp nht thng xuyn
Ap dng bng lng: Khi c s thay i nh tuyn dng, thuyn thuyn, i ca, bb
th p dng thang lng. Phi c c cu tip nhn khiu ni lng.
Phng php cp nht ho c cu lng: Thay i v c cu, s pht trin, hin i
ho loi cng vic c lp cng vc mi nn, phi c bng m t chi tit cng vic mi
cho thay i ny. Tt c da vo bng bang u. Thay i ny ch cc b.
iu chnh mc lng theo nh k: v sao?
Tng gim t l tin lng theo t l phn trm hay khon tin r rng
Thay i tin ph cp Thay i gi lm vic trong tun
Ni rng hoc thu hp tiu chun thi gian thng
Cng ty iu chnh ngay khi: Thay i mc lng thnh hnh trong x hi. Thay i
chi ph sinh hot ca cng nhn. Thay i kh nng chi tr lng cng ty. Chng khng
l nguyn nhn c bn. Do tc ng bn ngoi kinh t, chnh tr
iu chnh theo mc lng ang thnh hnh: Mc lng trong khu vc ang tng th
cng ty phi tng theo

56/69

iu chnh theo chi ph sinh hot: do hiu nng v tinh thn lao ng. Trng hp ny
gi tng do lm pht, cng ty ch nn tr cp sinh hot v sau ny gi gim th cng ty
kh iu chnh s b phn ng bi cng nhn.
iu chnh theo kh nng chi tr ca cng ty.

57/69

Phc li v i ng khc
Phc li
Theo quy nh php lut: Da vo b lut lao ng
Phc li t nguyn: Bo him y t Chng trnh bo v sc kho Bo him nhn
th theo nhm Cc loi dch v Tin bi dng c hi, nguy him tr cp khc:
chm sc tr nhn vin, cha tr tim, phi Sng kin tu

Lng bng i ng kch thch sn xut

Qu trnh tuyn dng phc tp, tn km nn phi c chin lc kch thch v ng vin
nhm duy tr cng c v pht trin lao ng.
Tr lng cho khi gin tip
Cho nhn vin hng chnh, s v v cc cp qun tr
i hi iu kin cho mi cng vicc nh th no.
V d nh gi chc v

58/69

Sau cho bng tng kt:

Bng lng tng qut:

59/69

Mc lng m chnh ph quy nh ti thiu ng vi s im thp nht. C th hnh

thnh khung lng ngay hay tu tnh hnh da vo s im trong trong khung lng.
Mu dch vin
Ngi bn hng ngi lm marketing trc tip. a s ngi bn hng thch hoa hng,
n khuyn khch cao nhng b tr a im kinh doanh v v tr bn hng trong ca tim
khc nhau v doanh s khc nhau nn tao thu nhp khc nhau
H t iu hnh ly t kim tra n c. Tt nht l tr lng thng cng hoa hng, vi
nhn vin mi v khc th tr lng thng cng tin thng v tnh ti kinh nghim ca
h.
c cng hoc kim sot vin
Nhn lng thng, h l ngi n c cho cng nhn lm vic cht lng, nng sut
cao, h c th c thm tin khi cng nhn lm vic ph tri. H cng c chia tin
thng.
Cng nhn trc tip sn xut
Tr lng theo gi: n gin. Tr theo t l tin cng lao ng trn mt gi. Tin cng
khng ng u cho mi cng nhn, n tng ng vi trnh mi cng nhn qua nc
thang im. Thch hp cho cc cng ty cha o lng sn xut c th, mun r phi
c chuyn vin nghin cu thi gian ca mi cng tc hon thnh cng vic. Ngy nay
my tnh hay camera c th c th ho d dng. Tc cng vic theo dy chuyn sn
xut, cng ty coi cht lng v chnh xc sn phm quan trng, khi vic sn xut rt
a dng v trong qu trnh sn xut hay b gin on tr hon.
Ph bin trn th gii. D tnh v to thu nhp n nh. Nhng cha o lng yu t c
gn, hiu qu sn xut.
Tr lng kch thch lao ng theo sn phm: Cng ty phi tiu chun ho cng vic.
Phng php ny da trn cng nhn trc tip sn xut to mc xut lng. Tr lng
cho ngi bn hng trn c s doanh thu, tr lng cho c cng trn c s tit kim
vt t, lao ng.
Thc hin chng trnh n gin ho cng vic: ng tc khng d tha,
khng ph, bt thi gian di chuyn. C li cho cng ty v cng nhn vin v

