Professional Documents
Culture Documents
Business Plan
Submitted by:
Uzair Ejaz
14E00076
TABLE OF CONTENTS
Table of Contents
EXECUTIVE SUMMARY............................................................................................................. 3
COMPANY DESCRIPTION..........................................................................................................4
Mission..................................................................................................................... 5
Vision....................................................................................................................... 5
Products and Services................................................................................................ 5
Key Partnership.......................................................................................................... 6
Legal Status and Ownership........................................................................................ 6
INDUSTRY ANALYSIS................................................................................................................ 7
Increasing Number of Food Outlets............................................................................... 7
Consumer Appeal....................................................................................................... 8
Focusing on Consumer Convenience............................................................................ 8
Increasing Market for Fast Food The Population Boom..................................................8
The Future of the Industry............................................................................................ 9
FIVE FORCES MODEL............................................................................................................. 10
KEYS TO SUCCESS................................................................................................ 12
MARKET ANALYSIS.................................................................................................................. 13
SWOT ANALYSIS..................................................................................................... 13
MARKETING MIX...................................................................................................................... 17
MANAGEMENT TEAM AND COMPANY STRUCTURE............................................................19
OPERATIONS PLAN................................................................................................................. 20
FINANCIAL PROJECTIONS......................................................................................................21
RATIO ANALYSIS...................................................................................................................... 26
APPENDIX................................................................................................................................ 28
EXECUTIVE SUMMARY
The International-Style Open Kitchen Restaurant will be a moderately priced 80 seat
restaurant offering Healthy and Quality food and service. Lahori Khabas, Continental,
Bar-B-Q along with classic dishes, fast food items and generous salads are all on the
menu. We will offer specialty selections including a lighter options and smaller portions
for a childrens menu.
The restaurant will be a Partnership owned and operated by Uzair Ejaz and Amin
Asghar.
Partners will be leasing required space located at Gulberg Main Boulevard, an existing
Commercial area. The site was previously leased as a Chinese Restaurant. Although
the location was previously utilized as a restaurant, the former tenant removed the
majority of the furniture, fixtures and equipment which will need to be replaced. The
location will also require some additional renovation to update the lavatories and
increase table space in the dining area.
The decor will feature wood accented chairs with green and white checked table cloths.
Dinner style tables will be surrounded by wooden chairs with comfortable seating
cushions.
Initial Sales projections assume approximately 2,000 customers per week resulting in
weekly sales of just over Rs. 192,600 or Rs. 10,015,200 annually which positions Open
Kitchen as a highly desirable concept for ownership in a table service market therefore
a good investment. Total startup costs will be Rs. 4,996,250 half of which will be
contributed by the owners and the remainder will be secured by a proposed bank loan.
COMPANY DESCRIPTION
Today's restaurants can hardly neglect other non-food aspects. Activities in the kitchen,
such as chopping, frying or roasting, and the enticing aromas from kitchens have now
become part of the total dining experience.
It is the Traditional Restaurant with an open kitchen, visible in the center of the
restaurant. Our Restaurant will start the era of perfection by providing healthy, hygienic
and quality food to its customers. That is what the Open Kitchen concept, a new
growing trend among modern restaurants, is all about.
This concept is radically new among restaurants since the kitchen, traditionally a hidden
place in most of restaurants, suddenly becomes one of restaurant's interior design.
Under this new trend, the kitchen is no longer put behind the scene but comes to the
fore.
Another reason to pursue this idea was sudden unexpected disclosure made by Punjab
Food Authority which resulted in decreased consumer trust on the food chains.
We are here to regain consumer trust through transparency via Open Kitchen along with
best Quality and Taste.
It will be located on the Main Blvd, Gulberg, Lahore. The restaurant will be wholly
owned and operated by Uzair Ejaz and Amin Asghar. The restaurant will serve a variety
of Classic Continental favorites, Fast Food and ice-cream.
Vision
To become no.1 restaurant in providing best quality food and services and to be
recognized as pioneers in introducing open kitchen concept in Pakistan; also shall
become an example for all other restaurants to follow.
Mission
To ensure that each guest receives prompt, professional, friendly and courteous service.
To maintain a clean, comfortable and well maintained premises for our guests and staff.
To provide at a fair price, nutritional and well-prepared meals; using only quality
ingredients. To ensure that all guests and staff are treated with the respect and dignity
they deserve. To thank each guest for the opportunity to serve them. By maintaining
these objectives we shall be assured of a fair profit that will allow us to contribute to the
community we serve.
