EXECUTIVE CERTIFICATE IN FRONT OFFICE OPERATION

INTRODUCTION TO TOURISM AND HOSPITALITY INDUSTRY

LESSON PLAN
DISCUSSION TOPIC
DATE
(Batch 5 / Batch 6)
17/10/2016
18/10/2016
24/10/2016
25/10/2016
31/10/2016
01/11/2016
07/11/2016
08/11/2016
14/11/2016
15/11/2016
21/11/2016
22/11/2016
28/11/2016
29/11/2016
05/12/2016
06/12/2016
12/12/2016
13/12/2016

TOPIC
HOTEL FACET
SOURCE OF GUEST COMMENT
HIDDEN GEMS OF SABAH POTENTIAL TOURIST SPOT
TOURIST DOMESTIC / INTERNATIONAL
6 TRAVEL EXPERIENCE
IMPACT OF TOURISM (PETSLE)

@mmarhazim87#SOH2016

TEACHING MATERIAL /
TEACHING METHOD
HOTEL BROSCHURE
TRIPADVISOR
DISCUSSION

DISCUSSION

POPULAR TOURIST SPOT

DISCUSSION

HOTEL ORGANIZATION

HANDOUT

HOTEL ORGANIZATION ** F&B

HANDOUT

ANNUAL TOURISM EVENT CALENDER

HANDOUT

SABAH TOURISM BOARD

CREATING TOUR PACKAGE
TRAVEL AGENT AT KK
PRESENTING TOUR PACKAGE

HANDOUT / TOUR PACKAGE

HANDOUT / TOUR PACKAGE

EXECUTIVE CERTIFICATE IN FRONT OFFICE OPERATION

INTRODUCTION TO TOURISM AND HOSPITALITY INDUSTRY
LESSON PLAN

INDIVIDUAL / GROUP ASSIGNMENT SCHEDULE

TITLE
20 Hotels in Kota Kinabalu
(Group Assignment 3/4)

40 Selfie with Tourist

(Group Assignment 3/4)
Interview with Tourist
(Group Assignment 3/4)

Sabahan Traditional Food

(Group Assignment 5)
Tour Package Sabah Hidden Gems

@mmarhazim87#SOH2016

SCOPE / AIM
1) To get the student familiar with hotel
properties in Kota Kinabalu

1) Preparing student to have a direct

contact with foreign guest
2) To boost their confidence level
1) Preparing student to have a direct
contact with foreign guest
2) To boost their confidence level
1) Student will be able to do introduction
/ promote Sabahan food to tourist
2) To promote ownership & proudness
towards Sabah
1) To prepare the student on the
organizing / planning / suggesting the
tourist on their future visit
2) To promote ownership & proudness
towards Sabah

METHOD
Power Point Presentation
(1 hotel one slides, which is have the basic
introduction on the hotel location/address,
contact number, hotel facet)
Viva Video / Video Presentation
Viva Video / Video Presentation
(student will draft a 10 question to ask with
the tourist based on 5W1H about Sabah)
Viva Video / Video Presentation

Poster / Video / Power Point Presentation

(the tour package should include
accommodation / dinner / proposed activities
2 Days 1 Night