60/69

xut lng c gia tng. Nh qun tr phi n nh mc xut lng trung bnh
chnh xc sau c k hoch thng theo xut lng tng.
La chn k hoch tr lng kch thch lao ng ph hp: Mc tiu
chun cng vic Mc thu lao c bn cho cuc sng cng nhn Mc xut
pht tin thng vt mc cng vic T l phn trm xut lng ph tri vt
mc tiu chun Khon tin hoc mc tin thng.
Khng c hnh thc no tr lng l ti u nht, thch hp nht khi bu khng kh vn
ho ca cng ty, hu ht cng nhn tn thng thch hp khung cnh kinh doanh.
Tr lng theo tng sn phm: Da trn t gi c nh hay tng cng on trn mi
n v sn phm. Cng nhn lun mun c gn lm vic c khon thu nhp cao.
Phng php ny kch thch loa ng mnh. Nhiu cng ty n nh n gi c nh s
dn n qu cao hoc qu thp. Kt qu l cng nhn nn lng.
Tr lng thng 100%: n nh tiu chun cng vic bng cch tnh theo thi gian
v n gi c tnh theo thi gian hn l tnh bng tin. Khc tr theo n v sn phm
l s dng thi gian lm n v tr tin thay gi tin trn mi sn phm. K hoch ny
d dng thay i n gi lm vic.
Tr lng theo gi tiu chun: Phng php trn ai lm trn 100%. Phng php ny
thng mc 100% ngha l mc khi im thng di 100%. Ch yu nh vo
tm l cng nhn thc y lm vic t mc tiu chun. Ai cha t k hoch vn nhn
lng k hoch 100%.
Tr lng theo t l tin thng hay t l k koch: Phng php ny ngoi khon
nhn c thu lao lm vic bnh thng cn khon lm vic d do nng sut lm vic
cao chn hng 3 gi d, cng ty n nh s phn trm thng trn gi d. V d 50%
th cng nhn c nhn thm th lao 1,5 gi nhn vi n gi chnh thc. K hoch
ny tiu chun hot ng da vo qu kh, mc lao ng cha n nh c, tiu chun
thi gian cha chnh xc, Vit nam l mt v d. Ngoi khon chia cho cng nhn cn
c c cng, cng nhn gin tip. Ni chung n bt li
Tr lng c bn cng tin thng: Do Gantt xng. Khuyn khch cao kh
p dng tiu chun ho cng vic v thi gian. Cng nhn phi c gng v c tay ngh.
Cng nhn hon thnh k hoch s c tr lng c bn cao, cng vi t l phn trm
tin thng c nh trn khon d v tin lng c bn c tnh trong khon d ny
na. Cng nhn no hon thnh k hoch khng c thng, nhng ngi li s b
nn lng d ngh vic. Cc c cng cng thng da trn cng nhn v mc ci tin
t tiu chun ca h.
Tr lng theo hiu nng: Ging 2.5 nhng khc ch mc thng hon thnh tiu
chun v mc thng vt mc tiu chun.