Key Partnership
The restaurant will be owned and operated by Uzair Ejaz and Amin Asghar under the
partnership agreement.
With the high turnover of help for startup restaurants, we will rely on family and friends
to fill in key positions where required until we are off the ground and making a profit.
INDUSTRY ANALYSIS
The food industry is 2nd largest and popular in Pakistan with 169 million consumers. It
caters 16% of employment of manufacturing sector, the source of most of its innovation,
and many major international chains are based in Pakistan. The presence of
multinational Upscale and fast food chains like McDonalds, KFC, Hardees, Pizza Hut,
Subway etc. have somewhat catered to the high income segment therefore developing
a gap for midscale restaurants. Multinational corporations such as these typically modify
their menus to cater to local Pakistan tastes and most overseas outlets are owned by
native franchisees to ensure that cultural, ethnic, and community values are taken care
of.
Additionally, multinational food chains are not the only or even the primary source of
food in most cities of Pakistan. Many regional and local chains have developed around
the main cities of Pakistan (for example Bundu Khan and Shezan in Lahore) to compete
with international chains and provide menu items that appeal to the unique regional
tastes and habits at comparatively low costs. In Pakistan, multinational chains are
considerably more expensive; they usually are frequented because they are considered
chic and somewhat glamorous and because they usually are much cleaner than local
eateries. However much of the middle-income segment (which forms a major chunk of
restaurant goers) prefers visiting local outlets that offer low cost food, hence more
frequent visits.
Consumer Appeal
Food outlets have become popular with consumers for several reasons. One is that
through economies of scale in purchasing and producing food, these companies can
deliver food to consumers at a very low cost. In addition, although some people dislike
fast food for its predictability, it can be reassuring to a hungry person in a hurry or far
from home. Multinational Fast food chains like McDonald's rapidly gained a reputation
for their cleanliness, fast service and a child-friendly atmosphere where families on the
road could grab a quick meal, or seek a break from the routine of home cooking. Prior to
the rise of the fast food chain restaurant, people generally had a choice between
greasy-spoon diners (kiosk) where the quality of the food was often questionable and
service lacking, or high end restaurants that were expensive and impractical for families
with young children. Modern, stream-lined convenience of the fast food or midscale
restaurant provides a new alternative and appealed to consumers' instinct for ideas and
products associated with progress, technology and innovation.
Many consumers see good restaurants as symbols of the wealth, progress and wellordered openness of Western society and therefore become trendy attractions in many
cities around Pakistan, particularly among younger people with more varied tastes.
Government regulation is more intense for the larger firms which have to deal
with franchising regulations. Smaller establishments are subject to the standard
array of government regulations including: zoning, health, safety, sanitation, and
building. These are standard for almost any new business and thus do not pose
large threat to new comers.
o Conclusion:
Due to the lack of any of the barriers to entry being so significant as to prevent
the majority of private startups, we feel the threat of new entrants is high.
THREAT OF SUBSTITUTES
With so many firms in the quick service / midscale restaurant industry, low
switching costs, similar products, and healthier options, the threat of substitutes
is very high.
KEYS TO SUCCESS
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o Repeat business. Every customer who comes in once should want to return,
and recommend us. Wordofmouth marketing is a powerful ally.
o Hire top notch chefs and offer training to keep the chef on top of his/her
game, and pay top wages to ensure they stay with us.
o Location Convenience is essential to us; we need to be close to our market
because we are not trying to get people to travel to reach us.
o A variety of menu offerings with a down home theme, reasonably priced to
establish credibility, but not so high as to limit customers.
o Strict controls on providing Healthy and Hygienic food and no compromises.
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MARKET ANALYSIS
SWOT ANALYSIS
Strengths
o Prime Location
o Skilled Staff
o Open Kitchen Concept and Good Quality
o Unsurpassed Service
Weaknesses
o Recruiting Quality Employees
o Tight Margins
Opportunities
o Low Barriers to Entry
o Offer additional catering services in future
o Home Delivery Services
Threats
o Government Policies
o Rising Operation Costs
o Maintaining Sales Volumes
o Consumers that believe that homemade food is more healthier than those
prepared in restaurants.
