Karla lvarez

Page 90
Dialogue 1: Woman and Man
- Hello! Wings airlines, how can I help you?
- Hello, I have a question about the frequent flyer programme
- What would you like to know?
- I have a frequent flyer card and I saw in your website that if I stay in
the Hilton Hotel, I will earn triple points. I just want to check how long
the offer is valid for?
- The offer ends on the 30 of November
- Thats fine. Im flying to Florence next week
- Oh Im sorry! The Hilton offer is only valid if you stay in the Hilton Milan
or Rome

Dialogue 2: Woman and Man

- Hello, I am flying to Paris next week with my mother but shes ?? her
ankle. Would it be possible to have a wheelchair for her?
- Of course Madame. Can you give me your flight reservation numbers?
- My mothers flight reservation number is CRA3730765, mine is
CLA3730764
- I will arrange for a wheelchair to pick your mother up from the checking
desk
- Thank you very much. Also, can she have an aisle seat?
- Ill just check for you. No problem, thats done
- Another thing I forgot, could I have a vegetarian meal on board?
- Thats done for you, is there anything else?
- No, I think its all for now

Dialogue 3: Old man and woman

- Excuse me can you help me please? You know where terminal C is?
- Yes, you have to take the train there
- Where do I get the train?
- Here. Let me show you on the map. We are in terminal A now, take the
scalator down, turn right and you will see the stop for the train, It will
take you to terminal C, its the second stop. What gate do you have to
go to?
- Let me have a look in my boarding pass gate 22
- Once you get to terminal C, just keep walking straight on and follow the
signs, they will direct you
- Thank you

Dialogue 4: Woman and man

- Hello, is that the American embassy?
- Yes, how can I help you madame?
- I am planning to study at university in New York and I want to know if I
need a visa
- You may need a student visa. First ??? to coming to the office for an
appointment and someone will discussing with you. Actually, if you want,
you can make an appointment now
- Thank you. I think Ill call back later

Dialogue 5: Woman and Man

- Can I see your passport please?
- I have it right here.. where is it? Oh no! Ive forgotten my passport!
- Im afraid you cant fly with us if you dont have your passport

- What? But I have to be in Madrid tomorrow, my daughter is getting

married
- Do you have any other form of ID on you?
- Well, let me see here, I have my driving license
- No, Im sorry we cant accept that
- What you mean? Wait, here I have my national identity card, you arent
going to tell me I cant use that, are you?
- That is acceptable. Now Sir, you have any luggage to check in today?

Dialogue 6: Woman and man

- Flyway airlines, what can I do for you?
- Hello, my name is Jim Vedder and Im calling to change my flight
reservation. Did I make my reservation on the net, I cant understand
why cant change it by the net
- Yes, changes can only be made by contacting the airline
- I see, well Im supposed to fly to Chicago on Thursday but
unfortunately something is come up and I cant leave before Friday
- Can I have your flight reservation number?
- Sure. Its FAA4557655
- OK Mr. Vedder, theres a flight leaving on Saturday morning, however,
there is a 25 pound to fee which will have to charge it for the change
- Thats no problem. Thank you very much
- Enjoy your flight