61/69

Tr lng thng theo nhm: y l phng ph m rng phng php thng khi
nhm cng vic hon thnh tt, hay rng buc cng nhn thc r quyn li ca h
theo nhm. S thnh vin trong nhm khng qu nhiu m phi hn ch, di 20 ngi,
h c th thc y nhau lm vic. Dng cc k hoch trn tr v thng. Li im:
nng xut gia tng, thu nhp cng nhn tng, t thm cng vic hnh chnh, k lut v
trch nhim c c nhm thc y, cng nhn chm s c nhm ci thin nhanh.
Hn ch: mt con nga au c tu b c. Thnh vin mi h kh chp nhn
Tr lng thng c phn vi gi h: Thng dng trong thi ua, pht minh, ci tin.
Cn b cp lnh o thch hp hn cng nhn vin. Tuy nhin tranh lun v gic phn
ln xung l vn ang bn. N cng cho thy cng nhn vin s hu mt phn cng
ty v c trch nhim hn.
Chng trnh cho cng nhn s hu c phn
K hoch Scanlon: Ra 1937. Gn tin cng nhn vin vo vic hon thnh cng tc. N
kch thch lao ng, nhm v chia s cng tc. Kch thch nhiu nhn vin n lc v p
dng ph bin hin nay. Chng trnh: Tin thng v tit km chi ph lao ng. Nh
mc 2.4. Hi ng lnh o v cng nhn nh gi mc ngh, chi ph lao ng gim
i nh gia tng nng sut cng ty chi khon ny vi cng nhn

i ng phi ti chnh: xem lng bng v i ng li, da vo nhu cu ca

Maslow.
Bn thn cng vic: 1. nhim v hng th 2. trch nhim 3. cng vic i hi mc phn
u 4. c hi c cp trn nhn bit thnh tch 5. cm gic hon thnh cng vic 6. c
c hi thng tin
Khung cnh cng vic: 1. chnh sch hp l 2. ng nghip hp tnh 3. biu tng i
v ph hp 4. iu kin lm vic thoi mi 5. gi lm vic uyn chuyn 6. nhn vin
c php hon thnh cng vic trc c khon thi gian d tha c th ngh 7. chi
s cng vic: cng nhn c th lm bn thi gian 8. lc chn loi phc li 9. lm vic
nh truyn qua computer.

62/69

Giao t nhn s
Quan h nhn s: Bao gm cc hot ng ti nguyn nhn s kt hp vi s di chuyn
nhn vin trong t chc, hnh ng thng thng, ging chc, thuyn chuyn, xin ngh
vic, cho tm ngh vic, v hu. K lut v thi hnh k lut
Thi hnh k lut: p dng cc hnh pht n nh, nhm vo hnh vi sai tri ch khng
nhm vo c nhn. Ap dng khng tu tin khng nguy hi. Khng ti u, vn p
dng ng lc v ng cch l quan trng v kh khn
Tin trnh thi hnh k lut:

Phng php tin hnh

* Rng e: Phng tay ngay: Thi hnh ngay nu khng ngi cho mnh l khng c
li. Cnh co: cnh co trc nu h vi phm thi s p dng. Hnh pht ph hp: chm
l la phi chu nng mt thi gian. Phng tay vi bt c ai: Khng thin v ai
* Thi hnh k lut theo trnh t:

Thi hnh k lut m khng pht: Khi cng nhn vin chc vi phm s b nhc nh
ming. Nu ti phm s b nhc nh bng vn bn, nu vn ti phm cho ngh vic vn
63/69

n lng bnh thng suy ngh. Ti cp no nh qun tr tho lun xem nhn vin
vi phm na khng, c mun lm vic khng.

Cho ngh vic: nng nht, v phi thn trng

Cho nhn vin ngh vic
Cho qun tr cao cp ngh vic
L do kinh t: do tnh hnh kinh doanh - Sp xp li t chc: tha phi loi b
Bt ng v quan im - Nng sut gim st
Qun tr trung cp, qun c, chuyn vin
Nguyn nhn ging trn, khng kh nh trn
Sp xp lm vic ti c quan khc: Mt hnh thc u tin , thng c thm nin
Xin thi vic: cng nhn vin xin thi vic
Do: Khng thy thng tin Ngi c cao vng H mun nhiu lng ph li
Khng hp vi lnh o Khng hp vi ng nghip Chn cng vic hin ti
Khng hp bu khng kh vn ho ca cng ty v nhng l do ring
Phi phng vn ngi thi vic: Thit lp mi qua h n nh mc tiu phng vn
Xem thi ca h vi cng vic c Khm ph l do cuc ra i So snh cng vic
c vi cng vic mi a ra thay i theo yu cu Kt lun
Ging chc: Thn trng
Thng chc: K lng, ngi khc tht vng
Thuyn chuyn: xut pht t nhu cu c quan, nguyn vng nhn vin
V hu: da vo tui v kh nng lm vic
Thng ngh tp th: Nn tng ca mi tng quan qun tr v cng nhn