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Competitive Edge
Open Kitchens competitive edge is in its people. We truly believe that our business is
not only as good as our products (meals) but the quality of our staff as well. Our staff is
a reflection of us. Initially, we intend to employ our family members and friends who will
work for lower and reduced wages. Our long term goal is to hire team members that are
truly hand selected and have the same honest to goodness family values we do. And
unlike our big chain competitors, because of our lean size, we can turn on a dime when
economically pushed and make changes quickly allowing us to be proactive. (Whereas
our corporate competitors have to adhere more closely to their company policies thus
impeding their reaction time)
Market Size
Food Industry is the 2nd largest industry in Pakistan with 165 million relevant consumer
bases.
Industry Participants
Major participants include Major restaurants like Gourmet, Bundu Khan, Salt & Pepper
and Shezan.
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Main Competitors
The restaurants located within a five mile radius of Open Kitchen.
Other main competitors include:
Direct
Indirect
Gourmet Restaurants
Bundu Khan
Shezan Restaurants
Salt n Pepper
Market Segments
Open Kitchen will appeal to a broad base of consumers in both the residential and
business community. The location selected for Open Kitchen will be chosen primarily to
appeal to the growing number of households in the area.
Target Market
Our target market will be SEC A (complete) and SEC B1 (Middle Class).
Profitability
At Open Kitchen, cost accounting is important, since the profitability of individual dishes
can vary significantly and will initially determine the cost of the menu items. We will take
advantage take advantage of seasonality for example in local produce items. We will
also closely monitor the Prime Cost Report which focuses on the controllable expenses
of Cost of Goods Sold and Labor. As a new start-up we can currently control employee
cost by hiring family members and friends who will work for low and reduced wages.
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MARKETING PLAN
Marketing Strategy
We realize the success of Open Kitchen will have to be achieved by doing more that
serving great food, and providing friendly service. We will utilize a marketing plan to
build customer traffic. At Open Kitchen we will continually strive to win more customers
by being proactive rather than reactive in our marketing efforts and stay current with
popular industry trends. We will achieve these goals by using the following:
Database: We will begin our campaign by marketing to our existing database of
customers. We will email fliers announcing our grand opening. We will continually
update our database by providing a fishbowl for business cards in the lobby and
offer a weekly or monthly drawing.
Loyalty /Birthday Program: Open Kitchen will offer a birthday/loyalty club proving
a complimentary dish or wrap any fast food item for the birthday person. These
simple techniques can increase revenues as much as 15% due to repeat
business.
Our restaurant team will also be active in the local community and we plan to
take an active role by participating, sponsoring, and donating to local Masjid,
sports clubs or teams in the market area.
We will also strive to develop rapport with local business as a quick, comfortable
lunch choice. In the future, we plan on establishing a marketing campaign to call
on the local business in the market area, deliver samples, and encourage them
to consider our restaurant as the restaurant of choice for their next business
luncheon.
MARKETING MIX
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Positioning
Consumers believe that meals at home are healthier and higher quality than eating at
restaurants. At Open Kitchen, we will position ourselves as the premier home-style
restaurant by preparing quality and Hygienic meals with simple wholesome ingredients.
Pricing
We will offer reasonably priced meals, in a warm, relaxed and comfortable setting. We
have a wide selection on our menu and also have menu options for lighter fare. We are
open 7 days a week and unlike our chain competitors. We will also offer Home Delivery
Service.
Website
We will stay current with industry trends and have a webpage, Facebook page and
Twitter site. Our menu, map, and hours of operation will be easily accessed.
Sales Strategy
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Customer service is of the utmost importance. Different surveys estimate that only 1 in
20 customers that have a problem in a restaurant will tell management about it. It will be
our goal to provide a wonderful meal combined with superior customer service. Training
programs will include teaching materials to train our employees about service attitudes,
customer perception and how to handle guest complaints. We shall conduct periodic
staff meetings intended to review policy, increase guest satisfaction and to keep a
general line of communication between staff and management. All guest complaints will
be acknowledged by the staff and referred to management. Programs will be in place
for all types of guest complaints.
Customer feedback will be accomplished by customer surveys or the use of mystery
shoppers.
Sales Programs
We will encourage our employees to grow our customer base and provide incentives
and regular bonuses to employees for referrals and repeat customers. These initiatives
are still in the planning stages as we gear up to hire and staff. They will play an active
role in our employee culture.