64/69

Tin trnh

Tho c lao ng tp th theo lut lao ng Vic Nam: Lut

Gii quyt tranh chp lao ng: Lut
Giao t nhn s thc hnh: Kt hp hu hiu, lm tho mn v phng din kinh t, X
hi v Tm l. Mang li hnh nh tt v ch nghin cu cc vn sau theo hnh vi t
chc.
Hnh vi ng x

Kh nng: Tinh thn, sinh l, thch ng cng vic

c tnh tiu s cc nhn: Tui, phi, gia cnh, h nui ai, thm nin
Nhn cch: Di truyn, mi trng, tnh hung c th, c tnh
Kh nng hc tp rt kinh nghim: S thay i thi ng x
Nhn thc: Thi , ng c, s thch, kinh nghim, k vng
Gi tr: Gi tr c nhn, t do, vui, t trng, chn tht, phc tng, bnh ng
Thi : Lin quan n cng vic, t chc thi

ng lc kch thch
* L thuyn nhu cu Maslow: Th hin bn thn, knh trng, x hi, an ton, sinh l
* L thuyt X v Y : ca McGregor 1960.
* L thuyt hai yu t ca Herzberg: Lnh mnh: chnh sch v qun tr Lng
bng v phc li Cht lng ca vic kim tra Mi qua h ng nghip An ton
yean thn trong cng vic a v Cuc sng c nhn iu kin lm vic. ng
vin: Cm gic hon thnh cng vic Cng vic i hi phn u Bn thn cng
vic Vin cnh ngh nghip Trch nhim C hi c cp trn nhn bit.

65/69

Lm th no y
c tnh nh qun tr: Khim tn, t tin, ch ngh lc, quan tm, cng
quyt nh uyn chuyn, c trit l sng ph hp
i nhn x th: Bit phng tham vng ngi khc, phi hiu k th ng
s nht l ai, phi bit kinh nhi vin chi trong c x
Thi khng mt lng ai: K s bt dc vt thi nhn: Khng bt b
ngi khc, khng a lm h thp ngi khc, khng h thp ngi khc,
khng ghen tc. Tin trch k hu trch nhn: trch mnh trc trch ngi
sau. Khn cng cheat, di cng cht, bit mi sng: Uyn chuyn, kn o
Thi : c nhn tm: Khen, dn d, ch trng ngi khc, gi n ci, nh
tn ngi, bit lng nghe, ni v s thch hoi bo ca ngi ta, lm k i
thoi quan trng, ni v thnh cng ca h.
Ngh thut khuyn khch: h tin l h hnh ng an ton theo kin ca
h Ap dng b quyt lm cho h ng ngay t u c mnh vo v tr
ca h Gi nhng tnh cm cao thng ni h Khen nhng tin b sng
kin nh nht Tng chc v tc hiu Bit t chi t nh Thch kch
thch h
Ngh thut sa sai: Tin trch k hu trch nhn, Gi th din cho ngi sai li, Gi
cho h hiu li ca h, ni n u im ngi trc khi ph bnh

66/69

Tham gia ng gp
Ti liu: Qun tr nhn s
Bin tp bi: Bi Hong Li
URL: http://voer.edu.vn/c/79fe7a18
Giy php: http://creativecommons.org/licenses/by/3.0/
Module: Tng qut v qun tr nhn s
Cc tc gi: Bi Hong Li
URL: http://www.voer.edu.vn/m/0ec9ad12
Giy php: http://creativecommons.org/licenses/by/3.0/
Module: Mi trng qun tr ti nguyn nhn s
Cc tc gi: Bi Hong Li
URL: http://www.voer.edu.vn/m/fd940948
Giy php: http://creativecommons.org/licenses/by/3.0/
Module: Phn tch cng vic
Cc tc gi: Bi Hong Li
URL: http://www.voer.edu.vn/m/c159b40f
Giy php: http://creativecommons.org/licenses/by/3.0/
Module: Hoch nh, Tuyn m, Tuyn chn nhn vin
Cc tc gi: Bi Hong Li
URL: http://www.voer.edu.vn/m/4c70ed1d
Giy php: http://creativecommons.org/licenses/by/3.0/
Module: Tuyn m nhn vin
Cc tc gi: Bi Hong Li
URL: http://www.voer.edu.vn/m/04f06d85
Giy php: http://creativecommons.org/licenses/by/3.0/
Module: Tuyn chn nhn vin
Cc tc gi: Bi Hong Li
URL: http://www.voer.edu.vn/m/0c1fc5a8

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Giy php: http://creativecommons.org/licenses/by/3.0/

Module: Pht trin ti nguyn nhn s
Cc tc gi: Bi Hong Li
URL: http://www.voer.edu.vn/m/5f4e35ea
Giy php: http://creativecommons.org/licenses/by/3.0/
Module: o to v pht trin
Cc tc gi: Bi Hong Li
URL: http://www.voer.edu.vn/m/468896ea
Giy php: http://creativecommons.org/licenses/by/3.0/
Module: nh gi thnh tch cng tc
Cc tc gi: Bi Hong Li
URL: http://www.voer.edu.vn/m/4d4e99f0
Giy php: http://creativecommons.org/licenses/by/3.0/
Module: Lng bng v i ng
Cc tc gi: Bi Hong Li
URL: http://www.voer.edu.vn/m/224988b3
Giy php: http://creativecommons.org/licenses/by/3.0/
Module: Phc li v i ng khc
Cc tc gi: Bi Hong Li
URL: http://www.voer.edu.vn/m/6143cd7b
Giy php: http://creativecommons.org/licenses/by/3.0/
Module: Giao t nhn s
Cc tc gi: Bi Hong Li
URL: http://www.voer.edu.vn/m/d32e6651
Giy php: http://creativecommons.org/licenses/by/3.0/

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Chng trnh Th vin Hc liu M Vit Nam

Chng trnh Th vin Hc liu M Vit Nam (Vietnam Open Educational Resources
VOER) c h tr bi Qu Vit Nam. Mc tiu ca chng trnh l xy dng kho
Ti nguyn gio dc M min ph ca ngi Vit v cho ngi Vit, c ni dung phong
ph. Cc ni dung u tun th Giy php Creative Commons Attribution (CC-by) 4.0
do cc ni dung u c th c s dng, ti s dng v truy nhp min ph trc
ht trong trong mi trng ging dy, hc tp v nghin cu sau cho ton x hi.
Vi s h tr ca Qu Vit Nam, Th vin Hc liu M Vit Nam (VOER) tr thnh
mt cng thng tin chnh cho cc sinh vin v ging vin trong v ngoi Vit Nam. Mi
ngy c hng chc nghn lt truy cp VOER (www.voer.edu.vn) nghin cu, hc
tp v ti ti liu ging dy v. Vi hng chc nghn module kin thc t hng nghn
tc gi khc nhau ng gp, Th Vin Hc liu M Vit Nam l mt kho tng ti liu
khng l, ni dung phong ph phc v cho tt c cc nhu cu hc tp, nghin cu ca
c gi.
Ngun ti liu m phong ph c trn VOER c c l do s chia s t nguyn ca cc
tc gi trong v ngoi nc. Qu trnh chia s ti liu trn VOER tr ln d dng nh
m 1, 2, 3 nh vo sc mnh ca nn tng Hanoi Spring.
Hanoi Spring l mt nn tng cng ngh tin tin c thit k cho php cng chng d
dng chia s ti liu ging dy, hc tp cng nh ch ng pht trin chng trnh ging
dy da trn khi nim v hc liu m (OCW) v ti nguyn gio dc m (OER) . Khi
nim chia s tri thc c tnh cch mng c khi xng v pht trin tin phong
bi i hc MIT v i hc Rice Hoa K trong vng mt thp k qua. K t , phong
tro Ti nguyn Gio dc M pht trin nhanh chng, c UNESCO h tr v c
chp nhn nh mt chng trnh chnh thc nhiu nc trn th gii.

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