Exit Strategy
Disposal of kitchen equipment, and restaurant furniture, and fixtures would occur at
auction. The additional assets such as the staffs uniforms, table cloths, and cutlery
could be sold at auction or on OLX. Food inventory because of its quick perishable time
would be considered a write-off.
Organizational Structure
Open Kitchen expects to hire 12 employees. Both Partners will personally select each
candidate. We have adopted an effective interview process designed to staff the
restaurant with highly qualified people for each position. Each applicant will be rated
and evaluated according to a pre-defined set of standards designed for each position.
Background checks will be utilized for designated positions. Recruiting efforts will
always center on referrals.
Management Team
The restaurant will be owned by both partners Uzair and Amin.
Initially Uzair and Amin will fill in many of the management gaps. Over time, they have
plans to hire a general manager and a kitchen manager to meet the gaps associated in
payroll, inventory management, and cost accounting,
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OPERATIONS PLAN
Open Kitchen will be open 7 days a week for lunch and dinner requiring multiple shifts.
We will write the schedules. The schedules will be written in a manner that will allow the
ability to increase or decrease hourly labor according to sales volume in order to
maintain a consistent labor cost control.
Proper labeling and rotation techniques, accompanied by ample storage facilities will
ensure that high quality prepared product will be sufficiently available to meet the
demands during peak business hours. Replenishment and ongoing preparation will
continue during off peak business hours.
We shall be responsible for ordering, receiving and maintaining sufficient inventory to
meet production demands. Ordering schedules will be spread over a period of time with
perishable products being ordered multiple times per week to preserve freshness.
Standard grocery and supply orders will be ordered less often, according to a
predetermined schedule and storage capacity.
We shall rely on operational checklists to verify that each work shift has been properly
prepared for and to make sure that the operational standards are followed before,
during and after work shifts.
The restaurant layout, including the dining room, kitchen and serving line, has been
designed for efficiency and flexibility to accommodate the fluctuation in customer traffic
and peak meal periods.
Upon arrival, guests will be greeted immediately by either the assistant manager or a
server and asked for the seating preference. Drink orders will be taken and guests can
enjoy our complimentary items. Once the customers order is taken, the order will
automatically be printed to a requisition printer located in the kitchen area. The cook will
use the printed ticket to keep track of orders and place the meal under the heating
lamps until the order is complete. The kitchen preparation line has been designed to be
operated by a minimum staff of 1 line cook and a maximum of 4 cooks. This design
allows line staffing to be adjusted to the business volume. Shift changes for all staff will
involve cleanup, restocking and preparation. All dues will be settled at the end of each
shift. The closing shift will involve designated closing duties that will leave the restaurant
clean and fully prepared for the next day.
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FINANCIAL PROJECTIONS
Project Investment
This section will provide the total cost of the project.
Item
Construction Cost (all inclusive)
Dining & Office Furniture
Equipment & Machinery
Advance Rent of Year
Preliminary Expenses
Working Capital
Total
Cost (PKR)
1,000,000
540,250
940,000
1,200,000
80,000
1,236,000
4,996,250
The project cost estimates for the proposed restaurant have been formulated on the
basis of discussions with relevant stakeholders and experts. The cost projections cover
the cost of land, building, inventory, equipment including office furniture etc. The specific
assumptions relating to individual cost components are given as under:
Capacity
Human Resource
300 Customers
per day
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Equipment
Location
Local / American
/
Chinese
Middle / High
Income
Level Area
FINANCIAL SUMMARY
Project Cost
IRR
NPV
Payback Period
Cost of Capital
(WACC)
4,996,250
43.77%
19,435,083
2.8 Years
14.5%
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Land Requirement
The land requirement is around 1,000-1,400 sq.ft. in densely populated area where all
utilities and facilities are properly available. It is recommended that the fast food outlet
be opened on the ground floor wherein the consumer traffic will be a maximum. The
more the shop is near the main road the better sales potential it will have.
Construction Cost
The floor space needs to be carefully allocated to allow for maximum dining space for
customers in rush hours. The allocated amount for construction is PKR 1 Million.
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Furthermore it is assumed that the following sales breakup will form the revenue
streams for the fast food outlet.
Revenue Stream
% of Total Sales
Dine In
Take Away
Home Delivery
Total Revenue
60%
20%
20%
100%
The minimum delivery order size is assumed to be Rs. 500/- per order with 3 delivery
riders being employed at the charge out rate of Rs. 50 per delivery order wherein no
transportation fuel is provided by the fast food outlet. For Take Away and Home Delivery
another 1% of sales added cost due to packing is assumed.
Rent Cost
The rent for the assumed premises will be Rs. 100,000/- per month. It is assumed that
Rs. 1,200,000 will be given in advance before possession of premises. This will include
6 months deposit and 6 month advance rent. The rent would be payable on a monthly
basis and is expected to increase at the rate of 10% per annum for the projected period.
Utilities Requirement
The following table presents the assumed breakup of utilities on a monthly basis:
Utility
Electricity
Water
Gas
Telephone
Total
As we see above the Stoves and Ovens require considerable gas during the
preparation process. The preheating procedure of the equipment before
commencement of preparation also consumes considerable gas. It is assumed that
utilities expenses will be increased by 10% every year.
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Utilities
Salaries
Raw Material Inventory
Rent
Total
208,000
500,000
128,000
400,000
1,236,000
The provision for pre operating costs is assumed to be Rs. 80,000 which will be
amortized equally over a 5 year period.
Account Receivables
All sales will be made strictly on cash basis. It is not prudent to operate a restaurant on
credit basis.
Financial Charges
It is assumed that long-term financing for 5 years will be obtained in order to finance the
restaurant setup which would mainly include construction & decor of Building, Purchase
of machinery & equipment, purchase of inventory etc. This facility would be required at
a rate of 9% (including 1% insurance premium) per annum with 60 monthly installments
over a period of five years. The installments are assumed to be paid at the end of every
month.
Taxation
The tax rate applicable to partnership is the same as that of the salaried individuals. Tax
is considered as an average rate of 20%
Cost of Capital
The cost of capital is explained in the following table:
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Particulars
Required ROE
Cost of Finance
Weighted Average Cost of
Capital
Rate
20%
9%
14.5%
The weighted average cost of capital is based on the debt/equity ratio of 50:50.
Owners Withdrawal
It is assumed that the owners will withdraw from the business once the desired
profitability is reached from the start of operations. The amount would depend on
business sustainability and availability of funds for future growth.
Key Assumptions
Item
Assumption
Sales Increase
50:50
Depreciation
Shop Building & Fixtures
Furniture
3 Days
7 Days
Lease Period
5 Years
Lease Installments
Monthly
9 % Per Annum
Tax Rate
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RATIO ANALYSIS
1. RETURN ON ASSETS (ROA)
Net profit after Tax / Total Assets * 100
5= 3,853 / 13,460 * 100 = 29%
4= 2,877 / 10,198 * 100 = 28%
3= 2,058 / 7,863 * 100 = 26%
2= 1,372 / 6,301 * 100 = 22%
1= 799 / 5,381
* 100 = 15%
Significance:
We actually see total business of restaurant; this ratio tells that how efficiently restaurant
is using its Assets. This ratio expresses the capacity of earning profit by a company on
its total assets employed in the business. It is calculated as percentage of net profit after
tax to total assets.
2. RETURN ON EQUITY (ROE)
Net profit after Tax / Owners Equity * 100
5= 3,853 / 13,459 * 100 = 29%
4= 2,877 / 9,605 * 100 = 30%
3= 2,058 / 6,728 * 100 = 31%
2= 1,372 / 4,670 * 100 = 29%
1= 799 / 3,298
* 100 = 24%
The amount of net income returned as a percentage of shareholders equity. Return on
equity measures a corporation's profitability by revealing how much profit a company
generates with the money shareholders have invested. Here increased percentage
showing gradual increase profits that is added in the Owners equity.
3. PROFIT MARGINS
Net profit after Tax / Net Sales * 100
5= 3,853 / 17,516
4= 2,877 / 15,231
3= 2,058 / 13,245
2= 1,372 / 11,517
1= 799 / 10,015
* 100 = 22%
* 100 = 19%
* 100 = 16%
* 100 = 12%
* 100 = 8%
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* 100 = 0%
* 100 = 6%
* 100 = 17%
* 100 = 35%
* 100 = 63%
The debt-to-equity ratio (D/E) is a financial ratio indicating the relative proportion
of shareholders' equity and debt used to finance a company's assets. Closely related to
leveraging, the ratio is also known as Risk, Gearing or Leverage.
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APPENDIX
LOAN AMORTIZATION SCHEDULE
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